Home Instead Senior Care (Edinburgh)

Unit 4, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB

Home Instead Senior Care (Edinburgh)
Home Instead Senior Care (Edinburgh)
Home Instead Senior Care (Edinburgh)

Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

Group : Home Instead Senior Care

Person in charge: Jacqui Donachie (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Inspectorate* Report on Home Instead Senior Care (Edinburgh): click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Reviews

9.8 Home Instead Senior Care (Edinburgh) has a Review Score of 9.8 (9.779)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Edinburgh) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.779 for Home Instead Senior Care (Edinburgh) is calculated as follows: ( (166 Excellents x 5) + (47 Goods x 4) ) ÷ 213 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Edinburgh) is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Edinburgh)?

  • Extremely LIKELY
    36
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Edinburgh)

  • Daughter of Client/Service User
    19
  • Client / Service User
    8
  • Son of Client/Service User
    3
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • more

Very impressed by the management of this service.
The care manager is a highly skilled and consummate professional whom both my dad and I have learned such a lot from about safe handling and movement in caring for my mum. We have very much appreciated, and successfully put into practice, the excellent advice.

The leadership of Home Instead is outstanding. They have shown themselves to take the view that they are an improving service, striving to deliver the best possible care. Any issues are dealt with openly and honestly, which is a very good indicator of strong confident leadership. This both inspires and gives confidence to service users and their families and gives Home Instead great credibility with all stakeholders.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Initial impressions of Home Instead were good and experience of services provided have more than borne out these impressions. We have been very impressed by their professionalism and the staff provided. We have had 3 members of staff acting as companions/carers for my wife. Their individual personalities are quite different but all have become excellent companions to my wife.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead were really responsive and helpful when we approached them to provide care support for my mother who had Alzheimers. When I contacted Home Instead they responded quickly and within a matter of days, they had visited Mum, undertaken an assessment and arranged for carers to support her. The carers were friendly and caring and the staff at Home Instead were helpful and responsive to family requests. There were a number of occasions where we had to make changes to arrangements and nothing was too much bother. We were grateful for the company they provided for mum.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The company devotes valuable time and resources to matching the carers to the client. They also support the carer team well. Both the carers and the management team have always been open to constructive comments. As such, we have benefited from a stable, efficient and effective carer team.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Excellent service - we currently have two people who provide support to my father and within the home setting on a weekly basis - both are well matched to our needs and we have nothing but praise for their assistance. The support has been well tailored to meet my father's needs as well as the preferences of my mother who is his main carer - we couldn't manage without their support.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I thought it very helpful.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I found the service provided by Home Instead Senior Care (Edinburgh) to be efficient and friendly throughout my time with them. The management staff were extremely hands on and every request or enquiry was handled quickly and sympathetically. The same went for the carers themselves who were kind and knowledgeable. I had the feeling there was not enough back up for when care staff were absent through illness or emergency but this was handled well and I was never without a carer nor was anyone late for a shift. I would not hesitate to recommend Home Instead Senior Care (Edinburgh) to anyone.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Unfortunately, my mum who was a client died in January but had used Home Instead to take her shopping, appointments and company.
Now it's just my husband who uses the service once a week for three hours.
He is collected from the house, taken for a drive, lunch and home.
We are very satisfied with the service.
It's reliable, totally professional and caring.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The agency has provided me with a carer who not only gives me all the companionship I need, but I feel of her as a very good friend.
She and I see eye to eye on many subjects and I have the opportunity to get out of the house in my wheelchair which I couldn't do otherwise.
She knows I love wild birds and keeps my bird feeders well topped up and looks after the pots of flowers on my patio.
Without her care and friendship, I'd be very much the loser.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My husband looks forward to and very much enjoys his weekly outings, with his young carer, who selects venues/walks depending on weather etc.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have been using the services of Home Instead Senior Care (Edinburgh) since October 2016. They currently provide a Befriender (Companionship/Home help) twice a week for my husband who is 96. He has mild dementia and very poor mobility since a fall last year and I can’t leave him at home alone for very long. The Befriender is excellent, caring and helpful and his visits allow me to take some time out for myself, safe in the knowledge that my husband is well looked after. The Management is professional, but also friendly and approachable. I am very pleased to have discovered Home Instead Senior Care (Edinburgh) and have already recommended them to friends and acquaintances

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It would be very helpful and supportive for my brother if the carer was able to drive. It would let him get out of his home able to visit family. Unsure if email links work with the management.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Home Instead Senior Care (Edinburgh) provide an excellent service for my Dad. The carers are well matched to his needs, he enjoys his time with them and I know he is in safe hands.

