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Home Instead (Shoreham, Petts Wood & Longfield)

Polhill Business Centre, London Road, Halstead, Sevenoaks, Kent TN14 7AA
Home Instead (Shoreham, Petts Wood & Longfield) Logo
Home Instead (Shoreham, Petts Wood & Longfield) logo
Mum would now not be without her carer and sees her as a valued friend.Tim F(Son of Client/Service User)
Home Instead (Shoreham, Petts Wood & Longfield), Sevenoaks
The attitude of the staff was always courteous and professional and staff were experiencedAnne F(Daughter of Client/Service User)
Home Instead (Shoreham, Petts Wood & Longfield), Sevenoaks
Going the 'extra mile' without fuss and with compassion sets the Home Instead team apart!R T(Son of Client/Service User)
Home Instead (Shoreham, Petts Wood & Longfield), Sevenoaks

Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.

The care staff (CAREGivers) believe in giving the elderly the most personalised, highest quality care that they deserve. Carers offer companionship, home help services and personal care support with daily living routines.

A premium service is offered, with a minimum of one hour calls to ensure that carers not only support...  

Care Provided by Home Instead (Shoreham, Petts Wood & Longfield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

Available on request

Contact Home Instead (Shoreham, Petts Wood & Longfield) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Sonia Thapa (Director)

Home Instead (Shoreham, Petts Wood & Longfield) Reviews (53)

9.8

Home Instead (Shoreham, Petts Wood & Longfield) has a Review Score of 9.8 (9.814) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Shoreham, Petts Wood & Longfield) has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from M B (Daughter of Client) published on 2 February 2026 Submitted via Website
Overall Experience
Our mother enjoys her visits from the young lady from Homes Instead.
It is so nice to know that she has someone keeping an eye out for her and her welfare and able to report

Back to us the family being our eyes and ears - as we are unable to see Mum on a regular basis

thank you

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Review from Leigh K (Daughter of Client) published on 30 January 2026 Submitted via Website
Overall Experience

Amazing support and care provided. Which has enabled me to continue working, with the knowledge that my mother is safe and being cared for. I would also say the carers are lovely to talk to and have provided plenty of reassurance and helpful advice.

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Review from D S (Daughter of Client) published on 27 January 2026 Submitted via Website
Overall Experience
The Homeinstead staff are really great to deal

With as they are very personable and understanding. The carer they placed with us for my mother was a very lovely and caring lady. I believe that these are qualities that Homeinstead look for in their carers which makes myself and my mother feel at ease.

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Review from Y N (Daughter of Client) published on 4 December 2025 Submitted via Website
Overall Experience
My experience of HomeInstead care has been very good . My mother has been a client for the last 2 years initially receiving companionship visits . These visits enabled me as her daughter and carer to have a break . Mum looked forward to these visits and enjoyed being able to play a game of chess, dominos and cards as well as taking a part in cake making sessions.
More recently following a major stroke we arranged a live in carer for my mother through Home Instead . This has enabled my mum to remain in her beloved home and receive full time care .

I would recommend Home Instead to any one looking for extra support for their elderly family member to remain at home ..

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for sharing your experience with us over the past two years. We're truly delighted to hear how much your mum enjoyed her companionship visits and the activities she shared with our team. We're also very glad that her live-in care has helped her stay in the home she loves after her stroke. Your recommendation means a great deal to us, and we're honoured to support you both.

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Review from Alan R (Son of Client) published on 4 December 2025 Submitted via Website
Overall Experience

The Home Instead carers provide a befriending service to my elderly mother but quite frequently go above and beyond. Because of her early stage dementia, my mother isn't always the easiest person to get on with but I'm kept up to date with any developments or concerns raised by the carers which I can then follow up. It's a comfort to know I can call the office for advice or to keep them in the loop.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for sharing this thoughtful feedback. We're so pleased to hear that our carers have been able to support your mother with kindness and patience, and that their updates bring you peace of mind. We're always here whenever you need advice or wish to share anything with us. Your trust means a great deal.

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Review from R T (Husband of Client) published on 4 December 2025 Submitted via Website
Overall Experience
We are very happy with the caring service provided for my wife who has Alzheimer's.
The two carers who come in the mornings to help wash and dress my wife are very friendly, happy and attentive to her complex needs.

All in all a great service.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for sharing your experience. We're very glad to hear that your wife feels supported and comfortable with our carers. It means a great deal to us that our team's friendliness and attentiveness are making a positive difference. We truly appreciate your kind words.

