Home Instead (Edinburgh)

Home Instead have been supporting our family member for 18 months . We are very appreciative of the excellent and totally reliable service and support they provide. The team of regular carers enable continuity and reassurance. I know Martyn looks forward to the daily visits. Without this input he would not manage daily living. i am also impressed by the professional standards of practice at the office and admin level and willingness to discuss ways to work and support .

As I live well over 100 miles away it is really good to know he is being looked after by someone who cares so much. He looks forward to her visits and enjoys the time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.

Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible

Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes due to annual or sick leave, etc.

From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and we have no regrets.

I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.

We really are so happy we chose Home Instead for Dad's care

Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.

No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.

I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.

Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.

Excellent, stimulating care from kind people. No complaints.

We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!

This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.

Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up by office staff is also very efficient and helpful.

The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.

Thank you for helping us both to all her carers we appreciate everything you do

I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.

They keep very good care of our elderly clients and the administrative team are also easy to liaise with.

Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.