Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.9 149 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead specialises in providing companionship based support to adults of all ages. Staff help you maintain your independence and quality of life. All in the home you love.

Home Instead is owned and operated by a local couple, Andrew and Joanna Senew. Their goal is to become the most admired care company in Edinburgh by changing the face of ageing.

They tailor the services they provide to you to ensure they help you achieve what's important to you. Services fall into the following categories:

•        Companionship
•        Home Help
•        Specialist Dementia Care
•        Overnight Sleepovers
•        Respite & Convalescence Support
•        Personal Care

Care workers don't just help you in your home. They can accompany you to appointments and on visits to your favourite places.

Being an independent care provider, this lets them offer you the flexibility and time to do things the way you like without being rushed.

Many clients use their self directed support / direct payments to help fund the cost of services.

All CAREGivers are selected for their caring and compassionate natures. They run extensive background checks on them all. Then develop their caring skills through market leading training. This includes City & Guilds accredited dementia care training programme.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

We're consistently rated highly for giving great value for money and will confirm all our charges when we know about your needs.

These prices are only a guideline, please contact Home Instead (Edinburgh) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Allana Anderson (General Manager)

Home Instead (Edinburgh) Reviews (149)

Total of 149, showing 21-40
9.9

Home Instead (Edinburgh) has a Review Score of 9.9 (9.870) out of 10, based on 57 reviews in the last 2 years. Over all time Home Instead (Edinburgh) has 149 reviews.

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Review from Ann G (Daughter of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's carer is thoughtful and caring and my mum really looks forward to her visits. She is very helpful. On the rare days when she has a sub, those carers are always lovely. Home Instead holds regular reviews so I know they are making sure that their standards are being upheld. I know my mum
is safe and being well looked after.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

It's great to hear how much your Mum looks forward to her visits with her regular carer and that the occasional subs are lovely too.

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Review from Daphne C (Niece of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were talking on Wednesday and realise a particular carer has been supporting my aunt for at least 5 years. As I have always said her support is wonderful she shows empathy care and concern for my aunt. As there are no family living in Edinburgh we are so grateful for her support.
Thank you

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much! 5 Stars for 5 Years supporting your aunt, that's lovely to hear!

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Review from A W (Son of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers from Home Instead have been visiting my elderly father, who has Alzheimers, for a couple of years now. Their visits supplement visits by carers from the local council.
The caregivers from Home Instead chat to my Dad, stimulate him mentally, and just by being there help him to be more active
and alert. They also help with housework, such as laundry, which takes a load off my shoulders. On occasion, the caregivers have taken Dad to routine appointments outside the house when I have been unable to attend.
Before using Home Instead, I found that every time I visited Dad I would have to spend much of the time running around doing domestic tasks. Now, I feel that the time I spend with Dad is much higher quality, becuase I am consistently paying attention to him rather than feeding the washing machine / washing dishes etc.
Each caregiver is different, but they all manage to find common points of interest with Dad.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your detailed feedback and 5 Star review. To read the time you spend with Dad is "much high quality" now is just wonderful.

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Review from G H (Daughter of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided - invaluable support and Dad looks forward to seeing his carers every day. Everyone very friendly and extremely flexible in what they can do for Dad. They have a built a great rapport.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Fantastic! So glad everything is going so well and that Dad looks forward to his visits every day.

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Review from C C (Son of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been some staffing difficulties initially however, in a flash these were overcome and tge renaining staff are just fabulous. Honest, reliable, caring, supporting my parents, communication was brilliant on a shift basis, all the way to the Highlands on a daily vases allowing me to continue
to eirk in thus area kniwingvtgat buth mum n dad are safe, secure, cared for fed propertly as per they're wishes, all medications offered at the appropriate time and social interactions spectacular.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback, where things aren't right from the get go we prioritise fixing them asap so I'm delighted to hear we did that for you and that everything seems to be so well now.

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Review from J D (Wife of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been using Home Instead for two years, and as my star rating suggests have little complaint about anything. We especially appreciate their flexibility, and the quality of care provided has transformed our lives.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

To hear the quality of our care has transformed your lives is just amazing, thank you!

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Review from C L (Sister of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my brother are great, and do their best in what can be a difficult situation. They are not always made to feel welcome by my brother, but they are good at keeping cool and getting their tasks done.
Communication with the office is generally excellent.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback. What we do isn't always easy. As you say it's important we keep calm, show understanding and make things better.

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Review from Jo M (Wife of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregiver, highly skilled in connecting to client and meeting care needs, also very dependable. Office staff are skilled caregivers and professional. While at the upper end of the cost scale, the quality of care currently being provided delivers value.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your 5 Star Review and lovely feedback.

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Review from Ann M (Wife of Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Home Instead very satisfactory for the care needs and support for my husband's well being and mental health.
The carer involved with my husband's care is always prompt, never late and thoroughly trust worthy and caring.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your 5 Star review. I'll be delighted to share this with all our team including your carer.

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Review from Euan H (Son of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the quality of care and service provided by your staff. The care worker who looks after my Mum and Dad is brilliant with them, understanding their needs, thinking ahead, organizing transport to their appointments and generally making my life easier!

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to hear how impressed you are with the quality of our care and support and that it's making your life easier. Thanks for your feedback..

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Review from Charlotte M (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Home Instead for over 2 years now and find them helpful, very caring. No task is too much for them. They help with medical appointments, chiropody and hearing along with companionship, also the outings out sometimes coffee etc. for a change out the house. I appreciate the service they give
and they brighten my day with their cheery smile when they arrive.

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Review from L S (Client) assisted by family/friend published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This experience involved two carers, allowing respite relief for my husband, by making visits am or pm when he was away, over five days. Both carers were very reliable, friendly and approachable, flexible and willing to help. They tackled a variety of ad hoc tasks, around and outside our home, doing
their very best to support me.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your 5 Star review. We're delighted everything went so well. Providing respite to families is an important part of our service.

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Review from Heather B (Wife of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are delighted with the staff member from Home Instead. My husbands needs are attended to by a cheerful person and some light housekeeping duties are completed which helps me enormously. I am also able to be away from the house for a few hours knowing that my husband is safe and
being looked after.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your wonderful 5 Star review, we're so happy to hear you are both delighted with the service and that you are getting a few hours away from the house.

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Review from Peter H (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been enabled to continue to live in her flat with support, three days per week, from the carers at Home Instead. The management is excellent and I am kept informed of any last-minute changes due to carers' ill health, or transport issues etc. My mother is fairly stubborn and has lived
completely independently until a few years ago when a combination of physical health deterioration and poor short-term memory meant I needed to find additional care to augment what she already has. I have been extremely pleased with the care provided. I have met a number of the caregivers during my visits to Edinburgh and they all have seemed very professional and sympathetic. On a few occasions they have raised concerns about my mother and these have always been passed on to me very rapidly. I recommend Home Instead (Edinburgh).

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you for saying how pleased you are with our service, the care provided and for recommending us!

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Review from Alison E (Ex Family Member) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our relative/friend has received from Home Instead is excellent. It is a well-managed and organised service with carers, who are both professional in their approach and very caring and encouraging and friendly. The managing staff are willing to pick up on suggestions and requests and provide
a well-managed and reliable professional service.
The change in the person receiving the care has been quite wonderful, since the onset in May 2024.
I write this review on behalf of his son and his cousin and power of attorney. We all send our appreciation and thanks.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you, just amazing to read "the change in the person receiving care has been quite wonderful".

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Review from David J (Son of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From set-up to almost immediate and necessary changes, the management has been first-class in responding to changing needs. The carers have instantly bonded with Mum and she very much looks forward to their visits.

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Review from B B (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost 4 years of supporting my mum to stay as independent and in control as she is able, I was beginning to find it more of a challenge.
It has been a long road and despite many attempts to get help from outside the family Mum just kept saying no.
I heard about Home Instead from a friend and
decided to give them a go. Mum was very resistant at first but with support and perseverance from the Home Instead team the right home help for Mum was found.
Having the patience, kindness and reliability of Mum's home help and the team and having access to notes and support that is tailored to Mum's needs and wishes is really great.
Instead of having to justify why we need support and put Mum through assessments, which cause her a lot of distress, we now have support and are building relationships with Mum's home help and the team.

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Review from Mark W (Son of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives twice-weekly visits and provides companionship and help with shopping and trips. Our carer is very helpful and provides me with regular updates on how Dad is keeping. At all times she is professional and courteous to Dad and myself. I would definitely recommend Home Instead if you are seeking
support for an elderly relative.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for the great feedback and for recommending us!

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Review from S W (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum can be a challenge to get out of bed never mind the house but a particular member of staff and the team have been brilliant with her. And they achieve the impossible. Mum regularly has outings and fun and someone else to talk to. We get emails and photos to tell us what they've been up to and I
know Mum enjoys her time with the particular member of staff, even if she can't remember fully due to Alzheimer's.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Fantastic - so pleased to hear we've been able to achieve the impossible! Seriously - it sounds like the match we've been able to make and the trust that's built from that is paying off with Mum enjoying her outings.

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Review from F S (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with your service. Excellent, lovely support, you couldn't have matched me better. 10/10

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to read your feedback and hear we managed to get such a good match for you, thanks for your feedback!

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Home Instead (Edinburgh) is calculated as follows: ( (295 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 338 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 57 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (20)

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors

Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Allana

Allana

Job Title: General Manager

Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.

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