The company are very flexible and do everything they can to accommodate changing needs.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am extremely happy with the service and care provided by Home Instead Senior Care Edinburgh. My mum is fiercely independent and it has been difficult to get her to acknowledge that she now needs support and help. Home Instead have worked with my brother and myself to support my mum and have done so in a respectful and helpful manner by providing a dependable and trustworthy service.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have found the service reliable, helpful, friendly and caring for the client. Nothing is too much trouble. Able to liaise with them over all aspects of my mother's care and get feedback if there are problems which get resolved to the satisfaction of all. As she lives at home and has dementia but still able to care for herself in a limited manner, they ensure that everything in the house carries on as if she was doing herself. They also provide company which is a necessity also. They have also helped with the monetary side of the care, ie Social Services; whom they liaised with also. Prompting to take medicine and collection from chemist another necessity. As I do not live nearby, it makes my life a lot easier knowing that her care is managed and carried out in a caring friendly manner.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

I cannot think how any aspect of their service could be improved.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead senior care was involved with the care of my late mother in the last year and a half of her life. She suffered from dementia and had become socially isolated. I was struggling to engage her in conversation or to interest her in anything. For some time already, she had regular carers who helped her daily with personal care and meals. I wanted a carer to come in twice a week with the aim of building up a relationship with her So they would chat, have a cuppa, go for a supported walk round the block looking in neighbours' gardens as they went - doing anything with which the carer could manage to engage Mum's interest. She also did a couple of tasks - emptying washing machine, or buying milk if needed.
The initial carer was good, quite young but then had to leave for full-time work. The next one was terminated as she did not meet the requirements. The third one was a perfect match for Mum and stayed until the end. Mum enjoyed her visits greatly.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been with Home Instead Edinburgh for nearly two months now and have been pleased with the agency. They have provided me with a dedicated carer who is efficient and professional. I have the debilitating illness Inclusion Body Myositis a kind of muscular dystrophy where the leg and arms muscles gradually weaken. Having this condition has meant I need a carer and I have been very pleased with the carer's ability to help appropriately. On the couple of occasions so far where my main carer has not been available a substitute care has been found. Although I have not needed respite care as yet Home Instead will do this on the occasion where my wife has to go somewhere and not been at home to do the caring. I would recommend Home Instead they have a good logging in and out system and the carer has to write in the care book what care was provided on each occasion which I sign. Some home help in the form of dealing with the dishwasher, putting a washing on and ironing are also provided.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The companion carer that my mother in law has visiting once a week has been great and they get on very well. The organisation behind the carer is helpful, flexible and efficient. Our care package is reviewed regularly and Home Instead are easy to contact and respond quickly.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My Mum has been using Home Instead Senior Care for approx 3 years now. She has a befriender that comes in, and depending on how she feels, they will go out or stay in. In the beginning Home Instead worked well with my Mum to find someone they thought would get on well with her. It has been the same person for this whole time and they are great friends now. I always have regular updates from Home Instead, and they always make sure we are happy with the work they do. The office staff are always so friendly and it's wonderful at Christmas and Birthday time to get a card from them! I have never had a problem and would highly recommend them to anyone.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found the service extremely valuable. The carer who looks after my mother and takes her out on outings is extremely competent and caring. I would not hesitate in recommending.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff attending to me over the years have been excellent, pleasant and very helpful. They have also been consistent which helps in identifying potential problems.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I cannot recommend Home Instead highly enough. They have cared for my aunt for 18 months. As her dementia increased they increased her care. They became more than care givers, they became friends and she relied heavily on their care and attention which was given unstintingly. They stayed well past their shift if needed - for example waiting for an ambulance. As I don't live close by they provided a service which I couldn't have done without. They are truly Angels and nothing was too much trouble. If ever anyone needs a care service in Edinburgh Home Instead is the one to choose. Care and caring.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been using Home Instead for the past year and have one of their employees visiting my Mum, who suffers from Alzheimers twice weekly. This time off is invaluable for me as I have to juggle being a daily carer, working and managing my own family. The employee is very kind and thoughtful towards my Mum and has a great deal of patience, which is required for 'befriending' Alzheimer sufferers.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very satisfied with service. Allocated carers have been so kind and so good with my wife.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having used Home Instead for more than two years I have already recommended them to a number of friends. Their team has always been active support and have provided consistent personal support which makes all the difference. We have three carers covering seven day a week support and two have been with us from day one. They have been tremendous as reliable, professional and dedicated friends and it is no exaggeration to say we rely on them and they have never let us down. Total peace of mind.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service was really straightforward to set up and it's been very easy to make adjustments to the care package as mums circumstances have changed.
Mum very much enjoys the company of the care giver and looks forward to her visits.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

