Home Instead Lichfield, Tamworth and North Warwickshire

Unit 1, Mercury Park, Amber Close, Amington, Tamworth B77 4RP
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9.8 43 Reviews
  • Home Instead Lichfield, Tamworth and North Warwickshire, Tamworth
Home Instead (Tamworth and Lichfield) aims to change the face of ageing by providing a non-medical care service of exceptional quality for people to stay independent within their own home for as long as possible.

Its Care Professionals look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care, living care and specialist dementia care.

Clients include individuals who have contacted the team directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred by healthcare professionals and support organisations.

It is a quality service which provides compassionate care and tailor-made support built around the needs and aspirations of the client.

Whether its two hours a week of companionship, one hour a day for personal care or 24 hours support, Home Instead promises the care provided will be with a matched and consistent Care Professional who arrives at the time you require and stays the allotted time. The Care Professionals’ will be very well trained and will give care with dignity and empathy.
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Care Provided by Home Instead Lichfield, Tamworth and North Warwickshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Sally Clough (Owner)

Home Instead Lichfield, Tamworth and North Warwickshire Reviews (43)

9.8

Home Instead Lichfield, Tamworth and North Warwickshire has a Review Score of 9.8 (9.811) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead Lichfield, Tamworth and North Warwickshire has 43 reviews.

Overall Experience
  • 37
  • 5
  • 1
  • 0
  • 0
Date Published
  • 43
  • 0
  • 5
  • 25
  • 18
Reviewer Connection to Home Instead Lichfield, Tamworth and North Warwickshire
  • 18
  • 10
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 43, showing 41-43
Review from Susan B (Daughter of Client) published on 30 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead to provide some companionship and support for my mother who was struggling with loneliness, dementia, and the impact of giving up her car. Over the few months we have been working with them, my mum and I agree that they have been nothing short of marvellous. Our caregiver has
quickly become a trusted and invaluable support to my mother who was, at the start quite reticent about 'having a stranger in the house.' From my dealings with the supervisors and managers, I am delighted at just how friendly, professional and flexible they and their caregivers have been. My mum's caregiver has stepped in on several occasions to enable my mum to attend appointments; something that was becoming a real challenge as I live a distance away. The Lichfield and Tamworth team have made a world of difference to mums life and we wouldn't hesitate to recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debra W (Daughter of Client) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Tamworth are currently supporting my parents. The level of care, kindness and professionalism is outstanding. The ladies in the team around Mum and Dad are superb, their commitment to them is excellent, providing a range of help from personal care, housekeeping, and companionship to outings
to Coffee shops (pre-Covid). They put their clients at the heart of everything, all visits are at least an hour-long meaning everyone feels valued and very importantly safe. Any contact with the admin side of Home Instead Tamworth is dealt with promptly, kindly and in a super friendly, supportive manner. Quite simply they are 5*and offer my sister and I peace of mind at all times. I cannot rate them highly enough. Thank you!
Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

It is our pleasure to work with your Mum and Dad, thank you for your kind words we will ensure the CAREGIvers are given this feedback

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P C (Friend of Client) assisted by family/friend published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used Home Instead Senior Care Tamworth & Lichfield for 7 years and have found all the caregivers in this time kind, caring and understanding.
Reply from Sally Clough, Director at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your kind review. We are delighted to be able to support you to stay independent within your own home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Home Instead Lichfield, Tamworth and North Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Home Instead Lichfield, Tamworth and North Warwickshire is calculated as follows: ( (120 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Lichfield, Tamworth and North Warwickshire is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (10)

Sally

Sally Clough

Job Title: Director/Owner Joined: 2003

Sally has worked within care for 15 years and is very passionate about delivering the highest of standards, giving clients choice and control and creating an aspirational role for Care Professionals.

Carol

Carol Hull

Job Title: Office Manager Joined: 2018

Carol has over 40 years of experience in finance and administration and her role is to support the business, manage the office team and ensure that efficient and effective systems are in place on a day-to-day basis.

Charlotte

Charlotte Coates

Job Title: Field Care Supervisor Joined: 2016

Charlotte has 17 years of experience within the care profession, her passion and speciality are supporting clients experiencing Dementia. Her role is to work with clients and their families providing tailored care around their needs and wishes, enabling them to remain at home.

Sam

Sam Hogg

Job Title: Field Care supervisor Joined: 2018

Sam has worked within care since the age of 18, she supports clients during their initial enquiry and will visit families in their homes to discuss and facilitate an individual's requirements ensuring that we provide a person-centred bespoke care package for all our clients.

Carrie

Carrie Spiers

Job Title: Marketing Coodinator Joined: 2024

Carrie is responsible for marketing-related activities by supporting the development and execution of the company's marketing and branding strategies.

Esther

Esther Hemings

Job Title: Financial Controller Joined: 2015

Esther is a qualified accountant, and following many years of working in business, she decided to move to the care sector. She is also a qualified Love to Move instructor and helps with community projects.

Jacquie

Jacquie Priddy

Job Title: Head of People Joined: 2024

Jacquie is responsible for supporting and engaging our care professionals through their Home Instead journey. She does this by ensuring compliance, and that they are happy in their role.

Jill

Jill Ford

Job Title: Senior Carer Joined: 2019

Gill is our senior care professional, and part of her role involves completing support visits to ensure compliance. She also helps to support Jacquie with the facilitation of Fab Friday Friends.

Donna

Donna Roff

Job Title: Recruitment & Engagement Officer Joined: 2024

Donna brings a wealth of experience to our team. She is a qualified Primary School teacher, and decided to make a change in her career by getting into recruitment in 2018. Working in this sector at Avon Cosmetics, Donna was a top recruiter for 3 years running.

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Jane Walker

Job Title: Scheduler Joined: 2024

Jane joined the team in September 2024, bringing a real passion for people, placing them at the heart of everything she does. Jane specialised in coordination within various organisations, including the emergency services in the NHS.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Lichfield, Tamworth and North Warwickshire to verify any information. View our terms and conditions. Home Instead Lichfield, Tamworth and North Warwickshire has an Enhanced Service - more info.