Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 82 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (82)

Total of 82, showing 21-40
9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.770) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Wirral) has 82 reviews.

Overall Experience

  • 68
  • 13
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Date Published

82
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Review from B D (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have positive views of Home Instead which have provided us with excellent support through the company and proved a good choice when we need help. We hope to continue and it's affordable!

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback about your positive experience of our care services. It's our privilege to provide you with care, and likewise, we hope to continue supporting you.

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Review from B L (Wife of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to us by our niece. Although it's early days yet, so far we have been very pleased. At the moment we just have companionship care but it's comforting to know that when our needs increase they can be accommodated by nice, well-trained care staff.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. Our care is highly person centred and so companionship is an important part of what we provide. However, our care services are extensive and tailored to meet each individual's needs, meaning we are able to respond to your needs as they change, to ensure you continue to receive the right level of care.

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Review from C M (Client) assisted by family/friend published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service provided and the carers.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We are delighted to hear that you are very satisfied with our services and our Care Professionals.

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Review from E D (Daughter of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of Dad's carers are lovely people and look after him really well.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and recommendation. It's our privilege to care for you and we are delighted to receive your kind words and positive feedback.

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Review from L P (Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have since 2019 been fortunate in being cared for by Home Instead, Wirral.
The care I have received has been excellent and is continuing to this day September 2023.
I have no hesitation in recommending Home Instead, Wirral to family and friends.

Reply from Mike Chalton, Franchise owner. at Home Instead (Wirral)

Thank you for your review and recommendation. It’s our privilege to care for you and we look forward to continuing to do so in the years ahead.

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Review from Rebecca B (Daughter of Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Started out last year with daily visits after a bad fall in July 2022. Now come twice a week, largely for companionship but also do light housework.
One of the carers was very kind when Dad had a minor fall and she stayed with him for 6 hours in A&E. We really appreciate this level of support.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It’s our privilege to care for your dad. It’s often the companionship aspect of our care that really helps during stressful times such as when he needed to attend A&E. It’s good to hear that he appreciated having his care professional with him throughout to provide him with support.

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Review from S F (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls always arrive on time and give my mum the right amount of support she needs to make Mother's sense of humour shine through which is very important for my mum and the family.
With most of our family living away from the Wirral, I need to cancel the care regularly, when they're over to see
Mother, which is unfortunate, as care given is great.
Only negative has been occasional calls/when been cancellations still coming, which could be disruptive.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We understand that it’s not easy for you as a family living away from the Wirral and of course, your mum. Naturally, your wish is to see her in a happy place and so it’s good to hear that our care professionals help bring out your mum’s sense of humour, which makes a difference in her day.
We aim to be as responsive as possible to any changes in schedule, and so we apologise if there have been any occasional issues.

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Review from Sydney E (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer who comes once a week for an hour, puts my wife (who has dementia) at ease and is a great help.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It’s rewarding for us to hear that the dementia care we provide for your wife puts her at ease and is helpful.

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Review from Patricia O (Daughter of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoys her daily visits and is grateful for the jobs completed.
Mum particularly enjoys the company of one member of staff in particular who is always caring and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. It’s rewarding to hear that your mum enjoys the company of her care professional and that the companionship aspect makes a difference. It’s also reassuring to know she appreciates the support they provide.

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Review from R F (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We always aim to provide outstanding care to our clients so it's rewarding to hear you find our services are very satisfactory.

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Review from S M (Daughter-in-law of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home care to be very well organised and are able to talk about any problems etc. The initial meetings were very helpful in the fact that my mother-in-law was able to meet the team who were going to be coming to her address.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and positive feedback. We’re delighted that your mother-in-law found benefit in meeting the care team before her care visits began. Our aim is to ensure that our clients feel comfortable and safe when being cared for by our team.

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Review from A R (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care provider extremely conscientious, very thoughtful, trustworthy and honest in every aspect. No complaints whatsoever.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and kind words. It is our aim to deliver outstanding care to our clients, so it's reassuring to know that we have met your requirements in all areas.

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Review from R Z (Son of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides an invaluable service to support my mum.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It is our aim to provide an invaluable service to all our clients and so it's rewarding to receive your appreciation of our care services in supporting your mum.

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Review from M T (Client) assisted by family/friend published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers call on time, very professional and caring, Assistance is required. Good communication with carers and management, can recommend. can recommend. Reviews as required.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for taking time to provide your review. In order to deliver outstanding care, consistently maintaining high standards, including good time keeping, is critical, so it’s rewarding to hear your positive experience and thank you for your recommendation of our services.

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Review from John H (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with everything. Any small niggles are sorted quickly. Return calls when needing to speak with staff. Helpful and caring staff, thank you.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and positive feedback. We aim to provide outstanding care at all times and ensuring good communication with our clients and their families is a key part of that. Additionally, ensuring our clients feel supported and cared for is enormously important to us. Thank you.

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Review from Miranda B (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are usually excellent but occasionally are rushed. They carry out tasks with great care. They are adaptable as sometimes the tasks can change. Communication with the office staff is good and welcoming. I'm never made to feel I'm a nuisance for phoning. If I ever had to complain the complaint
is dealt with immediately.

Reply from Mike Chalton, Franchise owner. at Home Instead (Wirral)

Thank you for your review and constructive feedback. Whilst we don’t live in a perfect world we aim to be outstanding in every aspect of your care, and so you would never be regarded as a nuisance for calling us. We’re pleased that you feel we are approachable and that we resolve any issues in a timely manner.

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Review from M W (Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied. Look forward to my carer arriving once a week.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to make a difference to the lives of our clients and their families, and so we're delighted to hear that you are very satisfied with our service, and you look forward to your care professional calling each week.

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Review from V S (Niece of Client) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both ladies have helped me to have more time to myself. My aunt has been difficult for them to start off with but now the routine has helped her to keep going especially first thing in the morning. When contacting the office most times everything the staff do is a great help.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your positive review. We are pleased that our care service has helped your aunt, and also helped you to find more time for yourself, which is important. Our aim is to positively change the lives of our clients and their familes, and so it's rewarding to hear from you that our Care Professionals are making a difference.

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Review from E H (Client) assisted by family/friend published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two carers each day and look forward to them coming. The carers are able and kind and we have many discussions and laughter.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your positive review. We aim to always provide outstanding care and it's rewarding for us to hear that you have a good relationship with the Care Professionals.

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Review from L H (Daughter of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead was a lifesaver when they came up with a plan to look after both Mum and Dad following Dad's discharge from the hospital. This was such a relief to us as a family, knowing they would be cared for in our absence, especially with Mum suffering from Alzheimer's. Otherwise, she would have had
to go into a care home which we all didn't want to happen. All of their carers are brilliant, reliable and can't do enough.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you very much for your feedback, Linda. It’s rewarding for us to hear we are achieving our aim to provide outstanding care to our clients and help them remain living in their own homes, whilst also making a difference to their family members. We are always here to provide support.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Wirral) is calculated as follows: ( (157 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 196 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary

Mary Jordan

Job Title: Registered Care Manager

Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci

Nicci Williamson

Job Title: Registered Care Manager

Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

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