Alcedo Care Southport believe that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.
They pride themselves on providing the best value for money home care service in the region, they have a team of over 120 dedicated, compassionate and professional carers who are...
Alcedo Care Southport believe that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.
They pride themselves on providing the best value for money home care service in the region, they have a team of over 120 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have realtime access to their care records and daily logs from anywhere in the world whenever they choose.
Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.
Each person has their specific requirements, and are assessed as such. The team work closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.
Please see all client reviews to get an insight into what their clients think about them. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.
Alcedo Care - "Enriching Lives & Supporting Independence".
Care Provided by Alcedo Care West Lancashire and Merseyside
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £34
Weekly Live-in Care
From £1,605
Contact Alcedo Care West Lancashire and Merseyside to get a personalised quote:
We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
The price(s) shown are provided by the agency. Contact Alcedo Care West Lancashire and Merseyside for full pricing details and T&Cs.
Alcedo Care West Lancashire and Merseyside has a Review Score of 9.6 (9.635) out of 10, based on 18 reviews in the last 2 years. Over all time Alcedo Care West Lancashire and Merseyside has 63 reviews.
Reviewer Connection to Alcedo Care West Lancashire and Merseyside
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Showing 63 reviews matching selected criteria
Review from Loraine W (Daughter of Client) published on 23 October 2026 Submitted via Postal Review Card•
Overall Experience
We are pleased with all care that has come out. All carers are polite and great with mum, office stay in touch with all changes, and also help with anything that I might need for mum.
We are pleased with all care that has come out. All carers are polite and great with mum, office stay in touch with all changes, and also help with anything that I might need for mum.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
What wonderful feedback to receive! It really makes us smile to know that your mum is happy with the service and feels at ease with our friendly carers. Building genuine relationships and bringing warmth, kindness and a familiar face to each visit is something we take great pride in. We will be...
What wonderful feedback to receive! It really makes us smile to know that your mum is happy with the service and feels at ease with our friendly carers. Building genuine relationships and bringing warmth, kindness and a familiar face to each visit is something we take great pride in. We will be sure to pass your lovely comments on to the team, as knowing they are making a difference means so much. Thank you for putting your trust in us to care for your mum!
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Review from E D (Client / Service User) published on 23 October 2026 Submitted via Postal Review Card•
Overall Experience
Given last review we have been very pleased with the quality of care, and the professional care from the carers, with husbands help with personal and hobbies, and out in the community.
Given last review we have been very pleased with the quality of care, and the professional care from the carers, with husbands help with personal and hobbies, and out in the community.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your lovely feedback. We are delighted to hear that you continue to be pleased with the quality of care and professionalism of our carers. It is wonderful to know that the support provided is making a positive difference to your husband's daily life, helping him enjoy his...
Thank you so much for your lovely feedback. We are delighted to hear that you continue to be pleased with the quality of care and professionalism of our carers. It is wonderful to know that the support provided is making a positive difference to your husband's daily life, helping him enjoy his hobbies, maintain his independence and remain active in the community. Your kind words mean a great deal to our whole team, and we truly appreciate you taking the time to share your experience. It is a privilege to support your husband, and we look forward to continuing to provide the high standard of care he deserves.
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Review from E V (Client / Service User) published on 29 September 2026 Submitted via Postal Review Card•
Overall Experience
Pleased with everything, both of us.
Pleased with everything, both of us.
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Review from M S (Mother of Client) published on 7 September 2026 Submitted via Postal Review Card•
Overall Experience
My experience has been so positive I could not fault them in any way. I am very happy with the care my son Teddy receives.
My experience has been so positive I could not fault them in any way. I am very happy with the care my son Teddy receives.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your wonderful feedback. We're delighted to hear that your experience has been so positive and that you're very happy with the care Teddy receives. It means a great deal to know that our team is providing care that you can feel confident and happy with. We'll be sure to share...
Thank you so much for your wonderful feedback. We're delighted to hear that your experience has been so positive and that you're very happy with the care Teddy receives. It means a great deal to know that our team is providing care that you can feel confident and happy with. We'll be sure to share your kind words with the care team - they'll be thrilled to know how much their support is appreciated. Thank you for trusting Alcedo to support Teddy and for taking the time to leave such a lovely review.
