Home Instead (Edinburgh)

My overall experience as the service user with Home Instead has been exceptional. All office staff are extremely helpful and informative. The caregivers are of a high standard. Home Instead listens to their client's needs and reacts promptly.

I would recommend the service.

We have been using Home Instead for my aunt for over 2 years and have been very happy with the care she has received. This has increased over time and all of the care givers that go in have been fantastic. Her family live a long distance from her and it has been invaluable to know that she is well-supported. The team has been very good at keeping in contact with us and also in responding to requests that we have made. Thank you so much.

Also, every time we have the need to make contact with Home Instead as a company, the prompt service and responses are always first class.

Highly satisfactory, particularly during Covid problems.

A huge thank you.

Although my Mum is now in a home, I continue to use the carer from Home Instead. I could never have known how useful this could be. Mum loves her visits. The link with life before the home is essential for Mums mental health and being miles away I have someone who can alert me to issues who keeps me up to date with Mums care and health.

I highly recommend Home Instead.

Thanks to the care team, not forgetting all those in the office as well.

First-class caregivers. Excellent communication.

The support from Home Instead is invaluable for my mum. She looks forward to their visits and would not be without them. The two people who support Mum have built a very good relationship with her and she trusts them implicitly. She values their company as well as all the practical help they give her. She was initially unsure about taking on help but now she wouldn't change it. A big thank you to Home Instead from all of us.

My carer attends two mornings per week. She drives me to the bank when it's raining. She does shopping for me. She also does ironing for me. Each day she comes she makes up my bed. All she does is a great help to me - I live on my own and am aged 94. She is a pleasant person. Life for me without her help would be difficult.

I find our helper always cheerful and very willing. The help with transport has been very much appreciated. I am learning to use the help she offers more. We have had no problems at all.

We have been using the service for three years now and have never had any cause for complaints or grumbles. Any change in plans or circumstances have always been dealt with in a very professional manner and always with Mum's best interests taken into account. I feel very comfortable dealing with staff and have found all the caregivers who have worked with my mum to be very special people. It has made life easier for Mum and me.

Mum was delighted to have a daily 2 hours of help from Home Instead when her mobility began to fail. Her most frequent helper (PM) in particular was excellent. Food prep, light housework, shopping and, latterly, personal care was undertaken with grace and support from the office staff was good. Home Instead enabled Mum to stay at home for an additional period of time and their help was greatly appreciated by our mother and the rest of the family.

Exemplary service. My husband has Alzheimer's and has a companion twice a week. Very kind, professional and lots of fun is had. Makes a huge difference to us both. Especially because of covid restrictions.

Our care provider - who we prefer to call a "companion" to my father has been excellent. We were looking for a carer/companion while the live-in carer had her break. This has worked out very well because if the companion is not taking my father out or he has gone for a nap, then she is happy to help with ironing/paperwork etc.

More than happy with our present carer. Lots of common interests shared, therefore pleasant sessions. Very aware of needs and most professional. Home Instead staff are very helpful and understanding. Super service.

Every Wednesday and Friday I look forward to seeing my carer. She is such pleasant company and I enjoy talking about our families. She is extremely helpful with a wide range of tasks; going through my exercises, chopping veg, supporting online tasks, sorting out potted plants, making phone calls, ensuring I have delivery dates from the supermarket. I have every confidence that she will help whatever arises.

I feel that great care was taken to provide the right person to be a companion for my sister. A very good relationship has been developed. The caregiver is very reliable and very sensitive to my sister's needs.