Home Instead (North Oxfordshire)

Chapel Square, Deddington, Banbury OX15 0SG
Review Us
10 89 Reviews
  • Home Instead (North Oxfordshire), Banbury
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an Outstanding rating by CQC (March 2019), and highly rated on this site, they are immensely proud of the quality of service they provide.

At Home Instead, they prioritise the relationship between staff and clients and so don't do short visits, clients always have the same care professionals and Home Instead always introduces staff so no-one will ever experience a stranger coming to the door.

Within this, they provide a range of services from companionship and home help, outings as well as personal and dementia care... in fact almost anything to keep people independent and happy in their own homes.
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Care Provided by Home Instead (North Oxfordshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (North Oxfordshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (North Oxfordshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Graham Holtom (Manager)

Home Instead (North Oxfordshire) Reviews (89)

10

Home Instead (North Oxfordshire) has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Home Instead (North Oxfordshire) has 89 reviews.

Overall Experience
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Date Published
  • 89
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Reviewer Connection to Home Instead (North Oxfordshire)
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Total of 89, showing 1-20
Review from Nick B (Son of Client) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided daily care support to my elderly mother for a number of years. Throughout, they have provided an exceptional level of service and support. The individual carers are professional, friendly and compassionate, helping my mother to maintain her independence and dignity. The
service provided by the administration and support team is efficient, flexible and responsive, with great communication. I'd have no hesitation in recommending Home Instead to any future client.
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Review from Suzie S (Daughter of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delightful team providing intelligent, thoughtful and adaptable care for my Dad who is in his 90s. Home Instead North Oxfordshire have been helping my Dad for over two years - we have gradually increased the support as his needs have changed. Their now daily visits have enabled him to continue living
in his own home. I would strongly recommend the whole team and the service they provide.
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Review from Rebecca K (Daughter of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could rate HomeInstead North Oxfordshire 6 stars I would! The whole.team have been a phenomenal support to my Mum and my sister & I. They consistently went above and beyond in all.that they did for Mum and their care, compassion, communication and efficiency were second to none.
What makes HomeInstead
so unqiue and precious to clients isn't just the practical care they provide, it's the friendship they offer to them. My Mum's life had become so isolated, and they gave her kindness and friendship that meant the world to us all.
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Review from Fleur L (Daughter of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I finally came to terms with having to find some extra support with Mum's care, I had no idea where to start in determining where to go to find the right fit, it's a very daunting process! Confronted with multiple options online, I decided to start with the reviews, Home Instead North Oxfordshire
looked very good. With trepidation I rang the number and Graham answered, from that moment his calm reassuring guidance gave me the confidence to take the next step. Mum wasn't initially looking forward to having new people in the house and what that change meant, but when Supervisor Lauren visited, who was so lovely, Mum was put at ease. Everyone in the team has been fantastic, communication is excellent and I feel a massive amount of relief that those reviews brought me to Home Instead North Oxfordshire team.
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Review from A D (Daughter of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead stepped in to support us when Mum needed short term care and support. Graham, Adina and the team were amazing, caring, respectful and considerate. We really appreciate the support you gave Mum at very little notice and all you did for her. I hope you continue to offer the short term
care Mum received, as our community needs a service like this. Would highly recommend.
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Review from Jenny I (Daughter of Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum, formally diagnosed with mixed dementia in 2023, had been supported by her husband and my siblings until he died in January 2025 after a fall. We continued to provide live-in care but planned to engage a live-in carer for her as soon as possible. Home Instead were by far the most careful (and
care-full, understanding) team in allowing us to interview prospective live-in carers with my Mum joining in at the end of each video call session. We ended up with an excellent carer who felt as though she was as close to being another sister in terms of her way of caring for our Mum. We felt very supported by the Home Instead team and they supported the carer very well, too, during the very stressful times when Mum's dementia meant that she was less amenable. Mum went into a specialist dementia nursing home in early October 2025 as her needs increased, but Home Instead gave her an extra few months living in her own home, for which we are very grateful.
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Review from Sarah W (Daughter of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead when we realised my mum could not live alone because of Alzheimer's . The team were extremely responsive to our idea of a shared package with us to care for mum in her own flat and worked extremely hard to come up with a bespoke solution. At all times we felt listened to, valued
and there was a straight forward and honest appraisal of each stage of the journey. Eventually we settled on a full-time live-in carer who proved to be an extremely caring, dedicated and creative carepro. She and Mum had many lovely times together and her ability to work with both my sister and myself was remarkable. She became part of our family. I would have no hesitation in recommending Home Instead to other families who are supporting their relative at home; it's a first class service.
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Review from Paul G (Son of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum always looks forward to her visits and has got to know and trust the Carers, meaning she has become much more independent and has recovered well from a bad run of health. The support team are very friendly and quick to respond to any questions or issues. Mum has also received a couple of nice
gifts, a tomato plant and a recipe book which was a really nice touch. Happy to recommend the team to anyone.
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Review from Kris W (Daughter of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Graham and the team at Home Instead have been providing daily care for my Mum since 2021 up until she had to be recently admitted in a residential care home.
Throughout the last few years the care that home Instead provided has been brilliant and really did allow Mum to remain as independent as possible.
I came to rely on the care and support provided by Graham and team which in turn provided me with reassurance and comfort that Mums care needs were being fully met.
In addition to the physical care provided, Graham was also able to provide me with guidance and support in relation to the current care system and the best way to navigate the difficult decisions required when the time came to relocate out of the family home and into residential care.
I would 100% recommend Home Instead to provide quality care and wider support.
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Review from Penny B (Daughter-in-law of Client) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're so impressed with the care Home Instead provides for my mother-in-law. Both the management and the carers are kind, patient, compassionate and genuinely interested in her wellbeing, which has made such a difference to her quality of life. Their support over the last 3+ years has given us, and
