Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

1 Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells TN2 4RF
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9.7 28 Reviews
  • Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge), Tunbridge Wells
Home Instead (Tunbridge Wells) has been established from an ambition to achieve quality and compassionate home care for people, that helps them to remain independent, active and fulfilled in their own homes..

Clients benefit from domiciliary packages put together with passion, tailored to their requirements and carried out by carefully chosen and well-trained caregivers.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at-home care that is flexible and carried out by friendly individuals.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £44.17
  • Weekly Live-in Care Fees: from £1995

Mileage incurred whilst transporting clients or running errands on their behalf: £0.45 per mile.
An initial set-up fee of £275.00 ( for LIC £300) is payable on the first invoice only.
The prices shown above are the total amount we charge and no VAT is added to the invoice.
Please note: We require 14 days’ notice for the cancellation of any regular scheduled visit or additional visit. 4 weeks' notice is required for cancellation of bank holiday visits.

These prices are only a guideline, please contact Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emily Blioja (Care & Registered Manager)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) Reviews (28)

Total of 28, showing 21-28
9.7

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has 28 reviews.

Overall Experience

  • 19
  • 9
  • 0
  • 0
  • 0

Date Published

28
10
15
21
7

Review from Celia S (Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been excellent. All the carers arrived on time and gave me the care I requested. The carers found a lot to do in the house. The carers were experienced with the exception of one younger carer.

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Review from R K (Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided a caring, efficient and friendly service. Which can also be tailored to meet the requirements of individual customers. I have no difficulty in recommending their organisation to potential client.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your review, we are so pleased that you are happy with our service.

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Review from M W (Wife of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband developed vascular dementia some years ago, and although his health has declined we have managed to keep him at home, in part due to the excellent care provided by Home Instead. We have used their services since 2017. The carers have all been kind and attentive, happy to play a game or take
him out, often helping with little chores. We have a very complicated schedule and the Home Instead administrators have been wonderful in accommodating our requests, aiming to send a regular 'rota' of carers who have gotten to know my husband well. The service has been a great support to both of us.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you - it is a pleasure visiting your husband and we are so pleased that you are happy with our service.

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Review from Graham S (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead to support our Mum who has vascular dementia. They took time to assess Mum and get to know her. Each of the caregivers built a great relationship with her and really understood her needs and ours in support of Mum. They provided us with lots of help and advice. They took Mum
out which she liked. Mum has now moved into a care home, however we will still use the Home Instead service to allow Mum to have a couple of outings a week. It's a first-class service that we would highly recommend.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you Graham for your review. It has been such a pleasure visiting your Mum and we are so pleased we can continue to see her.

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Review from Beverley J (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers provided by Home Instead have been excellent, and the support provided from the office has also been top quality. My father was initially concerned about having carers coming to his house but would not be without them now!

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you Beverley for your review, it has been such a pleasure to look after your father.

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Review from Joanna J (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with the care and professionalism of the people working with mum. Mum has very much enjoyed and appreciated their company, good advice and practical help.
It has given us much greater peace of mind knowing that mum has this support.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you Joanna for your review. It has been a pleasure visiting your mother.

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Review from F C (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted Home Instead after my mother had had a fall and needed some support around the house whilst she recovered. The team of carers and office staff have since provided wonderful support for my mother. After my mother recovered from her fall, the team proved too good to let go. They provide
practical help and care, but just as importantly, companionship and friendship. They offer me peace of mind that my mother is safe and regularly checked on. The whole team are helpful, responsive and friendly. I cannot fault their care and support.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you so much Frances for your review. It has been a pleasure visiting your mother.

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Review from K K (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) have provided consistently good care for my mother. The caregivers that visit her take her to a variety of different places for walks and support her with her everyday chores, such as shopping and ironing. If my mother needs extra support, either
practical or emotional, her 'ladies' (as my mother calls them!) are efficient and skilled at dealing with any situation that may arise. I truly believe that Home Instead deliver a service that has enabled my mother to continue living as independently as possible in her own home.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your review. It is a pleasure to visit your mother and we are so pleased she enjoys our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is calculated as follows: ( (96 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 124 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (8)

Graham

Graham Crabb

Job Title: Owner

Joined: 2020

Graham has been the owner of Home Instead Tunbridge Wells, Sevenoaks and Edenbridge since October 2020. He is actively involved in the running of the office including making coffee!

Emily

Emily Blioja

Job Title: Care & Registered Manager

Joined: 2023

Emily joined the Home Instead team in July 2023. She has brought a wealth of knowledge and experience from her previous roles in the Care Sector and is an asset to the team.

Sue

Sue Solomon

Job Title: Office Manager

Joined: 2019

Sue joined the Tunbridge Wells Franchise in 2019 and has a great knowledge of all office procedures. Sue manages the financial aspects of the business amongst other things.

Chanel

Chanel Jenner

Job Title: Care Manager

Joined: 2024

Chanel joined us as a Field Care Supervisor in 2024. She has more than 20 years of experience in the domiciliary care industry. She spends a lot of time out and about supporting our clients and care professionals alike.

Alannah

Alannah Stanley

Job Title: Scheduler

Joined: 2024

Alannah joined Home Instead initially as one of our Care Pros but with several years experience of scheduling at a previous care company was the perfect fit when we were looking for a new scheduler.

Colin

Colin Ash

Job Title: Recruiter

Joined: 2023

Colin joined in 2023, he has a wealth of recruitment and marketing experience. He previously worked in the financial and health fields in London.

Mollie

Mollie Jenner

Job Title: Trainer

Joined: 2024

Mollie joined the team in 2024 as our in-house trainer. She brings with her experience as a carer in various settings.

Debbie

Debbie Moon

Job Title: Marketing Lead

Joined: 2022

Debbie joined Home Instead in 2022 bringing with her a wealth of knowledge and experience of IT/Office Skills.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) to verify any information. View our terms and conditions. Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has an Enhanced Service - more info.