Home Instead (Maidstone)

Heritage House, Yalding Hill, Yalding, Maidstone ME18 6AL
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9.8 44 Reviews
  • Home Instead (Maidstone), Maidstone
Home Instead in Maidstone specialises in providing care for older people in their own homes. The service is extremely flexible and ranges from help a few hours a day to 24 hour care.

Services can include personal care such as assistance with bathing, dressing and medication reminders; home help covering housework, shopping and meal preparation; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

The team also provide a range of specialist services, which include Alzheimer’s and dementia care, convalescence care and respite care.
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Care Provided by Home Instead (Maidstone)

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Maidstone) to get a personalised quote.

Contact Home Instead (Maidstone) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mark Craig (Owner)

Home Instead (Maidstone) Reviews (44)

9.8

Home Instead (Maidstone) has a Review Score of 9.8 (9.796) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Maidstone) has 44 reviews.

Overall Experience
  • 40
  • 4
  • 0
  • 0
  • 0
Date Published
  • 44
  • 8
  • 9
  • 16
  • 28
Reviewer Connection to Home Instead (Maidstone)
  • 23
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Kelly D (Power of Attorney of Client) published on 1 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked with the guys at Home Instead (Maidstone) for a number of years. My "Granny" test for providers of care for my clients is extremely high and robust. If care provided is not acceptable for my grandmother then it is not acceptable for my clients. Home Instead is one of only three care
agencies I use as they provide an extremely high standard of care for their and my clients. It is not just the team on the ground that make the difference but the happy team that work behind the scenes to make everything tick along perfectly. The phone is always answered with a cheerful voice, the care supervisor always smiles and the care team always go out of their way to do more than their clients need.


It does not stop with their care. Home Instead really take the time to get to know their clients and their families to ensure that they understand the person who needs the care. All of my clients feel like people with the Home Instead team. They are made to feel important and valuable and look forward to their visits.


The Home Instead team are friends to my clients as well as their professional carers.


I trust the team with all of my clients and these guys are at the top of my list for recommendation.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jonathan K (Son of Client) published on 1 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
After some rather bad experiences with another care agency, Home Instead came with good recommendations and have constantly gone the extra mile to help my mother who has some difficult issues. They are always putting my mother's self interests first and are a constant companion and cater to her. In
our experience they have been very flexible and adaptable, even attending meetings on mums behalf.
I would thoroughly recommend Home Instead to anyone looking for a care team for caring and consistent support.
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Review from Pauline L (Daughter of Client) published on 30 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been pleased with the care my father has received from Home Instead during the last 18 months. The care givers have generally been cheerful and very professional in all their dealings with my father, who, because of his dementia is not always easy to care for. I have been able to continue to
work knowing someone will be making lunch and spending time with my father when I can't be there.
Home instead do their best to keep care givers consistent so that my father gets to know them and trust them which means he will let them help him with things like bathing, something he doesn't even want me to help with.
When my father's care package started he was still able to go out more and the care givers would take him into the village for lunch at a cafe, or for fish and chips, something I know he enjoyed very much.
It is important to me and my family that we care for Dad at home and I wouldn't be able to do that without Home Instead.
There have been occasional hiccoughs, for example when a care giver is ill, but in general Home Instead sort the problem as quickly as possible and will even send out senior managers to do the lunch or whatever is required.
If a new care giver starts work then they are always introduced to me as well as my father beforehand so that I know exactly who is coming and going each day.
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Review from Helen K (Friend of Client) published on 30 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely caring and understanding company, which is so important to the quality of life in the physically and emotionally frail elderly people in their care. A well run company that most certainly provides caring support for clients, family and friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Home Instead (Maidstone) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Home Instead (Maidstone) is calculated as follows: ( (87 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidstone) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (5)

Emma

Emma Chick

Job Title: Head of Operations Joined: 2013

Emma is our Head of Operations, Associate Member of the CIPD

Sara

Sara Grist

Job Title: Registered Care Manager Joined: 2023

Sara is our Registered Care Manager

Debra

Debra Russell

Job Title: Client Experience Coordinator Joined: 2021

Debra is our Client Experience Coordinator

Sophie

Sophie Wahts

Job Title: People Experience Coordinator Joined: 2022

Sophie is our People Experience Coordinator

No image found

Sally Bradford

Job Title: Recruiter Joined: 2016

Sally is our Home Instead Recruiter

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