Alcedo Care Southport believe that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.
They pride themselves on providing the best value for money home care service in the region, they have a team of over 120 dedicated, compassionate and professional carers who are...
Alcedo Care Southport believe that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.
They pride themselves on providing the best value for money home care service in the region, they have a team of over 120 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have realtime access to their care records and daily logs from anywhere in the world whenever they choose.
Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.
Each person has their specific requirements, and are assessed as such. The team work closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.
Please see all client reviews to get an insight into what their clients think about them. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.
Alcedo Care - "Enriching Lives & Supporting Independence".
Care Provided by Alcedo Care West Lancashire and Merseyside
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £34
Weekly Live-in Care
From £1,605
Contact Alcedo Care West Lancashire and Merseyside to get a personalised quote:
We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
The price(s) shown are provided by the agency. Contact Alcedo Care West Lancashire and Merseyside for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Alcedo Care West Lancashire and MerseysideUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 6:00 AM to 10:00 PM)Home Consultations are an opportunity to hear about our services and ask any questions you may have face to face within the comfort of your own home. No charges are made and no-obligation meetings will be held with social distancing in place and full PPE worn at all times. We can provide PPE to all residents within the home if this makes you feel more comfortable. If at this point you wish to go ahead with a package of care, details can be taken to remove the need for further contact.
Video Call Consultation of Alcedo Care West Lancashire and MerseysideUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 6:00 AM to 10:00 PM)Video calls are a perfect way for us to answer any questions you or your loved ones may have before setting up a home consultation to complete a full care assessment. Video call consultations are a great way to avoid unnecessary contact if you have questions to ask, prior to commencing a package of care.
Alcedo Care West Lancashire and Merseyside has a Review Score of 9.7 (9.667) out of 10, based on 19 reviews in the last 2 years. Over all time Alcedo Care West Lancashire and Merseyside has 64 reviews.
Reviewer Connection to Alcedo Care West Lancashire and Merseyside
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Showing 64 reviews matching selected criteria
Review from Deanna F (Client / Service User) published on 29 May 2024 Date of experience: April 2024•Submitted via Postal Review Card•
Overall Experience
Excellent service.
Excellent service.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you for taking the time to review our service. We are thrilled to hear that you are more than happy with the service we are providing, and we will be sure to pass your feedback on to your care team.
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Review from Julie L (Wife of Client) published on 29 May 2024 Date of experience: May 2024•Submitted via Postal Review Card•
Overall Experience
All the carers that come here are very good with my husband, very pleasant and well mannered. My husband has got to know them and feels at ease with them.
All the carers that come here are very good with my husband, very pleasant and well mannered. My husband has got to know them and feels at ease with them.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Many thanks for taking the time to review our service, Julie. We're thrilled to hear that you and your husband are more than pleased with the service we are providing. Our carers are dedicated to providing compassionate and person-centred care at all times and it is wonderful to know their efforts...
Many thanks for taking the time to review our service, Julie. We're thrilled to hear that you and your husband are more than pleased with the service we are providing. Our carers are dedicated to providing compassionate and person-centred care at all times and it is wonderful to know their efforts are making a difference to you both. I will ensure your comments are shared with your husband's care team.
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Review from Pamela P (Grandmother of Client) published on 27 February 2024 Date of experience: December 2023•Submitted via Postal Review Card•
Overall Experience
The care my granddaughter receives from Alcedo Care is excellent. All the staff are very polite and caring. They do their job thoroughly and are very happy on arrival and my granddaughter is always happy when they leave and look forward to the next call. Nothing is too much trouble. I would...
The care my granddaughter receives from Alcedo Care is excellent. All the staff are very polite and caring. They do their job thoroughly and are very happy on arrival and my granddaughter is always happy when they leave and look forward to the next call. Nothing is too much trouble. I would recommend Alcedo Care to anyone looking for a care company.
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Review from L N (Wife of Client) published on 8 February 2024 Date of experience: January 2024•Submitted via Postal Review Card•
Overall Experience
We have used Alcedo Care since December 2020. Very happy with carers, some are excellent. Lots of dedication is shown to my husband by the carers. Wish we could have them all the time.
