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Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton, Merseyside CH43 3EA
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Home Instead (Wirral), Prenton
Home Instead (Wirral), Prenton
Home Instead (Wirral), Prenton

Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which...  

Care Provided by Home Instead (Wirral)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting CareFrom £39.50
Weekly Live-in CareFrom £1,800
Prices vary depending on the type of care package or care solution required.

Please contact us for further information.

Contact Home Instead (Wirral) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (92)

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9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.833) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Wirral) has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from Anita H (Client / Service User) published on 9 October 2024 Submitted via Postal Card
Overall Experience

I was recommended Home Instead by a friend, and to date, I'm more than satisfied. From the carers to the management they are friendly and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to provide outstanding care services to all our clients and so to hear that you are more than satisfied with our services, and that you find our Care Professionals and management team friendly and helpful, is hugely rewarding.

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Review from Valerie W (Client / Service User) published on 9 October 2024 Submitted via Postal Card
Overall Experience

I have three girls looking after me and I find all of them very helpful. They are very pleasant and willing and not daunted by anything I ask them. They attend me on Mondays, Wednesdays and Fridays for two hours each morning. I can honestly say that I look forward to their visits. Even their holiday replacements are first class.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It's rewarding to hear that your experience of Home Instead is a positive one, as we work hard to ensure our care services meet our clients' expectations. We're also delighted to hear that you look forward to your Care Professionals visiting; we're sure they look forward to seeing you too. Thank you again for sharing your experience.

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Review from Alison B (Daughter of Client) published on 9 October 2024 Submitted via Postal Card
Overall Experience
My mum has been supported to remain in her own home by the fabulous Home Instead carers for the last 18 months since we lost Dad. It would not be possible for her to be here without this support.

They are all warm, kind and caring to Mum and keep her lovingly and safely at home.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. It is our privilege to care for your mum and so hearing that her experience of Home Instead is a positive one means a great deal to us. Thank you again.

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Review from Howard D (Son of Client) published on 20 September 2024 Submitted via Website
Overall Experience
Travelling up from the city to support siblings whilst away, I found Home Instead had been engaged in helping care for my mother. Morning visits to help with getting out of bed/washing/feeding followed up with evening visits to reverse the process to ensure she's safely helped to bed.

I have met 4 staff in the course of over a week and can say without reservation that their level of training/support/knowledge/professionalism is absolutely first-class. Contact with Office for me was seamless. If you are considering seeking support for family, I strongly recommend you consider this company. Awesome service. Thanks!

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and detailed feedback. It is our privilege to care for your mother and we appreciate that your experience with our team has been as we would wish. We aim to be outstanding in all aspects of our business, training is a critical one, as is communicating effectively with...  

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Review from H W (Client / Service User) published on 10 September 2024 Submitted via Postal Card
Overall Experience
The overall standard was good, I paid for night time carers and most were excellent but some were not.
One male carer was excellent, always willing to clear up the kitchen and noticed he did things that needed doing!

One female didn't notice things that needed doing and constantly had to be asked to help out. There are too many different carers.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback, we're pleased to hear you found the overall service to be of a good standard. We aim to provide an outstanding service and if you ever have any concerns over the standard of care provided, the care management team will be happy to investigate and resolve any issues to your satisfaction.

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Review from N W (Niece of Client) published on 27 August 2024 Submitted via Postal Card
Overall Experience

We absolutely love Home Instead. All the carers are kind, funny, moving and eventually become part of the family. One of the staff is amazing, so approachable and caring. Home Instead has been an absolute lifeline to us all. Many thanks all.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and detailed feedback. Caring for your aunt is our privilege. We match our Care Professionals based on similar personalities and interests, which really helps (we believe) a much more positive relationship and care experience. This really seems to be the case for your aunt and the family more generally. Thank you again for sharing.

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Review from N M (Client / Service User) published on 22 August 2024 Submitted via Postal Card
Overall Experience

Everything is very satisfactory.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review. We aim to provide outstanding quality care to all our clients and so it's rewarding to hear that you find our care services to be very satisfactory.

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Review from Mike N (Husband of Client) published on 12 July 2024 Submitted via Postal Card
Overall Experience

Very caring team. Always a great support.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review and positive comments. Our team always aim to provide outstanding care to our clients, which includes being highly supportive. Your feedback is much appreciated.

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Review from L E (Client / Service User) published on 15 May 2024 Submitted via Postal Card
Overall Experience

Everybody is very friendly and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We're delighted to hear about your positive experience. We are always here to help.

