Home Instead (Medway)

113 High Street, Chatham ME4 4DH
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9.9 54 Reviews
  • Home Instead (Medway), Chatham
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).

Their aim is to help people live independently at home, where they feel most comfortable, in familiar surroundings, where they can enjoy a stimulating and enhanced quality of life.

They are the pioneers of relationship-led care for older people. Their vision is to become the most admired care company in Medway through changing the face of ageing.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 and Live-in care that includes weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.


Their award-winning care at home fits around your life - it’s tailored, it’s flexible and it’s adaptable and delivered by Home Instead’s trained CAREGivers that are perfectly matched to you.

They believe age should be celebrated and that everybody should be able to live happily, comfortably, and independently at home.
Start your Home Instead journey today!

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Care Provided by Home Instead (Medway)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Henry Iwunze (Director)

Funding & Fees Guide for Home Instead (Medway)

  • Prices

  • Varies - Dependent on needs

  • Please contact us for up-to-date and tailored fees

Home Instead (Medway) Reviews (54)

Total of 54, showing 1-20
9.9

Home Instead (Medway) has a Review Score of 9.9 (9.891) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Medway) has 54 reviews.

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Review from Vik K (Son of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provided the most amazing care for my mother which enabled her to stay at home though she needed constant help. The carers are very professional and caring. I cannot recommend them more highly. Thank you!

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Review from Lee E (Mother of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Been very accommodating with trying different support staff until we found the right one for our daughter
Prompt replies to emails, phone calls etc.
Always polite and efficient, very good time keepers

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Review from Cori N (Daughter of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had a last minute medical emergency Home Instead were very quick to arrange extra cover that we might have needed. They were also reassuring and wanted to make sure we could be seen by professionals as quickly as possible.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Medway)

Thank you for your lovely review, its very much appreciated.


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Review from Rebecca K (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a great experience overall. The initial advice and support were very helpful in figuring out the best options for care for my mum. It was our first time to utilise such a service so we were a bit nervous but the staff were wonderful at putting our minds at rest. My mum's live in carer for
2 months was perfect and the staff worked hard to make sure we were comfortable it was a good match before we begun. It has all worked out well and our carer has been kind, compassionate, cheerful and communicative. We would recommend the service to others. This kind of care is expensive but I did a lot of homework and its comparable and on par to other companies with similar standards. We will be using them again next time we need to. Thankyou!

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Review from M R (Wife of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using this company in August 2024 and have been very pleased with the support they have given to us.
The care given to my husband is excellent. The carers are always on time and give him their full attention while they are here. They also cheer me up! I was able to leave my husband with
a live in carer for a two week holiday with my family, confident that he would be well looked after, he was.
The office always informs me of any changes to scheduled times and I am never left without a carer.

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Review from s l (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise highly the care that Mum has received from the lovely ladies that go to visit mum and the care they provide. Things that stand out are their tactful encouragement on her having a shower, when mum tries to abstain. Their acceptance on Mum not wanting a certain carer and Home Instead
fulfilling her wishes with no argument (there was nothing wrong with this particular carer, but 90 year olds can be fickle). The manager arranging an extra shift at short notice, carers taking Mum to an appointment and always being there at the end of the telephone. The carers are happy to wash her clothes and bed linen, vacuuming, cooking her lunch, give her her medication, wash and shower mum, communicating with me via a write on/wipe off board. I have learnt a lot from them about what works and what doesn't for Mum, i.e. incontinence problems in bed, from the carers. A carer recommended a certain product which leads me to say one thing is to talk to the carers yourself. Bravo!

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Review from D F (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been great and taken the worry about caring for my parents. They are always available to talk to when we need them and are quick to make adjustments or changes as needed. Have recommended them to friends and family.

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Review from C B (Granddaughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing in the care they provide for my grandad with dementia. They are patient, they listen to him and help to take the stress off of my Nan being his sole carer. They are as much a support for her as they are for him. Cannot fault them at all.

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Review from Suzi G (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, we're able to put a plan in place quickly. Staff very friendly and excellent communication. Really put my mind at rest having a clear plan and someone to talk to if I need to ask any questions.

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Review from Alison F (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad needed help with taking his medication on time and help in the house after becoming a widow. It's been a difficult time for him while he adjusts to living alone and the Home Instead team have been very helpful and kind and gentle with Dad while he adjusts to being looked after by their team. I
am happy with and confident in their care for Dad and this gives me peace of mind and alleviates some of the stress and worry of looking after an elderly and frail parent.

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Review from Andy W (Son of Client) published on 22 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a fall, we needed extra help to assist with making sure Mum was supported, we had 3 different care staff visiting Mum who were exceptionally kind, caring and attentive to our mum's needs and requirements.
We only needed the help for a relatively short time but we would not hesitate to
reach out to them again should we need their help in the future, reliable, caring, approachable and very friendly service from all we dealt with. Thank you.

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Review from K W (Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were very quick to put a package of daily visits in place at extremely short notice last month. I have nothing but praise for each of the Home Instead staff who have visited. They have been friendly, caring, professional and hard-working.
We would not hesitate to recommend Home Instead.

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Review from D C (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Home Instead manager cannot be faulted, she is available 24/7 and has been so helpful. We had a few hiccups early days getting the right carer, but it all settled down now. Have recommended the company to others.

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Review from S I (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead on the Sunday of the May Bank Holiday weekend. The phone was answered immediately and I explained our urgent need for help with my dad as my mum had been admitted to hospital. I was asked for details and to ring back within the hour. An assessment visit was put in place for
that same afternoon and it was also arranged for my dad to meet the carer who would be coming before the start of care which reassured him. Care began less than 24 hours after my initial contact and on a Bank Holiday Monday!
All staff from the agency have been professional, kind and hard-working. I cannot recommend Home Instead highly enough, they really pulled out all the stops and provided a high level of care and support.