We have used Alcedo Care since December 2020. Very happy with carers, some are excellent. Lots of dedication is shown to my husband by the carers. Wish we could have them all the time.
↩Reply from Lucy Deighton, Registered Manager at Alcedo Care West Lancashire and Merseyside
Thank you for taking the time to review our service. We are delighted to hear your positive comments and we will be sure to pass all feedback over to your dedicated care team.
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Review from Christine M (Daughter of Client) published on 16 August 2023 Date of experience: July 2023•Submitted via Website•
Overall Experience
I’m really happy with the care my mum receives from Alcedo Care. The carers are always very kind and considerate when dealing with my mum’s needs. It’s been very helpful to have a flexible package for Mum which we can increase as her needs change. I would definitely recommend Alcedo Care.
I’m really happy with the care my mum receives from Alcedo Care. The carers are always very kind and considerate when dealing with my mum’s needs. It’s been very helpful to have a flexible package for Mum which we can increase as her needs change. I would definitely recommend Alcedo Care.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you for taking the time to review our service Christine. Your feedback is very important to us and your comments are a great reflection of the positive work our carers do within our local community. We will be sure to pass all your feedback to your Mum's care team.
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Review from P C (Sister of Client) published on 16 August 2023 Submitted via Postal Review Card•
Overall Experience
As a family, we are so blessed to have these carers. We have kept her at home because of the knowledge they have.
As a family, we are so blessed to have these carers. We have kept her at home because of the knowledge they have.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you very much for taking the time to review our service. We really do pride ourselves on being able to support our client's independence to ensure they are able to stay within their own home. We are thrilled to hear your fantastic feedback and we will ensure your comments are shared with your sister's care team.
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Review from Clare M (Daughter of Client) published on 15 August 2023 Date of experience: July 2023•Submitted via Website•
Overall Experience
I cannot tell you what a lifesaver Alcedo Care Southport has been. My 89 year old dad who has dementia is still capable of living in his own home and we have had some awful experiences of care providers in the Southport area. That is until I made a phone call to Alcedo Southport and spoke to a...
I cannot tell you what a lifesaver Alcedo Care Southport has been. My 89 year old dad who has dementia is still capable of living in his own home and we have had some awful experiences of care providers in the Southport area. That is until I made a phone call to Alcedo Southport and spoke to a member of staff. What a difference this company has made to our lives. There is an app which is great for me as I don't live with Dad so I can access the carer's notes and see if everything is okay. You can also see the rota of who is calling and at what time. Much better than written notes. The staff at Alcedo Care Southport are exactly what you want. They really do care. I had almost given up hope of finding a decent care provider so please rest assured that with this company your relative will be cared for. I get regular phone calls checking that all is ok and if there are any niggles they are sorted.
Please do not hesitate to give this company a ring. I personally would highly recommend them.
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Review from D M (Client / Service User) published on 24 May 2023 Date of experience: January 2023•Submitted via Postal Review Card•
Overall Experience
Very satisfied with all the carers.
Very satisfied with all the carers.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for taking the time to review our service. We are exceptionally thrilled to hear all your positive feedback. We will be sure to pass on all of your fantastic feedback to your dedicated care team.
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Review from L N (Wife of Client) published on 19 April 2023 Date of experience: March 2023•Submitted via Postal Review Card•
Overall Experience
Since visiting Alcedo in December 2020, my husband has had good care.
Some carers have shown excellent care, we have now come to think of them as friends. They encourage my husband with walking and talking. I feel very secure knowing that my husband is in safe hands.
Since visiting Alcedo in December 2020, my husband has had good care.
Some carers have shown excellent care, we have now come to think of them as friends. They encourage my husband with walking and talking. I feel very secure knowing that my husband is in safe hands.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Firstly, many thanks for taking the time to review our service. All feedback we receive is greatly appreciated. We will be sure to pass all your feedback over to your dedicated team of professionals.
