Home Instead (Kidderminster)

The service that's been received has been fantastic. It has brought joy and confidence back to my Mother-in-law and reassurance to me that she is being well looked after and has regular companionship. I fully recommend Home Instead to anyone needing support to stay in their own home.

The carers are very helpful and considerate, nothing too much trouble, and help my husband to help in any small way possible. He is then ready to make the most of the day, feeling fresh and comfortable, making my day so much more enjoyable.

Good work team.

Thank you very much to all for assistance with Pa in morning get up routine Oct 2024 to Mar 2025; following dementia diagnosis help was required to keep him at home for as long as possible; professional staff, complete dignity with care during visits; staff bought a smile to father's face he enjoyed the morning chat; if challenges for visits due to bad weather, staff illness or car issues communication was efficient so we knew what was happening; we were kept updated. Last minute ad-hoc visit requests were greatly appreciated, fulfilled demonstrating flexibility where possible. This is the second time of using these care services, we had excellent service for my late Ma from Sep 2022 to Feb 2023, hence used the services for a second time. As a family if we were not satisfied for our late mother we would not have gone back to use. Thank you so much to all the Team; people working in care industry are 100% un-sung heroes and hugely under rated by some in society for what they do.

The ladies who formed the team who took care of this challenge were all professional in their attitude towards the task. Just as importantly they were friendly and eager to help. I was willingly accompanied on daily walks that built my endurance. To a point where by the end of the period we were filling the contracted time each day with Heart Foundation exercises and walks of over two miles at a rate of over three miles per hour. This has allowed me to build on the stamina achieved by exceeding the distance and duration achieved.

Thank you!

We are absolutely delighted with the team at Home Instead (Kidderminster) - professional, reliable, caring, and great to talk to with very sound advice - they were recommended to us and we now strongly recommend them to others!

Efficient, pleasant experience, reassuring.

We started our Home Instead carer visits five weeks ago. Several things impressed the family: how well organised and professional this company is, including the effective way they communicate and manage what their carers do, in order to meet the individual needs of the client. In my mother's case, we began with a mix of morning and occasional evening visits. Our primary aim was to ensure my mother could keep her dignity and personal hygiene, despite the ravages of Alzheimer's. A daily shower or full body wash was top of our list. It soon became obvious that an evening shower would not work for Mummy. No problem! Within a week the schedule had been adjusted, and has worked well ever since. As for the carers themselves, they are simply wonderful people doing a really important job. All have been quick to learn, willing to help, even to go above and beyond, smiley and unfailingly kind and positive. I'm grateful to the carer who was quick to spot an incipient UTI, twice.

We chose Home Instead to support my mother-in-law at home as we were anxious to keep her safe and well there, in accordance with her wish to remain independent. We were impressed that they could provide a wide range of support, from an assisted weekly trip to the shops right through to 24/7 care. Reluctant though my mother-in-law was to accept any help at all, the Home Instead professionals visited every day and patiently and kindly convinced my mother-in-law to let them in just for a few minutes or just for a quick cup of tea. These visits, however quickly cut short by my mother-in-law, which meant we could feel assured she was as well as could be expected and remain living independently at home for many more months than would otherwise have been the case. The management team always responded positively to our requests for new forms of support for my mother-in-law and we will forever be grateful for their help.

So pleased we decided on Home Instead Kidderminster.

I was desperate for some instant, short-team care to support my father after recovering from surgery. From the completion of the initial enquiry form, it was evident that the whole practice at Home Instead Kidderminster was client centred. They understood their role in supporting my well-being as well as that of my father. The care and communication have been exceptional. All of the carers have carried out tasks my father is currently unable to do but also supported him in completing tasks, so he can build up his independence once again. The carers have all had the time to talk to him and provide company whilst he is unable to socialise; that has provided some much-needed conversation, emotional support and distraction from a long day. I have been able to see how my father has progressed in his recovery, this would not have been possible without the care that has been given. There is an excellent team based in Kidderminster, I cannot thank them enough or recommend them highly enough.

I would like to say after many weeks of excellent care, your staff all have been a pleasure to greet each morning. Always cheerful, very capable, nothing too much trouble. I have to mention my pressure socks, removal every day and replacement, very difficult. They all did a great job, I couldn't do it!

I find the service vert good and the carers are very friendly. and professional.

We have been very pleased with the care and support that has been provided to Dad for the past 12 months or more. Many of the team struck up a good rapport with Dad and there was lots of banter enjoyed, with one particular carer being an absolute star. Not only that, the office staff were very good at responding to changes as circumstances dictated.

I'm also happy as on the occasion when I can't be here to provide provisions Home Instead has stepped in. My aunt is happiest with female carers and not always possible with the NHS, but Home Instead have been accommodating.

Home Instead (Kidderminster) helped care for my mother in law whilst I was away! From the home visit to the care to the aftercare call it was just brilliant! Very professional but most importantly was how brilliant my mother in law said everyone was! She felt at home with them and actually said when are you going away again so she can have them all back, thank you again.

One particular carer stands out. She is a regular visitor providing personal care to my partner. Always punctual, pleasant and patient with her client. Pays particular attention to any changes in skin condition which might require further investigation. Always reports these to me.

The carers who looked after Mum were brilliant, very caring and kind to Mum. She would look forward to their visits and having a lovely chat with them.

The carers from Home Instead were fantastic. They were very professional and extremely caring to my mother whilst being supportive to the wide family. The carers frequently went above and beyond in providing sympathetic care to my mother without complaint. A big thank you to everyone at Home Instead.