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Review from Roy C (Husband of Client) published on 4 December 2025 Submitted via Website
Overall Experience

We have nothing but high praise for all the staff at Home instead. We were recommended by a person who works in the care profession. The management team are so very helpful nothing is too much trouble. The staff outstanding and look after my wife very well.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your wonderful feedback. We're truly grateful for your kind words and delighted to hear that our team has been so supportive. Knowing your wife is well looked after means everything to us. We're always here to help in any way we can.

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Review from A G (Daughter of Client) published on 4 December 2025 Submitted via Website
Overall Experience

I find the office great to deal with and the carers of excellent quality. They're kind, competent and reliable. Such a relief to have them helping to care for Mum and Dad. I would recommend them unreservedly.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your lovely feedback. We're truly grateful for your kind words. It means a great deal to our whole team to know that our carers are making a positive difference for your mum and dad. We're always here to support you in any way we can.

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Review from Melinda T (Husband of Client) published on 17 November 2025 Submitted via Website
Overall Experience
I needed help for my husband when I had to have a knee of replacement.
I came across Home Instead and found they were professional , caring , understanding and knew exactly what I needed for my husband.
I didn't have to explain too much they came round saw all the equipment that we have understood my needs for my husband, ask me when I needed it they were here on the dot of the day I needed help when I came out of hospital and they have been here for the past two months if every day on time, ready for work, talking to my husband, they are kind, friendly and happy people.
It was a pleasure to find somebody who understood what I needed and wasn't rough with my husband and didn't take advantage of his generosity they respected our property all the time and left it the way they found it.

This company is a fantastic asset, I have to have another knee done and I will be coming back to Home Instead.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for sharing your experience. We're truly delighted to hear that our team was able to support both you and your husband during such an important time. Knowing that you felt understood, respected, and well cared for means the world to us. We're grateful for your trust and are...  

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Review from Graham K (Son of Client) published on 13 October 2025 Submitted via Website
Overall Experience
As a family, we couldn't be happier with our mum's carers: Home Instead. All of the staff are really lovely people and approach each visit with enthusiasm and creativity in the care they give.
Mum lives with dementia and is nearly 90. She isn't always easy but the carers are all very sensitive to her changeable moods and approach her accordingly. They always manage to leave her in a better mood than they found her in. They are all experts in getting her to do things she should do but is putting off, such as showering, wearing clean clothes and eating nutritious food. All of this is achieved by patient persuasion and comes out of experience with mum over the last year. In many ways they are much better at it than we are.
They are presently trying to get her out more and carers are actively exploring ways to get her interested in the outside world again.

Mum is vulnerable but we have no qualms in entrusting her care to Home Instead. They definitely enhance her life.

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Review from D B (Daughter of Client) published on 24 September 2025 Submitted via Website
Overall Experience
It's never easy to entrust someone else with your parent's care, especially when dementia is involved. But the support we've received has been such a comfort to our whole family. The caregivers provide a simple but truly meaningful service - a hot meal at lunchtime, washing up, a bit of ironing and laundry, emptying the bin - and, most importantly, gentle companionship.
These small daily tasks make a big difference for my parent, who is living with mixed dementia. The familiarity and routine help bring calm to the day, and the carers are always respectful, patient, and kind. They treat my parent like a person, not a task, and that means the world to us.

We're so pleased with this dependable support for our father.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for taking the time to share these kind words. We know how difficult it can be to place your trust in others when it comes to caring for a loved one, especially with dementia. It means a great deal to hear that our team has brought comfort, calm, and companionship to your father...  

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Review from Kathryn B (Client / Service User) published on 10 September 2025 Submitted via Postal Card
Overall Experience
Excellent service. Coudn't be happier. I love my care professionals, and they are single-handedly keeping me out of a care home.
I have 5 special carers in particular.

I love all of Home Instead; they are always there to help and care.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your wonderful feedback. We're delighted to hear that our care professionals are making such a positive difference in your life. It's heartwarming to know that their dedication and support are helping you remain comfortable at home. We'll be sure to share your kind words with your carers and the whole Home Instead team-they'll be thrilled to know how much they mean to you.

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Review from Jan W (Daughter of Client) published on 26 August 2025 Submitted via Website
Overall Experience

Carers are always punctual,respectful and allow my mum to maintain as much independence as possible. The carers are all familiar to her. We know exactly who is visiting in advance ,which allows me to write their name on my Mums whiteboard even though its the same,regular carers.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your kind words. We're really pleased to hear that your mum feels comfortable and supported by our carers. Consistency and familiarity are very important, so we're glad the regular team has helped her maintain independence while giving you peace of mind. We'll make sure to share your feedback with the carers - it will mean a lot to them.

