Home Instead (North Oxfordshire)

Chapel Square, Deddington, Banbury OX15 0SG
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10 89 Reviews
  • Home Instead (North Oxfordshire), Banbury
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an Outstanding rating by CQC (March 2019), and highly rated on this site, they are immensely proud of the quality of service they provide.

At Home Instead, they prioritise the relationship between staff and clients and so don't do short visits, clients always have the same care professionals and Home Instead always introduces staff so no-one will ever experience a stranger coming to the door.

Within this, they provide a range of services from companionship and home help, outings as well as personal and dementia care... in fact almost anything to keep people independent and happy in their own homes.
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Care Provided by Home Instead (North Oxfordshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (North Oxfordshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (North Oxfordshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Graham Holtom (Manager)

Home Instead (North Oxfordshire) Reviews (89)

10

Home Instead (North Oxfordshire) has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Home Instead (North Oxfordshire) has 89 reviews.

Overall Experience
  • 85
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Date Published
  • 89
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Reviewer Connection to Home Instead (North Oxfordshire)
  • 52
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Total of 89, showing 61-80
Review from Robert S (Nephew of Client) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead have been caring for my aunt for the last 12 months which enabled her to stay in the home she has lived in for over 60 years. I have found them to be a caring, reliable and professional company and I would have no hesitation in recommending them to anyone who needs caring and help at home.
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Review from Barbara S (Wife of Client) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a very distressing time to hand over some of the care of your loved one to someone else. However, this transition was made seamless by the team at Home Instead. My husband’s needs were assessed in advance which gave me confidence that my husband would be well looked after, giving me peace
of mind and that much-needed break to recharge. My husband always enjoyed the visits twice a week and I always came home to him laughing and enjoying himself. Similarly, he was sometimes taken out for a few hours to places which would interest him, thought of in advance by the carer, to maximise enjoyment and stimulation. I will never forget the kindness shown by my husband’s carers at what was a very difficult time. They were friendly and approachable and nothing was too much trouble. It is so important to have people you can rely on and trust to care for your loved one as you would want them to. Thank you.
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Review from Helen H (Daughter of Client) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad have adjusted so well so having the care givers visiting twice a day. I’m sure this is due to the caregivers themselves. They are always so cheerful and relaxed. It’s so reassuring for the family to have the lovely ladies (my mum and dad's words) visiting. We are kept informed of any concerns,
ie cold callers arriving on the doorstep and mum and dad seem a lot happier and look a picture of health.
Thank you so much for all your help and support.
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Review from Lesley B (Daughter-in-law of Client) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with care of our 99year old with dementia. His care plan was accurate to his needs and updated and adapted conscientiously by staff. The staff were up to date with training and would often suggest ideas from recent courses they’d attended. We felt that he was in very safe hands
when out and about with the staff. They all took the trouble to find out about his likes/dislikes and organised interesting outings which he thoroughly enjoyed. They were very reliable - always arrived on time with good back up from the office staff who would ring if there was an unavoidable delay or for reporting issues during an outing. The staff would write up visits conscientiously so we knew what he did/ ate and enjoyed during the visit. It was a well managed excellent service that was of great benefit to the whole family. Thank you so much.
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Review from Mary L (Daughter of Client) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend the manager and his team highly enough! They have brought happiness and laughter back into Mum's life, while also providing excellent care. After meeting Mum once, the manager understood her dementia and anxiety and was able to match her with a caregiver with whom she bonded immediately.
This was a huge relief to the family, as Mum does not easily accept carers, and we needed respite care so Mum's live-in carer could take daily breaks. Now Mum really looks forward to her visits from her Home Instead carers. The care they provide is suffused with friendship and compassion, and they have helped Mum re-engage with the creative world that she loves; singing, dancing and drawing together.


My brothers and I have also found it wonderful to have the manager and his team as partners in Mum's support. It is obvious that they really care about their clients. They go the extra mile when we need it, and their regular feedback and advice has been invaluable as Mum's dementia progresses.

