Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 82 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (82)

Total of 82, showing 1-20
9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.770) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Wirral) has 82 reviews.

Overall Experience

  • 68
  • 13
  • 1
  • 0
  • 0

Date Published

82
5
14
33
49

Review from S B (Wife of Client) published on 14 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold conversations
so he preferred to be quiet and the staff member respected that.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your feedback. We're delighted to have supported your husband's needs and provided the care he requires. At Home Instead, we're all about person-centred care, which means tailoring our services to each individual. This includes matching clients with a care professional who is the right fit, which is key to our approach.

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Review from Ceri W (Daughter of Client) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had hospital
stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for you review. It has been our absolute pleasure caring for your mum. Our aim is to deliver care that is outstanding in every sense, and our team understands the importance of being responsive and flexible to our clients' changing needs. Therefore, it's reassuring for us to hear that your mum's care experience from Home Instead was a positive one. We very much appreciate your positive feedback and recommendation.

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Review from P H (Wife of Client) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done. It
helps me a lot.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. At Home Instead we endeavour to match our care professionals with their clients, based on similar interests and personality. Therefore, it's lovely to hear that your husband has a good rapport with his care professional, and that you are able to take some time for yourself, knowing he is in safe hands and happy at home.

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Review from Maria R (Daughter of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received exactly what we were promised.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call initially.
We
have booked again with confidence.
Would highly recommend.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review. We aim to make our care services highly person-centred, paying close attention to the individual's needs, so that their care experience is positive. We also match our Care Professionals with our clients to help build confidence and reassurance, and so it's rewarding to hear that your experience is positive. Thank you for recommending us, it's very much appreciated.

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Review from A J (Daughter of Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has had a live-in carer since his return from hospital following a small stroke. He is also virtually blind and has poor hearing which, together, mean he can easily become isolated and scared.
He has one main carer with others available to cover holidays. This provides a good level of consistency
and routine. When other carers have attended they have provided variety and different conversation.
My Dad's needs have changed slightly over the past 3 months and this has been immediately recognized by the carer and adjusted as appropriate.
The experience and training of the care professionals mean that nothing is unexpected and is always handled without fuss.
The carers are well supported by their line managers who also support the family, which is much appreciated.
Home Instead have removed the stress and worry of trying to care for my Dad. I know that he is being well-cared for and is happy, secure in the knowledge that he is never on his own and enjoying their company.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It's our privilege to care for your dad, therefore it's rewarding to hear your detailed feedback about his positive experience of Home Instead's services. We go to great lengths to ensure our Care Professionals are professionally trained and supported, in order to provide outstanding care to our clients. We're delighted that both your dad and your family feel the benefit. Thank you again.

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Review from Raymond H (Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with management, everything has been excellent. I have been given a marvellous worker who does all she is asked and more. I am very happy with the service.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to exceed our clients' expectations and so we are delighted to hear that your care professional has gone beyond what you have asked and that you are happy with our services.

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Review from Margaret O (Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers for one hour each morning to help me to wash and dress as I am not allowed to bend right down. They have all been very helpful and kind and friendly and I would recommend people to use this company if they need assistance.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and positive feedback. It is our privilege to provide care for you, and we are pleased to be able to assist you with your morning routine. We go to great lengths to match our care professionals with our clients and so to hear that you find them kind and friendly is also good to hear. Thank you again for your review and for your recommendation.

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Review from V Y (Daughter of Client) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to a particular member of staff at Home Instead for supporting Mum and Dad this year. The care shown to my parents has been exemplary. Mum and Dad relate to the care pros as friends. I too feel the care team are an extension of the family. Home Instead have enabled us to support Mum
and Dad at home through tricky period. I highly recommend.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and recommendation. We aim to provide outstanding levels of care to all our clients and so to hear that you have found our care service to be exemplary is hugely rewarding. Matching our Care Professionals with their clients is crucial for developing a positive and supportive relationship, and so it's also rewarding to hear your appreciation of that aspect. Thank you again.

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Review from L B (Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each carer has proved to be extremely helpful and has made my life that much easier.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to provide highly personalised care, which means focusing on you as a person, so that everything we do helps you to live well in the comfort of your own home. It's rewarding to know that your Care Professionals are helpful and have made your life much easier. Thank you again for sharing your experience of Home Instead.

