Home Instead Senior Care (Shoreham, Petts Wood & Longfield)

Polhill Business Centre, London Road, Sevenoaks TN14 7AA

Home Instead Shoreham, Petts Wood & Longfield (Kent) supports older people to stay independent in their own homes.

The care staff believe in giving the elderly the most personalised, highest quality care that they deserve. Staff offer companionship, home help and support with daily living routines.

A premium service is offered, with a minimum of one hour calls to ensure that CAREGivers can provide the best possible care. It also matched with people they visit through similar hobbies and interests, with the same CAREGiver visiting each time.

This ensures longstanding relationships, and allows clients to really feel as though they are spending time with their own family and friends. All CAREGivers are fully trained and DBS checked, with an additional specialist service in dementia care.

Group : Home Instead Senior Care

Person in charge: Joti Kaur (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Staff Languages (other than English): Panjabi, Punjabi

Fees Guide: £23-£25

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Shoreham, Petts Wood & Longfield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Home Instead Senior Care (Shoreham, Petts Wood & Longfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Shoreham, Petts Wood & Longfield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Home Instead Senior Care (Shoreham, Petts Wood & Longfield) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Shoreham, Petts Wood & Longfield) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Home Instead Senior Care (Shoreham, Petts Wood & Longfield) has a Review Score of 10 (10.000) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Shoreham, Petts Wood & Longfield)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Shoreham, Petts Wood & Longfield)

  • Daughter of Client/Service User
    1
  • Friend of Client/Service User
    1
  • Sister of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

Care, compassion, competence, knowledge and approachability are a few of the many tributes I can offer which reflect the face of "Home Instead".

How likely would you be to recommend Home Instead Senior Care (Shoreham, Petts Wood & Longfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers are very courteous, considerate, reliable and exercise their duties and services to a very high professional standard. They have given us peace of mind whilst my mother was in their care they have also raised any concerns they felt necessary to the wellbeing, safety and health of my mother.

How likely would you be to recommend Home Instead Senior Care (Shoreham, Petts Wood & Longfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My sisters and I were so delighted to have found a care provider that provides exactly the kind of care that our mother requires. Going the 'extra mile' without fuss and with compassion sets the Home Instead team apart!

How likely would you be to recommend Home Instead Senior Care (Shoreham, Petts Wood & Longfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very impressed with the professionalism, extreme kindness, care and courtesy shown to my friend. Every detail was covered in keeping her safe. They have shown respect and allowed my friend to retain her dignity in her cruel illness.
There was nothing that was too much trouble and their concern and genuine care was very evident. I highly recommend them.

How likely would you be to recommend Home Instead Senior Care (Shoreham, Petts Wood & Longfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I can't thank Home Instead enough for helping me out at this very difficult time. The girls that came were very friendly and very polite. I felt relaxed and comfortable in their company and would recommend them to my friends and family if needed.

How likely would you be to recommend Home Instead Senior Care (Shoreham, Petts Wood & Longfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Home Instead Senior Care (Shoreham, Petts Wood & Longfield)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet