Home Instead (Medway)

113 High Street, Chatham ME4 4DH
Review Us
9.9 55 Reviews
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).

Their aim is to help people live independently at home, where they feel most comfortable, in familiar surroundings, where they can enjoy a stimulating and enhanced quality of life.

They are the pioneers of relationship-led care for older people. Their vision is to become the most admired care company in Medway through changing the face of ageing.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 and Live-in care that includes weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.


Their award-winning care at home fits around your life - it’s tailored, it’s flexible and it’s adaptable and delivered by Home Instead’s trained CAREGivers that are perfectly matched to you.

They believe age should be celebrated and that everybody should be able to live happily, comfortably, and independently at home.
Start your Home Instead journey today!
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us for up-to-date and tailored fees

Good to Know

Group/Owner

Person in charge

  • Henry Iwunze (Director)

Home Instead (Medway) Reviews (55)

Total of 55, showing 21-40
9.9

Home Instead (Medway) has a Review Score of 9.9 (9.923) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Medway) has 55 reviews.

Overall Experience

  • 49
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Date Published

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24

Review from Michael W (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a recommendation from a family work colleague suggesting we contact Home Instead to care for my mother as her health deteriorated. I must say from the very first assessment visit we were all very impressed. Karina, who made the assessment, came across as a highly professional and caring person.
Her medical and care knowledge was exceptional; she answered all our questions clearly and concisely. From that point, we knew that Home Instead was the perfect choice.
To our astonishment, a care package was in place by the following day, though during those early days, my mother's health improved; meaning the care package needed amendment. Once again the changes were made extremely quickly and without any fuss.
As my mother approached ‘end of life’ the manager and her team were there to offer as much support as my mother and the rest of the family needed. For which we are most grateful.
Special praise must go to one staff member in particular, who attended during the final days, and at her death; incredibly caring.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for your kind words and such a lovely review. It was an honour to support you all. Your mum was such an inspiration. Our thoughts are with you all this time. From all of us at Home Instead Medway

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Review from Val K (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers who visited my mother treated her with dignity and respect, very supportive of her when she tried to regain her independence, As sh. became less mobile she enjoyed the interaction. At the end of life, the carers were very supportive of my mother and family members present at the actual time
of passing.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for leaving a review for us. It was an honour to care for Mum. Thinking of you and all the family at this time.

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Review from S T (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides a great personalised service that truly puts the client's needs first. They work with you to ensure the best outcomes and their dedicated and compassionate staff are hand-picked with the client in mind. Highly recommend Home Instead.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for your lovely review. It's a pleasure to support you as a family, in ways that allow mum to stay in her own home. We know just how important this is for you all.

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Review from Helen B (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been invaluable to my mum being able to stay at home and more recently her recovery after coming out of hospital.
Mum enjoyed all her visits from her care team and built some good friendships. Mum would often tell me how happy she was with the lovely ladies who visited and how much
she enjoyed her outings with them.
After Mum came out of hospital she needed full-time care. The manager has been amazing, always supportive, listening to our needs and tailoring the care accordingly.
Live-in care was put in place as soon as Mum was out of hospital. The lovely lady who lives with Mum has been wonderful. With her care, warmth, humour and understanding Mum has been getting better and stronger.
My family especially my mum, sister and myself are so grateful for all that Homeinstead have done.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for such a lovely review - It is a pleasure to support Mum. She is doing so well lately and definitely enjoys her trips out and about with the care professionals.

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Review from K B (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and professional service. Provided excellent help and advice. Very impressed. Also pleased with the personal touch that they give. Deliver care at very short notice which is a great help. Parents are very pleased with the service.

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Review from A L (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the help we have received so far. Their patience, kindness, friendliness and helpfulness have been exceptional. Nothing seems too much, weekend 'help' texts have been answered immediately. I like their personal touch, they make their service users feel relaxed and feel they are special.

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Review from Margaret P (Partner of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers come to help my partner. They are both very good and helpful. They put him at ease. His dementia is causing him a lot of stress and they are making him much more relaxed.
I would like to thank everyone for their help.

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Review from Lorna K (Mother of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has carers twice a day. They provide invaluable support to her which enables her to study for a degree. The staff are so helpful and often provide help at short notice. Thank you so much for your support.

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Review from A T (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy with the arrangement that has been put in place.
I have arranged my visits to happen when the carers visit to ensure good communication between us and to ensure any specific requests are confirmed.
The app ensures I am up to date even when not in the area.

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Review from Jon S (Son of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish all my family have been very pleased with the service our parents received from Home Instead. My parents found it difficult to admit they needed care but over time they both enjoyed having the company and help.

Reply from Karina Vidler, Director at Home Instead (Medway)

Thank you, Jon, for your feedback and review. It's much appreciated.

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Review from Mike C (Son of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than pleased with the care my father is receiving. The carers are professional, engaged and socially competent. It is a great help to all, that the visits have a time plan that is kept to and the hour of the visit is always honoured. The local manager leads from the front and will on occasion
take part in visits (i.e hands on) to ensure and check the appropriate level of care. I am sure this is part of the reason the morale amongst the carers I have met is so high - not always guaranteed in this service sector.
I can wholly recommend Home Instead for the care for the frail and elderly, maybe approaching the end, who wish to remain at home.

Reply from Karina Vidler, Director at Home Instead (Medway)

Thank you, Mike, for such positive feedback. It is a real privilege and honour to continue to support Dad.

