The Old Bank, 56 Shrewsbury Road, Oxton, Prenton CH43 2HY
Home Instead Senior Care (Wirral) offer a carefully selected and friendly team of care workers who carry out quality care for older people.
Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards. Since being established in the area the agency has quickly built up a strong reputation for quality and compassionate services.
Group : Home Instead Senior Care
Person in charge: Catharine Chalton (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 120
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Home Instead Senior Care (Wirral): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Home Instead Senior Care (Wirral) has a Review Score of 8.5 (8.500)
The Review Score of 8.5 (maximum of 10) for Home Instead Senior Care (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Wirral) in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Home Instead Senior Care (Wirral) is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 4 Points relating to the number of positive Reviews for Home Instead Senior Care (Wirral) is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by D W (Client) on Wednesday 5 April 2017. Relates to March 2017.
It enables me to stay in my own home.
How likely would you be to recommend Home Instead Senior Care (Wirral)? Extremely Likely
Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by M W (Client) on Monday 3 April 2017. Relates to February 2017.
Lovely caring ladies, always kind and helpful when they are here.
How likely would you be to recommend Home Instead Senior Care (Wirral)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A W (Client) on Friday 3 March 2017. Relates to February 2017.
Staff helpful and kind. Punctual, clean and tidy. My carer works well and does not waste time.
How likely would you be to recommend Home Instead Senior Care (Wirral)? Likely
Overall Standard: Good
Staff: Good
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Satisfactory
April 2016
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