Home Instead (Maidstone)

HI were always at the end of the phone and did everything they could to help out in an emergency.

Leigh especially built a good relationship with my mum and was very good with her. My mum really listened her when giving advice.

I highly recommend them to anyone.

Having used Home Instead for my Uncle over the last year i have been thoroughly impressed with the service, Support and Expertise given to us. From first contact, nothing has been too much of an issue and they have gone over and above to help me out with any difficult situations that have arisen. The Care Pro's have always been professional but more importantly, Caring. My Uncle always enjoyed having his daily visits. Without doubt the right choice. Highly recommended.

Dad has employed Home Instead care pro's for a number of months now. The assessment process is thorough and meaningful. Home Instead Maidstone know what they are doing. From the management to the care pro's they have proven to be first class lovely people and obviously a happy team of staff. The caregivers deliver with genuine care and authenticity, having taken an interest in Dad's life before he needed care, so he feels he can talk to them about his life's achievements and the love of his life, his wife. They see him as a person not a patient. On two occasions following a fall at home the care pro's have stayed with Dad for several hours awaiting an ambulance, helping as best they could to make him comfortable and keeping his spirits up with chat and laughter. The Out of office hours service has also been very helpful. I am so pleased that we chose Home Instead Maidstone for Dad's care needs.

Found the app a convenient way to be kept informed about visits

We were very pleased with the care provided for my Father in law recently.

The carers were very attentive and caring during the time he used the service.

The office were very helpful and informed us of any delays from the carers.

We were very pleased with the care provided. We had to halt the service for financial reasons only.

Our carer cared extremely well for my husband's needs while I took a break and had a week's holiday. She understood him very well and he was very happy to be looked after by her. I would be pleased for her to come again.

The Carers provided by Home Instead have been of the highest quality, not only in the services provided, (personal care, housework, laundry, cooking meals etc) but also in their kind, considerate and respectful manners in which they carried out their duties. For four and a half years, they have given me the chance to be a daughter, rather than a carer, for a pair of 90+ year olds who were able to stay in their own home for longer than we thought they would be able. So, thank you very much Home Instead for being there when I couldn't and becoming 'part of our family'. I would have no hesitation in recommending Home Instead, either for a few hours a week or as a full live-in service. Thank you again.

I have recently written to the Maidstone Home Instead Team to pass on my sincere thanks to all those who looked after my father in the last months of his life.

I believe that the care he received at home was excellent, with all carers showing compassion and patience whilst delivering the care he required, enabling him to continue his independent life at home. He resisted having any help, but once the pattern of care was established, whenever I asked if he would like me to step down the hours or stop the visits he would say "well, let's get to the end of the month and see". It was clear he was very happy with the support.

Their care made a difficult time bearable for both my father and my sister and I. Keep up the good work, and know that all you do, makes such a difference.

I have been involved in the commissioning of social care for 19 years, I engaged home instead for my grandmother's care - the support and care was exceptional, the very best I have seen in nearly 2 decades. Extremely professional and caring - I cannot rate them highly enough. They are beyond outstanding and a true credit to the industry.

Home Instead were recommended to me when my 88 year old Mother was struggling with increasing memory problems and timekeeping issues. She was also incredibly lonely. The care package was put together so quickly and efficiently and nothing was too much trouble. The care professionals who visited Mum were so so kind and treated Mum with such care and compassion that I can't ever thank them enough. The whole team are outstanding and a special mention to one member of staff in particular who not only re-arranged appointments at short notice so many times but also supported me through a very difficult time. Sadly 24 hour residential care is now needed but I would not hesitate to recommend Home Instead. A fantastic well run company.

Home Instead carers have provided company and personal care to my Mum so that I can have an afternoon off each week. They chat with her, or sit and amuse themselves while she snoozes - they always support Mum with whatever she wants to do. She can't get drinks for herself or use the smart TV functions, so the carers do this, as well as helping her use the commode. Mum values having a regular carer rather than different people every week and Home Instead provides that consistency for her.

My mum's care pros throughout her few years with Home Instead were absolutely wonderful but the last few weeks of Mum's life everyone of the ladies that looked after her, showed her so much love, kindness and respect that went way over what we ever thought we would get. They truly helped her and us as a family cope with what was happening, we will be forever grateful to everyone at Home Instead and we could never put into words how much they meant to mum and us, thank you from the bottom of our hearts, we recommend you highly and always will.

I cannot thank everyone enough for all the patience, help and understanding. All the staff are so friendly, always chatty and so much fun. I would recommend Home Instead to everyone who are looking for carers. My mother is extremely happy with the care and carer.

The overall care from management to the carers was exceptional. My mum was 89 and they cared for her in the last 12 months of her life as she was keen to stay at home as long as she could. Everyone who visited her offered varied support from shopping to helping with meals or just keeping her company. It was a great comfort to me knowing she had someone seeing her every day and they supported me during the last few months which were stressful with her health. Always grateful for their human kindness.

Living a long way away it was a great comfort to me that Mum had a regular visitor each week who brought her out of herself.

The carers who were provided by Home Instead were always efficient, kind, reliable and helpful to my 93-year-old mother. They visited her in her home and gave her assistance with cooking a meal, basic housework and preparing for bed.

We initially contacted Home Instead because we wanted a companion to spend one day a week with Dad doing the things he enjoyed which the family were not able to provide on a regular basis, specifically taking him out in the car and for walks in the countryside. Home Instead were able to provide a wonderful lady for 2 years who provided that and much, much more. She got to know Dad very well and went above and beyond to ensure he was happy, had fun, enjoyed himself, and had nourishing drinks and meals. She took him out whatever the weather, finding places to walk about indoors with lots of time to chat and have a coffee if it was cold or wet. She was very reliable and cover was provided during her holidays by equally lovely ladies. She became a friend and great support to Dad's companion too. It was great that she wore her own clothes rather than a uniform which could have been stigmatising for Dad. We were very sad to end the service when Dad had to enter a care home permanently.

I would highly recommend Home Instead (Maidstone). They are a superb team of care givers and have looked after my mum for the past few years with kindness and compassion and have gone above and beyond to help out whenever needed. A huge thank you to all the staff there.