Home Instead (Shoreham, Petts Wood & Longfield)

Polhill Business Centre, London Road, Halstead, Sevenoaks TN14 7AA
Review Us
9.2 43 Reviews
  • Home Instead (Shoreham, Petts Wood & Longfield), Sevenoaks
Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.

The care staff (CAREGivers) believe in giving the elderly the most personalised, highest quality care that they deserve. Carers offer companionship, home help services and personal care support with daily living routines.

A premium service is offered, with a minimum of one hour calls to ensure that carers not only support the essential needs of the client but get to build relationships based on trust. Carers are matched with clients through their personalities, interests and approach. Consistency of care is one of the most important parts of the service for clients so they ensure the same carers visit each client which provides consistent and high standards of care. As clients and carers build relationships the bond grows.

This ensures longstanding relationships, and allows clients to really feel as though they are spending time with their own family or friends. All CAREGivers are fully trained and DBS checked, with an additional specialist service in dementia care.
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Care Provided by Home Instead (Shoreham, Petts Wood & Longfield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sonia Thapa (Director)

Home Instead (Shoreham, Petts Wood & Longfield) Reviews (43)

9.2

Home Instead (Shoreham, Petts Wood & Longfield) has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years.
Over all time Home Instead (Shoreham, Petts Wood & Longfield) has 43 reviews.

Overall Experience
  • 42
  • 1
  • 0
  • 0
  • 0
Date Published
  • 43
  • 3
  • 3
  • 4
  • 39
Reviewer Connection to Home Instead (Shoreham, Petts Wood & Longfield)
  • 14
  • 12
  • 6
  • 4
  • 3
  • 2
  • 1
  • 1
Total of 43, showing 41-43
Review from R T (Son of Client) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sisters and I were so delighted to have found a care provider that provides exactly the kind of care that our mother requires. Going the 'extra mile' without fuss and with compassion sets the Home Instead team apart!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra T (Friend of Client) published on 17 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the professionalism, extreme kindness, care and courtesy shown to my friend. Every detail was covered in keeping her safe. They have shown respect and allowed my friend to retain her dignity in her cruel illness.
There was nothing that was too much trouble and their concern and
genuine care was very evident. I highly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B C (Wife of Client) assisted by family/friend published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank Home Instead enough for helping me out at this very difficult time. The girls that came were very friendly and very polite. I felt relaxed and comfortable in their company and would recommend them to my friends and family if needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Home Instead (Shoreham, Petts Wood & Longfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Home Instead (Shoreham, Petts Wood & Longfield) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Shoreham, Petts Wood & Longfield) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Sonia

Sonia Thapa

Job Title: Director Joined: 2015

I have been a caregiver since my early teens, and in 2015, I found my true calling when I joined the Home Instead family. From the moment I came across Home Instead, I knew it was the right place for me. Every single person I have met within the organisation carries a deep passion for changing the lives of the elderly, and I wanted nothing more than to be a part of that mission in every possible way.


Growing up in a large multicultural family, I was taught from an early age to respect and care for elders—values I now strive to instil in my own children. Having witnessed firsthand the challenges within the care sector through my grandmother’s experience, I am grateful for the opportunity to make a difference in Shoreham and the surrounding towns and villages. Helping to provide compassionate, high-quality care is not just my profession - it is my purpose.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Shoreham, Petts Wood & Longfield) to verify any information. View our terms and conditions. Home Instead (Shoreham, Petts Wood & Longfield) has an Enhanced Service - more info.