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Review from S M (Mother of Client) published on 2 September 2026 Submitted via Postal Review Card•
Overall Experience
Alcedo carers have made a huge difference to our family life, both before, during and after my 16 year old son's life changing operation. The team have supported him with compassion, kindness and good humour. Structured activities have helped boost his physical wellbeing and confidence, and have...
Alcedo carers have made a huge difference to our family life, both before, during and after my 16 year old son's life changing operation. The team have supported him with compassion, kindness and good humour. Structured activities have helped boost his physical wellbeing and confidence, and have contributed to a measurable increase in social communication skills. They are all amazing and we appreciate them so much.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for sharing such a heartfelt review. We're incredibly touched to hear that our carers have made such a positive difference to your family, particularly throughout such a significant and life-changing time for your son. It means so much to know that the team have supported him with...
Thank you so much for sharing such a heartfelt review. We're incredibly touched to hear that our carers have made such a positive difference to your family, particularly throughout such a significant and life-changing time for your son. It means so much to know that the team have supported him with compassion, kindness and good humour, while helping him build his physical wellbeing, confidence and social communication skills. Seeing the progress and positive impact that personalised, structured support can have is incredibly rewarding for everyone involved. We'll be sure to share your wonderful words with the whole team. Knowing how much you appreciate their dedication will mean a great deal to them. Thank you for trusting Alcedo to be part of your son's journey - we're incredibly proud to support him and your family.
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Review from E H (Grandson of Client) published on 28 May 2026 Submitted via Postal Review Card•
Overall Experience
We have carers attending to take care of my granddad, they are very supportive, caring and lovely. Care staff are well trained and communicate well with us as a family. Nothing is too much trouble. The management team are very efficient and supportive of any changes or adaptations.
We have carers attending to take care of my granddad, they are very supportive, caring and lovely. Care staff are well trained and communicate well with us as a family. Nothing is too much trouble. The management team are very efficient and supportive of any changes or adaptations.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for taking the time to share such wonderful feedback. We're delighted to hear that your granddad is receiving such supportive, caring and compassionate care from our team.
It's lovely to know that you feel our care staff are well trained, communicate effectively with your...
Thank you so much for taking the time to share such wonderful feedback. We're delighted to hear that your granddad is receiving such supportive, caring and compassionate care from our team.
It's lovely to know that you feel our care staff are well trained, communicate effectively with your family, and are always willing to go the extra mile. We also really appreciate your kind comments about our management team and are pleased they have been able to respond efficiently to any changes or adaptations needed.
Providing reliable, person-centred care that gives families confidence and peace of mind is so important to us. We'll be sure to share your kind words with the whole team - they will be greatly appreciated.
Thank you again for trusting Alcedo to support your granddad.
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Review from L G (Son of Client) published on 20 May 2026 Submitted via Website•
Overall Experience
Support required is extensive and needed regularly. Thank you for your work. Its appreciated. Carers do have a genuine affinity and concern for wellbring.
The support is reliable and communication is very good.
Support required is extensive and needed regularly. Thank you for your work. Its appreciated. Carers do have a genuine affinity and concern for wellbring.
The support is reliable and communication is very good.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you very much for taking the time to share your feedback. We truly appreciate your kind words and are so pleased to hear that the support you receive is reliable and that communication with our team is consistently good.
It means a great deal to know that our carers demonstrate genuine...
Thank you very much for taking the time to share your feedback. We truly appreciate your kind words and are so pleased to hear that the support you receive is reliable and that communication with our team is consistently good.
It means a great deal to know that our carers demonstrate genuine care, compassion and concern for your wellbeing. We understand that when support is extensive and required regularly, having a dependable team you can trust makes a real difference.
We'll be sure to share your lovely comments with the care team. Thank you again for recognising their hard work - it is genuinely appreciated by everyone at Alcedo.
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Review from D R (Client / Service User) published on 18 May 2026 Submitted via Postal Review Card•
Overall Experience
The staff are very sincere + will put up with my banter! (Lifes too short)
The staff are very sincere + will put up with my banter! (Lifes too short)
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your lovely feedback! We're delighted to hear that you find our staff sincere and caring - and we're glad they're able to keep up with your banter too!
