Home Instead (Kidderminster)

Gemini House, Stourport Road, Kidderminster DY11 7QL
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9.4 40 Reviews
Home Instead (Kidderminster) has been chosen to meet a vision for changing the face of ageing.

Complex needs can be sourced, together with lighter requirements like companionship and housekeeping, while the team are also skilled in the challenges of dementia care.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at home care that is flexible and carried out by friendly Care Professionals.

Why are Home Instead different:

*Minimum of a 1 hour visit
*No uniforms worn
*Introductions are carried out, before visits take place
*Care professionals get a copy of the clients care plan
*Quality Assurance Visits carried out regularly
*Great relationships are built
... Read more
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices on application

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Karen Robinson (Registered Manager)

Home Instead (Kidderminster) Reviews (40)

Total of 40, showing 1-20
9.4

Home Instead (Kidderminster) has a Review Score of 9.4 (9.406) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Kidderminster) has 40 reviews.

Overall Experience

  • 36
  • 4
  • 0
  • 0
  • 0

Date Published

40
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6
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34

Review from L G (Daughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much to all for assistance with Pa in morning get up routine Oct 2024 to Mar 2025; following dementia diagnosis help was required to keep him at home for as long as possible; professional staff, complete dignity with care during visits; staff bought a smile to father's face he enjoyed
the morning chat; if challenges for visits due to bad weather, staff illness or car issues communication was efficient so we knew what was happening; we were kept updated. Last minute ad-hoc visit requests were greatly appreciated, fulfilled demonstrating flexibility where possible. This is the second time of using these care services, we had excellent service for my late Ma from Sep 2022 to Feb 2023, hence used the services for a second time. As a family if we were not satisfied for our late mother we would not have gone back to use. Thank you so much to all the Team; people working in care industry are 100% un-sung heroes and hugely under rated by some in society for what they do.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for such a lovely review. It was an absolute privilege and a true pleasure to care for both of your parents. Providing high-quality care is something we hold very close to our hearts, and your kind words really reflect that. Thank you once again-take care and all the very best.

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Review from H S (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously been with two agencies, Home Instead came as a total relief!
Management was efficient, professional, responsive and helpful.
Carers were kind, thoughtful, professional and caring.
Thank you!

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review from John S (Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead came to me via a recommendation by a friend and neighbour.
The purpose of the service was to get me through the critical six weeks after discharge from hospital after a heart bypass operation. This included the task of assisting with the fitting of embolism stockings (a difficult and
tiresome task) and encouraging exercise which became more intense as time progresses.
The ladies who formed the team who took care of this challenge were all professional in their attitude towards the task. Just as importantly they were friendly and eager to help. I was willingly accompanied on daily walks that built my endurance. To a point where by the end of the period we were filling the contracted time each day with Heart Foundation exercises and walks of over two miles at a rate of over three miles per hour. This has allowed me to build on the stamina achieved by exceeding the distance and duration achieved.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review from Tim M (Son of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the team at Home Instead (Kidderminster) - professional, reliable, caring, and great to talk to with very sound advice - they were recommended to us and we now strongly recommend them to others!

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review from Pauline W (Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, pleasant experience, reassuring.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for taking the time to complete our review card, your views are very important to us. We are extremely pleased that you are happy with the service that we provide for you. Thank you once again.

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Review from Kate O (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started our Home Instead carer visits five weeks ago. Several things impressed the family: how well organised and professional this company is, including the effective way they communicate and manage what their carers do, in order to meet the individual needs of the client. In my mother's case, we
began with a mix of morning and occasional evening visits. Our primary aim was to ensure my mother could keep her dignity and personal hygiene, despite the ravages of Alzheimer's. A daily shower or full body wash was top of our list. It soon became obvious that an evening shower would not work for Mummy. No problem! Within a week the schedule had been adjusted, and has worked well ever since. As for the carers themselves, they are simply wonderful people doing a really important job. All have been quick to learn, willing to help, even to go above and beyond, smiley and unfailingly kind and positive. I'm grateful to the carer who was quick to spot an incipient UTI, twice.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for such a wonderful review of the care that we provide for your loved one, this means so much to us all, we always endeavour to do the very best we can for our clients and we have loved to read about your very positive experiences. Thank you once again.

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Review from R M (Daughter-in-law of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead to support my mother-in-law at home as we were anxious to keep her safe and well there, in accordance with her wish to remain independent. We were impressed that they could provide a wide range of support, from an assisted weekly trip to the shops right through to 24/7 care. Reluctant
though my mother-in-law was to accept any help at all, the Home Instead professionals visited every day and patiently and kindly convinced my mother-in-law to let them in just for a few minutes or just for a quick cup of tea. These visits, however quickly cut short by my mother-in-law, which meant we could feel assured she was as well as could be expected and remain living independently at home for many more months than would otherwise have been the case. The management team always responded positively to our requests for new forms of support for my mother-in-law and we will forever be grateful for their help.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your kind words.
I will pass these onto our team, who are so proud of the work they do and loved caring for your mother-in-law.

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Review from Jem D (Son of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my ageing parents reached the position where the needed some additional help, I visited four local care providers. We simply wanted the best, premium care service provision and from a care team that would go the extra mile.
Two months-in with Home Instead's daily care plan and our family simply
couldn't be happier! Awesome care, great attentive management and just a wonderful team effort!
So pleased we decided on Home Instead Kidderminster.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review! Your kind words will help others, when they are looking for support for their loved ones. I will also share your kinds words with the team.

