Home Instead Senior Care (Redditch and Bromsgrove)

The Coach House, Oldberrow Manor, Ullenhall Lane, Ullenhall, Henley-in-Arden B95 5PF

Home Instead Senior Care (Redditch and Bromsgrove)
Home Instead Senior Care (Redditch and Bromsgrove)
Home Instead Senior Care (Redditch and Bromsgrove)

Home Instead Senior Care (Redditch and Bromsgrove) match experienced CAREGvers to the right client, specialising in non-medical care that enables older people to remain comfortable and secure in their own homes.

A compassionate team has helped many families through difficult times, supporting an active and independent lifestyle, as well as recovery from illness or injury.

Services are available for personal care, companionship and assistance with everyday chores, with all provision tailored to suit personal circumstance.
CAREGivers are carefully matched to clients, and clients see the same CAREGiver consistently

Group : Home Instead Senior Care

Person in charge: Tracey Westwood (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Redditch and Bromsgrove): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Redditch and Bromsgrove) has a Review Score of 9.9 (9.854)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Redditch and Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Redditch and Bromsgrove) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Home Instead Senior Care (Redditch and Bromsgrove) is calculated as follows: ( (82 Excellents x 5) + (14 Goods x 4) ) ÷ 96 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Redditch and Bromsgrove) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Redditch and Bromsgrove)?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Redditch and Bromsgrove)

  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    5
  • Client / Service User
    3
  • Cousin of Client/Service User
    1

The care at Home Instead that was given to my late mother was excellent. She was 95 years, very independent and stubborn. She also had dementia.
The care they gave was second to none.
They provided personal care, as well as companionship, which kept my mother's dignity to the end.
The maturity of the carers was excellent. They were kind and caring which enabled myself to keep her independence in her own home, alongside the care that I gave.
A brilliant company as my mother was bought up in care and never wanted to go back into a care home.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Anne Dunn, MD at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 28 Nov 2017:

Thank you Sue for your kind words. Receiving feedback like this makes everything we do so worthwhile.

We have used Home Instead for nearly 3 years, to provide care to my parents. The staff providing care were fantastic, nothing was too much trouble, they went over and above what we expected to make sure mom and dad were cared for, allowing us to keep mom at home for an extended period which is what she wanted.
I would not hesitate to recommend Home Instead to anyone who needs care, everyone we have dealt with from carers to staff in the office has always been helpful nothing was too much trouble during some very difficult times for all the family.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Annie Dixon-DUnn, Director at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 29 Aug 2017:

Thank you Maria, for your kind words. It has been our privilege to care for your parents for such a long time and to help them fulfil their wishes.

We have had tremendous service from the Home Instead team both the caregivers and the back office team. The carers have built a strong relationship with my mother who looks forwards to their visits and regards them more as friends.
We have been impressed by the consistently high standards of recruitment and service delivery and would have no hesitation recommending Home Instead to others.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I feel that everyone really cared about my mum, as an individual and built excellent relationships. They worked hard to enrich her life and came to see them very much as friends.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Home Instead have been looking after my mom for the last two years and we can only say what a wonderful programme they have.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Have seen 3 ladies who all have helped get my skin in much better order. At first, it was raw and very painful, but after applying and rubbing in ointment all over, it has much improved. Doesn't itch too much and no sore patches. All very pleasant, kind ladies who have helped me as I could not do it myself.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I would like to take the opportunity to say how much we appreciate all the support that your team of carers provide and, most of all, how they lift Mum's spirits and bring happiness to her life. She absolutely loves the 'girls' as she calls her carers and the outings to see horses which have been such an important part of her life.

As my brother and I live in France and only able to visit Mum every month or two, the support that Home Instead provide reassures us that she is in the best possible hands.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ever since my father has received care from Home Instead our family have been delighted and overwhelmed by the professionalism, empathy, understanding, punctuality and depth of notes made in daily logs. Every carer is excellent and shows respect and a friendly approach when meeting my father's daily needs. I would recommend to anyone. Knowing they are caring for my father on a daily basis, is reassuring and a comfort to all the family.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Annie Dixon-Dunn, Director at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 14 Feb 2017:

We are delighted that you re happy with the care your father has received. We always do our best to exceed expectations and thank you for your kind words.

This is my mum's first experience of needing home care. She is 81-year-old and it has not been easy for her to relinquish her independence and accept she needs help. On her GP's advice, she agreed to try carer support twice daily. What a relief to find Home Instead.
From my first enquiry, I have been very impressed and highly satisfied with the company. Everyone has been polite, efficient, professional, understanding and genuinely caring.
Striking attributes of Home Instead that go above other care agencies include:
- A small group of regular carers who my mum relates to and trusts. My mum says "all the carers are lovely" and "will do anything to help".
- All carers have been introduced to my parents (no strange carers simply turning up).
- Carers are unfailingly punctual.
- Carers come at the times my mum chose (not simply when the agency can fit them in).
- Excellent communication between the office and myself.
I feel completely confident in this care agency and would not hesitate to recommend.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Anne Dixon-Dunn, MD at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 05 Dec 2016:

Thank you so much for this wonderful feedback. It's great to hear that both Mum and yourself are happy. As you know, we very hard to provide a truly exceptional service and employ only staff who we believe can help us do this.