Reply from Karina Johnson, Registered Manager at Home Instead (Medway)

Thank you for your review. It is very much appreciated.


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Review from Dave D (Son-in-law of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff is a wonderful member of staff. She is kind, and caring and always makes time for the service user.
She is proactive and knows her role very well.
She holds a lovely conversation.
The service user really looks forward to when she is on duty and she knows that she is
in good hands.
She has a great knowledge of food and prepares food to a high standard keeping.
Thank you.

Reply from Karina Johnson at Home Instead (Medway)

Thank you for your review - It is very much appreciated.


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Review from S K (Grandson of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care provided. Carers go above and beyond. Personal service. They are keen to get to know my grandmother and look after her. They spend quality time with her. They get to know what she likes and doesn't like. The carers assist the family hugely.

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Review from Nicky B (Granddaughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our independent 97-year-old grandmother became unwell in January 2024. Despite wishing to remain independent, her sudden deterioration in health made this impossible. We contacted Home instead who visited our grandmother to assess her needs. We initially commenced a package of care consisting of 3
visits per day. This was reduced to daily in accordance with our grandmother's needs and wishes. Within weeks, Nan was nearing the end of her life. Home instead went above and beyond to ensure that not only our grandmother's needs were met, but that our family were ok too. The Home Instead team have been incredible. They provided us with kindness and reassurance at all times. The online app enabled us to read the daily entries in Nan's notes which was extremely beneficial on the days that we were unable to visit Nan. We would highly recommend Home Instead. They provided exceptional care, companionship, and peace of mind and we would most definitely use them again in the future.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for leaving a review for us. It was a real honour to care for your nan.


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Review from D B (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother began to need extra help and care at home, we chose Home Instead, from first contact the Service Manager was professional, responsive but above all caring and supportive. Mum's Care Team have been exceptional, kind, compassionate and sensitive to her needs: Mum was ambivalent about accepting
care at first, but now appreciates and looks forward to their visits. Thank you, Home Instead!

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Review from Helen N (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great experience with this service, we only used it for a short while as we got our loved one into a residential home - but felt the team were flexible, accessible and accommodating of our needs - they made helpful suggestions and the girls who visited friendly and we felt safe leaving our loved
one in their care given they could be difficult - we only used the service for keeping our loved one safe and for company but I’m confident of their professionalism and ability to have provided more had we needed it - I would recommend their service based on our experience.

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Review from Michael W (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a recommendation from a family work colleague suggesting we contact Home Instead to care for my mother as her health deteriorated. I must say from the very first assessment visit we were all very impressed. Karina, who made the assessment, came across as a highly professional and caring person.
Her medical and care knowledge was exceptional; she answered all our questions clearly and concisely. From that point, we knew that Home Instead was the perfect choice.
To our astonishment, a care package was in place by the following day, though during those early days, my mother's health improved; meaning the care package needed amendment. Once again the changes were made extremely quickly and without any fuss.
As my mother approached ‘end of life’ the manager and her team were there to offer as much support as my mother and the rest of the family needed. For which we are most grateful.
Special praise must go to one staff member in particular, who attended during the final days, and at her death; incredibly caring.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for your kind words and such a lovely review. It was an honour to support you all. Your mum was such an inspiration. Our thoughts are with you all this time. From all of us at Home Instead Medway


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Home Instead (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Home Instead (Medway) is calculated as follows: ( (173 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 193 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Medway) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Karina

Karina Vidler

Job Title: Care Manager

Joined: 2021

My name is Karina and I am the Care Manager here at Home Instead Medway.


I got into care by chance. I had volunteered my nail technician services at a local day centre for the elderly one summer, I enjoyed it so much I had a complete career change and became a full-time CAREGiver. With hard work and dedication and most importantly the passion to deliver high-quality care, over the years my career in health and social care blossomed.


I have worked as a CAREGiver, senior CAREGiver and as Deputy Manager in a residential home for many years. I took a break in my career for a couple of months in 2021 after working tirelessly throughout the Covid-19 pandemic.


I then discovered Home Instead Medway and it just felt right! It was delightful to hear the company has such fantastic values. Home Instead Values are aimed at delivering High-quality person-centred care that is relationship-led with focus of continuity of care with the client in the middle. CAREGivers are not rushed and have enough time to offer truly person-centred care and for example, all calls are a minimum of an hour long. All of this really resonated with me and clearly sets Home Instead apart from its competitors.


Home Instead Medway's vision, mission, and values match my own personal expectations when it comes to providing high-quality person-centred care to clients. I am passionate about providing high-quality compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart


Care

Care Professional

Job Title: Care Pro

Joined: 2021

Our amazing Care Professional are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a Care Professional.


After successfully completing an initial three days of 'Learning and Development Assessment Programs' with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.


Our Care Professional receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.


They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!


We are looking for kind and compassionate people to join us in Rochester, Strood, Chatham, Gillingham & Gravesham to look after our lovely clients in the local area.


If you would like one of our team to help you or a loved one or if you would like to find out about joining the team, please get in touch with us


Frequently Asked Questions about Home Instead (Medway)

What Type of Services does Home Instead (Medway) offer?

Home Instead (Medway) offers Home Care.

How many Carers does Home Instead (Medway) employ?

Home Instead (Medway) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Medway) to verify any information. View our terms and conditions. Home Instead (Medway) has a Platinum Service – more info.