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Review from Fay G (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was desperate for some instant, short-team care to support my father after recovering from surgery. From the completion of the initial enquiry form, it was evident that the whole practice at Home Instead Kidderminster was client centred. They understood their role in supporting my well-being as well
as that of my father. The care and communication have been exceptional. All of the carers have carried out tasks my father is currently unable to do but also supported him in completing tasks, so he can build up his independence once again. The carers have all had the time to talk to him and provide company whilst he is unable to socialise; that has provided some much-needed conversation, emotional support and distraction from a long day. I have been able to see how my father has progressed in his recovery, this would not have been possible without the care that has been given. There is an excellent team based in Kidderminster, I cannot thank them enough or recommend them highly enough.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review! Your kind words will help others, when they are looking for support for their loved ones. I will also share your kinds words with the team.

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Review from P R (Client) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say after many weeks of excellent care, your staff all have been a pleasure to greet each morning. Always cheerful, very capable, nothing too much trouble. I have to mention my pressure socks, removal every day and replacement, very difficult. They all did a great job, I couldn't do
it!

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review. I will pass this onto our team, who I know will be pleased.

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Review from J F (Daughter of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service vert good and the carers are very friendly. and professional.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review.
I will pass your kind words onto our team.

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Review from A T (Son of Client) published on 17 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care and support that has been provided to Dad for the past 12 months or more. Many of the team struck up a good rapport with Dad and there was lots of banter enjoyed, with one particular carer being an absolute star. Not only that, the office staff were very good
at responding to changes as circumstances dictated.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review. I will pass your regards on to our team. Your kind words are appreciated.

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Review from C P (Niece of Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was pleased that care returned to Home Instead, as she wasn't happy with the enablement staff.
I'm also happy as on the occasion when I can't be here to provide provisions Home Instead has stepped in. My aunt is happiest with female carers and not always possible with the NHS, but Home Instead
have been accommodating.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review, it it much appreciated.


I will share your kind words with our team.

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Review from L B (Daughter-in-law of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Kidderminster) helped care for my mother in law whilst I was away! From the home visit to the care to the aftercare call it was just brilliant! Very professional but most importantly was how brilliant my mother in law said everyone was! She felt at home with them and actually said when
are you going away again so she can have them all back, thank you again.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review. We will pass your kind words onto the team. Reviews such as yours help others, when they are choosing a provide for their loved ones.

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Review from Primrose C (Partner of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One particular carer stands out. She is a regular visitor providing personal care to my partner. Always punctual, pleasant and patient with her client. Pays particular attention to any changes in skin condition which might require further investigation. Always reports these to me.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your lovely review. I will pass your kind comments on to our team.

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Review from Val W (Daughter of Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who looked after Mum were brilliant, very caring and kind to Mum. She would look forward to their visits and having a lovely chat with them.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review. I'm so glad you got to see how brilliant our caregivers are. Your review will help others when choosing us to be a provider for their loved ones.

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Review from M R (Son of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Home Instead were fantastic. They were very professional and extremely caring to my mother whilst being supportive to the wide family. The carers frequently went above and beyond in providing sympathetic care to my mother without complaint. A big thank you to everyone at Home Instead.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review.
I'm so glad you found our service for not only Mum but other members of the family.
Your review will help others when choosing us to be a provider for their loved ones.

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Review from R H (Daughter of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the caregivers were excellent. They arrived on time and really cared about my mother. They cared for her as well as I would and it was the peace of mind I needed. All of the caregivers were honest and reliable. All round excellent service.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review.
I'm so glad you found the service excellent and it provided you with peace of mind.
Your review will help others when choosing us to be a provider for their loved ones.

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Review from H J (Client) assisted by family/friend published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers are very nice, respectful and they provide good companionship.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you so much for your review, I shall pass your kind words on to the team. Your review will help others when they are looking for care for their loved ones.

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Review from M W (Niece of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company to be very good. They turn up at the time allocated and look after my aunty very well.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review. We pride ourselves on punctuality, as we know how important this is to our clients.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Home Instead (Kidderminster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Home Instead (Kidderminster) is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Kidderminster) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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News (1)

News

Previous Events

There are no previous events for Home Instead (Kidderminster)

Awards / Recognitions (9)

Top 20 Large & Mid-size Home Care Groups 2025

Recipient: Home Instead

Date: Friday 30 May 2025 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Meet the Team (2)

Cathy

Cathy Bannister

Job Title: Admin

Joined: 2016

Cathy works as a part time administrator, she likes to be efficient and help to keep the office well organised. You will often speak to Cathy when making a call to the office.
... Read more
Katie May

Katie May Kimberlin

Job Title: Senior Care Professional

Joined: 2024

Katie May is a senior member of our team, she completes competences on our care professionals, completes care visits out in the field as well as working in the office 1 day a week to audit our clients activity logs.
... Read more

Frequently Asked Questions about Home Instead (Kidderminster)

What Type of Services does Home Instead (Kidderminster) offer?

Home Instead (Kidderminster) offers Home Care.

How many Carers does Home Instead (Kidderminster) employ?

Home Instead (Kidderminster) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Kidderminster) to verify any information. View our terms and conditions. Home Instead (Kidderminster) has an Enhanced Service - more info.