Home Instead (Shoreham, Petts Wood & Longfield)

Mum is vulnerable but we have no qualms in entrusting her care to Home Instead. They definitely enhance her life.

We're so pleased with this dependable support for our father.

I love all of Home Instead; they are always there to help and care.

Carers are always punctual,respectful and allow my mum to maintain as much independence as possible. The carers are all familiar to her. We know exactly who is visiting in advance ,which allows me to write their name on my Mums whiteboard even though its the same,regular carers.

Excellent service over a 2 year period. Always on time or close to this. Friendly staff who went out of their way to help. Very kind to my wife and helped in ways which were possibly above and beyond our expectations.

I will be forever grateful and will continue to recommend Home Instead as a care agency that is second to none. Thank you!

Home Instead has provided an excellent, 100% reliable service to my mum for the past year. The carers are very good, but also the office staff who are always available, answer queries promptly and also highlight and follow up any issues (medical or otherwise) to family so that we are all always fully in the loop regarding care.

I cannot see I time when they will not be part of our lives going forward and I will probably need them.

Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.

We are very very happy with the service we receive.

I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.

All staff (both carers and office) have been friendly and understanding when dealing with day to day appointments and with problems regarding caring as they have occurred.

They are always there to listen and cheer me up on my down days.

My only regret is that this wasn’t the first agency I found when looking for care. If you are reading this, I encourage you to make contact with Home Instead without delay and see for yourself what an excellent service they offer.

Home Instead has given my mother superb care and companionship for the last three years, until her recent move to a specialist dementia care home. Home Instead enabled her to stay in her own home despite her health and memory difficulties and to keep some independence. Initially, it was for companionship and to support her to remember meals and medications. Then, as the dementia developed, they covered rest-breaks for live-in carers. At all times the carers have been wonderfully warm people as well as highly professional, and the office staff and supervisors have given me invaluable support too. The staff's willingness to offer some flexibility around the rest-break care when there were particular challenges was very supportive. Everyone got to know Mum really well, and their visits were the highlights of her day. I really cannot thank them all enough.

The carer who attended my wife very quickly became a trusted friend. She treated my wife with dignity and respect right up to the end. One of the things that I liked about the Home Instead staff was that they did not wear uniforms but always attended in normal dress. Therefore did not appear as “nurses”. Thank you all for your considered care.

Could not have the carer of my choice. Different care sent each day so had to explain what was required.

Carers are very willing and flexible.

We are delighted with the service, support and kindness received from Home Instead. Therefore we would highly recommend the company to those in need of such care.

I have nothing but praise for the service provided.