Home Instead (Maidstone)

Mum was cared for by the Home Instead (Maidstone) team for two and a half years starting during the pandemic. It was explained to us from the outset that they would listen to what Mum wanted and work with her to achieve this. They helped with the everyday tasks but more than that they showed such kindness and also shared much laughter with her. If the Care Professionals had a concern they would report directly to the office. Who would both advise the best course of action and also inform the family so we could also support. In the latter days her personal needs increased, which caused her much embarrassment but she was treated with such dignity that she was able to accept the help she needed. We are so grateful for the care provided to her and know that Mum really enjoyed the visits and getting to know the various ladies. Because of each and every one of the Home Instead (Maidstone) team we, as a family, were able to respect Mum's wishes to remain in her home until so close to the end of her life. For this, we are eternally grateful.

Thoroughly recommended, you won't do better.

Home Instead has been brilliant during the time they have been visiting my dad. All the staff are totally invested in the care of their clients, whether they are the carers themselves or the staff in the office. Home Instead provides a very reliable service and keeps me informed of any problems or changes. I feel able to discuss any issues arising with Dad's care without any fear of awkwardness and they are very understanding and do their utmost to make adjustments to Dad's care as needed. I wouldn't hesitate to recommend them to anyone needing their services, they really are top class!

I must say that all the Home Instead carers have been very capable and very professional which has not always been the case with other agencies that we have used and I would have absolutely no hesitation in recommending them as a first-class multi-talented caring organisation.

We could not have managed without the help of Home Instead when my husband returned home three months after being admitted to hospital with encephalitis, which left him with cognitive and mobility problems. Carers came in each morning to help him wash and dress; without exception they were excellent: kind, compassionate, supportive, efficient. In fact, those words sum up our experience of Home Instead, and I would recommend them without hesitation to anyone in need of short or long-term care in their own home.

For more than two years Home Instead have provided personal care for my wife several times a week. All the carers visiting our home are friendly and competent. During the Covid pandemic, they have followed strict hygiene routines and always exude confidence that they know exactly what they have to do to look after the needs of my wife who has early-onset Alzheimer's and cannot manage personal hygiene without their help. Because Home Instead have been providing care using the same carers for much of the past two years I have formed extremely useful relationships whereby I can discuss my care plans and ideas with them and this helps me to deal with the gradual progression of my wife's illness. I would describe this benefit as invaluable given the circumstances I find myself in. One final point. The carers are always on time and prepare detailed notes on each visit before leaving.

We could not have asked for a better caregiving company for our mum. From the initial phone call and meeting, it was such a personal experience, and we knew she would be in safe hands. Every one of her carers was lovely and kind. From times of chatting, light housework, meal prepped and cooked- they really cared. When Mum went to a hospice and then a nursing home, Home Instead were so supportive and genuinely wanted the best for our mum. We cannot recommend them enough.

My mother-in-law needed help, so I offered to find a company that wasn't just a good caregiver, but an outstanding one. So using the CQC website, I began my search in her local area. It wasn't difficult narrowing it down, outstanding isn't common. After speaking to three companies, Home Instead was by far the most engaging, most interested in my requirements, and my mother-in-law's needs. Before I got off the phone, my mind was set. I discussed it with my husband, who discussed it with the immediate family, they were happy to go with my gut instinct, and Home Instead have now been with my mother-in-law for many weeks, even at her most vulnerable. No feeling of worry, whether they are doing things how you would do it. Kind, empathetic, open and honest, thinking ahead about the little things that make it far more than just care, it's an overall feeling of calm, each and every member of staff is now family, and you know your loved ones are in the very best hands. Thank you Home Instead.

Amazing people.

So thank you all so very much for making this possible for Mum and myself. Truly a fantastic team, great communication, understanding and support.

I have been extremely impressed with the whole service from Home Instead. From my initial phone call, the first meeting and everything since, I have been totally satisfied with the level of care from every member of the team. The communications are detailed and timely, and I cannot recommend them highly enough. Wonderful service!

Very impressed with the care and support given by Home Instead from Maidstone with regards to a friend in Headcorn, Kent. They go the extra mile with her and always treat her with huge dignity and respect. They have liaised with other agencies too with regards to support of physical problems and have always got her to appointments. My friend always looks forward to her visits from the Home Instead staff and trusts them to do the right thing by her. I have been so impressed that I wouldn't have any hesitation in recommending them to others and are very much worth the money. On occasions when I have phoned Home instead I have always found them to be polite, supportive and respectful. The fact that they will always send the same caregiver to my friend lowers her anxiety and makes befriending far more beneficial.

Thank you just doesn't cover it!

Care givers have been helping my husband for nearly 2 years . Unfortunately he is now in a Residential Care home. Every Caregiver that came to us was friendly, efficient and very caring both to my husband and myself. I cannot fault the support that they gave us, enabling my husband to remain at home for nearly two years. Thank you to the manager and team.

My husband has needed extra support for several years, initially an hour a day and then gradually increasing to 4 hours but spread across the day. Home Instead have always been extremely accommodating when changes have been needed, suggesting the best way forward for my husband, even though that required more travel for carers. Initially, carers worked hard to stimulate my husband, talking about his books, taking him for walks in the garden etc. Everyone was always extremely kind and supportive - but I saw the very best of people in the last few weeks before my husband had to move to a care home. When our lives were spiralling out of control the Home Instead team, Carers and Management, were there offering support and enabling us to move to the next stage. I am extremely grateful for the support they gave to both myself and my husband.

I wouldn't hesitate to recommend Home Instead as they give a first class service.

Care Givers show patience, empathy and are genuinely interested in her as a person. We cannot speak highly enough of the care that is being given. Thank you.

I have no complaints. Every helper has been very fair and assisted in any way I have asked.

We have been a client of Home instead for approximately 18 months now and my mother-in-law receives a high standard of care which she is happy with. The staff are very approachable, helpful and pleasant. The only downside is the regular change in carers, but understandably this is unavoidable with staff changes.

I chose Home Instead because I liked the less formal but professional approach that they appeared to offer. They were very helpful from the outset and I have not been disappointed with the service they provide. They have proved to be reliable and flexible and all the staff that have provided care and companionship to my Mum, have been polite, respectful and caring at all times, always putting her needs first.