The whole Home Instead (Medway) team cannot be praised highly enougLorraine F(Daughter of Client/Service User)
The whole Home Instead (Medway) team cannot be praised highly enougLorraine F(Daughter of Client/Service User)
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).
Their aim is to help people live independently at home, where they feel most comfortable, in familiar...
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).
Their aim is to help people live independently at home, where they feel most comfortable, in familiar surroundings, where they can enjoy a stimulating and enhanced quality of life.
They are the pioneers of relationship-led care for older people. Their vision is to become the most admired care company in Medway through changing the face of ageing.
Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 and Live-in care that includes weekends and holidays.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.
Their award-winning care at home fits around your life - it’s tailored, it’s flexible and it’s adaptable and delivered by Home Instead’s trained CAREGivers that are perfectly matched to you.
They believe age should be celebrated and that everybody should be able to live happily, comfortably, and independently at home.
Start your Home Instead journey today!
Care Provided by Home Instead (Medway)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£38 - £40
Weekly Live-in Care
£1,850 - £2,220
Please contact us for up-to-date and tailored fees
The price(s) shown are provided by the agency. Contact Home Instead (Medway) for full pricing details and T&Cs.
Contact Home Instead (Medway) to get a personalised quote:
Home Instead (Medway) has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Medway) has 63 reviews.
Review from K W (Client / Service User) published on 25 June 2024 Submitted via Website•
Overall Experience
Home Instead were very quick to put a package of daily visits in place at extremely short notice last month. I have nothing but praise for each of the Home Instead staff who have visited. They have been friendly, caring, professional and hard-working.
We would not hesitate to recommend Home...
Home Instead were very quick to put a package of daily visits in place at extremely short notice last month. I have nothing but praise for each of the Home Instead staff who have visited. They have been friendly, caring, professional and hard-working.
We would not hesitate to recommend Home Instead.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from D C (Daughter of Client) published on 21 June 2024 Submitted via Website•
Overall Experience
The Home Instead manager cannot be faulted, she is available 24/7 and has been so helpful. We had a few hiccups early days getting the right carer, but it all settled down now. Have recommended the company to others.
The Home Instead manager cannot be faulted, she is available 24/7 and has been so helpful. We had a few hiccups early days getting the right carer, but it all settled down now. Have recommended the company to others.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S I (Daughter of Client) published on 10 June 2024 Submitted via Website•
Overall Experience
I contacted Home Instead on the Sunday of the May Bank Holiday weekend. The phone was answered immediately and I explained our urgent need for help with my dad as my mum had been admitted to hospital. I was asked for details and to ring back within the hour. An assessment visit was put in place for...
I contacted Home Instead on the Sunday of the May Bank Holiday weekend. The phone was answered immediately and I explained our urgent need for help with my dad as my mum had been admitted to hospital. I was asked for details and to ring back within the hour. An assessment visit was put in place for that same afternoon and it was also arranged for my dad to meet the carer who would be coming before the start of care which reassured him. Care began less than 24 hours after my initial contact and on a Bank Holiday Monday!
All staff from the agency have been professional, kind and hard-working. I cannot recommend Home Instead highly enough, they really pulled out all the stops and provided a high level of care and support.
↩Reply from Karina Johnson, Registered Manager at Home Instead (Medway)
Thank you for your review. It is very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dave D (Son-in-law of Client) published on 28 May 2024 Submitted via Website•
Overall Experience
A particular member of staff is a wonderful member of staff. She is kind, and caring and always makes time for the service user. She is proactive and knows her role very well. She holds a lovely conversation.
The service user really looks forward to when she is on duty and she knows that she...
A particular member of staff is a wonderful member of staff. She is kind, and caring and always makes time for the service user. She is proactive and knows her role very well. She holds a lovely conversation. The service user really looks forward to when she is on duty and she knows that she is in good hands. She has a great knowledge of food and prepares food to a high standard keeping.
Thank you.
↩Reply from Karina Johnson, at Home Instead (Medway)
Thank you for your review - It is very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S K (Grandson of Client) published on 28 May 2024 Submitted via Website•
Overall Experience
Fantastic care provided. Carers go above and beyond. Personal service. They are keen to get to know my grandmother and look after her. They spend quality time with her. They get to know what she likes and doesn't like. The carers assist the family hugely.
