Home Instead (Edinburgh)

The support provided by mum's companion was exceptional. She personalised the care, was creative and made their time together fun. The app was extremely helpful and insightful. We would have liked more transparency around the setup fee at the beginning.

We have been pleased with the care mum has been given. the care professionals have been patient and kind, and the Home Instead team have been brilliant at making sure there is always someone in place if the regular carer can't be here. I like the regular reviews and the daily online updates. All round, very pleased.

I am absolutely delighted with the care provided to my family member by Home Instead. His carer is friendly and thoughtful and has made the adjustment to receiving personal care easy by his respectful attitude and consideration. Communication is very good and I feel happy to know that M. is safe and happy. Thank you.

Lovely carers who my mum really appreciates.

Home Instead provide an excellent caring service. Our mother has been using the service for 18 months, she has early dementia and her carer is extremely considerate of her needs and helped her maintain her independence for as long as possible.

The service is really good at matching the carer with the client and is very client focused. The communication with the family is excellent and mum is very fond of her carer. I have recommended home instead to friends.

She gets on well with my cousin and really meets his needs and wishes. Lucky to have her!

Thank you!

We have had a truly positive experience working with this care agency to support my father. From the beginning, the team has shown professionalism, compassion, and genuine care. The carers treat him with dignity, patience, and kindness, and it is clear that they approach their work with both skill and heart.

Communication with the office team has been excellent. They are responsive, organised, and always willing to listen and adapt when needed. Any questions or adjustments have been handled promptly and thoughtfully, which provides great reassurance to our family.

Caring for someone with ongoing and changing needs can be challenging, and having a dependable, empathetic team in place has made a significant difference to us. Knowing that my father is supported by people who are respectful and attentive gives us real peace of mind. We are very grateful for the support they provide and would confidently recommend their services.

We have found Will to be a very valuable companion to my mother who welcomes, nay relies, on his weekly visits. Excellent service.

The level of care that Mum is receiving is excellent. All of the Home Instead carers take time to talk, empathise and maintain a kind and caring relationship. This goes above simply providing a level of 'domestic' cover but reaches out on a personal level.

Visits by the carers are looked forward to and not simply endured.

The professionalism that the administrators provide is fantastic. As the care situation evolves they are always responsive and keen to accommodate and adapt to ensure continuity, which at this stage is key to a calm and caring environment.

Home Instead have allowed my Mum to keep living in the familiar surroundings of her home with comfort, compassion and above all else, dignity.

Home Instead were brilliant at finding and putting in place carers for my elderly father. The carers were superb, and very respectful. I always felt there was a great support team working in the office. Any questions were answered immediately and there was always a voice at the end of the phone.

Everyone I have spoken to on the phone or through email has been so kind and understanding. I would not hesitate to recommend Home Instead for someone needing home care for their family and can't thank them enough.

We have been working with Home Instead for 3 years. I cannot say enough good things about them. All the carers have been wonderful, and are consistently kind, caring and receptive to my mum's needs. As I do not live close by, I really value knowing that my mum is in safe and reliable hands. The daily log that I can see online is incredibly helpful, and the office has always been extremely responsive when I have needed to make changes.

We have had a very positive experience with Home Instead for the six months that we have been using their services. The office staff are helpful, understanding and communicative. They respond immediately to changes in care needs and are a pleasure to deal with. We have also been very lucky with the care professionals who have been allocated to assist my parents. They bring different skill sets which compliment each other and have demonstrated genuine care and compassion. Most importantly, they have made my parents totally at ease with their daily presence, for which I am very thankful.

The carers are excellent, kind and caring and very attentive to my husbands needs assisting him with all the necessary assistance.

We appreciate this very helpful, kind, efficient and thoughtful service which we have been very happy to receive for nearly a year now. It has made all the difference to daily life and we are most grateful. Thank you so much

Home Instead have been supporting our family member for 18 months . We are very appreciative of the excellent and totally reliable service and support they provide. The team of regular carers enable continuity and reassurance. I know Martyn looks forward to the daily visits. Without this input he would not manage daily living. i am also impressed by the professional standards of practice at the office and admin level and willingness to discuss ways to work and support .

As I live well over 100 miles away it is really good to know he is being looked after by someone who cares so much. He looks forward to her visits and enjoys the time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.

Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible

Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes due to annual or sick leave, etc.