Home Instead (Maidstone)

Heritage House, Yalding Hill, Yalding, Maidstone ME18 6AL
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9.9 41 Reviews
  • Home Instead (Maidstone), Maidstone
Home Instead in Maidstone specialises in providing care for older people in their own homes. The service is extremely flexible and ranges from help a few hours a day to 24 hour care.

Services can include personal care such as assistance with bathing, dressing and medication reminders; home help covering housework, shopping and meal preparation; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

The team also provide a range of specialist services, which include Alzheimer’s and dementia care, convalescence care and respite care.
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Care Provided by Home Instead (Maidstone)

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in Charge

  • Mark Craig (Owner)

Home Instead (Maidstone) Reviews (41)

9.9

Home Instead (Maidstone) has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Maidstone) has 41 reviews.

Overall Experience
  • 37
  • 4
  • 0
  • 0
  • 0
Date Published
  • 41
  • 5
  • 7
  • 13
  • 28
Reviewer Connection to Home Instead (Maidstone)
  • 21
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Helen K (Friend of Client) published on 30 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely caring and understanding company, which is so important to the quality of life in the physically and emotionally frail elderly people in their care. A well run company that most certainly provides caring support for clients, family and friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Home Instead (Maidstone) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Home Instead (Maidstone) is calculated as follows: ( (69 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidstone) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (5)

Emma

Emma Chick

Job Title: Head of Operations Joined: 2013

Emma is our Head of Operations, Associate Member of the CIPD

Sara

Sara Grist

Job Title: Registered Care Manager Joined: 2023

Sara is our Registered Care Manager

Debra

Debra Russell

Job Title: Client Experience Coordinator Joined: 2021

Debra is our Client Experience Coordinator

Sophie

Sophie Wahts

Job Title: People Experience Coordinator Joined: 2022

Sophie is our People Experience Coordinator

No image found

Sally Bradford

Job Title: Recruiter Joined: 2016

Sally is our Home Instead Recruiter

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