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Review from J B (Wife of Client) published on 19 April 2023 Date of experience: March 2023•Submitted via Postal Review Card•
Overall Experience
All the team are very professional, they all give their best to deliver excellent quality of care. Thank you very much for the ongoing support. Keep it up.
All the team are very professional, they all give their best to deliver excellent quality of care. Thank you very much for the ongoing support. Keep it up.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Firstly, many thanks for taking the time to review our service. All feedback we receive is greatly appreciated. We will be sure to pass all your feedback over to your dedicated team of professionals.
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Review from Kate R (Guardian of Client) published on 13 April 2023 Date of experience: March 2023•Submitted via Postal Review Card•
Overall Experience
Everyone who has been to us from Alcedo has been amazing. Their care and support is second to none. They treated my disabled daughter with so much love and laughter which is really important to us as she is non verbal. They treated her with dignity and privacy regarding her personal care. I would...
Everyone who has been to us from Alcedo has been amazing. Their care and support is second to none. They treated my disabled daughter with so much love and laughter which is really important to us as she is non verbal. They treated her with dignity and privacy regarding her personal care. I would recommend Alcedo Care to everyone.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Hi Kate, many thanks for taking the time to review our service. We will be sure to pass all of your fantastic comments back to your daughter's care team.
Thank you again!
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Review from M P (Mother of Client) published on 24 February 2023 Date of experience: December 2022•Submitted via Website•
Overall Experience
Horrendous service! If I could give a minus score I would.
Don't listen to the care needs of the service users, giving what they think is best for them. Requested day and overnight care, only to find out that when the carer arrives she has been told not to cover any overnights as that is for the...
Horrendous service! If I could give a minus score I would.
Don't listen to the care needs of the service users, giving what they think is best for them. Requested day and overnight care, only to find out that when the carer arrives she has been told not to cover any overnights as that is for the family to do. What are we paying for if not that? The carer stayed over in our house in the bedroom assigned for carers and did not do any care after 10pm the first time and then 8pm on the second time. We did however have to pay for the privilege of having someone in our house overnight - even though we did not want her there! In the 36 hours requested, we may have received 10 hours of care/support for our daughter when she requested help and support i.e making drinks/food, getting up, dressed etc. The rest of the paid time the carers spent in the bedroom! Management is shocking and clearly does not understand the needs or vulnerabilities of disabled clients who should have someone with them at all times.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
We provided you with live-in care services as requested which was discussed upon your initial telephone enquiry, in the assessment process with you and your daughter and at the meet and greet session.
As well as the above, our live-in care services are set out in our contract. Our carer provided...
We provided you with live-in care services as requested which was discussed upon your initial telephone enquiry, in the assessment process with you and your daughter and at the meet and greet session. As well as the above, our live-in care services are set out in our contract. Our carer provided the care that was required for your daughter which involved personal care, nutrition, hydration and assisting with toileting and was available in your home upon your daughter's request for any assistance she required. The management team have tried to contact you numerous times by phone and email to resolve any issues however you have stated ‘you didn’t want to speak to anyone’.
Here at Alcedo Care we are always flexible and offer support to all our valued clients. We take onboard feedback (both positive and negative) to ensure that any issues are resolved in the most effective way whilst improving our service, we are sorry you feel we didn’t deliver the service that was ultimately agreed.
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Review from Elaine M (Daughter of Client) published on 10 February 2023 Date of experience: January 2023•Submitted via Website•
Overall Experience
I can't praise Alcedo highly enough. They helped to make my mum's last few months not only comfortable but also happy. I'm so glad she was able to die at home with such a lovely group of people caring for her. Thanks Alcedo.
I can't praise Alcedo highly enough. They helped to make my mum's last few months not only comfortable but also happy. I'm so glad she was able to die at home with such a lovely group of people caring for her. Thanks Alcedo.
↩Reply from Lucy Deighton, Operations Manager at Alcedo Care West Lancashire and Merseyside
Your mother was an exceptional lady and I know the carers adored her. Thank you for your exceptionally kind words Elaine and we will be sure to share your feedback with your Mum's care team. Our thoughts and love are with you and your family.
