Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

I have always found staff helpful, friendly and hard working, doing whatever job I ask them to do. It would be helpful if I could contacted by the management if staff are unable to come, or would arrive late (due to traffic etc).

I had a total knee replacement on the 21st of November 2025 and have found the service to be first class. The companionship of the carers has helped me a lot as I live alone.

I cannot speak highly enough of the care and support that has been given to my parents but also to me as I endeavour to ensure the best care possible for them.

All the carers treated Mum with respect and dignity. We all greatly valued their efforts, and will be sorry not to see them any more.

We chose Home Instead to assist with my mother's care a year ago and we have been extremely pleased with the support we have received from the company. We generally have one of three regular carers visiting for an hour every weekday morning and these three individuals have, in their different ways, established a wonderfully warm relationship with my mother. Occasionally, naturally, different carers are assigned, but each one has proved to be thoroughly professional and a pleasure to have in our house. Over the year there have been times when the regular pattern has had to change - sometimes at quite short notice - but the company has dealt with these situations promptly and efficiently. Every member of staff that I have dealt with has gone out of their way to be helpful. I would wholeheartedly recommend Home Instead to anyone requiring support at home.

My mother has advanced Alzheimer's, and is predominately cared for by my father, who, himself, is of advanced years and poor health. The whole situation was becoming somewhat challenging, and emotionally and physically draining not least for my father.

It was for these reasons that additional care and support was sought. In what is a big leap of faith, and trust, I can honestly say things could not have gone more smoothly with Home Instead. The support workers are second to none. I have the reassurance that someone is on hand, and is responsive to my parents' changing needs. I am kept up to date with my parents' care which gives me the comfort that matters are identified and addressed before they get out of hand.

I would happily recommend Home Instead to anyone in a similar situation.

I cannot recommend Home Instead too highly. The service provided has been excellent from start to finish, very responsive to needs and flexible with timing of visits to fit around my parents hospital appointments, social commitments etc. The carers have all been kind and supportive and have listened to what my parents want, for example taking my mother out for daily walks and doing the laundry according to my father's instructions. It's also been very good that the same staff have generally been looking after Mum and Dad and they have all got to know each other. The staff are lovely! Thanks to everyone at Home Instead.

Having left hospital after having a serious fall, I contacted home instead and they set up a personal care package at short notice. During the ensuing six weeks, I had a number of different carers, all of whom were very pleasant, sympathetic and helpful.They were unfailingly punctual and were all of great assistance. I have no hesitation in recommending their services

I cannot thank Home Instead enough for the care they provided for my Dad. At all times the care shown was considerate and compassionate and responsive to changes in the my Dad's requirements, even at short notice. Communication was always 1st class and all my family appreciated the detailed reports provided each visit.

The app is really useful and helps me feel involved in my dad's day to day care.

I have nothing but praise for the care provided by Home Instead - all the carers and the staff in the office have always been more than kind and so helpful in providing the care for my father over many years. Professional and with empathy - Home Instead provides secure care which is reassuring for all the family and my father always enjoyed the carers visits and company.

I use Home Instead infrequently, when my husband (and carer) is away, and have done so for about two years.

Without exception, the people I have communicated with, and who have visited, have been kind, flexible and attentive.

Highly recommend.

Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers are polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.

I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I will definitely use Home Instead again if I need additional support to maintain my independent living.

A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at home and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!

Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise the admin and communication has been great. Couldn't be without you now!

One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't fault it.

The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.

We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!

As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!