Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).
Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.
Care is personalised and carried out with a focus on dignity and respect, for which...
Care Provided by Home Instead (Wirral)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £39.50
- Weekly Live-in Care Fees: from £1,800
Please contact us for further information.
Contact Home Instead (Wirral) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Catharine Chalton (Franchise Owner)
Home Instead (Wirral) Reviews (89)
Home Instead (Wirral) has a Review Score of 9.8 (9.793) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead (Wirral) has 89 reviews.
Good continuity received for calls, and Anne is getting out regularly.
My sister is cared for in the best way possible at all times by the team.
Thank you for your review. Your feedback is greatly appreciated. Our team works hard to ensure care is tailored to each client's needs and so we're delighted to hear that your sister is being care for in the best possible way. Thank you again for your feedback.
I have been absolutely delighted with all the care that Home Instead have provided. It has even exceeded my expectations. The carers have been considerate and attentive to my needs and have been a huge support during my ongoing recovery.
Our sincere thanks for taking time to leave your review. Our aim is to always exceed our clients' expectations, therefore your comment on how considerate and attentive our Care Professionals have been throughout your recovery is highly rewarding. We are grateful for your appreciation.
Fabulous service from Home Instead.
Many thanks for your review and positive comments. It's our privilege to provide you with care at home and we're delighted to hear that our service has made your life much easier.
I am grateful and pleased, and look forward to my visit from Carly.
I would recommend this service to all.
It is very good for my well-being, and I am getting out more also.
Thank you for your review. We are delighted to learn of your wonderful experience and we very much appreciate your recommendation. It's great to hear that our care has enabled you to get out more, which has been good for your wellbeing.
The service has been excellent. The carer John has become a real friend to Frank and has taken him out and about. I have and will continue to recommend Home Instead to others looking for care.
Thank you for taking time to submit your review and for your recommendation.
We're delighted that you have found our service to be excellent. Carefully matching our Care Professionals with their clients is a key part of ensuring the care experience is a positive one, and so it's rewarding to...
Having been a client for nearly 16 years, the quality of carers has been excellent. Communication and frequency of service reviews have varied. Given your positioning at the top end of the market, I expect excellent communication of all changes to my routine!
Many thanks for your review. We very much appreciate your loyalty as a long-standing client and of course, your feedback is extremely important to us.
We're delighted to hear that your experience of our care professionals has been excellent, as we work extremely hard to ensure the quality of...
Service has been very good. Staff have all lovely and have got to know my husband well, and his routine is maintained. Andrew and Ian are especially good; they engage with my husband well and have a great interaction with my husband. Kirsty, Andrea and the office team are great help. I am now able to get out to my art class each Friday, and knowing Rod is well looked after gives me peace of mind and I am able to relax. From beginning to care, starting everything has been explained and any changes accommodated swiftly.
Thank you for your review and your positive feedback. We're delighted that your experience of Home Instead is a positive one. We aim to provide outstanding care to all our clients, and this extends to providing respite to their family members, so it's great to hear you are now able to attend your...
Wonderful experience. I could not fault it. Everyone has been exceptional, especially one in particular. My daughter gets time to herself, knowing the Home Instead team are here supporting me. Office team are supportive and will change things when I need them. I would recommend Home Instead to everyone, as what I get from the service could be beneficial to others
Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you have had such a positive experience with Home Instead.It's rewarding for us to know that our team's support has been exceptional and that your daughter feels comfortable knowing you are in...
All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold conversations so he preferred to be quiet and the staff member respected that.
Thank you for your feedback. We're delighted to have supported your husband's needs and provided the care he requires. At Home Instead, we're all about person-centred care, which means tailoring our services to each individual. This includes matching clients with a care professional who is the right fit, which is key to our approach.
From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had hospital stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.
Thank you for you review. It has been our absolute pleasure caring for your mum. Our aim is to deliver care that is outstanding in every sense, and our team understands the importance of being responsive and flexible to our clients' changing needs. Therefore, it's reassuring for us to hear that...
The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done. It helps me a lot.
