Home Instead (Edinburgh)

The only way to improve would be to introduce more intensive care i.e use of hoist equipment etc.

Initial impressions of Home Instead were good and experience of services provided have more than borne out these impressions. We have been very impressed by their professionalism and the staff provided. We have had 3 members of staff acting as companions/carers for my wife. Their individual personalities are quite different but all have become excellent companions to my wife.

Home Instead were really responsive and helpful when we approached them to provide care support for my mother who had Alzheimers. When I contacted Home Instead they responded quickly and within a matter of days, they had visited Mum, undertaken an assessment and arranged for carers to support her. The carers were friendly and caring and the staff at Home Instead were helpful and responsive to family requests. There were a number of occasions where we had to make changes to arrangements and nothing was too much bother. We were grateful for the company they provided for mum.

The company devotes valuable time and resources to matching the carers to the client. They also support the carer team well. Both the carers and the management team have always been open to constructive comments. As such, we have benefited from a stable, efficient and effective carer team.

Excellent service - we currently have two people who provide support to my father and within the home setting on a weekly basis - both are well matched to our needs and we have nothing but praise for their assistance. The support has been well tailored to meet my father's needs as well as the preferences of my mother who is his main carer - we couldn't manage without their support.

I thought it very helpful.

I found the service provided by Home Instead Senior Care (Edinburgh) to be efficient and friendly throughout my time with them. The management staff were extremely hands on and every request or enquiry was handled quickly and sympathetically. The same went for the carers themselves who were kind and knowledgeable. I had the feeling there was not enough back up for when care staff were absent through illness or emergency but this was handled well and I was never without a carer nor was anyone late for a shift. I would not hesitate to recommend Home Instead Senior Care (Edinburgh) to anyone.

Without her care and friendship, I'd be very much the loser.

My husband looks forward to and very much enjoys his weekly outings, with his young carer, who selects venues/walks depending on weather etc.

It's reliable, totally professional and caring.

We have been using the services of Home Instead Senior Care (Edinburgh) since October 2016. They currently provide a Befriender (Companionship/Home help) twice a week for my husband who is 96. He has mild dementia and very poor mobility since a fall last year and I can’t leave him at home alone for very long. The Befriender is excellent, caring and helpful and his visits allow me to take some time out for myself, safe in the knowledge that my husband is well looked after. The Management is professional, but also friendly and approachable. I am very pleased to have discovered Home Instead Senior Care (Edinburgh) and have already recommended them to friends and acquaintances

It would be very helpful and supportive for my brother if the carer was able to drive. It would let him get out of his home able to visit family. Unsure if email links work with the management.

I have found the service reliable, helpful, friendly and caring for the client. Nothing is too much trouble. Able to liaise with them over all aspects of my mother's care and get feedback if there are problems which get resolved to the satisfaction of all. As she lives at home and has dementia but still able to care for herself in a limited manner, they ensure that everything in the house carries on as if she was doing herself. They also provide company which is a necessity also. They have also helped with the monetary side of the care, ie Social Services; whom they liaised with also. Prompting to take medicine and collection from chemist another necessity. As I do not live nearby, it makes my life a lot easier knowing that her care is managed and carried out in a caring friendly manner.

Home Instead Senior Care (Edinburgh) provide an excellent service for my Dad. The carers are well matched to his needs, he enjoys his time with them and I know he is in safe hands.

The company are very flexible and do everything they can to accommodate changing needs.

I cannot think how any aspect of their service could be improved.

The initial carer was good, quite young but then had to leave for full-time work. The next one was terminated as she did not meet the requirements. The third one was a perfect match for Mum and stayed until the end. Mum enjoyed her visits greatly.

I have been with Home Instead Edinburgh for nearly two months now and have been pleased with the agency. They have provided me with a dedicated carer who is efficient and professional. I have the debilitating illness Inclusion Body Myositis a kind of muscular dystrophy where the leg and arms muscles gradually weaken. Having this condition has meant I need a carer and I have been very pleased with the carer's ability to help appropriately. On the couple of occasions so far where my main carer has not been available a substitute care has been found. Although I have not needed respite care as yet Home Instead will do this on the occasion where my wife has to go somewhere and not been at home to do the caring. I would recommend Home Instead they have a good logging in and out system and the carer has to write in the care book what care was provided on each occasion which I sign. Some home help in the form of dealing with the dishwasher, putting a washing on and ironing are also provided.

The companion carer that my mother in law has visiting once a week has been great and they get on very well. The organisation behind the carer is helpful, flexible and efficient. Our care package is reviewed regularly and Home Instead are easy to contact and respond quickly.

My Mum has been using Home Instead Senior Care for approx 3 years now. She has a befriender that comes in, and depending on how she feels, they will go out or stay in. In the beginning Home Instead worked well with my Mum to find someone they thought would get on well with her. It has been the same person for this whole time and they are great friends now. I always have regular updates from Home Instead, and they always make sure we are happy with the work they do. The office staff are always so friendly and it's wonderful at Christmas and Birthday time to get a card from them! I have never had a problem and would highly recommend them to anyone.

I have found the service extremely valuable. The carer who looks after my mother and takes her out on outings is extremely competent and caring. I would not hesitate in recommending.