Home Instead (Shoreham, Petts Wood & Longfield)

I cannot see I time when they will not be part of our lives going forward and I will probably need them.

Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.

We are very very happy with the service we receive.

I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.

All staff (both carers and office) have been friendly and understanding when dealing with day to day appointments and with problems regarding caring as they have occurred.

They are always there to listen and cheer me up on my down days.

My only regret is that this wasn’t the first agency I found when looking for care. If you are reading this, I encourage you to make contact with Home Instead without delay and see for yourself what an excellent service they offer.

Home Instead has given my mother superb care and companionship for the last three years, until her recent move to a specialist dementia care home. Home Instead enabled her to stay in her own home despite her health and memory difficulties and to keep some independence. Initially, it was for companionship and to support her to remember meals and medications. Then, as the dementia developed, they covered rest-breaks for live-in carers. At all times the carers have been wonderfully warm people as well as highly professional, and the office staff and supervisors have given me invaluable support too. The staff's willingness to offer some flexibility around the rest-break care when there were particular challenges was very supportive. Everyone got to know Mum really well, and their visits were the highlights of her day. I really cannot thank them all enough.

The carer who attended my wife very quickly became a trusted friend. She treated my wife with dignity and respect right up to the end. One of the things that I liked about the Home Instead staff was that they did not wear uniforms but always attended in normal dress. Therefore did not appear as “nurses”. Thank you all for your considered care.

Could not have the carer of my choice. Different care sent each day so had to explain what was required.

Carers are very willing and flexible.

We are delighted with the service, support and kindness received from Home Instead. Therefore we would highly recommend the company to those in need of such care.

I have nothing but praise for the service provided.

The care provided to my wife by Home Instead is both professional and sympathetic to her condition.

The care companions have been so much more than carers. They've become like Dad's friends, friends who cook, clean and shop but who also sit and chat, really listen and do those little extra special things that make him feel valued. I know Dad has been pleased. For my sisters and me, it's given us peace of mind to have found an organisation who doesn't just pay lip service to caring.

As a rule, all of the carers are very good, caring and polite. Always happy to help.

Home Instead are excellent at what they do. The carers who have looked after my Aunt have been punctual, attentive and caring at all times. Office staff have also been very helpful and easy to contact. We could not have wished for better service.

The questions that are being asked are difficult to answer due to having no comparisons. Overall, things are satisfactory.

Nothing but praise.

Since the beginning, we have always been impressed with the selection of quality carers allocated to my mother. They have shown care and friendship above and beyond expectations, never more so than now, as my mother's health declines.