Thank you for your review. At Home Instead we endeavour to match our care professionals with their clients, based on similar interests and personality. Therefore, it's lovely to hear that your husband has a good rapport with his care professional, and that you are able to take some time for yourself, knowing he is in safe hands and happy at home.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call initially.
We have booked again with confidence.
Would highly recommend.
Many thanks for your review. We aim to make our care services highly person-centred, paying close attention to the individual's needs, so that their care experience is positive. We also match our Care Professionals with our clients to help build confidence and reassurance, and so it's rewarding to hear that your experience is positive. Thank you for recommending us, it's very much appreciated.
He has one main carer with others available to cover holidays. This provides a good level of consistency and routine. When other carers have attended they have provided variety and different conversation.
My Dad's needs have changed slightly over the past 3 months and this has been immediately recognized by the carer and adjusted as appropriate.
The experience and training of the care professionals mean that nothing is unexpected and is always handled without fuss.
The carers are well supported by their line managers who also support the family, which is much appreciated.
Home Instead have removed the stress and worry of trying to care for my Dad. I know that he is being well-cared for and is happy, secure in the knowledge that he is never on his own and enjoying their company.
Thank you for your review. It's our privilege to care for your dad, therefore it's rewarding to hear your detailed feedback about his positive experience of Home Instead's services. We go to great lengths to ensure our Care Professionals are professionally trained and supported, in order to provide...
From the first contact with management, everything has been excellent. I have been given a marvellous worker who does all she is asked and more. I am very happy with the service.
Thank you for your review. We aim to exceed our clients' expectations and so we are delighted to hear that your care professional has gone beyond what you have asked and that you are happy with our services.
I have had carers for one hour each morning to help me to wash and dress as I am not allowed to bend right down. They have all been very helpful and kind and friendly and I would recommend people to use this company if they need assistance.
Thank you for your review and positive feedback. It is our privilege to provide care for you, and we are pleased to be able to assist you with your morning routine. We go to great lengths to match our care professionals with our clients and so to hear that you find them kind and friendly is also good to hear. Thank you again for your review and for your recommendation.
A huge thank you to a particular member of staff at Home Instead for supporting Mum and Dad this year. The care shown to my parents has been exemplary. Mum and Dad relate to the care pros as friends. I too feel the care team are an extension of the family. Home Instead have enabled us to support Mum and Dad at home through tricky period. I highly recommend.
Thank you for your review and recommendation. We aim to provide outstanding levels of care to all our clients and so to hear that you have found our care service to be exemplary is hugely rewarding. Matching our Care Professionals with their clients is crucial for developing a positive and...
Each carer has proved to be extremely helpful and has made my life that much easier.
Thank you for your review. We aim to provide highly personalised care, which means focusing on you as a person, so that everything we do helps you to live well in the comfort of your own home. It's rewarding to know that your Care Professionals are helpful and have made your life much easier. Thank you again for sharing your experience of Home Instead.
I was recommended Home Instead by a friend, and to date, I'm more than satisfied. From the carers to the management they are friendly and helpful.
Thank you for your review. We aim to provide outstanding care services to all our clients and so to hear that you are more than satisfied with our services, and that you find our Care Professionals and management team friendly and helpful, is hugely rewarding.
I have three girls looking after me and I find all of them very helpful. They are very pleasant and willing and not daunted by anything I ask them. They attend me on Mondays, Wednesdays and Fridays for two hours each morning. I can honestly say that I look forward to their visits. Even their holiday replacements are first class.
Thank you for your review. It's rewarding to hear that your experience of Home Instead is a positive one, as we work hard to ensure our care services meet our clients' expectations. We're also delighted to hear that you look forward to your Care Professionals visiting; we're sure they look forward to seeing you too. Thank you again for sharing your experience.
They are all warm, kind and caring to Mum and keep her lovingly and safely at home.
Thank you for your review and feedback. It is our privilege to care for your mum and so hearing that her experience of Home Instead is a positive one means a great deal to us. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 July 2019- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Wirral).
Awards / Recognitions (9)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (3)
Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.
Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.
Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.
Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office
Frequently Asked Questions about Home Instead (Wirral)
How many Carers does Home Instead (Wirral) employ?
Home Instead (Wirral) employs 150 carers.
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