The whole Home Instead (Medway) team cannot be praised highly enougLorraine F(Daughter of Client/Service User)
The whole Home Instead (Medway) team cannot be praised highly enougLorraine F(Daughter of Client/Service User)
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).
Their aim is to help people live independently at home, where they feel most comfortable, in familiar...
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).
Their aim is to help people live independently at home, where they feel most comfortable, in familiar surroundings, where they can enjoy a stimulating and enhanced quality of life.
They are the pioneers of relationship-led care for older people. Their vision is to become the most admired care company in Medway through changing the face of ageing.
Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 and Live-in care that includes weekends and holidays.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.
Their award-winning care at home fits around your life - it’s tailored, it’s flexible and it’s adaptable and delivered by Home Instead’s trained CAREGivers that are perfectly matched to you.
They believe age should be celebrated and that everybody should be able to live happily, comfortably, and independently at home.
Start your Home Instead journey today!
Care Provided by Home Instead (Medway)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£38 - £40
Weekly Live-in Care
£1,850 - £2,220
Please contact us for up-to-date and tailored fees
The price(s) shown are provided by the agency. Contact Home Instead (Medway) for full pricing details and T&Cs.
Contact Home Instead (Medway) to get a personalised quote:
Home Instead (Medway) has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Medway) has 63 reviews.
Review from D Y (Son-in-law of Client) published on 6 January 2022 Submitted via Website•
Overall Experience
Expert and attentive engagement with the client in establishing needs and in quickly putting in place an appropriate care package, even under time pressure created by timing of need falling just before Christmas. Experienced caregiver put in place on a short timescale. Excellent responsiveness of...
Expert and attentive engagement with the client in establishing needs and in quickly putting in place an appropriate care package, even under time pressure created by timing of need falling just before Christmas. Experienced caregiver put in place on a short timescale. Excellent responsiveness of management in clarifying contracts, etc. Very good communication throughout.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lorraine F (Daughter of Client) published on 4 August 2021 Submitted via Website•
Overall Experience
Choosing a home care service that would be right for our father could have been difficult but from the moment we first called Home Instead (Medway), we knew we had made the right choice.
The whole Home Instead (Medway) team cannot be praised highly enough. First and foremost the care given to our...
Choosing a home care service that would be right for our father could have been difficult but from the moment we first called Home Instead (Medway), we knew we had made the right choice. The whole Home Instead (Medway) team cannot be praised highly enough. First and foremost the care given to our father has been exemplary, nothing has ever been too much trouble and our father has not only had help with his day to day personal care and companionship but he has gained friends too. It has been reassuring for our family to know that he is extremely well cared for and is very happy. The management team have held our hands along the way and guided us through unknown territory in a compassionate, friendly and professional way. They have helped us in every aspect of our fathers care and their service cannot be faulted.
Our family would wholeheartedly recommend Home Instead (Medway) to anyone looking for family care within their home.
↩Reply from Henry Iwunze, Director at Home Instead (Medway)
Thank you for such lovely feedback. We are very privileged to be supporting your dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Catherine B (Client / Service User) published on 4 August 2021 Submitted via Website•
Overall Experience
I was recommended Home Instead by a professional care worker who had already had positive experiences with the company. From the first contact, the director was polite, caring and professional. The staff that I have met so far are all efficient and happy to do anything that is asked of them.
I was recommended Home Instead by a professional care worker who had already had positive experiences with the company. From the first contact, the director was polite, caring and professional. The staff that I have met so far are all efficient and happy to do anything that is asked of them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead (Medway).
There are no accreditations posted yet for Home Instead (Medway).
Meet the Team (2)
Karina JohnsonJob Title Registered ManagerJoined 2021
My name is Karina and I am the registered Manager here at Home Instead Medway.
I got into care by chance. I had volunteered my nail technician...
My name is Karina and I am the registered Manager here at Home Instead Medway.
I got into care by chance. I had volunteered my nail technician services at a local day centre for the elderly one summer, and I enjoyed it so much that I had a complete career change and became a full-time CAREGiver. With hard work and dedication, and most importantly, the passion to deliver high-quality care, over the years, my career in health and social care blossomed.
I have worked as a CAREGiver, senior CAREGiver and as Deputy Manager in a residential home for many years. I took a break in my career for a couple of months in 2021 after working tirelessly throughout the COVID-19 pandemic.
I then discovered Home Instead Medway, and it just felt right! It was delightful to hear the company has such fantastic values. Home Instead Values are aimed at delivering High-quality person-centred care that is relationship-led with a focus on continuity of care with the client in the middle. CAREGivers are not rushed and have enough time to offer truly person-centred care, and for example, all calls are a minimum of an hour long. All of this really resonated with me and clearly sets Home Instead apart from its competitors.
Home Instead Medway's vision, mission, and values match my own personal expectations when it comes to providing high-quality person-centred care to clients. I am passionate about providing high-quality, compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart
Care ProfessionalJob Title Care ProJoined 2021
Our amazing Care Professionals are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine...
Our amazing Care Professionals are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a Care Professional.
After successfully completing their training with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.
Our Care Professionals receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.
They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!
We are looking for kind and compassionate people to join us in Rochester, Strood, Chatham, Gillingham & Gravesham to look after our lovely clients in the local area.
If you would like one of our team to help you or a loved one, or if you would like to find out about joining the team, please get in touch with us
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Medway) to verify any information. View our terms and conditions. Home Instead (Medway) has an Enhanced Service -what an Enhanced Service includes.