Fantastic care provided. Carers go above and beyond. Personal service. They are keen to get to know my grandmother and look after her. They spend quality time with her. They get to know what she likes and doesn't like. The carers assist the family hugely.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nicky B (Granddaughter of Client) published on 17 May 2024 Submitted via Website•
Overall Experience
Our independent 97-year-old grandmother became unwell in January 2024. Despite wishing to remain independent, her sudden deterioration in health made this impossible. We contacted Home instead who visited our grandmother to assess her needs. We initially commenced a package of care consisting of 3...
Our independent 97-year-old grandmother became unwell in January 2024. Despite wishing to remain independent, her sudden deterioration in health made this impossible. We contacted Home instead who visited our grandmother to assess her needs. We initially commenced a package of care consisting of 3 visits per day. This was reduced to daily in accordance with our grandmother's needs and wishes. Within weeks, Nan was nearing the end of her life. Home instead went above and beyond to ensure that not only our grandmother's needs were met, but that our family were ok too. The Home Instead team have been incredible. They provided us with kindness and reassurance at all times. The online app enabled us to read the daily entries in Nan's notes which was extremely beneficial on the days that we were unable to visit Nan. We would highly recommend Home Instead. They provided exceptional care, companionship, and peace of mind and we would most definitely use them again in the future.
↩Reply from Karina Vidler, Registered Manager at Home Instead (Medway)
Thank you for leaving a review for us. It was a real honour to care for your nan.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D B (Daughter of Client) published on 26 April 2024 Submitted via Website•
Overall Experience
When my mother began to need extra help and care at home, we chose Home Instead, from first contact the Service Manager was professional, responsive but above all caring and supportive. Mum's Care Team have been exceptional, kind, compassionate and sensitive to her needs: Mum was ambivalent about...
When my mother began to need extra help and care at home, we chose Home Instead, from first contact the Service Manager was professional, responsive but above all caring and supportive. Mum's Care Team have been exceptional, kind, compassionate and sensitive to her needs: Mum was ambivalent about accepting care at first, but now appreciates and looks forward to their visits. Thank you, Home Instead!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Helen N (Daughter of Client) published on 24 April 2024 Submitted via Website•
Overall Experience
Had a great experience with this service, we only used it for a short while as we got our loved one into a residential home - but felt the team were flexible, accessible and accommodating of our needs - they made helpful suggestions and the girls who visited friendly and we felt safe leaving our...
Had a great experience with this service, we only used it for a short while as we got our loved one into a residential home - but felt the team were flexible, accessible and accommodating of our needs - they made helpful suggestions and the girls who visited friendly and we felt safe leaving our loved one in their care given they could be difficult - we only used the service for keeping our loved one safe and for company but I’m confident of their professionalism and ability to have provided more had we needed it - I would recommend their service based on our experience.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Michael W (Son of Client) published on 24 April 2024 Submitted via Website•
Overall Experience
We had a recommendation from a family work colleague suggesting we contact Home Instead to care for my mother as her health deteriorated. I must say from the very first assessment visit we were all very impressed. Karina, who made the assessment, came across as a highly professional and caring...
We had a recommendation from a family work colleague suggesting we contact Home Instead to care for my mother as her health deteriorated. I must say from the very first assessment visit we were all very impressed. Karina, who made the assessment, came across as a highly professional and caring person. Her medical and care knowledge was exceptional; she answered all our questions clearly and concisely. From that point, we knew that Home Instead was the perfect choice. To our astonishment, a care package was in place by the following day, though during those early days, my mother's health improved; meaning the care package needed amendment. Once again the changes were made extremely quickly and without any fuss. As my mother approached ‘end of life’ the manager and her team were there to offer as much support as my mother and the rest of the family needed. For which we are most grateful.
Special praise must go to one staff member in particular, who attended during the final days, and at her death; incredibly caring.
↩Reply from Karina Vidler, Registered Manager at Home Instead (Medway)
Thank you for your kind words and such a lovely review. It was an honour to support you all. Your mum was such an inspiration. Our thoughts are with you all this time. From all of us at Home Instead Medway
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Val K (Daughter of Client) published on 23 April 2024 Submitted via Website•
Overall Experience
All carers who visited my mother treated her with dignity and respect, very supportive of her when she tried to regain her independence, As sh. became less mobile she enjoyed the interaction. At the end of life, the carers were very supportive of my mother and family members present at the actual...