I cannot fault the Redditch and Bromsgrove Home Instead team, we started off with just 2 hours x 2 per week companionship for my mom in October 2015, Mom's condition has deteriorated quickly and by July they were covering us 3 x daily and providing sleep in cover 5 nights per week. Sadly we could not sustain this as Mom was frightened to be on her own at any time and she has now gone into residential care home. Nothing was too much trouble and care plans were changed at short notice at our request, all the caregivers were so lovely and were matched to moms needs well, they made mom happy. l feel this is a testament to the recruitment process. All the girls spoke highly of working for the company and l noted they had time between clients and weren't rushing off to their next call, communication was excellent so any issues with mom were picked up and resolved quickly. l wouldn't hesitate to recommend home instead to anyone and l am sad we couldn't continue using the service.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Anne Dunn, Director at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 03 Aug 2016:

Thank you Suzanne for your wonderful feedback. All the ladies looking after your Mom will miss her terribly - in fact a couple of them will be visiting her in her new home this evening!

The care given to my cousin has been second to none, firstly in her own home giving care, cooking meals, companionship and housework. When the dementia she was suffering from came to a point where she couldn't be trusted on her own when the carer wasn't with her, she had to be committed to a care home with 24 hour care. To ease her into the new situation her main carer visited her twice a week and then once a week and finally withdrawn when she had settled into her new home. I am elderly myself and I couldn't have coped without the help I received from Home Instead.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been a client of Home Instead for 2 years and eight months. During this time I have received the best care possible. In the early days I was very ill and needed a lot of help in order to recover. My daughter heard of Home Instead and from the moment they took over I began to improve. The carers are excellent, nothing was too much trouble and they were always kind and helpful. They were always on time. In fact as a family we could not fault them in any way. We were so fortunate to have found this company.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I came to Home Instead when looking at the care options for my mother who had become less able to look after herself at home, but was not ready to go in to a care home. They put together a programme of care visits which provided just what we wanted, and they were able to adjust times and frequency to accommodate holidays and other changes needed. The ladies who visited my mother were all very effective in their different ways. There were two or three regulars who all struck up a good relationship with my mother and she looked forward to their visits. They helped with housework, cooking, and general tasks and as mother became more frail were able to take care of her personal needs.
I found the service effective and friendly, and would have no hesitation in recommended the service to others in a similar position.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I cannot recommend Home Instead and their staff highly enough for the care they have provided for my father and mother over the last nine months. From my first meeting with them I felt they had a clear idea of what the gold standard for care of the elderly should consist of. Through excellent management this care was efficiently delivered and very often exceeded our expectations. The carers were always totally punctual, respectful and soon gained the confidence of my father and gently, through patience and kindness, my mother too. The girls often went the ' extra mile' and contacted us, as the family, if they felt there were issues that my parents could not deal with themselves. Due to the ever changing nature of the needs of my parents the team were always quick to respond to this and amazingly drew on their resources to provide adequate cover when required (often at very short notice). Issues were dealt with competently, rapidly, sympathetically and professionally. One of the greatest endorsements I can give was my mother's comment about the laughter and easy chatter she could hear between my Dad and his carer whilst he was being washed and dressed each morning. Getting old is not much fun so thank you Home Instead for making this experience as dignified and pleasant for Mum and Dad as it could be and giving us, as out of area family, the confidence to know our parents were so very well supported.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Annie Dixon-Dunn, Director at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 18 Dec 2015:

Thank you Jackie for taking the time to write this wonderful review. It really made our day to read this and we are so happy to have been able to help your wonderful parents at their time of need.

It's all about the level of care... HI are 100%+ in every way. It's impossible to list every individual .... But thank you all !!!!

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Annie Dixon-Dunn, Director at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 14 Dec 2015:

Thank you Damien for taking the time to submit your review. Your father is truly missed by all at Home Instead who cared for him. It's great to hear we were able to make a difference to the life of our client and also his family.

When Mum was diagnosed with dementia her one wish was to stay at home for as long as possible. With the fantastic care and support of Home Instead I was able to fulfil her wish. If I had to use one word to describe the help and support that we received it would be 'fantastic'. From the very beginning, when we started with only 1 visit a week, until mum passed away when we were having 4 visits daily, the level of care was awesome. As mum lived alone and my job has me travelling a bit, it was a great comfort to me to know that she was being well looked after, that she was eating properly and that she was taking her tablets when she should! The carers were always willing to go above and beyond if needed, for example staying extra time when ambulances had to be called and making sure all was OK before they left. Whenever I needed to contact the office the staff there were always extremely helpful and understanding, always taking the time to see how I was doing as well as my mum. My mum often called her carers her 'angels', and it was great for me to see the trust and friendship that she had with them. Thank you Home Instead for helping me to do the one thing that mum asked - to stay at home!

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Annie Dixon-Dunn, Director at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 19 Aug 2015:

Thank you Julia for your kind words. We already miss our regular conversations with both you and your dear Mum. It’s always a pleasure to hear that we have been able to help someone achieve their wish to remain at home, and that both client and family feel truly cared for.

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Job Vacancies

Staff Profiles

Annie

Annie Dixon-Dunn

Job Title: Managing Director/Owner

Joined: 2013

Description:

When Annie found herself helping her parents through her father’s devastating illness, she quickly realised how difficult it was to be the desperate relative trying to find the right support for her family. It was this emotional journey that led Annie to set up Home Instead Senior Care close to home, to help families like her own.
After graduating from Lancaster University with an honours degree, Annie trained as a General Nurse. Annie has had a long management career at a senior level in the health care industry, and has undertaken training in recruitment, coaching and staff development

Tracey

Tracey Westwood

Job Title: Registered Manager

Joined: 2013

Description:

Tracey joined Home Instead after working as a Care Manager for a large home care company. Tracey has worked in the care sector for a number of years and has a QCF Level 5 qualification in Health and Social Care. She lives in the local area and has built up relationships with other health services and professionals and knows the area well. In her personal life she is a full time carer and therefore, has empathy and understanding of the difficulties faced on a day to day basis not only for the client but also for their next of kin. Tracey understands how hard it can be to source the appropriate care and support for a loved one, so is passionate about providing the best quality person centred care with dignity and respect.