Unit 9, Offa House, Orchard Street, Tamworth B79 7RE
Home Instead Senior Care (Tamworth and Lichfield) aims to change the face of ageing by providing a non- medical care service of exceptional quality for people to stay independent within their own home for as long as possible.
Its CAREGivers’ look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care and specialist dementia care.
Clients include individuals who have contacted us directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred to us by healthcare professionals and support organisations.
It is a quality service which provides compassionate care and tailor made support built around the needs and aspirations of the client.
Whether its two hours a week of companionship, one hour a day for personal care or 24 hours support, Home Instead promises the care provided will be with a matched and consistent CAREGiver who arrives at the time you require and stays the allotted time. The Caregivers’ will be very well trained and will give care with dignity and empathy.
Group : Home Instead Senior Care
Person in charge: Sally Clough (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Transportation Service
Latest Care Quality Commission* Report on Home Instead Senior Care (Tamworth & Lichfield): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Home Instead Senior Care (Tamworth & Lichfield) has a Review Score of 7.5 (7.500)
The Review Score of 7.5 (maximum of 10) for Home Instead Senior Care (Tamworth & Lichfield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Tamworth & Lichfield) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Home Instead Senior Care (Tamworth & Lichfield) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Tamworth & Lichfield) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by P C (Friend of Client) on Wednesday 7 February 2018. Relates to January 2018.
I have used Home Instead Senior Care Tamworth & Lichfield for 7 years and have found all the caregivers in this time kind, caring and understanding.
How likely would you be to recommend Home Instead Senior Care (Tamworth & Lichfield)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Good
Value for Money: Good
Sally Clough, Director at Home Instead Senior Care (Tamworth & Lichfield) responded to this review on 08 Feb 2018:
Thank you for your kind review. We are delighted to be able to support you to stay independent within your own home.