Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.9 151 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.

Services include help with all the activities of daily living; nutritious meal preparation; assistance with medication; personal care; respite care; companionship; home help & memory care - and are available from a few hours each week to live-in and 24/7.

With an emphasis on helping people to maintain their independence, each service is tailored to the needs of the individual, focusing on what matters to them and providing reassurance and respite to their friends and families.

Home Instead in Edinburgh takes great pride in consistently being rated highly across all aspects of its service, including for quality of care and value for money.

To ask any questions, for advice and to explore different options get in touch now.
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Care Provided by Home Instead (Edinburgh)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

We're consistently rated highly for giving great value for money and will confirm all our charges when we know about your needs.

These prices are only a guideline, please contact Home Instead (Edinburgh) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Allana Anderson (General Manager)

Home Instead (Edinburgh) Reviews (151)

9.9

Home Instead (Edinburgh) has a Review Score of 9.9 (9.884) out of 10, based on 55 reviews in the last 2 years.
Over all time Home Instead (Edinburgh) has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Edinburgh)
  • 55
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Total of 151, showing 21-40
Review from Marion H (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had a lovely Carer/Companion visit twice a week since the beginning of the year, as she had a fall & needed help in the weeks afterwards. Mum was initially hesitant for visits as she is fiercely independent, but at 99 years young, she realised it was the best solution to allowing her to stay
at home. Mum has bonded with her well and they have good chats & she helps Mum with the tasks that are now tricky, plus the fun stuff like making marmalade and hanging out the sheets! (Pretty much anything Mum needs done) My brother & I can rest easier knowing that someone kind and caring is visiting twice a week - particularly as we both live far away from Mum. I cannot thank the Carer and the lovely staff at Home Instead for their top notch service and personal care and attention. We would be a bit lost without you all & thanks to you - Mum can enjoy still being in her beloved home as she wants. (Also knowing that visits can be increase is a comfort) Many, many thanks!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your lovely and detailed review, recognising our "top notch service". At "99 years young" it's our privilege to help Mum stay in here beloved home.

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Review from Lindsay R (Nephew of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we get is excellent and provides much needed security for my aunt and her family, particularly as we don't live in the immediate area.


Her regular carer is particularly supportive and Dorothy has formed a strong bond with her.


Communication is good with any changes to care services

notified in advance.


We are very happy with the service provided.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Delighted to read you see the service as "excellent" with good communication, thanks!

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Review from K D (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead been providing Carers for my Dad for 8 months now. Dad has Dementia and unfortunately still does not know the regular Carers who have all been very professional and kind.


It is a difficult stage having to take on the responsibility for a parent but Home Instead staff have been very

supportive and have given
helpful ideas. Always get updates and information if any changes to the regular pattern which I appreciate.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

I'm glad you're so pleased with our care, the support and helpful ideas we offer you and with our communication. We invest more than most into our office teams to allow them to provide these important extras which has to be reflected in our rates. I'm not sure if this is what lies behind your lower rating for value for money. I'll ask the team to contact you to discuss how we can offer you better value.

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Review from N M (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent all round service. Extremely kind and thoughtful carer who is always ready to go the extra mile. As well as supporting with essential domestic tasks and assisting with personal care, her friendly manner makes each visit something to look forward to. She has been a huge support to the whole
family.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

"Excellent all round service" ... "always ready to go the extra mile" ... " a huge support to the whole family". Wow! You're making us blush.

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Review from G M (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently organised Home Instead for some support for my mum. I previously had them to help with my aunt and thought they were great.
Lovely carers who can help with so many things.
Mum is recently diagnosed with dementia and needs support and help at home and her helper has been great at
gaining mums confidence and encouraging her to keep on top of things.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

First your Aunt and now your Mum. Thanks for the trust you have shown in Home Instead, your lovely comments and 5 Star review.

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Review from Richard W (Son of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using Home Instead for a number of years now. They were initially employed by her husband around five years ago so that she could have a companion to go out shopping etc. Unfortunately, her husband passed away about a year later and her health deteriorated significantly. She has had
many hospital stays over the last four years and throughout this period the assistance provided by her carer/companion has been first class. Her companion takes her out, provides great help throughout her flat and keeps her mentally stimulated. It's a great relief to know that she is in such good hands, of someone that genuinely cares. My only gripe (and I appreciate that Home Instead is a business) is that you have to give two weeks;' notice when you don't think you will need the services of a carer/companion. For example, when my Mother was taken into hospital suddenly and therefore didn't require her companion for a while but is still charged for the next 2 weeks.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback and explaining how well the service is working for your parents. I do understand your point about our cancellation policy. The reason we do this is that our care professionals commit to visiting particular clients and their rotas which means we're not able to find them alternative work at short notice. Since introducing this policy it has helped our staff retention rates and consistency of staff for our clients which we know is highly valued. Often when visits are cancelled we can offer hospital visits or some other service so you get value for money.

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Review from Ann G (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's carer is thoughtful and caring and my mum really looks forward to her visits. She is very helpful. On the rare days when she has a sub, those carers are always lovely. Home Instead holds regular reviews so I know they are making sure that their standards are being upheld. I know my mum
is safe and being well looked after.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

It's great to hear how much your Mum looks forward to her visits with her regular carer and that the occasional subs are lovely too.

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Review from Daphne C (Niece of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were talking on Wednesday and realise a particular carer has been supporting my aunt for at least 5 years. As I have always said her support is wonderful she shows empathy care and concern for my aunt. As there are no family living in Edinburgh we are so grateful for her support.
Thank you
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much! 5 Stars for 5 Years supporting your aunt, that's lovely to hear!

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Review from A W (Son of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caregivers from Home Instead have been visiting my elderly father, who has Alzheimers, for a couple of years now. Their visits supplement visits by carers from the local council.
The caregivers from Home Instead chat to my Dad, stimulate him mentally, and just by being there help him to be more active
and alert. They also help with housework, such as laundry, which takes a load off my shoulders. On occasion, the caregivers have taken Dad to routine appointments outside the house when I have been unable to attend.
Before using Home Instead, I found that every time I visited Dad I would have to spend much of the time running around doing domestic tasks. Now, I feel that the time I spend with Dad is much higher quality, becuase I am consistently paying attention to him rather than feeding the washing machine / washing dishes etc.
Each caregiver is different, but they all manage to find common points of interest with Dad.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your detailed feedback and 5 Star review. To read the time you spend with Dad is "much high quality" now is just wonderful.

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Review from G H (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided - invaluable support and Dad looks forward to seeing his carers every day. Everyone very friendly and extremely flexible in what they can do for Dad. They have a built a great rapport.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Fantastic! So glad everything is going so well and that Dad looks forward to his visits every day.

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Review from C C (Son of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
There have been some staffing difficulties initially however, in a flash these were overcome and tge renaining staff are just fabulous. Honest, reliable, caring, supporting my parents, communication was brilliant on a shift basis, all the way to the Highlands on a daily vases allowing me to continue
to eirk in thus area kniwingvtgat buth mum n dad are safe, secure, cared for fed propertly as per they're wishes, all medications offered at the appropriate time and social interactions spectacular.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback, where things aren't right from the get go we prioritise fixing them asap so I'm delighted to hear we did that for you and that everything seems to be so well now.

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Review from J D (Wife of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have been using Home Instead for two years, and as my star rating suggests have little complaint about anything. We especially appreciate their flexibility, and the quality of care provided has transformed our lives.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

To hear the quality of our care has transformed your lives is just amazing, thank you!

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Review from C L (Sister of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who visit my brother are great, and do their best in what can be a difficult situation. They are not always made to feel welcome by my brother, but they are good at keeping cool and getting their tasks done.
Communication with the office is generally excellent.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for your feedback. What we do isn't always easy. As you say it's important we keep calm, show understanding and make things better.

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Review from Jo M (Wife of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caregiver, highly skilled in connecting to client and meeting care needs, also very dependable. Office staff are skilled caregivers and professional. While at the upper end of the cost scale, the quality of care currently being provided delivers value.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks so much for your 5 Star Review and lovely feedback.

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Review from Euan H (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the quality of care and service provided by your staff. The care worker who looks after my Mum and Dad is brilliant with them, understanding their needs, thinking ahead, organizing transport to their appointments and generally making my life easier!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

We're delighted to hear how impressed you are with the quality of our care and support and that it's making your life easier. Thanks for your feedback..

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Review from L S (Client) assisted by family/friend published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This experience involved two carers, allowing respite relief for my husband, by making visits am or pm when he was away, over five days. Both carers were very reliable, friendly and approachable, flexible and willing to help. They tackled a variety of ad hoc tasks, around and outside our home, doing
their very best to support me.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you so much for your 5 Star review. We're delighted everything went so well. Providing respite to families is an important part of our service.

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Review from Peter H (Son of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been enabled to continue to live in her flat with support, three days per week, from the carers at Home Instead. The management is excellent and I am kept informed of any last-minute changes due to carers' ill health, or transport issues etc. My mother is fairly stubborn and has lived
completely independently until a few years ago when a combination of physical health deterioration and poor short-term memory meant I needed to find additional care to augment what she already has. I have been extremely pleased with the care provided. I have met a number of the caregivers during my visits to Edinburgh and they all have seemed very professional and sympathetic. On a few occasions they have raised concerns about my mother and these have always been passed on to me very rapidly. I recommend Home Instead (Edinburgh).
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you for saying how pleased you are with our service, the care provided and for recommending us!

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Review from Alison E (Ex Family Member) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care our relative/friend has received from Home Instead is excellent. It is a well-managed and organised service with carers, who are both professional in their approach and very caring and encouraging and friendly. The managing staff are willing to pick up on suggestions and requests and provide
a well-managed and reliable professional service.
The change in the person receiving the care has been quite wonderful, since the onset in May 2024.
I write this review on behalf of his son and his cousin and power of attorney. We all send our appreciation and thanks.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thank you, just amazing to read "the change in the person receiving care has been quite wonderful".

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Review from David J (Son of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From set-up to almost immediate and necessary changes, the management has been first-class in responding to changing needs. The carers have instantly bonded with Mum and she very much looks forward to their visits.
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Review from Mark W (Son of Client) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad receives twice-weekly visits and provides companionship and help with shopping and trips. Our carer is very helpful and provides me with regular updates on how Dad is keeping. At all times she is professional and courteous to Dad and myself. I would definitely recommend Home Instead if you are seeking
support for an elderly relative.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)

Thanks for the great feedback and for recommending us!

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Home Instead (Edinburgh) is calculated as follows: ( (291 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 328 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Dec 2024
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Excellent (6)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Excellent (6)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (20)

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Allana

Allana

Job Title: General Manager Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has an Enhanced Service - more info.