Home Instead (Medway)

To have the same hand-picked carer, at the same time every day, enabling them both to get to know and appreciate each other was exactly what we needed.

After a 6 month stay in hospital, and then 5 weeks in a respite home, my mum needed to get back to her own home to fully recover. Home Instead came to our rescue in order to make that day happen. From the moment she left the respite home we were met by a friendly team who initially came in 3 times a day to help Mum with a peg feed system. They soon became friends, and part of the family, and Mum looked forward to their visits. Five months later Mum had the peg feed system removed, and although the care visits are now reduced, Home instead still visit her a couple of hours a week to take her out shopping/a visit to the garden centre/a coffee and chat. I can’t recommend or thank the team enough.

Home Instead provided an excellent service for my friend. First of all, just visiting her twice a day for breakfast and dinner, then gradually as her health deteriorated they provided live-in care. I met most of the carers who were warm and diligent and I had quite of a lot of contact with the management throughout, who were very competent and helpful and kept me in the loop wherever possible.

Fantastic company. Brilliant staff. Cater for the individual. Think of the individual. Are always in your corner and become family. Trust is unbelievable. I would recommend these constantly to everyone.

Thank you.

Home Instead (Medway), have cared for both my parents for over a year and during that time not only have they both been beautifully cared for with dignity and respect but so have we. It has been very stressful watching both our parents deteriorate but I have felt I could trust their judgment and discuss any difficulties we have had with confidence we will be able to find a solution. They have been patient, kind and compassionate with all of us which has helped at a very difficult time.

Home Instead were brilliant carers for my terminally ill mum. They came highly recommended and understood mum's needs from the start. A staff member visited mum initially at home to discuss her care and then saw her whilst she was in hospital. Her knowledge and experience of the care system and caring for the elderly is exemplary. Even though her health was beginning to fail, Mum knew they were all loving and caring towards her. All of the carers were well trained and highly professional during every visit and treated Mum with dignity until her final breath. They went above and beyond to make sure Mum was comfortable. The little things made a huge difference - like cutting flowers from the garden to go beside her bed, giving her a haircut, repairing her glasses and making us numerous cups of tea so we could sit with her until the end. The familiarity of faces for Mum always made her smile. All of the carers were outstanding in their care for Mum. Thank you Home Instead. You are all incredible.

I'd recommend them to anyone looking for personal service and attention to detail.

Home Instead have been a great help practically and emotionally, I don't know how we would have managed without them. The carers are very helpful and friendly. I would recommend the company to friends and family.

Early days at present, although noted a marked improvement in Mums 'state of mind', more upbeat, positive, happy even and interactive, enjoys the company, welcomes the support and can see a bond forming. Carers I've met are friendly, understanding, helpful and work with mother to engage her more. Pro-active on medical requirements, sorted needs very quickly, both medication and dressing a bad cut. Backroom support equally as good, quick responses, guidance, recommendations and follow-ups. We've come a long way in a short time, pleased and more relaxed that mum is in safe hands. It was certainly worth engaging professional support to give mum a better quality of life.

I couldn't recommend Home Instead highly enough.

There have been occasions when she has phoned me with concerns and also when I have phoned and always received prompt and helpful replies.

I cannot recommend Home Instead (Medway) more. From the initial contact in getting Mum out of hospital the service has been exceptional. The team quickly addressed the issues that needed to be overcome, and influenced the care programme the NHS had set to ensure Mum was much more comfortable. All the carers are friendly, polite and professional. The management team are organised and reliable.

The manager and staff are very good and helpful. They were considerate of myself and my husband's needs. it is such a shame the service is very expensive and if it had been priced lower I would have more hours but I cannot afford this long term.

Absolutely marvellous couldn't have managed without them. The carers are so kind and helpful easy to talk to recommend them highly. If l needed carers again hopefully not they would be the first people l would contact.

Nan always enjoys her visits from her carers and it’s very handy to be able to view the carers notes on the app.

I have found the communication to be excellent. It is always easy to contact the manager, and any issues have always been resolved swiftly.

First-class treatment from start to finish. Everybody played their part with respect to my dad, mum and me too. Caregivers were always cheerful and friendly and engaging with me and my parents, putting us at ease with their professionalism. Highly recommend Home Instead (Medway).

Expert and attentive engagement with the client in establishing needs and in quickly putting in place an appropriate care package, even under time pressure created by timing of need falling just before Christmas. Experienced caregiver put in place on a short timescale. Excellent responsiveness of management in clarifying contracts, etc. Very good communication throughout.

Our family would wholeheartedly recommend Home Instead (Medway) to anyone looking for family care within their home.