The whole Home Instead (Medway) team cannot be praised highly enougLorraine F(Daughter of Client/Service User)
The whole Home Instead (Medway) team cannot be praised highly enougLorraine F(Daughter of Client/Service User)
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).
Their aim is to help people live independently at home, where they feel most comfortable, in familiar...
Care Provided by Home Instead (Medway)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £38 - £40
- Weekly Live-in Care Fees: £1,850 - £2,220
Please contact us for up-to-date and tailored fees
Contact Home Instead (Medway) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Henry Iwunze (Director)
Home Instead (Medway) Reviews (61)
Home Instead (Medway) has a Review Score of 9.9 (9.88) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Instead (Medway) has 61 reviews.
I was recommended Home Instead by a professional care worker who had already had positive experiences with the company. From the first contact, the director was polite, caring and professional. The staff that I have met so far are all efficient and happy to do anything that is asked of them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Medway).
Awards / Recognitions (9)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (2)
My name is Karina and I am the registered Manager here at Home Instead Medway.
I got into care by chance. I had volunteered my nail technician services at a local day centre for the elderly one summer, and I enjoyed it so much that I had a complete career change and became a full-time CAREGiver. With hard work and dedication, and most importantly, the passion to deliver high-quality care, over the years, my career in health and social care blossomed.
I have worked as a CAREGiver, senior CAREGiver and as Deputy Manager in a residential home for many years. I took a break in my career for a couple of months in 2021 after working tirelessly throughout the COVID-19 pandemic.
I then discovered Home Instead Medway, and it just felt right! It was delightful to hear the company has such fantastic values. Home Instead Values are aimed at delivering High-quality person-centred care that is relationship-led with a focus on continuity of care with the client in the middle. CAREGivers are not rushed and have enough time to offer truly person-centred care, and for example, all calls are a minimum of an hour long. All of this really resonated with me and clearly sets Home Instead apart from its competitors.
Home Instead Medway's vision, mission, and values match my own personal expectations when it comes to providing high-quality person-centred care to clients. I am passionate about providing high-quality, compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart
Our amazing Care Professionals are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a Care Professional.
After successfully completing their training with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.
Our Care Professionals receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.
They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!
We are looking for kind and compassionate people to join us in Rochester, Strood, Chatham, Gillingham & Gravesham to look after our lovely clients in the local area.
If you would like one of our team to help you or a loved one, or if you would like to find out about joining the team, please get in touch with us
Frequently Asked Questions about Home Instead (Medway)
How many Carers does Home Instead (Medway) employ?
Home Instead (Medway) employs 25 carers.
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