What Type of Services does Home Instead (Shoreham, Petts Wood & Longfield) offer?

Home Instead (Shoreham, Petts Wood & Longfield) offers Home Care.

How many Carers does Home Instead (Shoreham, Petts Wood & Longfield) employ?

Home Instead (Shoreham, Petts Wood & Longfield) employs 30 carers.

Home Instead (Shoreham, Petts Wood & Longfield), Polhill Business Centre, London Road, Halstead, Sevenoaks, Kent TN14 7AA

Review from D B (Daughter of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

It's never easy to entrust someone else with your parent's care, especially when dementia is involved. But the support we've received has been such a comfort to our whole family. The caregivers provide a simple but truly meaningful service - a hot meal at lunchtime, washing up, a bit of ironing and

laundry, emptying the bin - and, most importantly, gentle companionship.
These small daily tasks make a big difference for my parent, who is living with mixed dementia. The familiarity and routine help bring calm to the day, and the carers are always respectful, patient, and kind. They treat my parent like a person, not a task, and that means the world to us.
We're so pleased with this dependable support for our father.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for taking the time to share these kind words. We know how difficult it can be to place your trust in others when it comes to caring for a loved one, especially with dementia. It means a great deal to hear that our team has brought comfort, calm, and companionship to your father and peace of mind to your family. We believe that dignity and kindness are just as important as practical support, and we're so glad this has been your experience. Your feedback is truly appreciated and will be shared with our carers, who take great pride in what they do.

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Review from Kathryn B (Client) assisted by family/friend published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent service. Coudn't be happier. I love my care professionals, and they are single-handedly keeping me out of a care home.
I have 5 special carers in particular.
I love all of Home Instead; they are always there to help and care.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your wonderful feedback. We're delighted to hear that our care professionals are making such a positive difference in your life. It's heartwarming to know that their dedication and support are helping you remain comfortable at home. We'll be sure to share your kind words with your carers and the whole Home Instead team-they'll be thrilled to know how much they mean to you.

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Review from Jan W (Daughter of Client) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Carers are always punctual,respectful and allow my mum to maintain as much independence as possible. The carers are all familiar to her. We know exactly who is visiting in advance ,which allows me to write their name on my Mums whiteboard even though its the same,regular carers.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your kind words. We're really pleased to hear that your mum feels comfortable and supported by our carers. Consistency and familiarity are very important, so we're glad the regular team has helped her maintain independence while giving you peace of mind. We'll make sure to share your feedback with the carers - it will mean a lot to them.

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Review from Brian (Client) published on 26 September 2024 Submitted via Website • Report

Overall Experience

Excellent service over a 2 year period. Always on time or close to this. Friendly staff who went out of their way to help. Very kind to my wife and helped in ways which were possibly above and beyond our expectations.

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Review from Sally C (Daughter of Client) published on 6 June 2023 Submitted via Website • Report

Overall Experience

All the team that have been involved in my mum’s care, from administration to personal care have been outstanding. Everyone has been so professional and genuine with their care. I witnessed an immediate improvement in my mum's health when care commenced. The carers were soon able to have an understanding

of Mum's character and adapted their delivery of care appropriately, making Mum feel loved and valued. I always felt involved with the team and kept fully updated with every situation, both personally and via the impressive care planning app.
I will be forever grateful and will continue to recommend Home Instead as a care agency that is second to none. Thank you!

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Review from J G (Daughter of Client) published on 3 May 2023 Submitted via Website • Report

Overall Experience

Home Instead has provided an excellent, 100% reliable service to my mum for the past year. The carers are very good, but also the office staff who are always available, answer queries promptly and also highlight and follow up any issues (medical or otherwise) to family so that we are all always fully

in the loop regarding care.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your feedback regarding the support your mum receives from Home Instead. It's great that we are all able to work so well together to ensure your mum has the best care.

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Review from Ian H (Client) published on 8 March 2023 Submitted via Website • Report

Overall Experience

We have been using Home Instead now for some eighteen months twice a week for six hours.
My wife has serious mental health issues and Home Instead have help transform our lives by giving being supportive in the home and helping my wife with her health issues. We are in our late 60s.
As a carer, they

give me important respite so I can go to the gym or do my own things for a few hours a week. I know my wife is very safe in their very capable hands.
It is this dual care aspect of being able to do the practical things in life such as cleaning our bungalow but being able to drop this role and fall back to a caring role as required most useful.
Our two Caregivers are more like friends who we have got to know well which has been tremendously important. They will take my wife out for a walk or shopping and do almost anything within reason we ask of them.
I cannot see I time when they will not be part of our lives going forward and I will probably need them.

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Review from David M (Son of Client) published on 29 November 2022 Submitted via Website • Report

Overall Experience

Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.

