Home Instead (Redditch and Bromsgrove)

i could not recommend them more highly as they adapted the service sometimes at really short notice

Home Instead has supported our mother since returning home from a period of ill health at the beginning of this year. They provide a highly professional service and we would have no hesitation in recommending them. The caregivers are friendly, supportive and caring and my mom has developed a real bond with them - this is helped by the fact we have consistent named carers. The team are conscientious, thoughtful and just take that extra bit of time to make sure Mom has everything she needs, or reassurance if she's worried about anything. We are also supported by the team at the office, they are always friendly and approachable, keep us updated and again nothing seems too much trouble. We were recommended to use Home Instead when we were looking for a care provider and we are so thankful that is who we chose, both for Mom and also for us in what is a stressful and worrying time.

I would highly recommend.

My mother has had care from Home Instead (Redditch and Bromsgrove) for nearly 5 years on most weekdays. The quality of carers provided has been excellent. Their timekeeping is usually very good. I feel confident that my mother will be looked after very well by them.

Home Instead (Redditch and Bromsgrove) supported our dad who wanted to continue to live in his own home for as long as possible. Our experience was that the caregivers were named and consistent from the outset. Each one showed an interest in Dad as a person and made a point of chatting to him and treating him as an individual. Updates were readily available which was a comfort to me as I live some distance away. My sister, who lives locally, found the team supportive and friendly and the entire team helped us through a period that could have been stressful and full of anxiety. We would have no hesitation in recommending their discreet and caring service.

The staff are very friendly and work very hard to support dad but always find time to chat with him to make him feel secure.

My mum has dementia and was determined to be in her own home after my father died. A well-organised approach had carers starting within a week of me contacting Home Instead. Both my wife and I were impressed by the level of care given to Mum - she was often confused and everyone was very understanding and patient with her. Every visit was carefully organised with full PPE procedures and the phone app with the care plan really was very useful. We were able to view each visit's report minutes after the carers left. Reports were very detailed and it was very reassuring to monitor progress remotely via our phone. I wouldn't hesitate to recommend Home Instead to anyone. Thank you.

I have been extremely pleased with the care provided to my mother, especially in such very difficult times for our key workers. Moms condition has improved since the teams regular contribution. They are very professional and caring in their approach and notify me of their concerns. Three members of staff have been very supportive to myself and for that I am grateful.

Home Instead (Redditch and Bromsgrove) assist my mom with activities that she has difficulty with as she gets older. Importantly, at every visit they review her overall well-being and ensure her medication is taken. Knowing she is cared for and safe is extremely comforting as I live an hours drive away and cannot visit every day. The liaison between Home Instead (Redditch and Bromsgrover) management and carers is excellent and dissemination of important information between myself and the NHS, such as Doctors, occupational health and physios has never been an issue. The service works seamlessly. Being able to view carer reports after each visit is invaluable. As is knowing that concerns arising during a visit would be hot-lined to me via their management team, ensuring timely decisions are made to keep my mom safe and healthy. Home Instead (Redditch and Bromsgrove) enable my mom to stay in the home she loves by providing an excellent service. They understand the balance of professionalism and friendship, which is key with this type of service.

The care givers from Home Instead (Redditch and Bromsgrove) enabled my mother who was living alone with dementia, to stay at home for an extra few months. They showed compassion, sensitivity and reliability at the same time as always behaving in a professional manner. Mum looked forward to their visits and my sister and I felt reassured. The care supervisors were efficient and always responded to our enquiries and concerns in a timely manner. Many thanks.

The supervisor keeps in touch. When there was a problem with my parents' phone, we were alerted ASAP (we already knew but appreciated being told). My parents are moving house to live closer to my sister, and I am glad that we have had this positive experience with Home Instead. We will call on their services in the future, with the utmost confidence.

Just wanted to say a big thank you to the caregivers from the Henley in Arden team, and office who are always quick to help in any way. The caregivers give so much support and care to both mum and dad who both have dementia, which is very hard, they always going the extra mile. Mum and dad’s caregivers often bring a cake and even flowers which really brightens their day, and there is always comfort for mum as she worries about her dementia. Thank you so much.

We have as a family been very happy with Home Instead and mum is very happy too which is what counts. She looks forward to them coming and enjoys their company.

We have had exceptional service from Home Instead over the past couple of years. The office is well organised, with professional and helpful staff and they go out of their way to accommodate any changes to requirements. The caregivers are without exception thoughtful, kind and proficient. My elderly father has been able to maintain his dignity and independence because of their hard work.

My Mum has been receiving care from Home Instead for just over a month now and from the process of starting this journey has been simply outstanding, myself and my sister found it a challenge in starting this process as we had little knowledge and a lot of choices. Home Instead are professional, prompt and really have gone the extra mile in making the service personal for our mum and supporting us with what they feel suitable. This being the one place we felt happy with from the get-go of the service they provide. Mum receives three sessions throughout the week and the carers have been simply amazing - they are kind, caring and really do support mum with her needs. My mum thoroughly enjoys their visits and very much looks forward to them coming again as she tells me what she has been doing. If you are looking for outstanding care, I wouldn't be going anywhere else.

We found the process of arrangement of care services for my wife to be very thorough, but more importantly, to be friendly and caring. Considerable thought was put in by Home Instead to the selection of carers to look after my wife. As well as their professionalism, the carers personalities help my wife engage with the care, and she is always smiling at the end of a visit. The fact that my wife has seen the same three carers over the past five weeks is a big plus. Thanks.

I highly recommend Home Instead - the quality of their service and the peace of mind it gives is priceless.

My wife and I have been very pleased with the support we’ve received during the last seven months. Our carers now feel more like part of our family. They have provided me with excellent personal care and I have been treated with dignity at all times. We are fortunate in having a team of naturally very considerate, thoughtful people who have attention to detail and are empathetic to our emotional needs too. They are cheerful and upbeat and we look forward to seeing them all. The team cover for each other if necessary, which means that we see the same people who are flexible and go the extra mile when necessary. They have been especially supportive during the last month whilst we have been in lockdown ensuring that we have all we need. Our only slight concern has been regarding communication but this appears to have improved recently. Our sincere thanks to our “super awesome” team.

I have used Home Instead for a number of years and have always had excellent service and help. The Carers have always been pleasant, competent, well trained and totally reliable. The office staff have always been most helpful in meeting changing needs, sometimes at short notice, and always keep me informed of any changes in Carer. They seem to make an effort to provide people with whom I have common interests so that we get on well.

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