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Review from R H (Daughter of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is impossible to praise the staff at this company enough. I do not live near my Mum (who has a degenerative disease), so it is key for me to know that she is being looked after in a caring, respectful and organised way. Home Instead do all of these things. The ladies who visit my mum have taken the
time to get to know her and show genuine kindness and empathy. The office staff and directors provide a thoughtful, efficient service and can be easily contacted outside office hours. I was really struggling to find reliable, high-quality care before and it caused a great deal of worry. The care provided by Home Instead has pretty much transformed my mum's life and allows me peace of mind.
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Review from Lis W (Daughter of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have facilitated keeping Mum at home when we really could not have managed it. Providing high-quality carers who became Mum's friends, as well as carers, meant we really didn't have to worry about her daily care needs. Home Instead did so much more even after carers had left, making doctors
appointments, sorting medications and monitoring her progress, I feel they went above and beyond what we actually paid for. Providing continuity of carer meant even with dementia Mum felt safe. Nothing was ever too much trouble for staff, and they looked out for Mum in all aspects of her care. I cannot speak highly enough of them. Big thanks to all the team.
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Review from Doreen M (Client) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so appreciative of the quality of care given to me by the staff of Home Instead. The management is recruiting and training supervisor staff which creates a pleasant atmosphere with the client. I looked forward to their arrival and enjoyed their friendliness. Their work was efficient and helpful.
I would certainly recommend Home Instead to anyone needing senior care.
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Review from Dawn A (Daughter of Client) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad, adamant didn't need anyone in first thing in the morning. We just needed assurance he was up and about. He eventually relented and we were very pleased with care dad received. He was treated with dignity at all times. He did come to look forward to his morning visitor and liked the carer who was
allocated. We as a family could only get round in afternoons so we needed to know he was out of bed and had his breakfast. Thankfully we did have someone in first thing as dad had fallen in bathroom and was found by carer. Without her calling in he would have been there until the afternoon. She looked after him so well and waited with him until help came. The company and staff all so very professional. Listens to all our concerns re dad. Always answered emails too. Highly recommend.
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Review from Jackie (Client) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since becoming physically disabled, using one of your carers has made a huge difference. Many things we take for granted became impossible for me to do, now thanks to my carer my life has improved. Making my bed, housework, shopping, collecting prescriptions are just a few things my carer helps me with.
The great thing about your company is I have the same carer every week, I’ve got to know her and her me. It makes such a difference particularly when my health is worse.
Everyone in the office is so helpful, directors and the staff are efficient and care - and it shows.
The positive difference having one of your carers in my life is huge. I’d thoroughly recommend your Company, in fact, I already have. A massive thanks to you all, I don’t think you realise the difference you make.
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Review from Emma M (Daughter of Client) published on 15 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides my Mother with a first class care service, helping her get up and go to bed on a daily basis. Her carers are always cheerful, helpful, gentle and kind to her are mindful and sensitive to her deteriorating state of dementia. They are great at raising awareness of how she feels on
a daily basis, prompt me if she needs new clothes/household goods and keep her in good spirits. I couldn't recommend them more highly. The office is also very efficient and acts quickly on any requests.
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Review from Sarah S (Daughter of Client) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives from Home Instead. I live 3 hours away from her so it is an enormous relief to know that she has high-quality care that we can rely on. She has the same care worker every time which helps to build a relationship and the office staff and communication could
not be better. She needed a bit extra care recently when she came out of hospital and she got the support she needed. Very supportive staff, thank you very much.
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Review from Kate B (Daughter of Client) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing care to my parents since October 2016.
Both of my parents have dementia and, prior to Home Instead getting involved, life for them was quite chaotic. But getting them to accept any help was a repeating challenge. After much perseverance by the carers, my parents
now look forward to their visits and are managing a lot better - my father takes his medication regularly and, they eat properly.


Home Instead works hard to recruit carers who have real empathy for their clients and are prepared to go the extra mile. We have found that the model of providing companionship over a longer visit is rewarding for the carer and the client alike.


A key part of our Home Instead experience is the enormous support and advice that the directors and the team provide to my brother and me, alongside organising the actual care of our parents. We feel that we really are in a partnership with Home Instead and that we are all working together to achieve the best quality of life possible for our parents.