We completely agree life's too short not to have a laugh along the way! We'll be sure to share your kind words with the team. Thank you for choosing Alcedo and for taking the time to leave us such a great review.
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Review from Anthony B (Husband of Client) published on 16 May 2026 Submitted via Postal Review Card•
Overall Experience
We are very happy with the carers, they are well trained and very pleasant. A good company.
We are very happy with the carers, they are well trained and very pleasant. A good company.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your lovely feedback! We're delighted to hear that you're very happy with the care and support provided by our team.
It's wonderful to know that you find our carers well trained, pleasant and professional. We'll be sure to pass your kind words on to the team, as we know how...
Thank you so much for your lovely feedback! We're delighted to hear that you're very happy with the care and support provided by our team.
It's wonderful to know that you find our carers well trained, pleasant and professional. We'll be sure to pass your kind words on to the team, as we know how much it means to them to have their hard work recognised.
Thank you for choosing Alcedo and for taking the time to share your experience. We really appreciate your support!
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Review from Lorraine D (Mother of Client) published on 13 May 2026 Submitted via Postal Review Card•
Overall Experience
Dylan and Eva are amazing, and Thiago and myself are very happy.
Dylan and Eva are amazing, and Thiago and myself are very happy.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your lovely feedback! We're delighted to hear that you and Thiago are so happy with the support from Dylan and Eva. We'll be sure to share your kind words with them - it will mean a great deal to know their care and dedication are appreciated.
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Review from Andrew D (Client / Service User) published on 13 May 2026 Submitted via Postal Review Card•
Overall Experience
The care we have for 12 hours a day is excellent. The care workers do all personal and community care with me. I also have hobbies and my dietary needs. My dog is also in my care plan for walks and feeding. Also, household duties, washing my clothes.
The care we have for 12 hours a day is excellent. The care workers do all personal and community care with me. I also have hobbies and my dietary needs. My dog is also in my care plan for walks and feeding. Also, household duties, washing my clothes.
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your wonderful feedback! We're delighted to hear that you're so happy with the care and support you receive from our team.
It's fantastic to know that our care workers are able to support you with your personal and community care, hobbies, dietary needs, household tasks and,...
Thank you so much for your wonderful feedback! We're delighted to hear that you're so happy with the care and support you receive from our team. It's fantastic to know that our care workers are able to support you with your personal and community care, hobbies, dietary needs, household tasks and, of course, making sure your dog is well cared for too! Providing truly personalised care that supports your independence, interests and everyday life is at the heart of what we do. We're so pleased that our team can be there for you throughout the day and help make things a little easier.
Thank you again for taking the time to share your experience - it means a lot to the whole team at Alcedo!
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Review from Eliot D (Son of Client) published on 9 May 2026 Submitted via Website•
Overall Experience
Dad has been receiving support from Alcedo for a number or years, over which time his care needs have changed, often increased. Sometimes these changes have been temporary, as he has become ill or there has been a period of recovery from an illness, but of course there has been a general age...
Dad has been receiving support from Alcedo for a number or years, over which time his care needs have changed, often increased. Sometimes these changes have been temporary, as he has become ill or there has been a period of recovery from an illness, but of course there has been a general age related increase in his dependency upon others. Alcedo staff have not only responded quickly to these changes but very often been the people to identify issues at an early stage and to coordinate the multi-disciplinary team's response. This has been a lifeline for us, at times when we have had busy family and work schedules to manage as well as overseeing dad's dad to day needs.
Often issues have been resolved before we have been aware of them, the same day. Alcedo have known exactly who to contact, under what circumstances and what the best and safest care package for dad should look like. They have responded to emergency situations as well as offering flexibility in their day to day routines to
↩Reply from Laura Harrison, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We're incredibly grateful for your kind words and, most importantly, for the trust you have placed in Alcedo over the years to support your Dad.
It means a great deal to hear that our team has been able to adapt...
