Home Instead Senior Care (Liverpool Central & North)

37 Liverpool Road South, Maghull, Liverpool L31 7BN

Home Instead Senior Care provides award-winning care, companionship and support for older people living at home. With visits lasting at least an hour and at a time determined by the client, the same CAREGiver will provide the service, giving continuity and peace of mind.

Clients’ needs range from intense daily personal care to help around the house or companionship for just a few hours each week. The goal is to provide the highest standard of care to each individual. That care is delivered by carefully selected CAREGivers, who are matched to each client and visit at a time that the client requests.

Whether you are enquiring about care in the home or you are interested in joining a compassionate and dependable team of CAREGivers, please call.

Group : Home Instead Senior Care

Person in charge: Kathryn Erskine (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Staff Languages (other than English): Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: Easy parking for visitors at the rear of the offices

Latest Care Quality Commission* Report on Home Instead Senior Care (Liverpool Central & North): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Home Instead Senior Care (Liverpool Central & North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Liverpool Central & North) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.628 for Home Instead Senior Care (Liverpool Central & North) is calculated as follows: ( (55 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 86 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Liverpool Central & North) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Home Instead Senior Care (Liverpool Central & North) has a Review Score of 9.6 (9.628) from 15 Reviews

Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Liverpool Central & North)?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Liverpool Central & North)

  • Client / Service User
    7
  • Daughter of Client/Service User
    4
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

The caregivers from Home Instead provided great support in looking after my mum who has dementia. Knowing I lived at a distance both the office staff and caregivers were responsive to my mum's needs both physical and emotional. The team communicated well and my mum looked forward to their visits. She was always treated with great respect.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

My Father had 3 different carers provided by Home Instead (Liverpool). All 3 were kind, considerate and treated my Father with respect and dignity. They built up a relationship with my Father over 6 months and got to know his interest, likes and dislikes with regard to his meal preferences. I would definitely recommend this company. For us, it was, not only the high standard of care offered but the fact that the caregivers were consistent and spent an hour as opposed to 15 minutes offered by another provider.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   5 out of 5

This agency has been supporting me as my parent's main carer since July 2011. They have been sole carers and partnered me when my father's health deteriorated. We have been provided with consistently high standards of care, support and kindness with excellent communication between the office and myself.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   5 out of 5

The services available from Home Instead enabled my mother to remain in her independent flat, where she had lived since 2000. Her safety and welfare were paramount and the visits from the carers meant that she retained some independence.

Unfortunately, due to a decline in her health and a number of falls, meant that fulltime care in a care home establishment, after being in hospital she went into care.
The services provided by Home Instead enabled mum to stay much longer than expected in her own home.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   4.5 out of 5

The staff and carers were always polite and very helpful. My husband suffers from dementia so he had to have 24hr care. If I had to go anywhere and I needed a carer I could rely on them to stay with my husband until I arrived home and not leave when there designated time up.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

I am very happy with my carer.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Likely

Overall Standard

Care / Support

Treated with Dignity

Average Rating:   4 out of 5

Overall standard is excellent.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   5 out of 5

My caregiver always arrives on time with a smile. She is familiar with all the equipment and gets my bath ready while I change.
She's very gentle, caring and treats me with great respect.
Following my bath, she cleans, then enjoys a welcome cup of tea and we enjoy a chat.
I look forward to her weekly visits, it gives me something to look forward to.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Management

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Average Rating:   5 out of 5

Service is good, I have someone to talk to.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Care / Support

Treated with Dignity

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Average Rating:   4.2 out of 5

It's working alright. I'm quite happy.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

It's not cheap but it's good value. I would recommend it to everybody, I've always been very satisfied. I think it fulfils needs for people.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   5 out of 5

The girls are very helpful and good to talk to. All jobs I need doing are done. I am very pleased I got to learn about Home Instead because I would have been stuck a couple of times without their help.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   5 out of 5

Service very good. Happy with the caregivers. They are only young but they are my friends.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Average Rating:   4.2 out of 5

It is a warm and friendly service. The carers go the extra mile. I would recommend this service to anybody.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

I'm very happy each one who came was good. They do what I need them to do.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Likely

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Staff

Care / Support

Management

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Average Rating:   4 out of 5

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Awards / Recognitions

April 2018

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