Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton, Merseyside CH43 3EA

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Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which... Read more

Care Provided by Home Instead (Wirral)

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

60 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Help at Home

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £39.50
Weekly Live-in Care	From £1,800

Contact Home Instead (Wirral) to get a personalised quote:

Prices vary depending on the type of care package or care solution required.

Please contact us for further information.

The price(s) shown are provided by the agency. Contact Home Instead (Wirral) for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

Home Instead
Private Owned

Person in charge

Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (93)

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9.9

Home Instead (Wirral) has a Review Score of 9.9 (9.881) out of 10, based on 21 reviews in the last 2 years.
Over all time Home Instead (Wirral) has 93 reviews.

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Showing 93 reviews matching selected criteria

Review from L B (Daughter of Client) published on 23 September 2026 Submitted via Postal Review Card•

Overall Experience

We have been really pleased with Home Instead's care for our mum. Her care professional is warm and caring, and mum loves having her look after her.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review. It's our privilege to care for your mum and we're delighted that you are really pleased with our services. We do our utmost to match our clients with Care Professionals who share common interests and personality and so it's rewarding to hear your mum loves having her Care Professional look after her. Thank you again for your reivew.

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Review from Elizabeth W (Client / Service User) published on 9 September 2026 Submitted via Postal Review Card•

Overall Experience

Marvelous service. I am looked after like royalty and would expect nothing else from Home Instead. I live at home safely knowing that the team will see me at night. I remain where I am happy.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you so much for your review. It's our privilege to care for you, and we're delighted to hear that you feel safe, happy, and well looked after at home.

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Review from Jane B (Niece of Client) published on 9 September 2026 Submitted via Website•

Overall Experience

Home Instead has previously been our first choice for care at home. We needed to re-instate care at home in July this year at very short notice. The Home Instead team were very quick to implement the care plan needed again.
My Auntie is really happy with the care she is receiving at home. All the carers are lovey and friendly and my Auntie enjoys chatting to them all, nothing is too much. She particularly enjoyed an omelette made for her tea recently!
Home Instead are easy to contact and communication is good both ways.

I wouldn't hesitate to recommend Home Instead and all their brilliant carers. I know my Auntie is getting the best care at home and most importantly my Auntie is safe and happy.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and detailed feedback. We always aim to be responsive to our clients' needs and so your appreciation of how our team were able to quickly implement the care plan is rewarding. We're also delighted to hear that your Auntie enjoys chatting with her Care Professionals and... Read more

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Review from Lillian P (Client / Service User) published on 3 September 2026 Submitted via Postal Review Card•

Overall Experience

Home Instead have been supporting me at home for 6/7 years. I have always found the care I have received excellent. Many good friends of the carers. Fiona is a wonderful carer, I can only say she is wonderful again.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review. It's our privilege to provide care for you for so many years and it's genuinely heart-warming for us to receive such lovely feedback from a loyal client. We will pass your kind words back to Fiona and all the care team. Thank you again for sharing your thoughts.

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Review from E E (Husband of Client) published on 3 September 2026 Submitted via Postal Review Card•

Overall Experience

We have no problems and the carers meets all our requirements well very good.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for taking time to submit your review. We aim to provide outstanding care to all our clients and so we are delighted to learn that our Care Professionals meet all your requirements well, and that your care experience is very good. Thank you again.

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Review from Adrienne B (Sister of Client) published on 28 May 2026 Submitted via Postal Review Card•

Overall Experience

Service received from a few of the staff, Jane and Michelle, has been very good for Anne. Kirsty, who arranges the schedule, is also very supportive.
Good continuity received for calls, and Anne is getting out regularly.

My sister is cared for in the best way possible at all times by the team.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. Your feedback is greatly appreciated. Our team works hard to ensure care is tailored to each client's needs and so we're delighted to hear that your sister is being care for in the best possible way. Thank you again for your feedback.