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Review from K R (Husband of Client) published on 17 June 2022 Date of experience: May 2022•Submitted via Postal Review Card•
Overall Experience
After being sent home from hospital for end-of-life care my wife found herself in the care of Alcedo Care. I was worried as to how this would work out because so many different carers were involved. But no need to worry, it worked out so very well. My wife loved the carers and they loved her, she...
After being sent home from hospital for end-of-life care my wife found herself in the care of Alcedo Care. I was worried as to how this would work out because so many different carers were involved. But no need to worry, it worked out so very well. My wife loved the carers and they loved her, she was treated so well by them all. Thank you all.
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Review from Wendy H (Daughter of Client) published on 16 May 2022 Date of experience: February 2022•Submitted via Postal Review Card•
Overall Experience
On no occasion have I been disappointed with Alcedo's care towards my mother. Attitude toward my mother and me has been both caring and professional.
On no occasion have I been disappointed with Alcedo's care towards my mother. Attitude toward my mother and me has been both caring and professional.
↩Reply from Lucy Deighton, Area Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for your positive 5* review. We always aim to provide a person-centred, caring, and well-led service to all our clients. Your review is outstanding and makes all extremely proud.
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Review from Debbie R (Client / Service User) published on 10 May 2022 Date of experience: February 2022•Submitted via Postal Review Card•
Overall Experience
Extremely friendly and helpful. Do whatever I ask! (Haha, joke, chores.) Very amiable!
Extremely friendly and helpful. Do whatever I ask! (Haha, joke, chores.) Very amiable!
↩Reply from Lucy Deighton, Area Manager at Alcedo Care West Lancashire and Merseyside
Thank you for your lovely review. We always ensure to go above and beyond for all our customers. Thank you for taking the time to review our service.
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Review from Clare B (Client / Service User) published on 10 May 2022 Date of experience: February 2022•Submitted via Postal Review Card•
Overall Experience
Lovely, friendly carers. Always reliable and punctual. I'm having a fun time with them. Management staff ready to help and give a prompt response. Very lucky to have this company with me. I would recommend them to anyone.
Lovely, friendly carers. Always reliable and punctual. I'm having a fun time with them. Management staff ready to help and give a prompt response. Very lucky to have this company with me. I would recommend them to anyone.
↩Reply from Lucy Deighton, Area Manager at Alcedo Care West Lancashire and Merseyside
We are so happy to receive your review and thank you for the time you took to complete it. We ensure we take pride in the standard of care we provide for all of our clients and are so glad this is recognised and you have such great feedback for our services. We will continue to provide outstanding care and we are very proud to receive this glowing feedback.
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No Rating
Review from Janet B (Daughter of Client) published on 24 June 2021 Date of experience: June 2021•Submitted via Website•
Overall Experience
Wonderful company providing an excellent service which assists not only the service user but their extended family members. Kind, caring, thoughtful carers who treated my father with respect and politeness and helped him maintain his dignity at all times. From the assessment of my father's...
Wonderful company providing an excellent service which assists not only the service user but their extended family members. Kind, caring, thoughtful carers who treated my father with respect and politeness and helped him maintain his dignity at all times. From the assessment of my father's requirements to providing the service, I cannot fault the company. Contactable, helpful, and competent staff. Well done to everyone. I would and have recommended Alcedo to others. Thank you for your care.
↩Reply from Lucy Deighton, Registered Manager at Alcedo Care West Lancashire and Merseyside
Thank you for taking the time to review our service, Janet. It is great to hear such positive feedback and I will of course be sure to pass all your comments over to our team.
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Review from Reginald W (Husband of Client) published on 27 April 2021 Date of experience: March 2021•Submitted via Postal Review Card•
Overall Experience
Very pleased with the staff, just A1.
Very pleased with the staff, just A1.
↩Reply from Lucy Deighton, Registered Manager at Alcedo Care West Lancashire and Merseyside
Thank you for your very kind words Reginald - It is our absolute pleasure caring for your wife.