My mother uses Home Instead to provide her with household help and some meals. The staff are always on time, courteous, trustworthy and very person centred. They always ask her what she wants them to do and do any tasks well. Most importantly, they respect her and her life experience, listen to her views and act on what she wants. She feels they had the right approach and had good training.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead have been looking after my uncle for over fifteen months and on every occasion have responded to his changing needs. There are a number of carers responsible for my uncle and they work well together, recording his daily needs and difficulties. They all are sympathetic to him which is not always easy as life is difficult for him.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Without exception all the carers from Home instead are fantastic. They really care for my mum, show compassion, use their initiative, have a good sense of humour and have made a real effort to get to know mum and work out what she needs, without being in any way bossy or overbearing. I feel very confident that she is in good hands.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Don't Know

Home Instead have provided wonderful support to my mother over a number of years, firstly taking care of her in her own house, and now popping in to visit her in a nursing home.
The level of care, and coordination with other services has been outstanding, and their knowledge of what was needed as Mum's situation deteriorated has been such a great help and comfort. I really do not know how I would have managed without their advice and expertise.
They made it possible for her to stay in her own house for as long as possible, as long as that was where she wanted to be. Both my mother and I think of the Home Instead people as good friends, and really enjoy their visits.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad gets care from Homeinstead twice a week. The carer takes my day to his bowling club for an afternoon and also takes him on outings to local garden centres/ cafes, all things my dad enjoyed doing when he was more able. It has given us, as my dads main carers, peace of mind that my dad is being stimulated and taken out on trips, things we cannot do as often as we would like due to working, but we know he is well looked after and happy. The carer is genuinely interested in my dad and they chat away all the time. We are delighted with the service provided.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Mum is 86 and lives alone with dementia since Dad died. She has two companionship visits per week, one with a young man and the other a young woman. Mum loves them both and really enjoys the conversation and interest they show in her. I have not met either carer, so I can't answer all questions from personal experience, but mum is very happy. Mum has local council carers for her essential care but their time is very limited and we use Home Instead to provide much-needed company. They are very helpful, flexible and quick to respond to requests for help, even at short notice.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Standard of care provided is excellent - tailored to individual rather than a one size fits all approach which clearly sets Home Instead above the rest - attention to detail and staff provision is excellent in my eperience

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead provide the respite for Mum's full time live in carers three days a week. Mum was moving up to Edinburgh from Shrewsbury to be close to her Grandchildren, and whilst we would like to have provided respite we have a young family and both work, so would struggle with this extra responsibility.

We were particularly nervous about her transitioning after the move, but Home Instead put our minds at ease at each stage of the process, they did a fact find as to Mum's needs and were able to put in place an ideal carer that has similar interests to her. This means that she maintains her independence whilst we are not around and do not have to worry about her - she is doing extremely well and is now really happy.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My experience of this agency is that they provide caring staff to provide excellent care in a profession manner at all times. Punctual and polite. Excellent management who are very approachable.

How likely would you be to recommend Home Instead Senior Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Description:

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Jacqui

Jacqui Donachie

Job Title: Care Manager

Joined: 2011

Description:

We are delighted to announce Jacqui's appointment as our Care Manager. Jacqui joins the Edinburgh Home Instead team having worked in the Health and Social Care sector for many years.

In addition to working in various care settings within the Royal Edinburgh Hospital, for the past 7 years Jacqui co-ordinated and managed services in the community for a local private homecare provider.

"One of the reasons I decided to join Home Instead was the fact that quality as opposed to quantity is the order of the day, and every day thereafter. So many of us at one time or another have witnessed care in the community at its most basic. I just could not pass up the chance to work for a company that at every turn will strive to provide the highest of care standards to our elderly community, and apply those same standards to the caregivers who provide such a vital service."