Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
Review Us
Top 20 award
9.9 149 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

Show Home Instead (Edinburgh) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

We're consistently rated highly for giving great value for money and will confirm all our charges when we know about your needs.

These prices are only a guideline, please contact Home Instead (Edinburgh) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Allana Anderson (General Manager)

Home Instead (Edinburgh) Reviews (149)

Total of 149, showing 1-20
9.9

Home Instead (Edinburgh) has a Review Score of 9.9 (9.870) out of 10, based on 57 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 149 reviews.

Overall Experience

  • 130
  • 17
  • 2
  • 0
  • 0

Date Published

149
35
39
57
92

Review from M C (Client) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, stimulating care from kind people. No complaints.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your review .. "excellent.. stimulating.. kind people" reading this is a great start to our day!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie A (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support
gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your 5 Star Live-in review. Delighted to hear it's working so well, as you say it can take a wee while to get used to but knowing someone is on hand to help must be so reassuring for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Son of Client) published on 1 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual
and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your lovely comments and review, flexibility and responsiveness are important aspect of the service we offer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S G (Daughter of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up
by office staff is also very efficient and helpful.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for all your wonderful feedback. We're delighted you're finding the service from our caregivers and office team is working so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stuart M (Power of Attorney of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your 5 Star Review in all categories!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda H (Daughter of Client) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs
She enjoys seeing the carers very much and has adjusted to them very well
While the
care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives
Thank you for helping us both to all her carers we appreciate everything you do

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback. As you've said, our service is so often about helping family practically and by giving reassurance; as well as supporting the person we visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruby E (Client) published on 4 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how
best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Amazing! We're delighted to hear you're enjoying and benefitting from our help and regaining your independence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Solicitor of Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist.
They keep very good care of our elderly clients and the administrative team are also easy to liaise with.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your kind comments and excellent ratings.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Daughter of Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much
of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you for your 5 Star review. We're so happy all this is enabling your parents to continue living in their own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith C (Son of Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in all departments. Without exception, all the staff are professional and extremely "caring", from back room to front line employees. I would have no hesitation in recommending Home Instead to all family and friends, and have done so.


If you are in a position where additional support

is required within your family, any doubts you might have about arranging quality care will be quickly quashed by those at Home Instead.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

"First class in all departments" .. "no hesitation in recommending" - just amazing, thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather C (Daughter of Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has early dementia and we have been clients of Home Instead for 9 months now. The service is excellent.
The communication between the team and the family is very good and we have total confidence that they really care about mum as an individual and encourage her independence.
The carer,
client match is perfect, some tasks my mum now finds difficult are completed quietly without making mum feel she is losing her ability to look after herself. Mum enjoys the company and the companionship gives mum experiences that she enjoys and expands her interests outside our family.
We are really happy and trust the team at Home Instead and particularly mum's individual carer.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

5 Stars, wow - thank you. It means a lot to us to read how happy you are and the trust you have in our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Power of Attorney of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole my experience is a positive one. The client enjoys the companionship visits and she has a developed a good bond with the caregiver.


The caregiver goes above and beyond to meet the client's needs by getting her shopping and encouraging her to go out for lunch. The client looks forward

to the caregiver's visits.


The caregiver is sensitive to the clients needs and provides support to ensure her needs are met.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your review. We're so pleased the visits are enjoyable, our caregiver is clearly doing a great job!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Husband of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead now for five years for my wife who has Dementia. All of the carers have shown great empathy with me wife . Our two principal carers are now well known to me and my family and we are all appreciative of what they do. This includes taking her to hair appointments, taking
her out for coffee and recently on a trip to the Botanics. They help with the laundry and cleaning the house. They are also very amenable to changes in their visits to meet our requirements...and some of these are really quite long. Nothing is too much trouble for them . I have also always found the office staff whom I have never met very helpful too.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