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We're incredibly grateful for your kind words and, most importantly, for the trust you have placed in Alcedo over the years to support your Dad. It means a great deal to hear that our team has been able to adapt to his changing needs, identify concerns early, and work alongside the wider multidisciplinary team to ensure he receives the right support at the right time. We know how reassuring it can be for families to have a trusted team there to provide continuity, especially when balancing work, family and the many responsibilities that come with supporting a loved one. We're also particularly pleased to hear that our care team has been able to respond quickly to unexpected situations while remaining flexible with Dad's day-to-day care. Going the extra mile to provide safe, responsive and person-centred care is at the heart of what we do.
Thank you again for your continued trust in Alcedo.
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Review from Lorraine W (Daughter of Client) published on 9 April 2025 Submitted via Postal Review Card•
Overall Experience
My experience with Alcedo is mainly good. Mum gets treated really well the carers that she gets are great if we ever have a problem the office are all great and sort out our problem. There are one or two carers that Mum loves and really looks forward to them coming as it brightens up her day.
My experience with Alcedo is mainly good. Mum gets treated really well the carers that she gets are great if we ever have a problem the office are all great and sort out our problem. There are one or two carers that Mum loves and really looks forward to them coming as it brightens up her day.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you for taking the time to share your experience. We're thrilled to hear that your mum is receiving great care and that the carers have made a positive impact on her day-to-day life. It's wonderful to know that there are carers she looks forward to seeing, as we always aim to brighten our...
Thank you for taking the time to share your experience. We're thrilled to hear that your mum is receiving great care and that the carers have made a positive impact on her day-to-day life. It's wonderful to know that there are carers she looks forward to seeing, as we always aim to brighten our clients' days and provide the best possible care.We also appreciate your kind words about our office team. We're committed to resolving any concerns quickly, and it's great to know that we've been able to support you effectively when needed.If there is anything more we can do to enhance your experience or further improve the care we provide, please don't hesitate to let us know. We truly value your feedback and will continue to work hard to ensure your mum's care remains excellent.Thank you again for your trust in Alcedo Care.
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Review from Ann B (Wife of Client) published on 8 April 2025 Submitted via Postal Review Card•
Overall Experience
Very good care.
Very good care.
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Review from Helen B (Daughter of Client) published on 24 March 2025 Submitted via Postal Review Card•
Overall Experience
Friendly carer, interacted well with mum. Asked her what she wanted and where she would like her medication. Mum supported through a shower, also helped her to dress and come downstairs, made tea and toast. Cheerful manner, emptyed bathroom bin.
Friendly carer, interacted well with mum. Asked her what she wanted and where she would like her medication. Mum supported through a shower, also helped her to dress and come downstairs, made tea and toast. Cheerful manner, emptyed bathroom bin.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Hi Helen,Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that your mum had a positive experience with our carer. It's wonderful to know she was treated with dignity, supported in the ways she preferred, and made to feel comfortable throughout her...
Hi Helen,Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that your mum had a positive experience with our carer. It's wonderful to know she was treated with dignity, supported in the ways she preferred, and made to feel comfortable throughout her visit.Thank you again for your kind words. If you ever need anything, we're just a phone call away.Warm regards
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Review from Charlotte L (Mother of Client) published on 18 March 2025 Submitted via Website•
Overall Experience
Would not recommend this agency to anyone looking for care. They do not do what they claim on their website, they treat the family of the service users with no respect, they ignore phone calls, emails and all other forms of communication. The staff provided do not have the specific training for the...
Would not recommend this agency to anyone looking for care. They do not do what they claim on their website, they treat the family of the service users with no respect, they ignore phone calls, emails and all other forms of communication. The staff provided do not have the specific training for the needs of the service user and they employ anyone with half a transferable skill and stick them onto complex packages without further training. They don't follow policies and procedures and more worryingly don't have policies for a lot of things that should be standard. The management lack health and social care experience, office staff are practically children and don't listen to word you say. That seems to a be a running theme throughout the agency. Not listening. They can't even get the users disabilities on their care plans right and claim to have no idea about major needs of their clients.
And they will lie to cover themselves when you pull them on their failings! Shocking quality.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you for your review. However, your claims are incorrect, misleading, and defamatory. Our Southport branch has over 65 years of combined experience, and our team's professionalism is well-documented. All your previous allegations were investigated and found unsubstantiated by ourselves and...
