Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 78 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.

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Care Provided by Home Instead (Wirral)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catharine Chalton (Registered Manager)

Funding & Fees Guide for Home Instead (Wirral)

  • Prices

  • Prices vary depending on the type of care package or solution required.
    Please contact us for further information.

Home Instead (Wirral) Reviews (78)

Total of 78, showing 61-78
9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.763) out of 10, based on 32 reviews in the last 2 years. Over all time Home Instead (Wirral) has 78 reviews.

Overall Experience

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Date Published

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Review from Jean B (Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed assistance after I came out of the hospital in January 2019. I still have to wear slippers (swollen legs and feet) and am not back to driving, so we are glad to have our shopping done weekly and other help (whatever is needed). The care workers are all excellent and we are glad to have their
assistance.

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Review from D E (Husband of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come every day to get my wife up are extremely efficient, both practically and also in helping to feel emotionally able to enjoy the coming day. Any minor problems are always very quickly sorted out!

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Review from D P (Son of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the odd exception, Home Instead care was excellent. I would recommend them to anyone who has a loved one that wanted to stay in their home environment. A first class reliable service.

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Review from Sue L (Daughter of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Home Instead is excellent. It is run very professionally by the people in the office on the end of the phone to the Carers themselves. Nothing seems to be too much trouble and they go the extra mile to sort out problems, often at short notice. Everyone has been kind and friendly and
polite. I feel so thankful that I found Home Instead, they provide a tailor-made product.

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Review from Pauline F (Client) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The girls have always done whatever I have asked them to do with great satisfaction. To date, I have not required them to help me with any personal assistance, either medically or otherwise.

Reply from Catharine Chalton at Home Instead (Wirral)

Many thanks for your review, we look forward to continuing to provide a service for you.


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Review from S B (Daughter of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by well-trained staff.

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Review from D R (Grandson of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lifesavers, please don't give up on us! Gran well looked after and benefitting from the care.

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Review from L H (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who are attentive, helpful and communicate so well with me and my family. They are so lovely and supportive. I feel happy and lucky to have these wonderful people in my daily life and the office staff and Managers are incredible. Thank you all.

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Review from M P (Daughter of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the team of Carers and the management from Home Instead. They have been very professional and very caring in supporting my mother. In fact, my mother enjoyed and looked forward to their visits, all the staff were very kind.
The first time I used Home Instead, it was very
short notice but they didn't let me down and the Carers provided were lovely. I am very grateful for their support and would not hesitate to recommend Home Instead to others.

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Review from K R (Client) published on 19 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it very helpful and enjoy my carers coming each day.

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Review from Ronald L (Husband of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, we have no complaints. The service has been excellent, the Carers are friendly, efficient and punctual.

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Review from M A (Daughter of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The admin, management and care team were friendly, caring and considerate. We couldn't have asked for better home care.

Reply from Catharine Chalton at Home Instead (Wirral)

Many thanks for your feedback, we will pass this information onto our team who as we believe they thoroughly deserve this great feedback.


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Review from Chris R (Wife of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead care team have been looking after my husband for a couple of months, due to a deterioration in a long-term illness. The friendly team have been really caring and helpful and he has enjoyed chatting with them.
During this time he has got to know them and it has been good to have continuity
of care with the same team. The quality of care has been excellent and they have been very helpful to me.

Reply from Catharine Chalton at Home Instead (Wirral)

Thank you, your feedback is very much appreciated.


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Review from F R (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very compatible carers, always on time and kind. Built good friendly relationships. Very satisfied customer.

Reply from Catharine Chalton at Home Instead (Wirral)

Thank you for using our services, we are delighted you are so satisfied.


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Review from G S (Son of Client) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Instead Senior Care Wirral to care for my mother for almost two years and they were excellent. I recommend them without hesitation or reservation. They are genuinely kind and compassionate people who care about the elderly.


My mum adored the ladies who looked after her from Home Instead

and used to look forward to their visits. Nothing was too much trouble for them. Our family shall always remain grateful to them.

Reply from Catharine & Mike Chalton, Director at Home Instead (Wirral)

Many thanks for your great feedback. It is greatly appreciated. We are proud of the service we have provided for your parents and indeed for all of our clients.


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Review from D W (Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It enables me to stay in my own home.

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Review from M W (Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring ladies, always kind and helpful when they are here.

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Review from A W (Client) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful and kind. Punctual, clean and tidy. My carer works well and does not waste time.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Home Instead (Wirral) is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (4)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.


Emma

Emma Hewitt

Job Title: General Manager

Joined: 2018

Emma joined the Home Instead Wirral team as a Care Professional, gaining experience across the entire spectrum of domiciliary care. In October 2018, she was promoted to Assistant Care Manager for North East Wirral and obtained a Level 3 NVQ in Adult Health and Social Care. Emma’s natural people skills and desire to help others reach their full potential led to her being promoted to Head of Recruitment and Training in November 2019.


She was promoted to her current role as General Manager in 2023.


Emma believes in what Home Instead is achieving and is passionate that our Care Professionals feel valued and have the relevant training and support, whilst delivering outstanding care to their clients.


Mary

Mary Jordan

Job Title: Registered Care Manager

Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.


Nicci

Nicci Williamson

Job Title: Registered Care Manager

Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office


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