Home Instead (North Oxfordshire)

Chapel Square, Deddington, Banbury OX15 0SG
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9.9 81 Reviews
  • Home Instead (North Oxfordshire), Banbury
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an Outstanding rating by CQC (March 2019), and highly rated on this site, they are immensely proud of the quality of service they provide.

At Home Instead, they prioritise the relationship between staff and clients and so don't do short visits, clients always have the same care professionals and Home Instead always introduces staff so no-one will ever experience a stranger coming to the door.

Within this, they provide a range of services from companionship and home help, outings as well as personal and dementia care... in fact almost anything to keep people independent and happy in their own homes.
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Care Provided by Home Instead (North Oxfordshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Graham Holtom (Manager)

Home Instead (North Oxfordshire) Reviews (81)

9.9

Home Instead (North Oxfordshire) has a Review Score of 9.9 (9.928) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (North Oxfordshire) has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (North Oxfordshire)
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Total of 81, showing 41-60
Review from Frances R (Cousin of Client) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for my cousin for nearly a year, with care increasing as the months went on. They have been wonderful in the way they made her feel safe and in the presence of friends. My cousin is an artist, who had given up any interest in pursuing this talent. One of her carers was
also an artist who not only got her going again, but also giving 'lessons' in art to those who enjoyed having a go! Great to make her feel wanted. I do not live near my cousin, and it was most reassuring to be confident, that my cousin and the management of her house and life was in safe hands until it became necessary to move her into a nursing home.
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Review from Jane L (Daughter of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been such a positive experience. The carers are extremely sensitive, thoughtful and caring people. They really put mum first, and help her to feel completely in control at all times. They think about what she likes and try to provide that. Examples of this sort of thoughtfulness are sometimes
taking mum to concerts as she loves music, sometimes bringing little posies of flowers from their garden, they have brought books connected with mum's condition that they think I might find useful. I also find the office staff really helpful, as there are all sorts of administrative things to take into account; they deal with things quickly, sympathetically and also are extremely practical in an emergency or to consult for general advice, and this has been particularly helpful in trying to navigate care during Covid-19.
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Review from J O (Daughter of Client) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mums care was given with patience, understanding of her needs, diligence and most of all dignity. The care team assisted in the hygiene and personal care aspects but also Mum also enjoyed the chats about the old times, looking through photos and sharing stories about her life, which brought joy and
sometimes much laughter. Underpinning the whole service, the management and administrative team are efficient, timely, understanding and kept me up to date. It can be quite stressful, taking care of a loved one but I always felt I could trust and rely upon the whole team to embrace, understand and provide the best care for mum.
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Review from Terry C (Son-in-law of Client) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent provider. Very friendly and efficient staff. Very prompt reply to any queries. Always attend on time.
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Review from Duncan E (Son of Client) published on 17 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say how delighted we were with the service Home Instead provided for my father. From the initial contact, the service was exceptional. Very thorough and gained a good understanding of my father's needs. The daily visitors were fantastic and went above and beyond to ensure my father was
cared for.
Many thanks for providing such a good service.
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Review from Robin F (Son of Client) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are absolutely first class. I am a father of four, an only child and work away. Without their support, I would have no alternative than to put mum into a care home which would be devastating to her. The care provided is of the highest quality, the carers are great companions and also, ensure
mum receives the medication required, maintains a good diet and a lot of other help around her home. In addition to the carers, the leadership team and the office staff are wonderful and keep me fully up-to-date with any concerns or actions required.
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Review from Ian H (Son of Client) published on 9 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead were fantastic with my mother, quickly gaining her trust and providing invaluable help. They are very professional, efficient and friendly to the point that one of mum's carers still visits her now in her care home.
I would highly recommend them to anyone.
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Review from Richard C (Client) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service I receive from Home Instead is of an excellent standard, everyone from the office staff and caregivers are polite, helpful, friendly and really do care. I cannot praise them enough.
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Review from Sue H (Daughter of Client) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Home Instead to be an excellent care provider for my mother. The care is of an excellent standard- very flexible and personalised. When my mother expressed the fact that she did not get on so well with one of the carers, the agency changed the carer straight away. My mother is very happy with
the two carers provided and they allow her to live independently in her flat at the age of 90, despite having mild dementia and being frail physically.
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Review from Richard D (Son of Client) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (North Oxfordshire) continue to provide an excellent all round care package for my mum. They continue to make her life, in her own home, both pleasant and achievable, which is a brilliant result, as she really doesn't want to live in a care home. They now help with cooking,
shopping, washing and showering, assisting decision making and most importantly they provide wonderful company for her. I know she really looks forward to the visits, from the excellent caregivers, who provide her with a regular friendly face. She sees them as friends, who come to help and stay for a chat about anything and everything! Thank you again for the outstanding service you have provided over the last couple of years!
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Review from Carolyn G (Daughter of Client) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended to contact Home Instead when we decided we needed extra help caring for our mum who has Alzheimer's. We were completely reassured from the outset when it was obvious that they really 'got' the situation - from the family members viewpoint as well as the client who needed the care.
They took great trouble to make sure that the carer they chose suited Mum and were flexible in the manner in which she was introduced.
We were adamant that there should be a regular carer visiting at a regular time and this has been the case enabling relationships to be built. Now Mum is fully accepting of the visits and really enjoys her chats with 'the girls'.
Home Instead conduct regular reviews to ensure that we are satisfied with the service but they are always available if there is something we need to discuss. We are also contacted if the carers are concerned in any way.
It is no exaggeration to say that Home Instead have made a huge positive difference for the whole family.
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Review from Ros F (Wife of Client) published on 8 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended to use Home Instead and indeed our experience of the care and professional service received was more than we could have hoped. My husband was in denial about his needs for care and companionship and initial contact was handled with great discretion and well-trained carers were carefully
matched to him. He soon warmed to the twice-weekly visits and the carers were sensitive to his need to maintain his self-esteem and cheerfully bought out the best in him. There was excellent communication with the manager and appropriate concerns were raised and shared as physical and mental health deteriorated. We appreciated the advice on next steps and also the support on transition to residential care. Our family would certainly recommend this provider to others and feel that they offer a unique service in the area.
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Review from Robert S (Nephew of Client) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead have been caring for my aunt for the last 12 months which enabled her to stay in the home she has lived in for over 60 years. I have found them to be a caring, reliable and professional company and I would have no hesitation in recommending them to anyone who needs caring and help at home.
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Review from Barbara S (Wife of Client) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a very distressing time to hand over some of the care of your loved one to someone else. However, this transition was made seamless by the team at Home Instead. My husband’s needs were assessed in advance which gave me confidence that my husband would be well looked after, giving me peace
of mind and that much-needed break to recharge. My husband always enjoyed the visits twice a week and I always came home to him laughing and enjoying himself. Similarly, he was sometimes taken out for a few hours to places which would interest him, thought of in advance by the carer, to maximise enjoyment and stimulation. I will never forget the kindness shown by my husband’s carers at what was a very difficult time. They were friendly and approachable and nothing was too much trouble. It is so important to have people you can rely on and trust to care for your loved one as you would want them to. Thank you.
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Review from Helen H (Daughter of Client) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad have adjusted so well so having the care givers visiting twice a day. I’m sure this is due to the caregivers themselves. They are always so cheerful and relaxed. It’s so reassuring for the family to have the lovely ladies (my mum and dad's words) visiting. We are kept informed of any concerns,
ie cold callers arriving on the doorstep and mum and dad seem a lot happier and look a picture of health.
Thank you so much for all your help and support.
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Review from Lesley B (Daughter-in-law of Client) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with care of our 99year old with dementia. His care plan was accurate to his needs and updated and adapted conscientiously by staff. The staff were up to date with training and would often suggest ideas from recent courses they’d attended. We felt that he was in very safe hands
when out and about with the staff. They all took the trouble to find out about his likes/dislikes and organised interesting outings which he thoroughly enjoyed. They were very reliable - always arrived on time with good back up from the office staff who would ring if there was an unavoidable delay or for reporting issues during an outing. The staff would write up visits conscientiously so we knew what he did/ ate and enjoyed during the visit. It was a well managed excellent service that was of great benefit to the whole family. Thank you so much.
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Review from Mary L (Daughter of Client) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend the manager and his team highly enough! They have brought happiness and laughter back into Mum's life, while also providing excellent care. After meeting Mum once, the manager understood her dementia and anxiety and was able to match her with a caregiver with whom she bonded immediately.
This was a huge relief to the family, as Mum does not easily accept carers, and we needed respite care so Mum's live-in carer could take daily breaks. Now Mum really looks forward to her visits from her Home Instead carers. The care they provide is suffused with friendship and compassion, and they have helped Mum re-engage with the creative world that she loves; singing, dancing and drawing together.