continues to give, great peace of mind, knowing she's in safe and caring hands, particularly as we live over 500 miles away. Nothing is too much trouble for them, plus the management team are very proactive in providing feedback and recommendations. Highly recommended!
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Review from Sarah C (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been great for my dad who at 91 needs some extra care. They don't just look after his wellbeing but also engage his brain with conversation and having a laugh. They are also very flexible and wherever possible will step in at short notice. Highly recommend
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Review from Judy N (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been helping my mother for 2 years and we have nothing but praise for the service and care they provide. Always reliable; always helpful and responsive to special requests; always attentive to Mum's changing needs. They offer friendship, practical support and kindness , both to Mum
and to me as her principal carer. We would recommend our local Home Instead team (North Oxfordshire) without hesitation.
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Review from Rebecca H (Daughter of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been visited by the wonderful carers at Home Instead for 8 years now. It is impossible to praise them enough. Diagnosed with Alzheimer's and unable to drive, Mum has continued to lead a full and happy life thanks to them; they have taken her out for walks in the countryside, for trips to
the shops and visits to local cafes and clubs. They transformed what could have been a very dark situation into one full of laughter. Their rapport with my mum was so special that, even when she moved into a care home, I asked that they continue to visit. This was an invaluable way of helping her transition across to her new surroundings. The empathy and attention to detail of the management staff at Home Instead have also been invaluable. They took the time to properly get to know Mum in the first instance and chose carers who would suit her personality. As my mother's disease has progressed, the whole team has proved vital in ensuring her changing needs are met. Thank you.
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Review from Kate H (Daughter of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead after my mother had a hip replacement operation and found the return to independent living in her own home very challenging, both physically and mentally. It was such a relief to find a care provider who looks beyond each client's practical care needs to the person they are
and the relationship they can build with them. Although Mum continues to face challenges, her carers offer her friendship, company and care in equal measure, which makes her life much richer and gives us peace of mind. Whenever we have raised questions or concerns, the Home Instead team has responded swiftly and offered good solutions. My sister and I are very grateful and would recommend Home Instead (North Oxfordshire) without reservation.
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Review from K N (Niece of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my aunt moved into a new bungalow, her health deteriorated quite rapidly. She had been used to being a carer to others, and now she was the one who needed caring for. After a few difficult months, we discovered Home Instead - this turned her life around. The director, for whom my aunt had great
respect, was easy to talk to, and always made time to listen. An appropriate team of carers was arranged, who gave my aunt a new lease of life, taking her to medical appointments, shopping, and social outings - also helping with little tasks around the house. Nothing seemed too much trouble. The carers were fantastic, understanding my aunt's fierce independent spirit, and enabling her to remain in her own home until 2 days before she died.
I would wholeheartedly recommend Home Instead - and would especially like to thank my aunt's team of carers - they always treated her with respect and dignity, and gave her the most important thing - independence.
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Review from Mark H (Son of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead looked after my mum from 2022 to 2024, with regular visits from several carers. She has vascular dementia, we increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They ensured Mum had her medication regularly, ate
regular meals and washed, showered and dressed. They were all lovely, kind and helpful, and she became really quite close with some of them (she is now in a dementia care home and some have been to visit in their own time). I can't recommend Home Instead highly enough. By using Home Instead, we gave Mum an extra two years of independence in her own home before dementia made it too difficult.
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Review from Janet T (Client) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been recommended to me by a long-time neighbour, Home Instead have given me care since January 2023. Having been an 'in-home' resident of a different firm of carers, I have come to realise how very much happier I am in my own home which has been made possible by the Home Instead team. I have
come to understand during this year what an incredibly difficult task in home caring is and have come to realise how important it is to accept each other's strengths and weaknesses - none of us are perfect! Thank you, Home Instead, for an unexpected year of happiness and contentment.
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Review from Liz W (Daughter of Client) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for our elderly mother for over 2 years. During this time the whole team have been outstanding, managing the many challenges that our mother’s changing needs have presented and supporting our mother through acute unexpected situations.
The caregivers have been absolutely
great, professional, kind, cheerful, empathetic and going out of their way to do everything possible to look after our mother and keep her cheerful.
We can’t praise Home Instead highly enough.
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Review from Gifford M (Son of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead looked after my mother for most of 2023, with regular visits from several carers. She has dementia - early to mid-stage, and we slowly increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They were all lovely, kind
and helpful, and she became really quite close with some of them (she is now in a home but asks after them often). I couldn't recommend Home Instead more highly.
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Review from Pauline S (Daughter of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum died about 10 years ago my Ffther had to learn how to look after himself which he did so very well until about 2 years ago, my brother and myself came to the conclusion that Dad needed more help around the home and companionship in addition to the support we're already giving him. We decided
to approach Home Instead to ask them what additional support they could provide.
This was the best decision we could have made, it was very easy to discuss Dad's needs and arrange a suitable plan with the Home Instead office. This was just the start, we were very happy with the carers who visited Dad who not only gave him companionship but we're very happy to undertake cleaning, meal preparation and even helping Dad shower and taking him for walks around the village which he loved.
There was always great communication from the carers who recorded not only what my Dad needed in terms of shopping but also how he was feeling. I would have no hesitation in recommending Home Instead.
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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Home Instead (North Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.954 for Home Instead (North Oxfordshire) is calculated as follows: ( (126 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.954
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Oxfordshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (5)

