Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.9 151 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.

Services include help with all the activities of daily living; nutritious meal preparation; assistance with medication; personal care; respite care; companionship; home help & memory care - and are available from a few hours each week to live-in and 24/7.

With an emphasis on helping people to maintain their independence, each service is tailored to the needs of the individual, focusing on what matters to them and providing reassurance and respite to their friends and families.

Home Instead in Edinburgh takes great pride in consistently being rated highly across all aspects of its service, including for quality of care and value for money.

To ask any questions, for advice and to explore different options get in touch now.
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Care Provided by Home Instead (Edinburgh)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

We're consistently rated highly for giving great value for money and will confirm all our charges when we know about your needs.

These prices are only a guideline, please contact Home Instead (Edinburgh) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Allana Anderson (General Manager)

Home Instead (Edinburgh) Reviews (151)

9.9

Home Instead (Edinburgh) has a Review Score of 9.9 (9.884) out of 10, based on 55 reviews in the last 2 years.
Over all time Home Instead (Edinburgh) has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Edinburgh)
  • 55
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Total of 151, showing 81-100
Review from Lisa M (Niece of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides four hours a week, companionship care for my uncle and the service has been fantastic.
The carers are considerate of his needs, building a trustworthy relationship. Assisting with all tasks, food shopping, cleaning and taking him to places he would like to go.
I would recommend
the service.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your wonderful feedback, we're delighted the service is working so well for your uncle.

  • Staff
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Review from R C (Niece of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for my aunt for over 2 years and have been very happy with the care she has received. This has increased over time and all of the care givers that go in have been fantastic. Her family live a long distance from her and it has been invaluable to know that she is well-supported.
The team has been very good at keeping in contact with us and also in responding to requests that we have made. Thank you so much.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Distance tends to add complexities to caring for a loved one, so we're pleased the service is working well and giving you reassurance.

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Review from A R (Son of Client) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm sure you will be happy to hear that we have nothing but positive feedback for you.
Carer is absolutely fantastic and my Dad always looks forward to her visits. The positive effect her visits have on my Dad's mental well-being is immeasurable. She always goes above and beyond, and nothing is too
much trouble for her. We (and you as a company) are so lucky to have her!
Also, every time we have the need to make contact with Home Instead as a company, the prompt service and responses are always first class.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful feedback - yes, we're so lucky to have her and all the other fabulous caregivers on our team.

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Review from W U (Client) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Highly satisfactory, particularly during Covid problems.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback, I'm glad you're finding the service "highly satisfactory". I noticed you scored us lower for 'management' so I'll ask one of the team to get in touch to see what we can do to improve this for you.

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Review from Isabel R (Daughter of Client) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caregiving service has been truly amazing. The Caregivers provide Mum with companionship, they help with her evening meals and medication, they walk her dog and help to keep the house clean and tidy. There have been times they have gone above and beyond - driving Mum and her cat to the vet, keeping
Mum safe and finding a solution when Mum locked herself out her house, and embroidering the most beautiful flower patch to cover the hole of Mum's favourite cardigan! Most importantly though, the caregivers are highly professional, kind, friendly and sensitive to the care needs of my Mum. Their visits have undoubtedly helped Mum to 'blossom' and have given her more confidence to live independently at home.
My sisters and I are so grateful to the Home Instead Team - their service has been hugely reassuring for us, offering us peace of mind that our Mum is being so well cared for and supported by such a professional and dedicated team.
A huge thank you.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your 5 star review, it means a lot to us to know you're so happy with everything.

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Review from P M (Daughter of Client) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my Mum is now in a home, I continue to use the carer from Home Instead. I could never have known how useful this could be. Mum loves her visits. The link with life before the home is essential for Mums mental health and being miles away I have someone who can alert me to issues who keeps me
up to date with Mums care and health.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Like a number of our other clients, I'm pleased we're still able to support both Mum and you even though she's now in a care home.

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Review from L B (Relative of Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support my family member receives is a very high standard. She is supported by one main caregiver, this consistency helps to build good relationships. The caregiver also has the opportunity to know my family members routines well and goes above and beyond so she can remain home, as is her wish.
The support is flexible and adapts to her needs, from arranging repairs to going on outings.
I highly recommend Home Instead.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback, you're so right that consistency helps to build great relationships!

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Review from Jim R (Son of Client) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother continues to receive an amazing level of help and companionship from her carers.
It gives peace of mind knowing how good they are and that the company is really well organised and has coped admirably with the difficulties of Covid.
Thanks to the care team, not forgetting all those in the
office as well.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your lovely comments - and for recognising the role our office teams play.

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Review from Neil S (Son of Client) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class caregivers. Excellent communication.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your wonderful feedback which we really appreciate!

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Review from H G (Daughter of Client) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support from Home Instead is invaluable for my mum. She looks forward to their visits and would not be without them. The two people who support Mum have built a very good relationship with her and she trusts them implicitly. She values their company as well as all the practical help they give her.
She was initially unsure about taking on help but now she wouldn't change it. A big thank you to Home Instead from all of us.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted your mum's initial hesitancy about our support has changed to "wouldn't change it" thanks for letting us know!

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Review from Donald R (Client) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer attends two mornings per week. She drives me to the bank when it's raining. She does shopping for me. She also does ironing for me. Each day she comes she makes up my bed. All she does is a great help to me - I live on my own and am aged 94. She is a pleasant person. Life for me without her
help would be difficult.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback, we're pleased your caregiver is working out well for you.

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Review from Catherine P (Client) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find our helper always cheerful and very willing. The help with transport has been very much appreciated. I am learning to use the help she offers more. We have had no problems at all.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your feedback, I'm pleased to hear your CAREGiver is always cheerful - clearly enjoying helping you!

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Review from J A (Daughter of Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using the service for three years now and have never had any cause for complaints or grumbles. Any change in plans or circumstances have always been dealt with in a very professional manner and always with Mum's best interests taken into account. I feel very comfortable dealing with staff
and have found all the caregivers who have worked with my mum to be very special people. It has made life easier for Mum and me.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your kind words, they are greatly appreciated - as you say we are fortunate to have many special people working with us.

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Review from C W (Daughter of Client) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was delighted to have a daily 2 hours of help from Home Instead when her mobility began to fail. Her most frequent helper (PM) in particular was excellent. Food prep, light housework, shopping and, latterly, personal care was undertaken with grace and support from the office staff was good. Home
Instead enabled Mum to stay at home for an additional period of time and their help was greatly appreciated by our mother and the rest of the family.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your lovely feedback, we're delighted to have been able to help mum to stay at home longer.

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Review from A S (Wife of Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary service. My husband has Alzheimer's and has a companion twice a week. Very kind, professional and lots of fun is had. Makes a huge difference to us both. Especially because of covid restrictions.
Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks! Delighted to hear everything is working so well for you both.

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Review from A M (Daughter of Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our care provider - who we prefer to call a "companion" to my father has been excellent. We were looking for a carer/companion while the live-in carer had her break. This has worked out very well because if the companion is not taking my father out or he has gone for a nap, then she is happy to help
with ironing/paperwork etc.
Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

We're so pleased the service is working well for you, thanks for your feedback

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Review from M S (Wife of Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More than happy with our present carer. Lots of common interests shared, therefore pleasant sessions. Very aware of needs and most professional. Home Instead staff are very helpful and understanding. Super service.
Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks for your feedback, we're pleased to hear the service is working so well for you.

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Review from J D (Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every Wednesday and Friday I look forward to seeing my carer. She is such pleasant company and I enjoy talking about our families. She is extremely helpful with a wide range of tasks; going through my exercises, chopping veg, supporting online tasks, sorting out potted plants, making phone calls, ensuring
I have delivery dates from the supermarket. I have every confidence that she will help whatever arises.
Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thank you for comments - great to hear everything is going so well.

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Review from S E (Sister of Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that great care was taken to provide the right person to be a companion for my sister. A very good relationship has been developed. The caregiver is very reliable and very sensitive to my sister's needs.
Reply from Andrew Senew, Managing Director at Home Instead (Edinburgh)

Thanks for letting us know, I'm so pleased the match has worked really well.

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Review from M C (Wife of Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's carer comes three times a week, usually over lunchtime. My husband is not always 'in good form', but after the carer arrives, his face lights up, and he is pleased to see her. She spends time doing crafts with him and going into the garden to feed the birds. They eat together, and she can
always (nearly) get a smile from him. I enjoy my three hours off, as I know he is in safe hands.
Reply from ANDREW SENEW, Managing Director at Home Instead (Edinburgh)

Thanks for you feedback I'm delighted to hear our visits are working so well for you and your husband!

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Home Instead (Edinburgh) is calculated as follows: ( (291 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 328 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Dec 2024
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Excellent (6)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Excellent (6)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (20)

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Allana

Allana

Job Title: General Manager Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has an Enhanced Service - more info.