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Review from Janine U (Client / Service User) published on 17 April 2026 Submitted via Postal Review Card•

Overall Experience

I have been absolutely delighted with all the care that Home Instead have provided. It has even exceeded my expectations. The carers have been considerate and attentive to my needs and have been a huge support during my ongoing recovery.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Our sincere thanks for taking time to leave your review. Our aim is to always exceed our clients' expectations, therefore your comment on how considerate and attentive our Care Professionals have been throughout your recovery is highly rewarding. We are grateful for your appreciation.

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Review from Jennifer S (Client / Service User) published on 17 April 2026 Submitted via Postal Review Card•

Overall Experience

Roz has been very helpful and made life much easier for me, but happy to take herself upstairs!

Fabulous service from Home Instead.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Many thanks for your review and positive comments. It's our privilege to provide you with care at home and we're delighted to hear that our service has made your life much easier.

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Review from Barbara H (Client / Service User) published on 17 April 2026 Submitted via Postal Review Card•

Overall Experience

Wonderful experience.
I am grateful and pleased, and look forward to my visit from Carly.
I would recommend this service to all.

It is very good for my well-being, and I am getting out more also.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review. We are delighted to learn of your wonderful experience and we very much appreciate your recommendation. It's great to hear that our care has enabled you to get out more, which has been good for your wellbeing.

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Review from Lynn H (Wife of Client) published on 16 April 2026 Submitted via Postal Review Card•

Overall Experience

The service has been excellent. The carer John has become a real friend to Frank and has taken him out and about. I have and will continue to recommend Home Instead to others looking for care.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for taking time to submit your review and for your recommendation.

We're delighted that you have found our service to be excellent. Carefully matching our Care Professionals with their clients is a key part of ensuring the care experience is a positive one, and so it's rewarding to... Read more

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Review from Mark B (Client / Service User) published on 18 December 2025 Submitted via Postal Review Card•

Overall Experience

Having been a client for nearly 16 years, the quality of carers has been excellent. Communication and frequency of service reviews have varied. Given your positioning at the top end of the market, I expect excellent communication of all changes to my routine!

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review. We very much appreciate your loyalty as a long-standing client and of course, your feedback is extremely important to us.

We're delighted to hear that your experience of our care professionals has been excellent, as we work extremely hard to ensure the quality of... Read more

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Review from Barbara D (Wife of Client) published on 6 October 2025 Submitted via Postal Review Card•

Overall Experience

Service has been very good. Staff have all lovely and have got to know my husband well, and his routine is maintained. Andrew and Ian are especially good; they engage with my husband well and have a great interaction with my husband. Kirsty, Andrea and the office team are great help. I am now able to get out to my art class each Friday, and knowing Rod is well looked after gives me peace of mind and I am able to relax. From beginning to care, starting everything has been explained and any changes accommodated swiftly.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and your positive feedback. We're delighted that your experience of Home Instead is a positive one. We aim to provide outstanding care to all our clients, and this extends to providing respite to their family members, so it's great to hear you are now able to attend your... Read more

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Review from S B (Wife of Client) published on 14 July 2025 Submitted via Postal Review Card•

Overall Experience

All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold conversations so he preferred to be quiet and the staff member respected that.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your feedback. We're delighted to have supported your husband's needs and provided the care he requires. At Home Instead, we're all about person-centred care, which means tailoring our services to each individual. This includes matching clients with a care professional who is the right fit, which is key to our approach.

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Review from Ceri W (Daughter of Client) published on 5 June 2025 Submitted via Website•

Overall Experience

From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had hospital stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for you review. It has been our absolute pleasure caring for your mum. Our aim is to deliver care that is outstanding in every sense, and our team understands the importance of being responsive and flexible to our clients' changing needs. Therefore, it's reassuring for us to hear that... Read more

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Review from P H (Wife of Client) published on 28 May 2025 Submitted via Postal Review Card•

Overall Experience

The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done. It helps me a lot.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. At Home Instead we endeavour to match our care professionals with their clients, based on similar interests and personality. Therefore, it's lovely to hear that your husband has a good rapport with his care professional, and that you are able to take some time for yourself, knowing he is in safe hands and happy at home.

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Review from Maria R (Daughter of Client) published on 20 May 2025 Submitted via Website•

Overall Experience

We received exactly what we were promised.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call initially.
We have booked again with confidence.

