Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 82 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (82)

Total of 82, showing 61-80
9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.770) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Wirral) has 82 reviews.

Overall Experience

  • 68
  • 13
  • 1
  • 0
  • 0

Date Published

82
5
14
33
49

Review from Mark B (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well handled, caring service. Professional staff, tries to accommodate my needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Granddaughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, caring and very supportive. Very responsive and treat my grandad with dignity and respect and patience due to dementia and they are like family.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from R K (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been diagnosed with terminal cancer. My father has short term memory loss. The key challenge has been to keep them both safe, happy and comfortable together in their own home. It is made more difficult because I am the only child and I live in Belgium. The Home Instead team have been superb
throughout. The care package provided has helped achieve our aims. My parents are happy. Their care team are friends and I can recommend without reservation the support we have received.

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Treated with Dignity

Value for Money

Review from Barbara N (Partner of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all care.

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Treated with Dignity

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Review from Jean B (Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed assistance after I came out of the hospital in January 2019. I still have to wear slippers (swollen legs and feet) and am not back to driving, so we are glad to have our shopping done weekly and other help (whatever is needed). The care workers are all excellent and we are glad to have their
assistance.

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Treated with Dignity

Value for Money

Review from D E (Husband of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come every day to get my wife up are extremely efficient, both practically and also in helping to feel emotionally able to enjoy the coming day. Any minor problems are always very quickly sorted out!

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Value for Money

Review from D P (Son of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the odd exception, Home Instead care was excellent. I would recommend them to anyone who has a loved one that wanted to stay in their home environment. A first class reliable service.

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Management

Treated with Dignity

Value for Money

Review from Sue L (Daughter of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Home Instead is excellent. It is run very professionally by the people in the office on the end of the phone to the Carers themselves. Nothing seems to be too much trouble and they go the extra mile to sort out problems, often at short notice. Everyone has been kind and friendly and
polite. I feel so thankful that I found Home Instead, they provide a tailor-made product.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline F (Client) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The girls have always done whatever I have asked them to do with great satisfaction. To date, I have not required them to help me with any personal assistance, either medically or otherwise.

Reply from Catharine Chalton at Home Instead (Wirral)

Many thanks for your review, we look forward to continuing to provide a service for you.

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Review from S B (Daughter of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by well-trained staff.

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Treated with Dignity

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Review from D R (Grandson of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lifesavers, please don't give up on us! Gran well looked after and benefitting from the care.

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Management

Treated with Dignity

Value for Money

Review from L H (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who are attentive, helpful and communicate so well with me and my family. They are so lovely and supportive. I feel happy and lucky to have these wonderful people in my daily life and the office staff and Managers are incredible. Thank you all.

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Treated with Dignity

Value for Money

Review from M P (Daughter of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the team of Carers and the management from Home Instead. They have been very professional and very caring in supporting my mother. In fact, my mother enjoyed and looked forward to their visits, all the staff were very kind.
The first time I used Home Instead, it was very
short notice but they didn't let me down and the Carers provided were lovely. I am very grateful for their support and would not hesitate to recommend Home Instead to others.

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Treated with Dignity

Value for Money

Review from K R (Client) published on 19 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it very helpful and enjoy my carers coming each day.

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Management

Treated with Dignity

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Review from Ronald L (Husband of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, we have no complaints. The service has been excellent, the Carers are friendly, efficient and punctual.

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Review from M A (Daughter of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The admin, management and care team were friendly, caring and considerate. We couldn't have asked for better home care.

Reply from Catharine Chalton at Home Instead (Wirral)

Many thanks for your feedback, we will pass this information onto our team who as we believe they thoroughly deserve this great feedback.

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Management

Treated with Dignity

Value for Money

Review from Chris R (Wife of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead care team have been looking after my husband for a couple of months, due to a deterioration in a long-term illness. The friendly team have been really caring and helpful and he has enjoyed chatting with them.
During this time he has got to know them and it has been good to have continuity
of care with the same team. The quality of care has been excellent and they have been very helpful to me.

Reply from Catharine Chalton at Home Instead (Wirral)

Thank you, your feedback is very much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F R (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very compatible carers, always on time and kind. Built good friendly relationships. Very satisfied customer.

Reply from Catharine Chalton at Home Instead (Wirral)

Thank you for using our services, we are delighted you are so satisfied.

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Review from G S (Son of Client) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Instead Senior Care Wirral to care for my mother for almost two years and they were excellent. I recommend them without hesitation or reservation. They are genuinely kind and compassionate people who care about the elderly.


My mum adored the ladies who looked after her from Home Instead

and used to look forward to their visits. Nothing was too much trouble for them. Our family shall always remain grateful to them.

Reply from Catharine & Mike Chalton, Director at Home Instead (Wirral)

Many thanks for your great feedback. It is greatly appreciated. We are proud of the service we have provided for your parents and indeed for all of our clients.

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Review from D W (Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It enables me to stay in my own home.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Wirral) is calculated as follows: ( (157 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 196 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary

Mary Jordan

Job Title: Registered Care Manager

Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci

Nicci Williamson

Job Title: Registered Care Manager

Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

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