All carers who visited my mother treated her with dignity and respect, very supportive of her when she tried to regain her independence, As sh. became less mobile she enjoyed the interaction. At the end of life, the carers were very supportive of my mother and family members present at the actual time of passing.
↩Reply from Karina Vidler, Registered Manager at Home Instead (Medway)
Thank you for leaving a review for us. It was an honour to care for Mum. Thinking of you and all the family at this time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S T (Daughter of Client) published on 20 March 2024 Submitted via Website•
Overall Experience
Home Instead provides a great personalised service that truly puts the client's needs first. They work with you to ensure the best outcomes and their dedicated and compassionate staff are hand-picked with the client in mind. Highly recommend Home Instead.
Home Instead provides a great personalised service that truly puts the client's needs first. They work with you to ensure the best outcomes and their dedicated and compassionate staff are hand-picked with the client in mind. Highly recommend Home Instead.
↩Reply from Karina Vidler, Registered Manager at Home Instead (Medway)
Thank you for your lovely review. It's a pleasure to support you as a family, in ways that allow mum to stay in her own home. We know just how important this is for you all.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen B (Daughter of Client) published on 18 March 2024 Submitted via Website•
Overall Experience
Home Instead have been invaluable to my mum being able to stay at home and more recently her recovery after coming out of hospital.
Mum enjoyed all her visits from her care team and built some good friendships. Mum would often tell me how happy she was with the lovely ladies who visited and how...
Home Instead have been invaluable to my mum being able to stay at home and more recently her recovery after coming out of hospital. Mum enjoyed all her visits from her care team and built some good friendships. Mum would often tell me how happy she was with the lovely ladies who visited and how much she enjoyed her outings with them. After Mum came out of hospital she needed full-time care. The manager has been amazing, always supportive, listening to our needs and tailoring the care accordingly. Live-in care was put in place as soon as Mum was out of hospital. The lovely lady who lives with Mum has been wonderful. With her care, warmth, humour and understanding Mum has been getting better and stronger.
My family especially my mum, sister and myself are so grateful for all that Homeinstead have done.
↩Reply from Karina Vidler, Registered Manager at Home Instead (Medway)
Thank you for such a lovely review - It is a pleasure to support Mum. She is doing so well lately and definitely enjoys her trips out and about with the care professionals.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K B (Son of Client) published on 13 March 2024 Submitted via Website•
Overall Experience
Very efficient and professional service. Provided excellent help and advice. Very impressed. Also pleased with the personal touch that they give. Deliver care at very short notice which is a great help. Parents are very pleased with the service.
Very efficient and professional service. Provided excellent help and advice. Very impressed. Also pleased with the personal touch that they give. Deliver care at very short notice which is a great help. Parents are very pleased with the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A L (Daughter of Client) published on 13 March 2024 Submitted via Website•
Overall Experience
Can not fault the help we have received so far. Their patience, kindness, friendliness and helpfulness have been exceptional. Nothing seems too much, weekend 'help' texts have been answered immediately. I like their personal touch, they make their service users feel relaxed and feel they are...
Can not fault the help we have received so far. Their patience, kindness, friendliness and helpfulness have been exceptional. Nothing seems too much, weekend 'help' texts have been answered immediately. I like their personal touch, they make their service users feel relaxed and feel they are special.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret P (Partner of Client) published on 12 March 2024 Submitted via Website•
Overall Experience
Two carers come to help my partner. They are both very good and helpful. They put him at ease. His dementia is causing him a lot of stress and they are making him much more relaxed.
I would like to thank everyone for their help.
Two carers come to help my partner. They are both very good and helpful. They put him at ease. His dementia is causing him a lot of stress and they are making him much more relaxed.
I would like to thank everyone for their help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Lorna K (Mother of Client) published on 12 March 2024 Submitted via Website•
Overall Experience
My daughter has carers twice a day. They provide invaluable support to her which enables her to study for a degree. The staff are so helpful and often provide help at short notice. Thank you so much for your support.
My daughter has carers twice a day. They provide invaluable support to her which enables her to study for a degree. The staff are so helpful and often provide help at short notice. Thank you so much for your support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A T (Son of Client) published on 4 October 2023 Submitted via Website•
Overall Experience
My dad is happy with the arrangement that has been put in place. I have arranged my visits to happen when the carers visit to ensure good communication between us and to ensure any specific requests are confirmed.
The app ensures I am up to date even when not in the area.