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Review from Brian (Client / Service User) published on 26 September 2024 Submitted via Website
Overall Experience

Excellent service over a 2 year period. Always on time or close to this. Friendly staff who went out of their way to help. Very kind to my wife and helped in ways which were possibly above and beyond our expectations.

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Review from Sally C (Daughter of Client) published on 6 June 2023 Submitted via Website
Overall Experience
All the team that have been involved in my mum’s care, from administration to personal care have been outstanding. Everyone has been so professional and genuine with their care. I witnessed an immediate improvement in my mum's health when care commenced. The carers were soon able to have an understanding of Mum's character and adapted their delivery of care appropriately, making Mum feel loved and valued. I always felt involved with the team and kept fully updated with every situation, both personally and via the impressive care planning app.

I will be forever grateful and will continue to recommend Home Instead as a care agency that is second to none. Thank you!

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Review from J G (Daughter of Client) published on 3 May 2023 Submitted via Website
Overall Experience

Home Instead has provided an excellent, 100% reliable service to my mum for the past year. The carers are very good, but also the office staff who are always available, answer queries promptly and also highlight and follow up any issues (medical or otherwise) to family so that we are all always fully in the loop regarding care.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your feedback regarding the support your mum receives from Home Instead. It's great that we are all able to work so well together to ensure your mum has the best care.

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Review from Ian H (Client / Service User) published on 8 March 2023 Submitted via Website
Overall Experience
We have been using Home Instead now for some eighteen months twice a week for six hours.
My wife has serious mental health issues and Home Instead have help transform our lives by giving being supportive in the home and helping my wife with her health issues. We are in our late 60s.
As a carer, they give me important respite so I can go to the gym or do my own things for a few hours a week. I know my wife is very safe in their very capable hands.
It is this dual care aspect of being able to do the practical things in life such as cleaning our bungalow but being able to drop this role and fall back to a caring role as required most useful.
Our two Caregivers are more like friends who we have got to know well which has been tremendously important. They will take my wife out for a walk or shopping and do almost anything within reason we ask of them.

I cannot see I time when they will not be part of our lives going forward and I will probably need them.

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Review from David M (Son of Client) published on 29 November 2022 Submitted via Website
Overall Experience

Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.

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Review from Charlotte D (Daughter of Client) published on 6 July 2022 Submitted via Website
Overall Experience
Such a fantastic service offered to my mum. She refused help elsewhere and home instead we're so flexible and understanding she took to them right away. They let mum keep her independence which is very important to her.
They have taken the worry away from my sister and I when we are on holiday, knowing that there is always someone there to look after mum.
Mum's care giver is kind, patient, understanding and flexible.

We are very very happy with the service we receive.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

It's so lovely to hear such nice feedback. We're so glad that your mum is enjoying her support and that we provide comfort for you and your family.

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Review from Phyllis S (Client / Service User) published on 9 March 2022 Submitted via Postal Card
Overall Experience

I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your lovely feedback. We are so glad that you look forward to our visits, and our CAREGivers certainly look forward to seeing you. Companionship is such an important part of our visits, and it's lovely to see the fantastic relationships that have been built since we first met you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 August 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (Shoreham, Petts Wood & Longfield).

Awards / Recognitions (13)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

Meet the Team (1)

Sonia Thapa Job Title: Director Joined: 2015
Sonia Thapa

I have been a caregiver since my early teens, and in 2015, I found my true calling when I joined the Home Instead family. From the moment I came across Home Instead, I knew it was the right place for me. Every single person I have met within the organisation carries a deep passion for changing the lives of the elderly, and I wanted nothing more than to be a part of that mission in every possible way.

Growing up in a large multicultural family, I was taught from an early age to respect and care for elders—values I now strive to instil in my own children. Having witnessed firsthand the challenges within the care sector through my grandmother’s experience, I am grateful for the opportunity to make a difference in Shoreham and the surrounding towns and villages. Helping to provide compassionate, high-quality care is not just my profession - it is my purpose.

Frequently Asked Questions about Home Instead (Shoreham, Petts Wood & Longfield)

How many Carers does Home Instead (Shoreham, Petts Wood & Longfield) employ?

Home Instead (Shoreham, Petts Wood & Longfield) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Shoreham, Petts Wood & Longfield) to verify any information. View our terms and conditions. Home Instead (Shoreham, Petts Wood & Longfield) has an Enhanced Service - more info.