Home Instead (Redditch and Bromsgrove)

Neptune Buildings, Beoley Road West, Redditch B98 8LY
Review Us
7.5 69 Reviews
  • Home Instead (Redditch and Bromsgrove), Redditch
Home Instead (Redditch and Bromsgrove) offers bespoke at home care with the view of supporting adults in the local community to retain their independence where they are happiest, in their own homes. They offer high quality care to suit every need from home help, personal care, companionship, respite cover, live in care, specialist dementia care, and end of life care.

All Care Professionals are hand selected for their kind, compassionate natures and go through rigorous background checks as well as classroom and online training before they start. They also provide specialist training including, Dementia, Parkinson's and End of Life training.

Home Instead guarantees continuity of care for each client, who will have a unique team of Care Professionals who they will see on a regular basis and will always stay for a minimum of 1 hour.
Show Home Instead (Redditch and Bromsgrove) on the Map

Care Provided by Home Instead (Redditch and Bromsgrove)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Karen Robinson (Registered Manager)

Home Instead (Redditch and Bromsgrove) Reviews (69)

7.5

Home Instead (Redditch and Bromsgrove) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Home Instead (Redditch and Bromsgrove) has 69 reviews.

Overall Experience
  • 67
  • 2
  • 0
  • 0
  • 0
Date Published
  • 69
  • 1
  • 1
  • 1
  • 68
Reviewer Connection to Home Instead (Redditch and Bromsgrove)
  • 38
  • 12
  • 11
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 69, showing 61-69
Review from Robert C (Son of Client) published on 3 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take the opportunity to say how much we appreciate all the support that your team of carers provide and, most of all, how they lift Mum's spirits and bring happiness to her life. She absolutely loves the 'girls' as she calls her carers and the outings to see horses which have been such
an important part of her life.


As my brother and I live in France and only able to visit Mum every month or two, the support that Home Instead provide reassures us that she is in the best possible hands.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W N (Daughter of Client) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my father has received care from Home Instead our family have been delighted and overwhelmed by the professionalism, empathy, understanding, punctuality and depth of notes made in daily logs. Every carer is excellent and shows respect and a friendly approach when meeting my father's daily
needs. I would recommend to anyone. Knowing they are caring for my father on a daily basis, is reassuring and a comfort to all the family.
Reply from Annie Dixon-Dunn, Director at Home Instead (Redditch and Bromsgrove)

We are delighted that you re happy with the care your father has received. We always do our best to exceed expectations and thank you for your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne C (Daughter of Client) published on 4 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the Redditch and Bromsgrove Home Instead team, we started off with just 2 hours x 2 per week companionship for my mom in October 2015, Mom's condition has deteriorated quickly and by July they were covering us 3 x daily and providing sleep in cover 5 nights per week. Sadly we could not
sustain this as Mom was frightened to be on her own at any time and she has now gone into residential care home. Nothing was too much trouble and care plans were changed at short notice at our request, all the caregivers were so lovely and were matched to moms needs well, they made mom happy. l feel this is a testament to the recruitment process. All the girls spoke highly of working for the company and l noted they had time between clients and weren't rushing off to their next call, communication was excellent so any issues with mom were picked up and resolved quickly. l wouldn't hesitate to recommend home instead to anyone and l am sad we couldn't continue using the service.
Reply from Anne Dunn, Director at Home Instead (Redditch and Bromsgrove)

Thank you Suzanne for your wonderful feedback. All the ladies looking after your Mom will miss her terribly - in fact a couple of them will be visiting her in her new home this evening!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barry N (Cousin of Client) published on 14 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care given to my cousin has been second to none, firstly in her own home giving care, cooking meals, companionship and housework. When the dementia she was suffering from came to a point where she couldn't be trusted on her own when the carer wasn't with her, she had to be committed to a care home
with 24 hour care. To ease her into the new situation her main carer visited her twice a week and then once a week and finally withdrawn when she had settled into her new home. I am elderly myself and I couldn't have coped without the help I received from Home Instead.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vera S (Client) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Home Instead for 2 years and eight months. During this time I have received the best care possible. In the early days I was very ill and needed a lot of help in order to recover. My daughter heard of Home Instead and from the moment they took over I began to improve. The carers
are excellent, nothing was too much trouble and they were always kind and helpful. They were always on time. In fact as a family we could not fault them in any way. We were so fortunate to have found this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm G (Son of Client) published on 21 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Home Instead when looking at the care options for my mother who had become less able to look after herself at home, but was not ready to go in to a care home. They put together a programme of care visits which provided just what we wanted, and they were able to adjust times and frequency to
accommodate holidays and other changes needed. The ladies who visited my mother were all very effective in their different ways. There were two or three regulars who all struck up a good relationship with my mother and she looked forward to their visits. They helped with housework, cooking, and general tasks and as mother became more frail were able to take care of her personal needs.
I found the service effective and friendly, and would have no hesitation in recommended the service to others in a similar position.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jackie B (Daughter of Client) published on 21 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Home Instead and their staff highly enough for the care they have provided for my father and mother over the last nine months. From my first meeting with them I felt they had a clear idea of what the gold standard for care of the elderly should consist of. Through excellent management
this care was efficiently delivered and very often exceeded our expectations. The carers were always totally punctual, respectful and soon gained the confidence of my father and gently, through patience and kindness, my mother too. The girls often went the ' extra mile' and contacted us, as the family, if they felt there were issues that my parents could not deal with themselves. Due to the ever changing nature of the needs of my parents the team were always quick to respond to this and amazingly drew on their resources to provide adequate cover when required (often at very short notice). Issues were dealt with competently, rapidly, sympathetically and professionally. One of the greatest endorsements I can give was my mother's comment about the laughter and easy chatter she could hear between my Dad and his carer whilst he was being washed and dressed each morning. Getting old is not much fun so thank you Home Instead for making this experience as dignified and pleasant for Mum and Dad as it could be and giving us, as out of area family, the confidence to know our parents were so very well supported.
Reply from Annie Dixon-Dunn, Director at Home Instead (Redditch and Bromsgrove)

