Submit a Review for Home Instead (Edinburgh)
Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh, EH16 4BB
View Full Details of Home Instead (Edinburgh)Latest Reviews for Home Instead (Edinburgh)
08 December 2025
We are delighted with the care my brother is receiving from his carer from Home Instead. She knows instinctively what needs to be done. As I live well over 100 miles away it is really good to know he is being looked after by someone who cares so much. He looks forward to her visits and enjoys the time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.
26 November 2025
Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible
17 November 2025
Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes due to annual or sick leave, etc.
10 November 2025
From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and we have no regrets.
04 November 2025
I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.
15 October 2025
My dementia-stricken Dad has been a client of Home Instead for about 15 months now. We could not be happier with the service both my Dad and our family get from the team. Nothing is too much trouble. Dad's steady decline has been managed by his two care professionals with sensitivity and understanding. The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him. The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be. We really are so happy we chose Home Instead for Dad's care
13 October 2025
Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.
08 October 2025
No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.
07 October 2025
Excellent service from Home Instead with attentive care and support.
17 September 2025
It is difficult to put into words the difference that Home Instead have made to our lives. Mum's carer is quiet, calm, kind, patient and reliable.. She drinks her tea the way Mum drinks tea which helped form a bond at her first visit. She has gently supported Mum in her mealtime routine and sits and eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum. I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.
10 September 2025
Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.
12 August 2025
Excellent, stimulating care from kind people. No complaints.
07 August 2025
We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!
01 August 2025
This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.
30 July 2025
Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up by office staff is also very efficient and helpful.
07 July 2025
The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.
05 June 2025
My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs She enjoys seeing the carers very much and has adjusted to them very well While the care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives Thank you for helping us both to all her carers we appreciate everything you do
04 June 2025
I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.
02 June 2025
Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist. They keep very good care of our elderly clients and the administrative team are also easy to liaise with.
02 June 2025
Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.
Latest Reviews for Home Instead (Edinburgh)
08 December 2025
We are delighted with the care my brother is receiving from his carer from Home Instead. She knows instinctively what needs to be done. As I live well over 100 miles away it is really good to know he is being looked after by someone who cares so much. He looks forward to her visits and enjoys the time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.
26 November 2025
Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible
17 November 2025
Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes due to annual or sick leave, etc.
10 November 2025
From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and we have no regrets.
04 November 2025
I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.
15 October 2025
My dementia-stricken Dad has been a client of Home Instead for about 15 months now. We could not be happier with the service both my Dad and our family get from the team. Nothing is too much trouble. Dad's steady decline has been managed by his two care professionals with sensitivity and understanding. The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him. The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be. We really are so happy we chose Home Instead for Dad's care
13 October 2025
Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.
08 October 2025
No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.
07 October 2025
Excellent service from Home Instead with attentive care and support.
17 September 2025
It is difficult to put into words the difference that Home Instead have made to our lives. Mum's carer is quiet, calm, kind, patient and reliable.. She drinks her tea the way Mum drinks tea which helped form a bond at her first visit. She has gently supported Mum in her mealtime routine and sits and eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum. I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.
10 September 2025
Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.
12 August 2025
Excellent, stimulating care from kind people. No complaints.
07 August 2025
We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!
01 August 2025
This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.
30 July 2025
Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up by office staff is also very efficient and helpful.
07 July 2025
The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.
05 June 2025
My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs She enjoys seeing the carers very much and has adjusted to them very well While the care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives Thank you for helping us both to all her carers we appreciate everything you do
04 June 2025
I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.
02 June 2025
Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist. They keep very good care of our elderly clients and the administrative team are also easy to liaise with.
02 June 2025
Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.