Home Instead (Medway)

I'm confident that if there are any problems that arrive unexpectedly will be dealt with efficiently and swiftly.

When we signed up to Home Instead, they stepped up at very short notice. The managers met my father to understand fully his requirements. They have been very accommodating, particularly at the beginning when we needed more help. Once things settled down, they have visited my father daily, taking care of all requirements, from personal care, cleaning, preparing meals and providing company for my father. He has found the carers a great help and it has eased my worry. The app that is provided allows me to see daily reports on any issues, as well as see how my father is and what has been done. A great service that I would recommend to anyone.

The service from Home Instead was something of a lifesaver. We needed someone to help Mum take her medication at the right time, prep some lunch, do some odd jobs etc.

The service has been great, I'm glad we took it on.

Value for money is down just one star as because of where my Mum is based we have to have one 2 hour visit rather than 2x1 hour visits each day.

All in all, a really good service, management team are great, very responsive and helpful at all times!

The care provided gives the family peace of mind, knowing the carers have dad's best interests at heart. We now know he gets his medication on a regular basis. And I know he looks forward to seeing the ladies every morning.

Brilliant at always keep me and my family well informed of any changes and concerns.

I cannot praise the staff enough for the excellent care they provide to my uncle. This has enabled my uncle to remain in his home with the added assurance for him and our family Home Instead are always there if he needs them. If you are looking for a high quality of care for your family members I would highly recommend Home Instead. Thank you.

I cannot thank them enough for all that they have done over these last few years.

We would not have any hesitation in recommending them to anyone who is looking at additional care, you will be treated with respect not just another number on the books.

I cannot express my appreciation, I feel, since Home Instead has come into our lives. The care they give to my mum is absolutely amazing, they treat her with the greatest respect. After struggling to care for my mum for a year I cannot believe how different life now is having these fabulous ladies in our lives. I would not hesitate to recommend Home Instead to anyone considering care for their loved ones.

The staff provided the most amazing care for my mother which enabled her to stay at home though she needed constant help. The carers are very professional and caring. I cannot recommend them more highly. Thank you!

Always polite and efficient, very good time keepers

When we had a last minute medical emergency Home Instead were very quick to arrange extra cover that we might have needed. They were also reassuring and wanted to make sure we could be seen by professionals as quickly as possible.

We have had a great experience overall. The initial advice and support were very helpful in figuring out the best options for care for my mum. It was our first time to utilise such a service so we were a bit nervous but the staff were wonderful at putting our minds at rest. My mum's live in carer for 2 months was perfect and the staff worked hard to make sure we were comfortable it was a good match before we begun. It has all worked out well and our carer has been kind, compassionate, cheerful and communicative. We would recommend the service to others. This kind of care is expensive but I did a lot of homework and its comparable and on par to other companies with similar standards. We will be using them again next time we need to. Thankyou!

The office always informs me of any changes to scheduled times and I am never left without a carer.

I would like to praise highly the care that Mum has received from the lovely ladies that go to visit mum and the care they provide. Things that stand out are their tactful encouragement on her having a shower, when mum tries to abstain. Their acceptance on Mum not wanting a certain carer and Home Instead fulfilling her wishes with no argument (there was nothing wrong with this particular carer, but 90 year olds can be fickle). The manager arranging an extra shift at short notice, carers taking Mum to an appointment and always being there at the end of the telephone. The carers are happy to wash her clothes and bed linen, vacuuming, cooking her lunch, give her her medication, wash and shower mum, communicating with me via a write on/wipe off board. I have learnt a lot from them about what works and what doesn't for Mum, i.e. incontinence problems in bed, from the carers. A carer recommended a certain product which leads me to say one thing is to talk to the carers yourself. Bravo!

Home Instead have been great and taken the worry about caring for my parents. They are always available to talk to when we need them and are quick to make adjustments or changes as needed. Have recommended them to friends and family.

Home Instead have been amazing in the care they provide for my grandad with dementia. They are patient, they listen to him and help to take the stress off of my Nan being his sole carer. They are as much a support for her as they are for him. Cannot fault them at all.

Great service, we're able to put a plan in place quickly. Staff very friendly and excellent communication. Really put my mind at rest having a clear plan and someone to talk to if I need to ask any questions.

Dad needed help with taking his medication on time and help in the house after becoming a widow. It's been a difficult time for him while he adjusts to living alone and the Home Instead team have been very helpful and kind and gentle with Dad while he adjusts to being looked after by their team. I am happy with and confident in their care for Dad and this gives me peace of mind and alleviates some of the stress and worry of looking after an elderly and frail parent.

We only needed the help for a relatively short time but we would not hesitate to reach out to them again should we need their help in the future, reliable, caring, approachable and very friendly service from all we dealt with. Thank you.