Thank you Jackie for taking the time to write this wonderful review. It really made our day to read this and we are so happy to have been able to help your wonderful parents at their time of need.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Damien B (Son of Client) published on 14 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's all about the level of care... HI are 100%+ in every way. It's impossible to list every individual .... But thank you all !!!!
Reply from Annie Dixon-Dunn, Director at Home Instead (Redditch and Bromsgrove)

Thank you Damien for taking the time to submit your review. Your father is truly missed by all at Home Instead who cared for him. It's great to hear we were able to make a difference to the life of our client and also his family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia (Daughter of Client) published on 20 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum was diagnosed with dementia her one wish was to stay at home for as long as possible. With the fantastic care and support of Home Instead I was able to fulfil her wish. If I had to use one word to describe the help and support that we received it would be 'fantastic'. From the very beginning,
when we started with only 1 visit a week, until mum passed away when we were having 4 visits daily, the level of care was awesome. As mum lived alone and my job has me travelling a bit, it was a great comfort to me to know that she was being well looked after, that she was eating properly and that she was taking her tablets when she should! The carers were always willing to go above and beyond if needed, for example staying extra time when ambulances had to be called and making sure all was OK before they left. Whenever I needed to contact the office the staff there were always extremely helpful and understanding, always taking the time to see how I was doing as well as my mum. My mum often called her carers her 'angels', and it was great for me to see the trust and friendship that she had with them. Thank you Home Instead for helping me to do the one thing that mum asked - to stay at home!
Reply from Annie Dixon-Dunn, Director at Home Instead (Redditch and Bromsgrove)

Thank you Julia for your kind words. We already miss our regular conversations with both you and your dear Mum. It’s always a pleasure to hear that we have been able to help someone achieve their wish to remain at home, and that both client and family feel truly cared for.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Home Instead (Redditch and Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Home Instead (Redditch and Bromsgrove) is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Redditch and Bromsgrove) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (17)

Meet the Team (4)

Rebecca

Rebecca

Job Title: Head Of People Joined: 2020

I oversee the people side of the business, ensuring that we have the infrastructure and processes in place to ensure our Care Pros feel supported and happy in their roles.

Lianne

Lianne

Job Title: Head of Client Experience Joined: 2022

Personally, as the Head of Client Experience, my goal is to not just meet the needs of our clients and their family members but to exceed all expectations and provide a truly memorable experience. Our clients deserve the best, and I expect my team to uphold the outstanding standards that our clients have come to expect.


I oversee the care operation, leading the care team on a day-to-day basis. Ensuring that the processes that make us so different from other care companies are upheld. We match our Care Professionals carefully to each client, we will always introduce and never send a stranger. Our minimum of one-hour visits is just the start of what we offer here at Home Instead, our service is wrap-around, giving our client's family members peace of mind that they are well looked after when they can't be there.

Rachael

Rachael

Job Title: Relations Coordinator Joined: 2023

My role is to support and engage our lovely Care Professionals through regular touchpoints to ensure they are equipped to deliver the best care possible whilst feeling supported end to end through the process. I have a keen focus on holistic care and work with the care professionals to see how we can bring this into the daily lives of the clients we support.

Taylor

Taylor

Job Title: Team Leader Joined: 2022

My role is to support the smooth running of the care operation, as well as my own Care Professional duties. My role is a bit hybrid, I work a lot out in the field, supporting my fellow Care Pros with support visits and competencies.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Redditch and Bromsgrove) to verify any information. View our terms and conditions. Home Instead (Redditch and Bromsgrove) has an Enhanced Service - more info.