It's great to read how all the different things we do are making a difference and that "nothing is too much trouble". Thanks for your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive concerns assistance with domestic duties including all laundry, ironing, bed linen changing and related activities for myself and any family or other guests who visit for short periods. The staff providing these services have been of high quality, very pleasant to deal with and
most helpful in advising on other domestic activities. As a recently widowed 87- year man this support has been invaluable.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your 5 Star review, we're pleased to read we're helping you to adjust after being widowed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion H (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a lovely Carer/Companion visit twice a week since the beginning of the year, as she had a fall & needed help in the weeks afterwards. Mum was initially hesitant for visits as she is fiercely independent, but at 99 years young, she realised it was the best solution to allowing her to stay
at home. Mum has bonded with her well and they have good chats & she helps Mum with the tasks that are now tricky, plus the fun stuff like making marmalade and hanging out the sheets! (Pretty much anything Mum needs done) My brother & I can rest easier knowing that someone kind and caring is visiting twice a week - particularly as we both live far away from Mum. I cannot thank the Carer and the lovely staff at Home Instead for their top notch service and personal care and attention. We would be a bit lost without you all & thanks to you - Mum can enjoy still being in her beloved home as she wants. (Also knowing that visits can be increase is a comfort) Many, many thanks!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your lovely and detailed review, recognising our "top notch service". At "99 years young" it's our privilege to help Mum stay in here beloved home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsay R (Nephew of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we get is excellent and provides much needed security for my aunt and her family, particularly as we don't live in the immediate area.


Her regular carer is particularly supportive and Dorothy has formed a strong bond with her.


Communication is good with any changes to care services

notified in advance.


We are very happy with the service provided.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Delighted to read you see the service as "excellent" with good communication, thanks!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K D (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead been providing Carers for my Dad for 8 months now. Dad has Dementia and unfortunately still does not know the regular Carers who have all been very professional and kind.


It is a difficult stage having to take on the responsibility for a parent but Home Instead staff have been very

supportive and have given
helpful ideas. Always get updates and information if any changes to the regular pattern which I appreciate.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

I'm glad you're so pleased with our care, the support and helpful ideas we offer you and with our communication. We invest more than most into our office teams to allow them to provide these important extras which has to be reflected in our rates. I'm not sure if this is what lies behind your lower rating for value for money. I'll ask the team to contact you to discuss how we can offer you better value.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N M (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round service. Extremely kind and thoughtful carer who is always ready to go the extra mile. As well as supporting with essential domestic tasks and assisting with personal care, her friendly manner makes each visit something to look forward to. She has been a huge support to the whole
family.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

"Excellent all round service" ... "always ready to go the extra mile" ... " a huge support to the whole family". Wow! You're making us blush.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G M (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently organised Home Instead for some support for my mum. I previously had them to help with my aunt and thought they were great.
Lovely carers who can help with so many things.
Mum is recently diagnosed with dementia and needs support and help at home and her helper has been great at
gaining mums confidence and encouraging her to keep on top of things.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

First your Aunt and now your Mum. Thanks for the trust you have shown in Home Instead, your lovely comments and 5 Star review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard W (Son of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Home Instead for a number of years now. They were initially employed by her husband around five years ago so that she could have a companion to go out shopping etc. Unfortunately, her husband passed away about a year later and her health deteriorated significantly. She has had
many hospital stays over the last four years and throughout this period the assistance provided by her carer/companion has been first class. Her companion takes her out, provides great help throughout her flat and keeps her mentally stimulated. It's a great relief to know that she is in such good hands, of someone that genuinely cares. My only gripe (and I appreciate that Home Instead is a business) is that you have to give two weeks;' notice when you don't think you will need the services of a carer/companion. For example, when my Mother was taken into hospital suddenly and therefore didn't require her companion for a while but is still charged for the next 2 weeks.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback and explaining how well the service is working for your parents. I do understand your point about our cancellation policy. The reason we do this is that our care professionals commit to visiting particular clients and their rotas which means we're not able to find them alternative work at short notice. Since introducing this policy it has helped our staff retention rates and consistency of staff for our clients which we know is highly valued. Often when visits are cancelled we can offer hospital visits or some other service so you get value for money.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Home Instead (Edinburgh) is calculated as follows: ( (295 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 338 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 57 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (20)

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.

Frequently Asked Questions about Home Instead (Edinburgh)

What Type of Services does Home Instead (Edinburgh) offer?

Home Instead (Edinburgh) offers Home Care.

How many Carers does Home Instead (Edinburgh) employ?

Home Instead (Edinburgh) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has an Enhanced Service - more info.