Home Instead (North Oxfordshire)

Chapel Square, Deddington, Banbury OX15 0SG
Review Us
9.9 81 Reviews
  • Home Instead (North Oxfordshire), Banbury
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an Outstanding rating by CQC (March 2019), and highly rated on this site, they are immensely proud of the quality of service they provide.

At Home Instead, they prioritise the relationship between staff and clients and so don't do short visits, clients always have the same care professionals and Home Instead always introduces staff so no-one will ever experience a stranger coming to the door.

Within this, they provide a range of services from companionship and home help, outings as well as personal and dementia care... in fact almost anything to keep people independent and happy in their own homes.

Care Provided by Home Instead (North Oxfordshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Graham Holtom (Manager)

Home Instead (North Oxfordshire) Reviews (81)

9.9

Home Instead (North Oxfordshire) has a Review Score of 9.9 (9.928) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (North Oxfordshire) has 81 reviews.

Overall Experience
  • 77
  • 4
  • 0
  • 0
  • 0
Date Published
  • 81
  • 4
  • 5
  • 14
  • 67
Reviewer Connection to Home Instead (North Oxfordshire)
  • 46
  • 12
  • 6
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Sharon S (Daughter of Client) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90 years of age mother is blind and we found Care manager very helpful and understanding. She thought of things we would never have thought of .
The same for the carers my mum had . They went out of their way to think of things to do even though my mother was blind. I found everyone in the company
are full of empathy which we have not always received with other agency's. I would recommend this company to anybody who was thinking of using them . You would not be disappointed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Home Instead (North Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Home Instead (North Oxfordshire) is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Oxfordshire) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

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Meet the Team (5)

Graham

Graham Holtom

Job Title: Director Joined: 2013

I joined Home Instead because of my experience in seeking Care for my father who had Alzheimer's Disease. I discovered that it's not easy to find quality support for a loved one and so my wife and I decided to create it. We joined Home Instead and opened our office in October 2013. Since that time we feel we have added something to the lives of 100's of clients and their families in North Oxfordshire and South West Northamptonshire.


Graham's overall role is to manage the business. He is also the nominated person with the Care Quality Commission.

Adina

Adina Constantin

Job Title: Registered Care Manager Joined: 2019

I'm Adina and work with Home Instead in North Oxfordshire as Registered Care Manager, which means I am responsible for all elements of the service we provide. I initially joined as Deputy Manager for two years and also have over five years of experience in other roles within the care industry in Oxfordshire. I have found the focus we put on quality to be reflected in the experience people have every day. I feel very motivated and passionate about providing the highest quality service to our clients and their families.


I live nearby with my family and have a young daughter - see picture, I'm on the left! I love being a Mum… even if it does mean I don’t have too much time for hobbies these days!

Heather

Heather Carruthers

Job Title: Field Supervisor Joined: 2018

I have worked in varied roles for a number of years but after experiencing the need for care and support for my own parents, and the difference that extra support made to them both, I joined Home Instead in North Oxfordshire in 2018. I loved visiting my clients and progressed from CAREGiver to Senior CAREGiver and then to Field Supervisor in 2020. My role now involves the support of clients and their families and CAREGivers in the west of our area. I love the feeling you get when you know you make such a difference to people.


Outside of work I love spending time with my family and especially my grandchildren. I have a wide and possibly unusual range of interests including dressmaking and I am also a keen motorcyclist and love nothing more than riding through the country lanes with my husband especially in the summer months.

Lisa

Lisa Oliver

Job Title: Field Supervisor Joined: 2020

I have lived in this area all my life and have worked in the caring field since I was 15. This has been both in client’s own homes and residential settings. I rose to Deputy Care Manager in a local care home and have obtained various qualifications including a level five NVQ qualification in Leadership and Management.


I joined Home Instead in North Oxfordshire in the summer of 2021 as a Field Supervisor. My role is to ensure clients and caregivers have the best experience possible and It’s really great to be somewhere where quality really matters.


Outside of work I enjoy time with my family and taking long walks. I try my best to keep physically fit and not to take life too seriously.

Zoe

Zoe Pickworth

Job Title: Trainer Joined: 2015

I've been with Home Instead in North Oxfordshire for four and a half years now. Initially, I was responsible for scheduling for three years but after taking a year off to have twins (!) I now have a role supporting CAREGivers through supervision and training but also support Elaine and Adina in the day to daycare operations.


I originally trained to degree level in psychology and have worked with both younger and older people since then. I really love working for Home Instead. The attention clients get and the support we provide our staff is second to none. I feel proud to work for the organisation.

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