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Review from Mike D (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been using Home Instead since returning home from hospital. From the beginning, everything was done efficiently and promptly. The manager helped set up my care plan and has been checking in regularly. The ladies that come and visit are very nice, friendly and easy to chat to. Nothing seems to be
too much for them. They have helped build my confidence and get through day to day routines after my surgery. I will be recommending them to everyone.

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Review from T H (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is always very helpful, kind and caring.

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Review from Muriel M (Friend of Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My long standing friend has been having careers three times a day from Home Instead (Medway & Gravesham) for three months now, and cannot speak highly enough of them. He lives opposite me so I can see comings and goings, the carers are always on time and are there for a full hour each time they call.
They are all very kind and caring, and my old friend (98 years old) now looks forward to their visits. Also, the care coordinators are vert good and any time I am concerned I can ring them, so in all everything is excellent.

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Review from Janet R (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and attention to our father's needs and preferences was exemplary.
To have the same hand-picked carer, at the same time every day, enabling them both to get to know and appreciate each other was exactly what we needed.

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Review from Julie M (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a 6 month stay in hospital, and then 5 weeks in a respite home, my mum needed to get back to her own home to fully recover. Home Instead came to our rescue in order to make that day happen. From the moment she left the respite home we were met by a friendly team who initially came in 3 times a
day to help Mum with a peg feed system. They soon became friends, and part of the family, and Mum looked forward to their visits. Five months later Mum had the peg feed system removed, and although the care visits are now reduced, Home instead still visit her a couple of hours a week to take her out shopping/a visit to the garden centre/a coffee and chat. I can’t recommend or thank the team enough.

Reply from Karina, Registered Manager at Home Instead (Medway)

Thank you for leaving such a lovely review, it has been a pleasure to support Mum and see the vast improvement in her overall health and wellbeing over the time we have been visiting.

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Review from Leanne P (Friend of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an excellent service for my friend. First of all, just visiting her twice a day for breakfast and dinner, then gradually as her health deteriorated they provided live-in care. I met most of the carers who were warm and diligent and I had quite of a lot of contact with the management
throughout, who were very competent and helpful and kept me in the loop wherever possible.

Reply from Karina, Registered Manager at Home Instead (Medway)

Thank you, Leanne, for such positive feedback. It was a real privilege and honour to support your friend.

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Review from Rachel W (Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company. Brilliant staff. Cater for the individual. Think of the individual. Are always in your corner and become family. Trust is unbelievable. I would recommend these constantly to everyone.

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Review from Andy D (Son of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial enquiry to delivering the care they have been outstanding. Everything they promised has been done and my mother is so much happier.
We wish we had found you six months ago as my mums well being has moved forward more in the last two weeks than the last year!
Thank you.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you very much for your feedback. We are really pleased to hear that mum's transition to Home Instead Medway has had such a positive impact in her overall wellbeing, and outlook in her daily life, in such a space of time. We look forward to continuing working with mum and you to ensure we achieve all her wishes and outcomes.

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Review from A W (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Medway), have cared for both my parents for over a year and during that time not only have they both been beautifully cared for with dignity and respect but so have we. It has been very stressful watching both our parents deteriorate but I have felt I could trust their judgment and discuss
any difficulties we have had with confidence we will be able to find a solution. They have been patient, kind and compassionate with all of us which has helped at a very difficult time.

Reply from Karina Vidler, Registered Manager at Home Instead (Medway)

Thank you for your kind words, it has been a great privilege to support both Mum and Dad. We'll certainly be sharing your feedback with the rest of the team.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Medway) is calculated as follows: ( (167 Excellents x 5) + (14 Goods x 4) ) ÷ 181 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Medway) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Top 20 Large & Mid-size Home Care Groups 2025

Recipient: Home Instead

Date: Friday 30 May 2025 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Meet the Team (2)

Karina

Karina Vidler

Job Title: Care Manager

Joined: 2021

My name is Karina and I am the Care Manager here at Home Instead Medway.

I got into care by chance. I had volunteered my nail technician services at a local day centre for the elderly one summer, I enjoyed it so much I had a complete career change and became a full-time CAREGiver. With hard work and dedication and most importantly the passion to deliver high-quality care, over the years my career in health and social care blossomed.

I have worked as a CAREGiver, senior CAREGiver and as Deputy Manager in a residential home for many years. I took a break in my career for a couple of months in 2021 after working tirelessly throughout the Covid-19 pandemic.

I then discovered Home Instead Medway and it just felt right! It was delightful to hear the company has such fantastic values. Home Instead Values are aimed at delivering High-quality person-centred care that is relationship-led with focus of continuity of care with the client in the middle. CAREGivers are not rushed and have enough time to offer truly person-centred care and for example, all calls are a minimum of an hour long. All of this really resonated with me and clearly sets Home Instead apart from its competitors.

Home Instead Medway's vision, mission, and values match my own personal expectations when it comes to providing high-quality person-centred care to clients. I am passionate about providing high-quality compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart
... Read more
Care

Care Professional

Job Title: Care Pro

Joined: 2021

Our amazing Care Professional are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a Care Professional.

After successfully completing an initial three days of 'Learning and Development Assessment Programs' with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.

Our Care Professional receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.

They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!

We are looking for kind and compassionate people to join us in Rochester, Strood, Chatham, Gillingham & Gravesham to look after our lovely clients in the local area.

If you would like one of our team to help you or a loved one or if you would like to find out about joining the team, please get in touch with us
... Read more

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