Home Instead (Shoreham, Petts Wood & Longfield)

The care provided to my wife by Home Instead is both professional and sympathetic to her condition.

The care companions have been so much more than carers. They've become like Dad's friends, friends who cook, clean and shop but who also sit and chat, really listen and do those little extra special things that make him feel valued. I know Dad has been pleased. For my sisters and me, it's given us peace of mind to have found an organisation who doesn't just pay lip service to caring.

As a rule, all of the carers are very good, caring and polite. Always happy to help.

Home Instead are excellent at what they do. The carers who have looked after my Aunt have been punctual, attentive and caring at all times. Office staff have also been very helpful and easy to contact. We could not have wished for better service.

The questions that are being asked are difficult to answer due to having no comparisons. Overall, things are satisfactory.

Nothing but praise.

Since the beginning, we have always been impressed with the selection of quality carers allocated to my mother. They have shown care and friendship above and beyond expectations, never more so than now, as my mother's health declines.

It is reassuring for my husband that a "new face" is introduced to him prior to any alteration as sometimes he finds change disconcerting. We have also found the new client newsletter, daily and weekly very beneficial.

I am very satisfied with the service provided by your carers, they are very polite, always on time and very helpful.

Our carer is an amazing young woman. We look at her as one of the family, and we couldn't do without her. On a personal view, she is my only contact with the outside world, (of course we see our family very often) and they think she is a "star"!

Both of our parents were living independently with mild to moderate dementia when we engaged with Home Instead shortly after our mother broke her hip and our father was left living alone in a large house as she convalesced. The management and CAREGivers have been responsive, organised, sensitive, professional and consistent from day 1, providing several visits a day to our father providing companionship and personal care. The knowledgeable office team have, and continue to, support us with advice and staffing flexibility to establish and maintain a live-in carer arrangement. The CAREgivers now visit daily to provide the live-in primary carer daybreak. Consistency in staffing is important for our parents as their dementia has developed over the last year. The CAREgivers that Home Instead have are engaging and enthusiastic and integrate with the live-in carer established routines. The creative interaction and energy they bring to the house is a lift for everyone.

There is always someone available in the office to talk to if I have concerns from time to time regarding my mother and they have never failed to resolve any issue quickly and professionally.

Home Instead have been providing befriending and support services to my father for over a year. When the lockdown started they arranged to take over all his needs to reduce the risk of any infection. My father is very happy with the carers and enjoys their company. They support him to phone me regularly and he always expresses his satisfaction. It gives us great peace of mind to know they are visiting him twice a day.

The care given to my father was exceptionally good. The carer began in more of a befriending role, but as Dad’s health deteriorated she adapted to his needs very efficiently. She went out of her way to make Dad’s last days as comfortable as possible. Another carer covered for her on her days off and was also very caring and capable. The attitude of the staff was always courteous and professional and staff were experienced and very well-trained. We had the utmost confidence in them and could not have managed without them. I have already recommended this care provider and would do so again.

I have regular carers coming in seven days a week, three times a day. They enable me to stay in my own home and have my independence. Nothing is ever too much for them. They are really good to me and look after me really well. They have enabled me to go out on visits and are always there for me. They are all lovely women and are now my friends.

Home Instead provided care for my Mum on a daily basis during a difficult time. At short notice, they did everything possible to help us out and provide a carer for Mum. They were extremely professional at all times and communicated well with the family. Most importantly, they were fantastic with Mum. I can't recommend them highly enough.

My caregiver has been wonderful. I would be lost without her as my friend. We are both keen travellers and have a lot in common. She is very helpful. Thank you to them.

My mother suffers from early-stage Alzheimer's Disease and both my sister and I (her only kids) live overseas. I live in Ireland and my sister lives in Australia. My mother no longer travels. I visit about once a month, but keeping Mum comfortable, safe and supported was becoming more and more difficult. About 6 months ago we contacted Home Instead Shoreham. I must say, I cannot praise them enough. Right from the outset, we were treated with the utmost professionalism, kindness and understanding. The process of establishing care for Mum was not straightforward, as Mum was, at first, quite resistant. However, it is testimony to the patience and experience of the team at Home Instead Shoreham that we were able to get through even this issue, so smoothly. Mum would now not be without her carer and sees her as a valued friend. Mum even thanks me now for "finding" her carer for her! It is such a relief to my sister and I. I cannot recommend the team at Home Instead Shoreham highly enough!

Thank you Home Instead! You are a compassionate company with the highest of standards. Thank you for enabling our dad to live in the place he loves the most, his home!

Care, compassion, competence, knowledge and approachability are a few of the many tributes I can offer which reflect the face of "Home Instead".