Submit a Review for Home Instead (Edinburgh)
Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh, EH16 4BB
View Full Details of Home Instead (Edinburgh)Latest Reviews for Home Instead (Edinburgh)
15 October 2025
My dementia-stricken Dad has been a client of Home Instead for about 15 months now. We could not be happier with the service both my Dad and our family get from the team. Nothing is too much trouble. Dad's steady decline has been managed by his two care professionals with sensitivity and understanding. The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him. The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be. We really are so happy we chose Home Instead for Dad's care
13 October 2025
Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.
08 October 2025
No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.
07 October 2025
Excellent service from Home Instead with attentive care and support.
17 September 2025
It is difficult to put into words the difference that Home Instead have made to our lives. Mum's carer is quiet, calm, kind, patient and reliable.. She drinks her tea the way Mum drinks tea which helped form a bond at her first visit. She has gently supported Mum in her mealtime routine and sits and eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum. I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.
10 September 2025
Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.
12 August 2025
Excellent, stimulating care from kind people. No complaints.
07 August 2025
We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!
01 August 2025
This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.
30 July 2025
Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up by office staff is also very efficient and helpful.
07 July 2025
The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.
05 June 2025
My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs She enjoys seeing the carers very much and has adjusted to them very well While the care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives Thank you for helping us both to all her carers we appreciate everything you do
04 June 2025
I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.
02 June 2025
Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist. They keep very good care of our elderly clients and the administrative team are also easy to liaise with.
02 June 2025
Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.
02 June 2025
First class in all departments. Without exception, all the staff are professional and extremely "caring", from back room to front line employees. I would have no hesitation in recommending Home Instead to all family and friends, and have done so. If you are in a position where additional support is required within your family, any doubts you might have about arranging quality care will be quickly quashed by those at Home Instead.
02 June 2025
Our mum has early dementia and we have been clients of Home Instead for 9 months now. The service is excellent. The communication between the team and the family is very good and we have total confidence that they really care about mum as an individual and encourage her independence. The carer, client match is perfect, some tasks my mum now finds difficult are completed quietly without making mum feel she is losing her ability to look after herself. Mum enjoys the company and the companionship gives mum experiences that she enjoys and expands her interests outside our family. We are really happy and trust the team at Home Instead and particularly mum's individual carer.
30 May 2025
On the whole my experience is a positive one. The client enjoys the companionship visits and she has a developed a good bond with the caregiver. The caregiver goes above and beyond to meet the client's needs by getting her shopping and encouraging her to go out for lunch. The client looks forward to the caregiver's visits. The caregiver is sensitive to the clients needs and provides support to ensure her needs are met.
30 May 2025
I have been using Home Instead now for five years for my wife who has Dementia. All of the carers have shown great empathy with me wife . Our two principal carers are now well known to me and my family and we are all appreciative of what they do. This includes taking her to hair appointments, taking her out for coffee and recently on a trip to the Botanics. They help with the laundry and cleaning the house. They are also very amenable to changes in their visits to meet our requirements...and some of these are really quite long. Nothing is too much trouble for them . I have also always found the office staff whom I have never met very helpful too.
30 May 2025
The service I receive concerns assistance with domestic duties including all laundry, ironing, bed linen changing and related activities for myself and any family or other guests who visit for short periods. The staff providing these services have been of high quality, very pleasant to deal with and most helpful in advising on other domestic activities. As a recently widowed 87- year man this support has been invaluable.
Latest Reviews for Home Instead (Edinburgh)
15 October 2025
My dementia-stricken Dad has been a client of Home Instead for about 15 months now. We could not be happier with the service both my Dad and our family get from the team. Nothing is too much trouble. Dad's steady decline has been managed by his two care professionals with sensitivity and understanding. The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him. The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be. We really are so happy we chose Home Instead for Dad's care
13 October 2025
Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.
08 October 2025
No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.
07 October 2025
Excellent service from Home Instead with attentive care and support.
17 September 2025
It is difficult to put into words the difference that Home Instead have made to our lives. Mum's carer is quiet, calm, kind, patient and reliable.. She drinks her tea the way Mum drinks tea which helped form a bond at her first visit. She has gently supported Mum in her mealtime routine and sits and eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum. I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.
10 September 2025
Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.
12 August 2025
Excellent, stimulating care from kind people. No complaints.
07 August 2025
We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!
01 August 2025
This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.
30 July 2025
Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up by office staff is also very efficient and helpful.
07 July 2025
The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.
05 June 2025
My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs She enjoys seeing the carers very much and has adjusted to them very well While the care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives Thank you for helping us both to all her carers we appreciate everything you do
04 June 2025
I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.
02 June 2025
Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist. They keep very good care of our elderly clients and the administrative team are also easy to liaise with.
02 June 2025
Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.
02 June 2025
First class in all departments. Without exception, all the staff are professional and extremely "caring", from back room to front line employees. I would have no hesitation in recommending Home Instead to all family and friends, and have done so. If you are in a position where additional support is required within your family, any doubts you might have about arranging quality care will be quickly quashed by those at Home Instead.
02 June 2025
Our mum has early dementia and we have been clients of Home Instead for 9 months now. The service is excellent. The communication between the team and the family is very good and we have total confidence that they really care about mum as an individual and encourage her independence. The carer, client match is perfect, some tasks my mum now finds difficult are completed quietly without making mum feel she is losing her ability to look after herself. Mum enjoys the company and the companionship gives mum experiences that she enjoys and expands her interests outside our family. We are really happy and trust the team at Home Instead and particularly mum's individual carer.
30 May 2025
On the whole my experience is a positive one. The client enjoys the companionship visits and she has a developed a good bond with the caregiver. The caregiver goes above and beyond to meet the client's needs by getting her shopping and encouraging her to go out for lunch. The client looks forward to the caregiver's visits. The caregiver is sensitive to the clients needs and provides support to ensure her needs are met.
30 May 2025
I have been using Home Instead now for five years for my wife who has Dementia. All of the carers have shown great empathy with me wife . Our two principal carers are now well known to me and my family and we are all appreciative of what they do. This includes taking her to hair appointments, taking her out for coffee and recently on a trip to the Botanics. They help with the laundry and cleaning the house. They are also very amenable to changes in their visits to meet our requirements...and some of these are really quite long. Nothing is too much trouble for them . I have also always found the office staff whom I have never met very helpful too.
30 May 2025
The service I receive concerns assistance with domestic duties including all laundry, ironing, bed linen changing and related activities for myself and any family or other guests who visit for short periods. The staff providing these services have been of high quality, very pleasant to deal with and most helpful in advising on other domestic activities. As a recently widowed 87- year man this support has been invaluable.