Home Instead (Edinburgh)

From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and we have no regrets.

I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.

We really are so happy we chose Home Instead for Dad's care

Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.

No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.

I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.

Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.

Excellent, stimulating care from kind people. No complaints.

We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!

This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.

Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up by office staff is also very efficient and helpful.

The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.

Thank you for helping us both to all her carers we appreciate everything you do

I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.

They keep very good care of our elderly clients and the administrative team are also easy to liaise with.

Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.

First class in all departments. Without exception, all the staff are professional and extremely "caring", from back room to front line employees. I would have no hesitation in recommending Home Instead to all family and friends, and have done so.

If you are in a position where additional support is required within your family, any doubts you might have about arranging quality care will be quickly quashed by those at Home Instead.

On the whole my experience is a positive one. The client enjoys the companionship visits and she has a developed a good bond with the caregiver.

The caregiver goes above and beyond to meet the client's needs by getting her shopping and encouraging her to go out for lunch. The client looks forward to the caregiver's visits.

The caregiver is sensitive to the clients needs and provides support to ensure her needs are met.

I have been using Home Instead now for five years for my wife who has Dementia. All of the carers have shown great empathy with me wife . Our two principal carers are now well known to me and my family and we are all appreciative of what they do. This includes taking her to hair appointments, taking her out for coffee and recently on a trip to the Botanics. They help with the laundry and cleaning the house. They are also very amenable to changes in their visits to meet our requirements...and some of these are really quite long. Nothing is too much trouble for them . I have also always found the office staff whom I have never met very helpful too.

The service I receive concerns assistance with domestic duties including all laundry, ironing, bed linen changing and related activities for myself and any family or other guests who visit for short periods. The staff providing these services have been of high quality, very pleasant to deal with and most helpful in advising on other domestic activities. As a recently widowed 87- year man this support has been invaluable.