Would highly recommend.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review. We aim to make our care services highly person-centred, paying close attention to the individual's needs, so that their care experience is positive. We also match our Care Professionals with our clients to help build confidence and reassurance, and so it's rewarding to hear that your experience is positive. Thank you for recommending us, it's very much appreciated.

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Review from A J (Daughter of Client) published on 30 April 2025 Submitted via Website•

Overall Experience

My Dad has had a live-in carer since his return from hospital following a small stroke. He is also virtually blind and has poor hearing which, together, mean he can easily become isolated and scared.
He has one main carer with others available to cover holidays. This provides a good level of consistency and routine. When other carers have attended they have provided variety and different conversation.
My Dad's needs have changed slightly over the past 3 months and this has been immediately recognized by the carer and adjusted as appropriate.
The experience and training of the care professionals mean that nothing is unexpected and is always handled without fuss.
The carers are well supported by their line managers who also support the family, which is much appreciated.

Home Instead have removed the stress and worry of trying to care for my Dad. I know that he is being well-cared for and is happy, secure in the knowledge that he is never on his own and enjoying their company.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It's our privilege to care for your dad, therefore it's rewarding to hear your detailed feedback about his positive experience of Home Instead's services. We go to great lengths to ensure our Care Professionals are professionally trained and supported, in order to provide... Read more

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Review from Raymond H (Client / Service User) published on 23 December 2024 Submitted via Postal Review Card•

Overall Experience

From the first contact with management, everything has been excellent. I have been given a marvellous worker who does all she is asked and more. I am very happy with the service.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to exceed our clients' expectations and so we are delighted to hear that your care professional has gone beyond what you have asked and that you are happy with our services.

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Review from Margaret O (Client / Service User) published on 11 December 2024 Submitted via Website•

Overall Experience

I have had carers for one hour each morning to help me to wash and dress as I am not allowed to bend right down. They have all been very helpful and kind and friendly and I would recommend people to use this company if they need assistance.

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↩Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and positive feedback. It is our privilege to provide care for you, and we are pleased to be able to assist you with your morning routine. We go to great lengths to match our care professionals with our clients and so to hear that you find them kind and friendly is also good to hear. Thank you again for your review and for your recommendation.

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Review from V Y (Daughter of Client) published on 12 November 2024 Submitted via Postal Review Card•

Overall Experience

A huge thank you to a particular member of staff at Home Instead for supporting Mum and Dad this year. The care shown to my parents has been exemplary. Mum and Dad relate to the care pros as friends. I too feel the care team are an extension of the family. Home Instead have enabled us to support Mum and Dad at home through tricky period. I highly recommend.

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↩Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and recommendation. We aim to provide outstanding levels of care to all our clients and so to hear that you have found our care service to be exemplary is hugely rewarding. Matching our Care Professionals with their clients is crucial for developing a positive and... Read more

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 July 2019

Overall
Outstanding

CaringOutstanding
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledOutstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Home Instead (Wirral).

Awards / Recognitions (10)

29 May 2026Recipient: Home Instead
30 May 2025Recipient: Home Instead
31 May 2024Recipient: Home Instead

Accreditations

There are no accreditations posted yet for Home Instead (Wirral).

Meet the Team (3)

Rebecca BradleyJob Title Group General ManagerJoined 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.

Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South. Read less

Mary JordanJob Title Registered Care ManagerJoined 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci WilliamsonJob Title Registered Care ManagerJoined 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

Frequently Asked Questions about Home Instead (Wirral)

How much does Home Instead (Wirral) cost?

The agency lists fees from £39.50 for hourly visiting care and from £1,800 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS).

How many Carers does Home Instead (Wirral) employ?

Home Instead (Wirral) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wirral) to verify any information. View our terms and conditions. Home Instead (Wirral) has an Enhanced Service -what an Enhanced Service includes.

Care Provided by Home Instead (Wirral)

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care

Help at Home

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

Home Instead (Wirral) Reviews (93)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (10)

Accreditations

Meet the Team (3)

Frequently Asked Questions about Home Instead (Wirral)

How much does Home Instead (Wirral) cost?

How many Carers does Home Instead (Wirral) employ?