Home Instead (Edinburgh)

I couldn't ask for more sympathetic treatment by all the staff. My two main carers are like family now, and help my wife to enjoy life.

My dad has Alzheimer's and the daily visit by the carers provides invaluable additional support and companionship. Home Instead are very proactive in calling me with any concerns and questions the carers have. The overall support provided is excellent.

I would just like to convey our thanks for the ongoing terrific care that is provided by one carer at Home Instead who looks after our mother three days a week. Our Mother has vascular Dementia with Alzheimer's. The carer has a really 'can do' attitude and has got the perfect balance of care, companionship, assertiveness and reliability and is a real asset to the company.

If there comes a time when my brother can no longer afford Home Instead's input it will be severely detrimental to his quality of life.

Having the Home Instead carer for 2 hours a week took away some of the 24/7 mental strain and allowed me a very welcome respite.

Staff all very professional and caring. Putting cover in place for holiday leave. Get a daily update which is helpful. Personal touch which helps to build good relationships. My mum is very happy with her new carer despite initial reluctance.

I have been hugely impressed with the team of carers and also the managers and owners. I cannot rate them highly enough.

What is important to me is that the carer manages to get my husband to change into gardening clothes and back again after getting him to do some work in the garden and still keep him in a good mood. I take my hat off to her!

We have been using Home Instead for our mum for four years now and have been very happy with the care she has received. Initially she was reluctant to receive any help other than with housework. Home Instead were very understanding about this and explained that they always prioritise what the client needs and is ready to accept. My mum is now 90 and still living at home thanks largely to Home Instead's flexible approach to 'care', their high standard of staff and the emphasis they put on continuity of care. My mum now has a team of 4 staff who visit so she had some support every day. When staff are on holiday or off sick the office tries hard to provide cover from someone who knows my mum, often from her team. Staff keep my mum's house clean, do her food shopping, prepare simple meals, help her with any personal tasks as and when needed and provided companionship. This provides all of her family with great reassurance. They are also excellent at informing us if there are any concerns.

Excellent.

Excellent caring staff who take time to get to know what is required. Interested in what my parents like and need. Recommend extremely highly.

We value the service hugely and wouldn't be without it! Thank you so much Home Instead!

It has allowed the family peace of mind knowing that she is being well cared for, by people that we trust.

We're all very pleased with the carer. The choice of carer couldn't have been better: she is able to provide just the kind of companionship, help, and support needed at this moment. The service is top notch.

I am extremely happy with my dad’s carer’s twice-weekly visits. I think Dad really appreciates the time she spends chatting and doing crosswords with him. He does look forward to her visits. She is also helpful in taking him to various appointments.

The carer is brilliant with Dad, and he always seems happier when she’s visited.

Very pleased with the service provided.

Management constantly changing carer rotas is upsetting. I realise this can be difficult since the carer broke her arm - she's much missed.

My carer who visits is fantastic, need one say more.

Have used Home Instead for the past few years. We have a fabulous carer who comes to Mum and is now part of the family. Although expensive, the care is brilliant and allows me time off. Many thanks.