My dad is happy with the arrangement that has been put in place. I have arranged my visits to happen when the carers visit to ensure good communication between us and to ensure any specific requests are confirmed.
The app ensures I am up to date even when not in the area.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jon S (Son of Client) published on 27 September 2023 Submitted via Website•
Overall Experience
From start to finish all my family have been very pleased with the service our parents received from Home Instead. My parents found it difficult to admit they needed care but over time they both enjoyed having the company and help.
From start to finish all my family have been very pleased with the service our parents received from Home Instead. My parents found it difficult to admit they needed care but over time they both enjoyed having the company and help.
↩Reply from Karina Vidler, Director at Home Instead (Medway)
Thank you, Jon, for your feedback and review. It's much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mike C (Son of Client) published on 27 September 2023 Submitted via Website•
Overall Experience
I am more than pleased with the care my father is receiving. The carers are professional, engaged and socially competent. It is a great help to all, that the visits have a time plan that is kept to and the hour of the visit is always honoured. The local manager leads from the front and will on...
I am more than pleased with the care my father is receiving. The carers are professional, engaged and socially competent. It is a great help to all, that the visits have a time plan that is kept to and the hour of the visit is always honoured. The local manager leads from the front and will on occasion take part in visits (i.e hands on) to ensure and check the appropriate level of care. I am sure this is part of the reason the morale amongst the carers I have met is so high - not always guaranteed in this service sector.
I can wholly recommend Home Instead for the care for the frail and elderly, maybe approaching the end, who wish to remain at home.
↩Reply from Karina Vidler, Director at Home Instead (Medway)
Thank you, Mike, for such positive feedback. It is a real privilege and honour to continue to support Dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mike D (Client / Service User) published on 30 May 2023 Submitted via Website•
Overall Experience
I’ve been using Home Instead since returning home from hospital. From the beginning, everything was done efficiently and promptly. The manager helped set up my care plan and has been checking in regularly. The ladies that come and visit are very nice, friendly and easy to chat to. Nothing seems to...
I’ve been using Home Instead since returning home from hospital. From the beginning, everything was done efficiently and promptly. The manager helped set up my care plan and has been checking in regularly. The ladies that come and visit are very nice, friendly and easy to chat to. Nothing seems to be too much for them. They have helped build my confidence and get through day to day routines after my surgery. I will be recommending them to everyone.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead (Medway).
There are no accreditations posted yet for Home Instead (Medway).
Meet the Team (2)
Karina JohnsonJob Title Registered ManagerJoined 2021
My name is Karina and I am the registered Manager here at Home Instead Medway.
I got into care by chance. I had volunteered my nail technician...
My name is Karina and I am the registered Manager here at Home Instead Medway.
I got into care by chance. I had volunteered my nail technician services at a local day centre for the elderly one summer, and I enjoyed it so much that I had a complete career change and became a full-time CAREGiver. With hard work and dedication, and most importantly, the passion to deliver high-quality care, over the years, my career in health and social care blossomed.
I have worked as a CAREGiver, senior CAREGiver and as Deputy Manager in a residential home for many years. I took a break in my career for a couple of months in 2021 after working tirelessly throughout the COVID-19 pandemic.
I then discovered Home Instead Medway, and it just felt right! It was delightful to hear the company has such fantastic values. Home Instead Values are aimed at delivering High-quality person-centred care that is relationship-led with a focus on continuity of care with the client in the middle. CAREGivers are not rushed and have enough time to offer truly person-centred care, and for example, all calls are a minimum of an hour long. All of this really resonated with me and clearly sets Home Instead apart from its competitors.
Home Instead Medway's vision, mission, and values match my own personal expectations when it comes to providing high-quality person-centred care to clients. I am passionate about providing high-quality, compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart
Care ProfessionalJob Title Care ProJoined 2021
Our amazing Care Professionals are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine...
Our amazing Care Professionals are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a Care Professional.
After successfully completing their training with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.
Our Care Professionals receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.
They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!
We are looking for kind and compassionate people to join us in Rochester, Strood, Chatham, Gillingham & Gravesham to look after our lovely clients in the local area.
If you would like one of our team to help you or a loved one, or if you would like to find out about joining the team, please get in touch with us
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Medway) to verify any information. View our terms and conditions. Home Instead (Medway) has an Enhanced Service -what an Enhanced Service includes.