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Review from S P (Daughter of Client) published on 15 May 2024 Submitted via Postal Card
Overall Experience

My mother is treated with the utmost respect by her care pros. They all approach their work with professionalism and empathy towards my mother.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. Caring for your mother is our privilege and it's rewarding for us to hear your appreciation of the quality of care we provide for her.

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Review from H T (Client / Service User) published on 7 May 2024 Submitted via Postal Card
Overall Experience

Always pleasant, respectful and works well. Adaptful to the situation.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We aim to be outstanding in all aspects of our care and so it's rewarding for us to hear about your positive experience.

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Review from B D (Client / Service User) published on 2 May 2024 Submitted via Postal Card
Overall Experience

We have positive views of Home Instead which have provided us with excellent support through the company and proved a good choice when we need help. We hope to continue and it's affordable!

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback about your positive experience of our care services. It's our privilege to provide you with care, and likewise, we hope to continue supporting you.

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Review from B L (Wife of Client) published on 19 April 2024 Submitted via Postal Card
Overall Experience

Home Instead was recommended to us by our niece. Although it's early days yet, so far we have been very pleased. At the moment we just have companionship care but it's comforting to know that when our needs increase they can be accommodated by nice, well-trained care staff.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. Our care is highly person centred and so companionship is an important part of what we provide. However, our care services are extensive and tailored to meet each individual's needs, meaning we are able to respond to your needs as they change, to ensure you continue to receive the right level of care.

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Review from C M (Client / Service User) published on 24 February 2024 Submitted via Postal Card
Overall Experience

I am very satisfied with the service provided and the carers.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We are delighted to hear that you are very satisfied with our services and our Care Professionals.

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Review from E D (Daughter of Client) published on 9 November 2023 Submitted via Postal Card
Overall Experience

Both of Dad's carers are lovely people and look after him really well.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and recommendation. It's our privilege to care for you and we are delighted to receive your kind words and positive feedback.

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Review from Rebecca B (Daughter of Client) published on 26 September 2023 Submitted via Postal Card
Overall Experience
Started out last year with daily visits after a bad fall in July 2022. Now come twice a week, largely for companionship but also do light housework.

One of the carers was very kind when Dad had a minor fall and she stayed with him for 6 hours in A&E. We really appreciate this level of support.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It’s our privilege to care for your dad. It’s often the companionship aspect of our care that really helps during stressful times such as when he needed to attend A&E. It’s good to hear that he appreciated having his care professional with him throughout to provide him with support.

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Review from S F (Daughter of Client) published on 22 September 2023 Submitted via Postal Card
Overall Experience
The girls always arrive on time and give my mum the right amount of support she needs to make Mother's sense of humour shine through which is very important for my mum and the family.
With most of our family living away from the Wirral, I need to cancel the care regularly, when they're over to see Mother, which is unfortunate, as care given is great.

Only negative has been occasional calls/when been cancellations still coming, which could be disruptive.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We understand that it’s not easy for you as a family living away from the Wirral and of course, your mum. Naturally, your wish is to see her in a happy place and so it’s good to hear that our care professionals help bring out your mum’s sense of humour, which makes a...  

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Review from Sydney E (Client / Service User) published on 19 September 2023 Submitted via Postal Card
Overall Experience

Our carer who comes once a week for an hour, puts my wife (who has dementia) at ease and is a great help.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It’s rewarding for us to hear that the dementia care we provide for your wife puts her at ease and is helpful.

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Review from Patricia O (Daughter of Client) published on 14 September 2023 Submitted via Postal Card
Overall Experience
Mum enjoys her daily visits and is grateful for the jobs completed.

Mum particularly enjoys the company of one member of staff in particular who is always caring and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. It’s rewarding to hear that your mum enjoys the company of her care professional and that the companionship aspect makes a difference. It’s also reassuring to know she appreciates the support they provide.

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Review from R F (Client / Service User) published on 13 September 2023 Submitted via Postal Card
Overall Experience

Very satisfactory.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We always aim to provide outstanding care to our clients so it's rewarding to hear you find our services are very satisfactory.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 July 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Home Instead (Wirral).

Awards / Recognitions (10)

  • 29 May 2026Recipient: Home Instead
  • 30 May 2025Recipient: Home Instead
  • 31 May 2024Recipient: Home Instead

Accreditations

There are no accreditations posted yet for Home Instead (Wirral).

Meet the Team (3)

Rebecca Bradley
Rebecca BradleyJob Title Group General ManagerJoined 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.

Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary Jordan
Mary JordanJob Title Registered Care ManagerJoined 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci Williamson
Nicci WilliamsonJob Title Registered Care ManagerJoined 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

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