Thank you for your review. However, your claims are incorrect, misleading, and defamatory. Our Southport branch has over 65 years of combined experience, and our team's professionalism is well-documented. All your previous allegations were investigated and found unsubstantiated by ourselves and third parties. The communication breakdown was from your end, despite our repeated efforts to contact you, your behaviour during interactions was hostile and aggressive. Our policies and procedures are readily accessible, as you are fully aware, having received and reviewed these documents in the past. We maintain accurate client records and cannot falsify care documentation. Despite our efforts to support your child's transition into adulthood, you resisted their independence and withheld care provision. We champion inclusivity and independence and did not condone your negative characterisation of your child. Due to your obstruction of the care plan, we served notice on your service.
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Review from Diane B (Wife of Client) published on 5 February 2025 Submitted via Postal Review Card•
Overall Experience
My husband has complex needs so was initially anxious about a new care package. Have only had carers for a few weeks but must say we are extremely happy with the care and attention given. Have seen the same carers (3) since the beginning so we are happy with this continuation of care and feel that...
My husband has complex needs so was initially anxious about a new care package. Have only had carers for a few weeks but must say we are extremely happy with the care and attention given. Have seen the same carers (3) since the beginning so we are happy with this continuation of care and feel that they are getting to know my husband well. All are pleasant people, attentive and prompt.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. It means a great deal to the team to hear that they are able to make a positive impact and provide exceptional care for you and your husband. Your appreciation will be shared with everyone involved. Thank you once again for taking the time to review our service.
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Review from Joanne G (Daughter of Client) published on 16 January 2025 Submitted via Website•
Overall Experience
I don't live near my mum so needed carers to keep an eye on her, Alcedo has provided the care and necessary confidence in looking after my mum that I needed. Although Mum doesn't need a lot of care at present we know she will in the future with her life-limiting illness, the companionship and care...
I don't live near my mum so needed carers to keep an eye on her, Alcedo has provided the care and necessary confidence in looking after my mum that I needed. Although Mum doesn't need a lot of care at present we know she will in the future with her life-limiting illness, the companionship and care they already show Mum has been fantastic. The management creates a caring, inclusive environment for both the client and family and is very easy to deal with.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Many thanks for taking the time to review and share such a thoughtful review Joanne. It's truly a privilege to support your mum and it's wonderful to hear that the care provided by our team has given you confidence and peace of mind. We are committed to delivering compassionate and high-quality...
Many thanks for taking the time to review and share such a thoughtful review Joanne. It's truly a privilege to support your mum and it's wonderful to hear that the care provided by our team has given you confidence and peace of mind. We are committed to delivering compassionate and high-quality support, and we're thrilled to know that our efforts are making a positive difference for your mum and your family. We will be sure to share your feedback with your Mum's care team.
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Review from Catherine J (Daughter of Client) published on 23 October 2024 Submitted via Website•
Overall Experience
I do not live in the UK and I rely on the detailed, twice daily reports filled out by the Alcedo team to monitor the wellness of my father. The carers, and our primary contact, are so thoughtful and kind to my father (who can be tricky) and they make sure that my sister and I are aware of...
I do not live in the UK and I rely on the detailed, twice daily reports filled out by the Alcedo team to monitor the wellness of my father. The carers, and our primary contact, are so thoughtful and kind to my father (who can be tricky) and they make sure that my sister and I are aware of everything that he does, or needs. After he fell in September I spent some time here to keep an eye on his healing and so was lucky enough to watch the team at work: the care is amazing and he has formed a really strong bond with many of the carers.
I would be more than happy to recommend Alcedo Southport to anyone: they really do actually 'care' about their clients.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your heartfelt review. It truly means the world to us to hear how much our care and support have meant to you and your father. We understand how important it is to stay informed when you're not nearby, and we're so pleased that our detailed reports and ongoing communication...