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Review from Anita H (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was recommended Home Instead by a friend, and to date, I'm more than satisfied. From the carers to the management they are friendly and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to provide outstanding care services to all our clients and so to hear that you are more than satisfied with our services, and that you find our Care Professionals and management team friendly and helpful, is hugely rewarding.

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Review from Valerie W (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have three girls looking after me and I find all of them very helpful. They are very pleasant and willing and not daunted by anything I ask them. They attend me on Mondays, Wednesdays and Fridays for two hours each morning. I can honestly say that I look forward to their visits. Even their holiday
replacements are first class.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It's rewarding to hear that your experience of Home Instead is a positive one, as we work hard to ensure our care services meet our clients' expectations. We're also delighted to hear that you look forward to your Care Professionals visiting; we're sure they look forward to seeing you too. Thank you again for sharing your experience.

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Review from Alison B (Daughter of Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been supported to remain in her own home by the fabulous Home Instead carers for the last 18 months since we lost Dad. It would not be possible for her to be here without this support.
They are all warm, kind and caring to Mum and keep her lovingly and safely at home.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. It is our privilege to care for your mum and so hearing that her experience of Home Instead is a positive one means a great deal to us. Thank you again.

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Review from Howard D (Son of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Travelling up from the city to support siblings whilst away, I found Home Instead had been engaged in helping care for my mother. Morning visits to help with getting out of bed/washing/feeding followed up with evening visits to reverse the process to ensure she's safely helped to bed.
I have met 4
staff in the course of over a week and can say without reservation that their level of training/support/knowledge/professionalism is absolutely first-class. Contact with Office for me was seamless. If you are considering seeking support for family, I strongly recommend you consider this company. Awesome service. Thanks!

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and detailed feedback. It is our privilege to care for your mother and we appreciate that your experience with our team has been as we would wish. We aim to be outstanding in all aspects of our business, training is a critical one, as is communicating effectively with clients' family to ensure they have peace of mind that their loved one is being properly cared for. Thank you for your recommendation.

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Review from H W (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard was good, I paid for night time carers and most were excellent but some were not.
One male carer was excellent, always willing to clear up the kitchen and noticed he did things that needed doing!
One female didn't notice things that needed doing and constantly had to be asked
to help out. There are too many different carers.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback, we're pleased to hear you found the overall service to be of a good standard. We aim to provide an outstanding service and if you ever have any concerns over the standard of care provided, the care management team will be happy to investigate and resolve any issues to your satisfaction.

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Review from N W (Niece of Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We absolutely love Home Instead. All the carers are kind, funny, moving and eventually become part of the family. One of the staff is amazing, so approachable and caring. Home Instead has been an absolute lifeline to us all. Many thanks all.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and detailed feedback. Caring for your aunt is our privilege. We match our Care Professionals based on similar personalities and interests, which really helps (we believe) a much more positive relationship and care experience. This really seems to be the case for your aunt and the family more generally. Thank you again for sharing.

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Review from N M (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very satisfactory.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review. We aim to provide outstanding quality care to all our clients and so it's rewarding to hear that you find our care services to be very satisfactory.

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Review from Mike N (Husband of Client) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring team. Always a great support.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review and positive comments. Our team always aim to provide outstanding care to our clients, which includes being highly supportive. Your feedback is much appreciated.

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Review from S P (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with the utmost respect by her care pros. They all approach their work with professionalism and empathy towards my mother.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. Caring for your mother is our privilege and it's rewarding for us to hear your appreciation of the quality of care we provide for her.

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Review from L E (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very friendly and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We're delighted to hear about your positive experience. We are always here to help.

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Review from H T (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant, respectful and works well. Adaptful to the situation.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We aim to be outstanding in all aspects of our care and so it's rewarding for us to hear about your positive experience.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Wirral) is calculated as follows: ( (157 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 196 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary

Mary Jordan

Job Title: Registered Care Manager

Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci

Nicci Williamson

Job Title: Registered Care Manager

Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

Frequently Asked Questions about Home Instead (Wirral)

What Type of Services does Home Instead (Wirral) offer?

Home Instead (Wirral) offers Home Care.

How many Carers does Home Instead (Wirral) employ?

Home Instead (Wirral) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wirral) to verify any information. View our terms and conditions. Home Instead (Wirral) has an Enhanced Service - more info.