Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 88 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.
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Care Provided by Home Instead (Wirral)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or care solution required.
Please contact us for further information.

Contact Home Instead (Wirral) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Wirral) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (88)

9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years.
Over all time Home Instead (Wirral) has 88 reviews.

Overall Experience
  • 73
  • 14
  • 1
  • 0
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Date Published
  • 88
  • 5
  • 12
  • 28
  • 60
Reviewer Connection to Home Instead (Wirral)
  • 40
  • 22
  • 8
  • 6
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from H W (Client) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall standard was good, I paid for night time carers and most were excellent but some were not.
One male carer was excellent, always willing to clear up the kitchen and noticed he did things that needed doing!
One female didn't notice things that needed doing and constantly had to be asked
to help out. There are too many different carers.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback, we're pleased to hear you found the overall service to be of a good standard. We aim to provide an outstanding service and if you ever have any concerns over the standard of care provided, the care management team will be happy to investigate and resolve any issues to your satisfaction.
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Review from N W (Niece of Client) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We absolutely love Home Instead. All the carers are kind, funny, moving and eventually become part of the family. One of the staff is amazing, so approachable and caring. Home Instead has been an absolute lifeline to us all. Many thanks all.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)Thank you for your review and detailed feedback. Caring for your aunt is our privilege. We match our Care Professionals based on similar personalities and interests, which really helps (we believe) a much more positive relationship and care experience. This really seems to be the case for your aunt and the family more generally. Thank you again for sharing.
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Review from N M (Client) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is very satisfactory.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)Thank you for your review. We aim to provide outstanding quality care to all our clients and so it's rewarding to hear that you find our care services to be very satisfactory.
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Review from Mike N (Husband of Client) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring team. Always a great support.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Many thanks for your review and positive comments. Our team always aim to provide outstanding care to our clients, which includes being highly supportive. Your feedback is much appreciated.
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Review from S P (Daughter of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with the utmost respect by her care pros. They all approach their work with professionalism and empathy towards my mother.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback. Caring for your mother is our privilege and it's rewarding for us to hear your appreciation of the quality of care we provide for her.
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Review from L E (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is very friendly and helpful.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback. We're delighted to hear about your positive experience. We are always here to help.
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Review from H T (Client) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always pleasant, respectful and works well. Adaptful to the situation.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback. We aim to be outstanding in all aspects of our care and so it's rewarding for us to hear about your positive experience.
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Review from B D (Client) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have positive views of Home Instead which have provided us with excellent support through the company and proved a good choice when we need help. We hope to continue and it's affordable!
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback about your positive experience of our care services. It's our privilege to provide you with care, and likewise, we hope to continue supporting you.
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Review from B L (Wife of Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to us by our niece. Although it's early days yet, so far we have been very pleased. At the moment we just have companionship care but it's comforting to know that when our needs increase they can be accommodated by nice, well-trained care staff.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback. Our care is highly person centred and so companionship is an important part of what we provide. However, our care services are extensive and tailored to meet each individual's needs, meaning we are able to respond to your needs as they change, to ensure you continue to receive the right level of care.
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Review from C M (Client) assisted by family/friend published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the service provided and the carers.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review. We are delighted to hear that you are very satisfied with our services and our Care Professionals.
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Review from E D (Daughter of Client) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of Dad's carers are lovely people and look after him really well.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and recommendation. It's our privilege to care for you and we are delighted to receive your kind words and positive feedback.
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Review from Rebecca B (Daughter of Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Started out last year with daily visits after a bad fall in July 2022. Now come twice a week, largely for companionship but also do light housework.
One of the carers was very kind when Dad had a minor fall and she stayed with him for 6 hours in A&E. We really appreciate this level of support.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review. It’s our privilege to care for your dad. It’s often the companionship aspect of our care that really helps during stressful times such as when he needed to attend A&E. It’s good to hear that he appreciated having his care professional with him throughout to provide him with support.
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Review from S F (Daughter of Client) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls always arrive on time and give my mum the right amount of support she needs to make Mother's sense of humour shine through which is very important for my mum and the family.
With most of our family living away from the Wirral, I need to cancel the care regularly, when they're over to see
Mother, which is unfortunate, as care given is great.
Only negative has been occasional calls/when been cancellations still coming, which could be disruptive.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review. We understand that it’s not easy for you as a family living away from the Wirral and of course, your mum. Naturally, your wish is to see her in a happy place and so it’s good to hear that our care professionals help bring out your mum’s sense of humour, which makes a difference in her day.
We aim to be as responsive as possible to any changes in schedule, and so we apologise if there have been any occasional issues.
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Review from Sydney E (Client) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer who comes once a week for an hour, puts my wife (who has dementia) at ease and is a great help.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review. It’s rewarding for us to hear that the dementia care we provide for your wife puts her at ease and is helpful.
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Review from Patricia O (Daughter of Client) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum enjoys her daily visits and is grateful for the jobs completed.
Mum particularly enjoys the company of one member of staff in particular who is always caring and helpful.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback. It’s rewarding to hear that your mum enjoys the company of her care professional and that the companionship aspect makes a difference. It’s also reassuring to know she appreciates the support they provide.
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Review from R F (Client) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and feedback. We always aim to provide outstanding care to our clients so it's rewarding to hear you find our services are very satisfactory.
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Review from S M (Daughter-in-law of Client) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the home care to be very well organised and are able to talk about any problems etc. The initial meetings were very helpful in the fact that my mother-in-law was able to meet the team who were going to be coming to her address.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and positive feedback. We’re delighted that your mother-in-law found benefit in meeting the care team before her care visits began. Our aim is to ensure that our clients feel comfortable and safe when being cared for by our team.
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Review from A R (Client) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this care provider extremely conscientious, very thoughtful, trustworthy and honest in every aspect. No complaints whatsoever.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)Thank you for your review and kind words. It is our aim to deliver outstanding care to our clients, so it's reassuring to know that we have met your requirements in all areas.
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Review from R Z (Son of Client) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provides an invaluable service to support my mum.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review. It is our aim to provide an invaluable service to all our clients and so it's rewarding to receive your appreciation of our care services in supporting your mum.
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Review from M T (Client) assisted by family/friend published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers call on time, very professional and caring, Assistance is required. Good communication with carers and management, can recommend. can recommend. Reviews as required.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for taking time to provide your review. In order to deliver outstanding care, consistently maintaining high standards, including good time keeping, is critical, so it’s rewarding to hear your positive experience and thank you for your recommendation of our services.
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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Home Instead (Wirral) is calculated as follows: ( (147 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 174 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Group General Manager Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary

Mary Jordan

Job Title: Registered Care Manager Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci

Nicci Williamson

Job Title: Registered Care Manager Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

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