Graham

Graham Holtom

Job Title: Director Joined: 2013

I joined Home Instead because of my experience in seeking Care for my father who had Alzheimer's Disease. I discovered that it's not easy to find quality support for a loved one and so my wife and I decided to create it. We joined Home Instead and opened our office in October 2013. Since that time we feel we have added something to the lives of 100's of clients and their families in North Oxfordshire and South West Northamptonshire.


Graham's overall role is to manage the business. He is also the nominated person with the Care Quality Commission.

Adina

Adina Constantin

Job Title: Registered Care Manager Joined: 2019

I'm Adina and work with Home Instead in North Oxfordshire as Registered Care Manager, which means I am responsible for all elements of the service we provide. I initially joined as Deputy Manager for two years and also have over five years of experience in other roles within the care industry in Oxfordshire. I have found the focus we put on quality to be reflected in the experience people have every day. I feel very motivated and passionate about providing the highest quality service to our clients and their families.


I live nearby with my family and have a young daughter - see picture, I'm on the left! I love being a Mum… even if it does mean I don’t have too much time for hobbies these days!

Zoe

Zoe Pickworth

Job Title: Trainer Joined: 2015

I've been with Home Instead in North Oxfordshire since 2015. Initially, I was responsible for scheduling for three years, but after taking a year off to have twins (!) I undertook a role supporting as trainer Care Professionals through supervision and training. Since early 2025, I have taken a role as Deputy Care Manager, supporting Adina and the rest of the team to ensure the safe and high-quality delivery of our services.


I originally trained to degree level in psychology and have worked with both younger and older people since then. I really love working for Home Instead. The attention clients get, and the support we provide our staff, is second to none. I feel proud to work for the organisation.

Heather

Heather Carruthers

Job Title: Trainer Joined: 2018

I have worked in varied roles for a number of years, but after experiencing the need for care and support for my own parents, and the difference that extra support made to them both, I joined Home Instead in North Oxfordshire in 2018. I loved visiting my clients and progressed from CAREGiver to Senior CAREGiver and then to Field Supervisor in 2020, and am now in a training role. This involves the support of Care Professionals, making sure they are competent and confident to support their clients. I love the feeling you get when you know you make such a difference to people.


Outside of work, I love spending time with my family and especially my grandchildren. I have a wide and possibly unusual range of interests, including dressmaking, and I am also a keen motorcyclist and love nothing more than riding through the country lanes with my husband, especially in the summer months.

Gemma

Gemma Williams

Job Title: Care Coordinator Joined: 2024

Gemma joined us in 2024 after having worked in patient services at a GP surgery. Her role ensures that client visits are scheduled efficiently, matching clients to caregivers, reacting to needs and ensuring no one goes without a visit. In this way, her role ensures the safe and high-quality delivery of what we do.

Frequently Asked Questions about Home Instead (North Oxfordshire)

What Type of Services does Home Instead (North Oxfordshire) offer?

Home Instead (North Oxfordshire) offers Home Care.

How many Carers does Home Instead (North Oxfordshire) employ?

Home Instead (North Oxfordshire) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Oxfordshire) to verify any information. View our terms and conditions. Home Instead (North Oxfordshire) has an Enhanced Service - more info.