Home Instead Liverpool Central & North

Home Instead are very professional and very caring and compassionate. The care to our loved one was very bespoke. The carers were very kind and reliable. They really listened to our loved one's needs. Knowing that our loved one was being so well cared for brought us great comfort. The written care plan was excellent and detailed. The Home Instead Office was also excellent. They were always available and provided great reassurance and advice. There was also excellent quality assurance of the care provided. I would highly recommend. The carers were the same team and turned up on time which meant that our loved one could relax knowing a visit was due. The whole experience provided by Home Instead was caring, compassionate and very attentive and supportive to our loved one who was treated with respect and dignity.

I receive helpful suggestions which will help improve my life and living conditions.

They have provided such emotional support for ourselves we cannot praise and thank them enough

These are highlighted with the team and generally rectified quickly.

I read all of mums visit reports and know that she is being cared for each and every day and I thank not only the carers attending but the team that lies behind them. No singular request is ever turned down and the team do a remarkable job, which I wholeheartedly thank you all.

Home Instead have been providing care and support for my uncle over a number of months. He had previously had poor experiences with some of his previous carers, leaving him very anxious due to inconsistent visiting times , multiple new people etc. Home Instead are a breath of fresh air. The care team are immensely caring, kind , consistent and proactive. Moving to this team has made life so much easier for both of us. He is much happier and I can breathe a sigh of relief when I'm at work knowing that all his needs are being met with positive engagement. They make him laugh and he really enjoys the interaction . I can't recommend them enough. They go above and beyond. Everyone I have spoken with ( office team, carers) have always listened and responded in a positive way and always with my uncle at the front and centre. If you are looking for people to support yourself or loved ones don't hesitate give them a try.

The last few weeks I've rang the office for help and advice. They immediately take action and put in place what's needed

My mum has had help know for over a year for me it gives me the peace of mind that she sees someone twice a day. The girls have become friends to my mum and this has made it so easy for my mum to accept this bug change in her life. Whenever there is need for any alterations to the care package it is done quickly and efficiently. I can only say how the care me mum receives fits her every need

Thank you so much for making my life that little bit easier, knowing you are supporting my mum.

I would definitely recommend Home Instead for companionship and care.

Thank you so much. It's a huge stress which has been lifted.

After a fall which caused my mum to break a shoulder on one arm and a wrist on the other I contact home instead to ask about temporary support for her too. I was immediately reassured that they could offer what I required and within an hour a supervisor visited my parents home to discuss our requirements . They where able to schedule care from the next morning and more importantly where able to send to us carers who support my dad and who where familiar with my parents home and my mum. The carers are consistently a pleasure to have in the home and home instead has enabled my mum and dad to stay in there home in there 90s even during critical times such as this recent fall .

My Mum was being cared for by our family, we found this too much and her not getting the right help so we approached Home instead who were very helpful I. Selecting the correct care for her, as her need increased so did the help from the office, each time we contacted the office with a question or concern we were always helped in a professional, caring manor.

Come to my rescue at short notice after I had a fall and needed help.( They have been coming for at least 7 years to help with my husband ). Without fail they are helpful willing and professional and with a sense of humour. Their custom of coming on person to introduce a new carer is thoughtful. They are without question superb.

Mum has had care for three years before recently having to move into residential care. During those three years, the care provided has enabled her to remain independent in her own home. She started with one care giver at lunchtime to prepare meals and carry out general household duties, later employing a second carer to assist her in the mornings to get out of bed, dressed and washed, making breakfast, and in the recent months, a third carer to assist her in the evenings with supper and preparing for bed. Throughout this time the carers have always shown respect and empathy, together with friendship and companionship.

Mum had excellent care from her carers over many year. Checking Mum was clean and tidy. Administering medication when needed helping her with her stoma, also cleaning her surroundings, kitchen, bathroom living room. The carers also changed her bedding and done any ironing.

From start to now every contact we have had with the staff from Home Instead has been excellent! We appreciated the questions to find out the exact care needed, also timings given the week before + care giver named. Each visit has helped not only giving care but a relationship built with the same people arriving. Contact with office staff has always been positive and friendly as a family we are happy that mum (and dad) are care for in a professional way.

At 93 years of age I find it quite hard to admit I need help. Now I realise I cannot manage alone and have gathered some friends on the way.

I'm very happy with the service I receive. The staff do a brilliant job from the office. The carers are all great. I'm very happy.

The overall experience has been of a high standard. Any slight problems were sorted out quickly and efficiently. We would highly recommend Home Instead.