Home Instead Senior Care (Tamworth & Lichfield)

Unit 9, Offa House, Orchard Street, Tamworth B79 7RE

Home Instead Senior Care (Tamworth & Lichfield)
Home Instead Senior Care (Tamworth & Lichfield)
Home Instead Senior Care (Tamworth & Lichfield)

Home Instead Senior Care (Tamworth and Lichfield) aims to change the face of ageing by providing a non- medical care service of exceptional quality for people to stay independent within their own home for as long as possible.

Its CAREGivers’ look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care and specialist dementia care.

Clients include individuals who have contacted us directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred to us by healthcare professionals and support organisations.

It is a quality service which provides compassionate care and tailor made support built around the needs and aspirations of the client.

Whether its two hours a week of companionship, one hour a day for personal care or 24 hours support, Home Instead promises the care provided will be with a matched and consistent CAREGiver who arrives at the time you require and stays the allotted time. The Caregivers’ will be very well trained and will give care with dignity and empathy.

Group : Home Instead Senior Care

Person in charge: Sally Clough (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Tamworth & Lichfield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


7.5 Home Instead Senior Care (Tamworth & Lichfield) has a Review Score of 7.5 (7.500)

The Review Score of 7.5 (maximum of 10) for Home Instead Senior Care (Tamworth & Lichfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Tamworth & Lichfield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Home Instead Senior Care (Tamworth & Lichfield) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Tamworth & Lichfield) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Home Instead Senior Care (Tamworth & Lichfield)?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Home Instead Senior Care (Tamworth & Lichfield)

  • Friend of Client/Service User

I have used Home Instead Senior Care Tamworth & Lichfield for 7 years and have found all the caregivers in this time kind, caring and understanding.

How likely would you be to recommend Home Instead Senior Care (Tamworth & Lichfield)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

Sally Clough, Director at Home Instead Senior Care (Tamworth & Lichfield) responded to this review on 08 Feb 2018:

Thank you for your kind review. We are delighted to be able to support you to stay independent within your own home.

Submit a Review for Home Instead Senior Care (Tamworth & Lichfield)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.

(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet