Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.9 156 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.

Services include help with all the activities of daily living; nutritious meal preparation; assistance with medication; personal care; respite care; companionship; home help & memory care - and are available from a few hours each week to live-in and 24/7.

With an emphasis on helping people to maintain their independence, each service is tailored to the needs of the individual, focusing on what matters to them and providing reassurance and respite to their friends and families.

Home Instead in Edinburgh takes great pride in consistently being rated highly across all aspects of its service, including for quality of care and value for money.

To ask any questions, for advice and to explore different options get in touch now.
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Care Provided by Home Instead (Edinburgh)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

We're consistently rated highly for giving great value for money and will confirm all our charges when we know about your needs.

These prices are only a guideline, please contact Home Instead (Edinburgh) to find out the exact price for your requirements.

Contact Home Instead (Edinburgh) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Home Instead (Edinburgh) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Allana Anderson (General Manager)

Home Instead (Edinburgh) Reviews (156)

9.9

Home Instead (Edinburgh) has a Review Score of 9.9 (9.869) out of 10, based on 60 reviews in the last 2 years.
Over all time Home Instead (Edinburgh) has 156 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Edinburgh)
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Total of 156, showing 1-20
Review from Alison E (Relative of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supporting our family member for 18 months . We are very appreciative of the excellent and totally reliable service and support they provide. The team of regular carers enable continuity and reassurance. I know Martyn looks forward to the daily visits. Without this input he would
not manage daily living. i am also impressed by the professional standards of practice at the office and admin level and willingness to discuss ways to work and support .
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your AMAZING 5 STAR review it means so much to us to receive your feedback!
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Review from Caroline C (Sister of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care my brother is receiving from his carer from Home Instead. She knows instinctively what needs to be done.
As I live well over 100 miles away it is really good to know he is being looked after by someone who cares so much. He looks forward to her visits and enjoys the
time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.
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Review from S E (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your wonderful feedback and ratings, we know how important continuity is and will keep striving to get that right for you.
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Review from Fiona M (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes
due to annual or sick leave, etc.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your wonderful review. Continuity and communication are so important so delighted to hear they're both working well.
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Review from J C (Son of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and
we have no regrets.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for much for your wonderful 5 Star review, so pleased it's all working so well for you and your mother.
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Review from A S (Son of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)I'm pleased to hear you are happy with the level of our service and that we've been responsive to any concerns as we invest heavily in our office teams to make sure that's the case.
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Review from Kirsty D (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dementia-stricken Dad has been a client of Home Instead for about 15 months now. We could not be happier with the service both my Dad and our family get from the team.
Nothing is too much trouble. Dad's steady decline has been managed by his two care professionals with sensitivity and understanding.
The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him.
The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be.
We really are so happy we chose Home Instead for Dad's care
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Delighted to hear you are so happy you chose Home Instead for Dad's care.
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Review from Charlottte M (Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)"lovely caring people" .. "will do anything" we're so pleased the service is working so well for you!
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Review from Alexander E (Husband of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your wonderful feedback, it's great to hear you find us all very efficient and approachable.
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Review from A M (Wife of Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from Home Instead with attentive care and support.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)I'm delighted to be able to share this 5 Star review with our team, thank you!
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Review from B B (Daughter of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is difficult to put into words the difference that Home Instead have made to our lives. Mum's carer is quiet, calm, kind, patient and reliable.. She drinks her tea the way Mum drinks tea which helped form a bond at her first visit. She has gently supported Mum in her mealtime routine and sits and
eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum.
I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thank you for your amazing review, we're just delighted to read how big a difference the service is making to you and your Mum.
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Review from Heather B (Wife of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your amazing 5 Star Review and for letting us know how important the regular respite we provide is to you.
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Review from M C (Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, stimulating care from kind people. No complaints.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your review .. "excellent.. stimulating.. kind people" reading this is a great start to our day!
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Review from Julie A (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support
gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your 5 Star Live-in review. Delighted to hear it's working so well, as you say it can take a wee while to get used to but knowing someone is on hand to help must be so reassuring for you.
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Review from A R (Son of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual
and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your lovely comments and review, flexibility and responsiveness are important aspect of the service we offer.
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Review from S G (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up
by office staff is also very efficient and helpful.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for all your wonderful feedback. We're delighted you're finding the service from our caregivers and office team is working so well.
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Review from Stuart M (Power of Attorney of Client) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your 5 Star Review in all categories!
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Review from Linda H (Daughter of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs
She enjoys seeing the carers very much and has adjusted to them very well
While the
care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives
Thank you for helping us both to all her carers we appreciate everything you do
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your feedback. As you've said, our service is so often about helping family practically and by giving reassurance; as well as supporting the person we visit.
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Review from Ruby E (Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how
best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Amazing! We're delighted to hear you're enjoying and benefitting from our help and regaining your independence.
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Review from S W (Solicitor of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist.
They keep very good care of our elderly clients and the administrative team are also easy to liaise with.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your kind comments and excellent ratings.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Home Instead (Edinburgh) is calculated as follows: ( (313 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 60 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Dec 2024
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Excellent (6)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Excellent (6)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (20)

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Allana

Allana

Job Title: General Manager Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.

Frequently Asked Questions about Home Instead (Edinburgh)

What Type of Services does Home Instead (Edinburgh) offer?

Home Instead (Edinburgh) offers Home Care.

How many Carers does Home Instead (Edinburgh) employ?

Home Instead (Edinburgh) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has an Enhanced Service - more info.