Home Instead Liverpool Central & North

Office 11, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD
Review Us
9.7 34 Reviews
  • Home Instead Liverpool Central & North, Liverpool
Home Instead Liverpool Central & North provides premium quality home care, companionship and support for adults of varying needs.

With visits lasting at least an hour and at times determined by the client, the same highly trained and competent Care Professionals will provide the service, giving continuity and peace of mind.

Clients’ needs range from live-in care, to daily personal care, to help around the house, or to companionship. A nail care at home service is also available for clients who receive home care and for those who don't. Nail care supports clients with their mobility and general health.

The team's goal is to provide the highest standard of care to each individual. That care is delivered by carefully selected Care Professionals, who are matched to each client and visit times that are suitable for each client.

Whether enquiring about care at home, or about joining a compassionate and dependable team of Care Professionals, please contact the team to find out more.
Show Home Instead Liverpool Central & North on the Map

Care Provided by Home Instead Liverpool Central & North

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £35
  • Weekly Live-in Care Fees: £1650 – £1900

All our care plans are tailored to the needs of each client.


We also offer an at-home nail care service, this is charged at £38.00 for a single client treatment for 45 minutes, and £58.00 for a couple lasting 1 hour.


Peak days are charged at a rate of 1.5x the normal hourly rate.


We don't charge any call out fees per visit like some other providers.


We do not clip visits like cheaper providers who may include travel time within the visit time, or who may schedule multiple client visits with the same carer during the same hour.

These prices are only a guideline, please contact Home Instead Liverpool Central & North to find out the exact price for your requirements.

Contact Home Instead Liverpool Central & North to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead Liverpool Central & North to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Michael Loizides (Director)

Home Instead Liverpool Central & North Reviews (34)

9.7

Home Instead Liverpool Central & North has a Review Score of 9.7 (9.707) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead Liverpool Central & North has 34 reviews.

Overall Experience
  • 26
  • 7
  • 1
  • 0
  • 0
Date Published
  • 34
  • 5
  • 10
  • 14
  • 20
Reviewer Connection to Home Instead Liverpool Central & North
  • 15
  • 11
  • 5
  • 2
  • 1
Total of 34, showing 21-34
Review from J T (Daughter of Client) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father had 3 different carers provided by Home Instead (Liverpool). All 3 were kind, considerate and treated my Father with respect and dignity. They built up a relationship with my Father over 6 months and got to know his interest, likes and dislikes with regard to his meal preferences. I would
definitely recommend this company. For us, it was, not only the high standard of care offered but the fact that the caregivers were consistent and spent an hour as opposed to 15 minutes offered by another provider.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Daughter of Client) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This agency has been supporting me as my parent's main carer since July 2011. They have been sole carers and partnered me when my father's health deteriorated. We have been provided with consistently high standards of care, support and kindness with excellent communication between the office and myself.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ron M (Son of Client) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The services available from Home Instead enabled my mother to remain in her independent flat, where she had lived since 2000. Her safety and welfare were paramount and the visits from the carers meant that she retained some independence.


Unfortunately, due to a decline in her health and a number

of falls, meant that fulltime care in a care home establishment, after being in hospital she went into care.
The services provided by Home Instead enabled mum to stay much longer than expected in her own home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Frances D (Wife of Client) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers were always polite and very helpful. My husband suffers from dementia so he had to have 24hr care. If I had to go anywhere and I needed a carer I could rely on them to stay with my husband until I arrived home and not leave when there designated time up.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E C (Client) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Husband of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall standard is excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from EA R (Client) assisted by family/friend published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My caregiver always arrives on time with a smile. She is familiar with all the equipment and gets my bath ready while I change.
She's very gentle, caring and treats me with great respect.
Following my bath, she cleans, then enjoys a welcome cup of tea and we enjoy a chat.
I look forward to her weekly
visits, it gives me something to look forward to.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B Y (Client) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is good, I have someone to talk to.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L R (Client) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's working alright. I'm quite happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B M (Wife of Client) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's not cheap but it's good value. I would recommend it to everybody, I've always been very satisfied. I think it fulfils needs for people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol S (Daughter of Client) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a warm and friendly service. The carers go the extra mile. I would recommend this service to anybody.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan F (Client) published on 4 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are very helpful and good to talk to. All jobs I need doing are done. I am very pleased I got to learn about Home Instead because I would have been stuck a couple of times without their help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret H (Client) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service very good. Happy with the caregivers. They are only young but they are my friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen C (Client) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy each one who came was good. They do what I need them to do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Home Instead Liverpool Central & North is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Home Instead Liverpool Central & North is calculated as follows: ( (73 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead Liverpool Central & North is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (5)

Fiona

Fiona Stirling

Job Title: Client Experience Manager Joined: 2024

Fiona has more than 12 years of customer service experience. And most recently, Fiona worked for another care provider as their community engagement and client relationship manager, where she gained invaluable experience for her current role.

Caroline

Caroline Moreland

Job Title: Care Coordinator Joined: 2024

Caroline brings more than 15 years of care scheduling experience to our office. She is supremely knowledgeable about the day-to-day operations of a home care business and ensures that our clients receive the highest quality service.

Richard

Richard Danby-Platt

Job Title: Trainer Joined: 2024

Richy joined us in May 2024 as a Care Professional, and was promoted to our Client Experience team only a few months later. Richy is responsible for the wellbeing of our clients and their families, and has a wealth of medical knowledge that he brings to the role.

Chanice

Chanice McKenna

Job Title: Business Operations Coordinator Joined: 2024

Chanice joined us in October 2024 and ensures that our business is running smoothly and that our Care Professionals are trained to deliver safe care to all of our clients.

Jan

Jan Familara

Job Title: Recruiter Joined: 2025

Jan is our recruitment specialist with more than 5 years experience and an in-depth knowledge in candidate sourcing.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Liverpool Central & North to verify any information. View our terms and conditions. Home Instead Liverpool Central & North has an Enhanced Service - more info.