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Review from Joanne M (Daughter of Client) published on 27 April 2021 Date of experience: February 2021•Submitted via Website•
Overall Experience
We cannot thank the Alcedo carers enough for the care they provided for our father. The love and dedication was amazing. Highly recommend this company to anyone looking for care for family members, Alcedo is definitely the best.
We cannot thank the Alcedo carers enough for the care they provided for our father. The love and dedication was amazing. Highly recommend this company to anyone looking for care for family members, Alcedo is definitely the best.
↩Reply from Lucy Deighton, Registered Manager at Alcedo Care West Lancashire and Merseyside
Thank you so much for taking the time to review our service Joanne it really means the world to everyone here at Alcedo Care. Your father was an absolute pleasure to care for and I know the carers adored him. Thank you again and we wish you and your family all the best for the future.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2018
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Alcedo Care West Lancashire and Merseyside.
There are no accreditations posted yet for Alcedo Care West Lancashire and Merseyside.
Meet the Team (4)
Laura HarrisonJob Title Operations ManagerJoined 2023
Hi! My name is Laura Harrison, and I am the Operations Manager for Alcedo Care at the Southport Branch. I come from Liverpool and have spent a large...
Hi! My name is Laura Harrison, and I am the Operations Manager for Alcedo Care at the Southport Branch. I come from Liverpool and have spent a large amount of my working life in the Fitness and Security industry. After deciding I wanted to take a step away from the security sector, I decided to try my hand in the Care Industry.
After a long discussion, I could not have been more pleased to become a part of the Alcedo family!
It was very clear that Alcedo stood out from the rest, and now I will be completing my Level 5 to aid my progression in my new career! I cannot wait to gain more knowledge and experience within the Care Industry and see where it leads!
Clint OliverJob Title Care AssessorJoined 2018
Hi, my name is Clint, I joined Alcedo Care due to the lockdown. I have spent most of my life working in hospitality, from managing Hotels to...
Hi, my name is Clint, I joined Alcedo Care due to the lockdown. I have spent most of my life working in hospitality, from managing Hotels to restaurants, so this was a big change for me coming into the healthcare industry, but I have really enjoyed the challenges and new opportunities this has given me and I wish I had made this transition sooner.
I have worked with Alcedo Care for around 3 years now and I have gained a wealth of experience whilst I have been here. I have been lucky to progress throughout various roles learning more as I go.
I have completed my NVQ Level 2 in care, Train The Trainer course and I am currently working towards my NVQ Level 4. I love to learn how the body works and enjoy learning new techniques and skills to aid my progression within my career.
Hayley LawrenceJob Title Care AssessorJoined 2020
My name is Hayley and I have worked in the care industry for 11 years. I started my career as a Care Assistant in a local nursing home. I was looking...
My name is Hayley and I have worked in the care industry for 11 years. I started my career as a Care Assistant in a local nursing home. I was looking after many clients with end-stage dementia and it was in this home that I learnt a lot of my core care skills that I still use today. I completed my NVQ Level 3 in health and social care there as I had the desire to progress within the industry and advance my skills to be able to deliver the best service possible and support to get people the best care available to them.
Over the next few years, I worked my way up starting as a support worker with people with learning disabilities, developing to a Senior Carer and then became Deputy Manager of a nursing home. I joined Alcedo Care in 2020 and completed my Level 5 NVQ in Leadership and Management. Due to life commitments, I now work part-time as a Care Assessor so I can spend more time watching my beautiful daughter grow and learn.
I have always enjoyed working in care as I love to interact and communicate with the clients, I want to ensure that their health and welfare are supported and that they have a higher quality of living.
Chloe ChesworthJob Title Care CoordinatorJoined 2024
My name is Chloe, and I am the Care Coordinator at Alcedo Care Southport. My role involves allocating our care workers to our clients, working with...
My name is Chloe, and I am the Care Coordinator at Alcedo Care Southport. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care West Lancashire and Merseyside to verify any information. View our terms and conditions. Alcedo Care West Lancashire and Merseyside has an Enhanced Service -what an Enhanced Service includes.