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Review from Charlotte D (Daughter of Client) published on 6 July 2022 Submitted via Website • Report

Overall Experience

Such a fantastic service offered to my mum. She refused help elsewhere and home instead we're so flexible and understanding she took to them right away. They let mum keep her independence which is very important to her.
They have taken the worry away from my sister and I when we are on holiday, knowing

that there is always someone there to look after mum.
Mum's care giver is kind, patient, understanding and flexible.
We are very very happy with the service we receive.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

It's so lovely to hear such nice feedback. We're so glad that your mum is enjoying her support and that we provide comfort for you and your family.

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Review from Phyllis S (Client) published on 9 March 2022 Submitted via Postal Card • Report

Overall Experience

I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your lovely feedback. We are so glad that you look forward to our visits, and our CAREGivers certainly look forward to seeing you. Companionship is such an important part of our visits, and it's lovely to see the fantastic relationships that have been built since we first met you.

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Review from David W (Husband of Client) published on 9 March 2022 Submitted via Postal Card • Report

Overall Experience

All staff (both carers and office) have been friendly and understanding when dealing with day to day appointments and with problems regarding caring as they have occurred.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Your comments are very much appreciated. We know that supporting a loved one is not always easy, and we're happy to provide that much needed respite for you.

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Review from A M (Client) published on 9 March 2022 Submitted via Postal Card • Report

Overall Experience

Very friendly and efficient staff and service. Carers are willing to please and bend over backwards to supply meals, companionship, personal care if needed and help with day to day tasks.
They are always there to listen and cheer me up on my down days.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your kind words! We understand that building trust and a good relationship is important, and taking each day as it comes. We try to be as flexible as possible to meet our clients' needs, and we're glad you're happy with the support that you receive.

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Review from S W (Daughter of Client) published on 18 January 2022 Submitted via Website • Report

Overall Experience

We engaged Home Instead in mid-November to provide a mix of rehabilitation and ongoing care for Mum after hospital discharge. Experiences with other caregivers have been very unsatisfactory and so we were nervous of any claim made during our initial enquiries.
However, over the four weeks of care (and

counting), I can honestly say that this provider has exceeded our best expectations and lived up to everything they have promised.
Continuity of care is a genuine priority and each carer (Mum has three) has been personally introduced to Mum, with a lot of care taken over understanding the way Mum likes things.
The notes written by carers after each visit are invaluable for keeping me informed and assured that Mum is well cared for.
My only regret is that this wasn’t the first agency I found when looking for care. If you are reading this, I encourage you to make contact with Home Instead without delay and see for yourself what an excellent service they offer.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Many thanks for your kind words, and we are so pleased that your mother is finding our support beneficial. We know how important it is to ensure that care is joined up and use the expert knowledge of family members to provide the very best care. Your mum is a pleasure to support, and we love spending time with her.

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Review from D N (Daughter of Client) published on 18 January 2022 Submitted via Website • Report

Overall Experience

Home Instead has given my mother superb care and companionship for the last three years, until her recent move to a specialist dementia care home. Home Instead enabled her to stay in her own home despite her health and memory difficulties and to keep some independence. Initially, it was for companionship

and to support her to remember meals and medications. Then, as the dementia developed, they covered rest-breaks for live-in carers. At all times the carers have been wonderfully warm people as well as highly professional, and the office staff and supervisors have given me invaluable support too. The staff's willingness to offer some flexibility around the rest-break care when there were particular challenges was very supportive. Everyone got to know Mum really well, and their visits were the highlights of her day. I really cannot thank them all enough.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your lovely feedback. Whilst we will miss your mother dearly, we are so happy to have helped her remain at home for so long. With the experience our caregivers have in dementia, it really helped them engage with her and understand her needs well. We have loved supporting your mother and the family as the care changed, and wish you all the very best for the future.

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Review from John P (Husband of Client) published on 30 August 2021 Submitted via Website • Report

Overall Experience

The carer who attended my wife very quickly became a trusted friend. She treated my wife with dignity and respect right up to the end. One of the things that I liked about the Home Instead staff was that they did not wear uniforms but always attended in normal dress. Therefore did not appear as “nurses”.

Thank you all for your considered care.

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Review from Marion C (Client) published on 5 August 2021 Submitted via Postal Card • Report

Overall Experience

Could not have the carer of my choice. Different care sent each day so had to explain what was required.

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Review from Margaret S (Client) published on 26 July 2021 Submitted via Postal Card • Report

Overall Experience

We are delighted with the service, support and kindness received from Home Instead. Therefore we would highly recommend the company to those in need of such care.

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Review from Alan C (Husband of Client) published on 26 July 2021 Submitted via Postal Card • Report

Overall Experience

Carers are very willing and flexible.

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Review from M N (Client) published on 29 April 2021 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the service provided.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your kind feedback. It's lovely to see you remaining so independent at home and building your confidence through the support we provide.

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Review from William T (Husband of Client) published on 29 April 2021 Submitted via Postal Card • Report

Overall Experience

The care provided to my wife by Home Instead is both professional and sympathetic to her condition.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

We are happy to see that you are finding the service beneficial for your wife. It's so lovely to see how much she enjoys our outings and all the different activities she engages in.