Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.9 151 Reviews
  • Home Instead (Edinburgh), Edinburgh
Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love.

Services include help with all the activities of daily living; nutritious meal preparation; assistance with medication; personal care; respite care; companionship; home help & memory care - and are available from a few hours each week to live-in and 24/7.

With an emphasis on helping people to maintain their independence, each service is tailored to the needs of the individual, focusing on what matters to them and providing reassurance and respite to their friends and families.

Home Instead in Edinburgh takes great pride in consistently being rated highly across all aspects of its service, including for quality of care and value for money.

To ask any questions, for advice and to explore different options get in touch now.
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Care Provided by Home Instead (Edinburgh)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

We're consistently rated highly for giving great value for money and will confirm all our charges when we know about your needs.

These prices are only a guideline, please contact Home Instead (Edinburgh) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Allana Anderson (General Manager)

Home Instead (Edinburgh) Reviews (151)

9.9

Home Instead (Edinburgh) has a Review Score of 9.9 (9.884) out of 10, based on 55 reviews in the last 2 years.
Over all time Home Instead (Edinburgh) has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Edinburgh)
  • 55
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Total of 151, showing 141-151
Review from Ron A (Son of Client) published on 21 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used Home Instead for more than two years I have already recommended them to a number of friends. Their team has always been active support and have provided consistent personal support which makes all the difference. We have three carers covering seven day a week support and two have been with
us from day one. They have been tremendous as reliable, professional and dedicated friends and it is no exaggeration to say we rely on them and they have never let us down. Total peace of mind.
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Review from Fiona M (Daughter of Client) published on 21 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service was really straightforward to set up and it's been very easy to make adjustments to the care package as mums circumstances have changed.
Mum very much enjoys the company of the care giver and looks forward to her visits.
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Review from Gail (Daughter of Client) published on 21 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother uses Home Instead to provide her with household help and some meals. The staff are always on time, courteous, trustworthy and very person centred. They always ask her what she wants them to do and do any tasks well. Most importantly, they respect her and her life experience, listen to her
views and act on what she wants. She feels they had the right approach and had good training.
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Review from Derek D (Nephew of Client) published on 17 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been looking after my uncle for over fifteen months and on every occasion have responded to his changing needs. There are a number of carers responsible for my uncle and they work well together, recording his daily needs and difficulties. They all are sympathetic to him which is not
always easy as life is difficult for him.
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Review from Mary (Daughter of Client) published on 10 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception all the carers from Home instead are fantastic. They really care for my mum, show compassion, use their initiative, have a good sense of humour and have made a real effort to get to know mum and work out what she needs, without being in any way bossy or overbearing. I feel very confident
that she is in good hands.
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Review from Hazel M (Daughter of Client) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad gets care from Homeinstead twice a week. The carer takes my day to his bowling club for an afternoon and also takes him on outings to local garden centres/ cafes, all things my dad enjoyed doing when he was more able. It has given us, as my dads main carers, peace of mind that my dad is being
stimulated and taken out on trips, things we cannot do as often as we would like due to working, but we know he is well looked after and happy. The carer is genuinely interested in my dad and they chat away all the time. We are delighted with the service provided.
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Review from Marion P (Daughter of Client) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided wonderful support to my mother over a number of years, firstly taking care of her in her own house, and now popping in to visit her in a nursing home.
The level of care, and coordination with other services has been outstanding, and their knowledge of what was needed as
Mum's situation deteriorated has been such a great help and comfort. I really do not know how I would have managed without their advice and expertise.
They made it possible for her to stay in her own house for as long as possible, as long as that was where she wanted to be. Both my mother and I think of the Home Instead people as good friends, and really enjoy their visits.
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Review from Gail D (Daughter of Client) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Standard of care provided is excellent - tailored to individual rather than a one size fits all approach which clearly sets Home Instead above the rest - attention to detail and staff provision is excellent in my eperience
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Review from Jane H (Daughter of Client) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 86 and lives alone with dementia since Dad died. She has two companionship visits per week, one with a young man and the other a young woman. Mum loves them both and really enjoys the conversation and interest they show in her. I have not met either carer, so I can't answer all questions from
personal experience, but mum is very happy. Mum has local council carers for her essential care but their time is very limited and we use Home Instead to provide much-needed company. They are very helpful, flexible and quick to respond to requests for help, even at short notice.
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Review from John D (Son of Client) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide the respite for Mum's full time live in carers three days a week. Mum was moving up to Edinburgh from Shrewsbury to be close to her Grandchildren, and whilst we would like to have provided respite we have a young family and both work, so would struggle with this extra responsibility.


We

were particularly nervous about her transitioning after the move, but Home Instead put our minds at ease at each stage of the process, they did a fact find as to Mum's needs and were able to put in place an ideal carer that has similar interests to her. This means that she maintains her independence whilst we are not around and do not have to worry about her - she is doing extremely well and is now really happy.
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Review from Pauline T (Daughter of Client) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this agency is that they provide caring staff to provide excellent care in a profession manner at all times. Punctual and polite. Excellent management who are very approachable.
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Home Instead (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Home Instead (Edinburgh) is calculated as follows: ( (291 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 328 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edinburgh) is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Dec 2024
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Excellent (6)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Excellent (6)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (20)

Meet the Team (2)

Andrew &

Andrew & Joanna

Job Title: Owners & Directors Joined: 2011

Andrew and Joanna live in Portobello (Edinburgh's Seaside) with their 4 year old daughter Iona and their dog Tweed.

Andrew, a qualified accountant, grew up in Edinburgh. Before starting Home Instead he worked in the finance sector and latterly ran his own business. Joanna, who is from Northern Ireland, has lived and worked in Edinburgh for 20 years, latterly as a full-time mum.

"We understand the need for the right sort of care, care that is tailored to the needs of individuals. The way we care for our clients really is different and allows us to make a positive impact on the lives of local people."

Allana

Allana

Job Title: General Manager Joined: 2015

Allana’s role is quite varied as she is involved in all aspects of what we do. As our General Manager, Allana helps everyone in the office to make sure that all of our clients and CAREGivers have a great experience during their time with Home Instead. She has worked both in childcare and care of the elderly for 19 years so it’s safe to say she can get along with just about anyone! In her free time, she enjoys photography, gardening, going for long walks and sewing.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edinburgh) to verify any information. View our terms and conditions. Home Instead (Edinburgh) has an Enhanced Service - more info.