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Review from Gladys Ann W (Wife of Client) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received first class care from your company and I would recommend them to anybody needed care. Nothing is too much trouble. They give 100%.
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Review from Grey S (Son of Client) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say that everybody at Homeinstead, from the manager and his wife and all the carers that looked after my Mother when she was alive, are wonderful, loving, considerate people. They all can be trusted completely to give care when it is needed and looked after my Mother with love in their
hearts. If they care for others like they did my Mum then please be assured of their commitment and trust.
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Review from Janet R (Daughter of Client) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't recommend them highly enough. This is extremely well run. We had a thorough initial meeting and regular check-ups by care managers. Staff all very well trained and the restricted number of different people assigned (no more than four in total) meant that my mother, who latterly suffered from Alzheimer's,
was not always seeing different faces. They spent an hour morning and evening initially doing whatever my mother needed them to do, and my mother was very happy with all of them.
Later she needed round the clock care and Home Instead provided respite care for the permanent carers coming in for their breaks every day. The care managers went above and beyond to make sure everything was in place, even collecting and delivering eye drops from the pharmacy when supplies ran low on more than one occasion, and one of the carers collected other medicines from the village shop every week. Responses to any queries were always very quick - we would heartily recommend their services.
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Review from Sally T (Daughter of Client) published on 3 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would and do highly recommend this care agency. We have been using these carers now for over two years. Their care, compassion and professionalism are second to none. The carers we use have made such a difference to my mother's outlook in life since she lost her partner two years ago and they too
gave him the personal care to enable him to end his life in a dignified and comfortable way. It is not just my mother that benefits but also the whole family to know that I can trust leaving her in their care to enable me to work.
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Review from Rebecka B (Daughter of Client) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the level of service provided by Home Instead Senior Care (North Oxfordshire) - lovely and knowledgeable ladies who really managed my mam's illness beautifully with no loss of dignity. I've already recommended your firm to others. I just cannot fault Home Instead Senior Care (North
Oxfordshire) and was extremely grateful for them.
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Review from Jill P (Daughter of Client) published on 1 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is 91 and moved in with my family in September. Home Instead help him with personal care twice a day, am and pm. Our caregivers are all really lovely people, who always treat dad with respect and thoughtful care. He enjoys their company and because they stay for an hour it means they have
time to chat and help dad without rushing him. They are never late and if they haven't finished on time they don't quibble about leaving bang on the hour. They are very considerate when they arrive, fitting around our sometimes chaotic family home! From my point of view I really appreciate the support I get from head office. It's great to have knowledgeable people at the end of the phone if I need to discuss a concern regarding dad. Their attention to detail regarding following medical staff's instructions regarding the application of creams and support stockings etc has been very impressive. There are so many care companies it's tricky knowing who to pick. I am so glad I chose Home Instead.
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Review from Bev (Wife of Client) published on 2 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had been receiving daily personal care and companionship up to his entering a residential care home, following a worsening of his ft dementia condition, in August this year. Right from the first day, some two years previously, he had been in receipt of first class care and friendship from
the very professional, compassionate and deeply caring ladies from Home Instead. He was carefully matched by the managers and had an amazing relationship with all of the carers who visited him each day. I cannot commend them enough for their compassion and understanding. I really could not have coped without them all. They are very person centred, ultra professional and everything you would expect from a very well run agency. They became a big part of his life and I considered them family friends eventually. I would recommend them to anyone in need of a carer for their loved one.
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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Home Instead (North Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.954 for Home Instead (North Oxfordshire) is calculated as follows: ( (126 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.954
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Oxfordshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (5)

Graham

Graham Holtom

Job Title: Director Joined: 2013

I joined Home Instead because of my experience in seeking Care for my father who had Alzheimer's Disease. I discovered that it's not easy to find quality support for a loved one and so my wife and I decided to create it. We joined Home Instead and opened our office in October 2013. Since that time we feel we have added something to the lives of 100's of clients and their families in North Oxfordshire and South West Northamptonshire.


Graham's overall role is to manage the business. He is also the nominated person with the Care Quality Commission.

Adina

Adina Constantin

Job Title: Registered Care Manager Joined: 2019

I'm Adina and work with Home Instead in North Oxfordshire as Registered Care Manager, which means I am responsible for all elements of the service we provide. I initially joined as Deputy Manager for two years and also have over five years of experience in other roles within the care industry in Oxfordshire. I have found the focus we put on quality to be reflected in the experience people have every day. I feel very motivated and passionate about providing the highest quality service to our clients and their families.


I live nearby with my family and have a young daughter - see picture, I'm on the left! I love being a Mum… even if it does mean I don’t have too much time for hobbies these days!

Zoe

Zoe Pickworth

Job Title: Trainer Joined: 2015

I've been with Home Instead in North Oxfordshire since 2015. Initially, I was responsible for scheduling for three years, but after taking a year off to have twins (!) I undertook a role supporting as trainer Care Professionals through supervision and training. Since early 2025, I have taken a role as Deputy Care Manager, supporting Adina and the rest of the team to ensure the safe and high-quality delivery of our services.


I originally trained to degree level in psychology and have worked with both younger and older people since then. I really love working for Home Instead. The attention clients get, and the support we provide our staff, is second to none. I feel proud to work for the organisation.

Heather

Heather Carruthers

Job Title: Trainer Joined: 2018

I have worked in varied roles for a number of years, but after experiencing the need for care and support for my own parents, and the difference that extra support made to them both, I joined Home Instead in North Oxfordshire in 2018. I loved visiting my clients and progressed from CAREGiver to Senior CAREGiver and then to Field Supervisor in 2020, and am now in a training role. This involves the support of Care Professionals, making sure they are competent and confident to support their clients. I love the feeling you get when you know you make such a difference to people.


Outside of work, I love spending time with my family and especially my grandchildren. I have a wide and possibly unusual range of interests, including dressmaking, and I am also a keen motorcyclist and love nothing more than riding through the country lanes with my husband, especially in the summer months.

Gemma

Gemma Williams

Job Title: Care Coordinator Joined: 2024

Gemma joined us in 2024 after having worked in patient services at a GP surgery. Her role ensures that client visits are scheduled efficiently, matching clients to caregivers, reacting to needs and ensuring no one goes without a visit. In this way, her role ensures the safe and high-quality delivery of what we do.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Oxfordshire) to verify any information. View our terms and conditions. Home Instead (North Oxfordshire) has an Enhanced Service - more info.