Thank you so much for your heartfelt review. It truly means the world to us to hear how much our care and support have meant to you and your father. We understand how important it is to stay informed when you're not nearby, and we're so pleased that our detailed reports and ongoing communication have provided you with reassurance. It's wonderful to hear that you had the opportunity to see our team in action and that your father has built such strong bonds with his carers. We know he can be a bit tricky at times, but we are grateful for the trust he has placed in us. His well-being is always our priority, and it's incredibly rewarding to know that our care has made a difference. Your kind words and recommendation mean so much to the whole Alcedo Southport team. We are committed to providing compassionate, person-centered care, and feedback like yours reaffirms why we do what we do. Thank you again for taking the time to share your experience.
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Review from Deanna F (Client / Service User) published on 29 May 2024 Submitted via Postal Review Card•
Overall Experience
Excellent service.
Excellent service.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you for taking the time to review our service. We are thrilled to hear that you are more than happy with the service we are providing, and we will be sure to pass your feedback on to your care team.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2018
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
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Meet the Team (4)
Laura HarrisonJob Title Operations ManagerJoined 2023
Hi! My name is Laura Harrison, and I am the Operations Manager for Alcedo Care at the Southport Branch. I come from Liverpool and have spent a large...
Hi! My name is Laura Harrison, and I am the Operations Manager for Alcedo Care at the Southport Branch. I come from Liverpool and have spent a large amount of my working life in the Fitness and Security industry. After deciding I wanted to take a step away from the security sector, I decided to try my hand in the Care Industry.
After a long discussion, I could not have been more pleased to become a part of the Alcedo family!
It was very clear that Alcedo stood out from the rest, and now I will be completing my Level 5 to aid my progression in my new career! I cannot wait to gain more knowledge and experience within the Care Industry and see where it leads!
Clint OliverJob Title Care AssessorJoined 2018
Hi, my name is Clint, I joined Alcedo Care due to the lockdown. I have spent most of my life working in hospitality, from managing Hotels to...
Hi, my name is Clint, I joined Alcedo Care due to the lockdown. I have spent most of my life working in hospitality, from managing Hotels to restaurants, so this was a big change for me coming into the healthcare industry, but I have really enjoyed the challenges and new opportunities this has given me and I wish I had made this transition sooner.
I have worked with Alcedo Care for around 3 years now and I have gained a wealth of experience whilst I have been here. I have been lucky to progress throughout various roles learning more as I go.
I have completed my NVQ Level 2 in care, Train The Trainer course and I am currently working towards my NVQ Level 4. I love to learn how the body works and enjoy learning new techniques and skills to aid my progression within my career.
Hayley LawrenceJob Title Care AssessorJoined 2020
My name is Hayley and I have worked in the care industry for 11 years. I started my career as a Care Assistant in a local nursing home. I was looking...
My name is Hayley and I have worked in the care industry for 11 years. I started my career as a Care Assistant in a local nursing home. I was looking after many clients with end-stage dementia and it was in this home that I learnt a lot of my core care skills that I still use today. I completed my NVQ Level 3 in health and social care there as I had the desire to progress within the industry and advance my skills to be able to deliver the best service possible and support to get people the best care available to them.
Over the next few years, I worked my way up starting as a support worker with people with learning disabilities, developing to a Senior Carer and then became Deputy Manager of a nursing home. I joined Alcedo Care in 2020 and completed my Level 5 NVQ in Leadership and Management. Due to life commitments, I now work part-time as a Care Assessor so I can spend more time watching my beautiful daughter grow and learn.
I have always enjoyed working in care as I love to interact and communicate with the clients, I want to ensure that their health and welfare are supported and that they have a higher quality of living.
Chloe ChesworthJob Title Care CoordinatorJoined 2024
My name is Chloe, and I am the Care Coordinator at Alcedo Care Southport. My role involves allocating our care workers to our clients, working with...
My name is Chloe, and I am the Care Coordinator at Alcedo Care Southport. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.
Frequently Asked Questions about Alcedo Care West Lancashire and Merseyside
How much does Alcedo Care West Lancashire and Merseyside cost?
The agency lists fees from £34 for hourly visiting care and from £1,605 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Alcedo Care West Lancashire and Merseyside employ?
Alcedo Care West Lancashire and Merseyside employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care West Lancashire and Merseyside to verify any information. View our terms and conditions. Alcedo Care West Lancashire and Merseyside has an Enhanced Service -what an Enhanced Service includes.