My brothers and I have also found it wonderful to have the manager and his team as partners in Mum's support. It is obvious that they really care about their clients. They go the extra mile when we need it, and their regular feedback and advice has been invaluable as Mum's dementia progresses.

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Review from R H (Daughter of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is impossible to praise the staff at this company enough. I do not live near my Mum (who has a degenerative disease), so it is key for me to know that she is being looked after in a caring, respectful and organised way. Home Instead do all of these things. The ladies who visit my mum have taken the
time to get to know her and show genuine kindness and empathy. The office staff and directors provide a thoughtful, efficient service and can be easily contacted outside office hours. I was really struggling to find reliable, high-quality care before and it caused a great deal of worry. The care provided by Home Instead has pretty much transformed my mum's life and allows me peace of mind.
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Review from Lis W (Daughter of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have facilitated keeping Mum at home when we really could not have managed it. Providing high-quality carers who became Mum's friends, as well as carers, meant we really didn't have to worry about her daily care needs. Home Instead did so much more even after carers had left, making doctors
appointments, sorting medications and monitoring her progress, I feel they went above and beyond what we actually paid for. Providing continuity of carer meant even with dementia Mum felt safe. Nothing was ever too much trouble for staff, and they looked out for Mum in all aspects of her care. I cannot speak highly enough of them. Big thanks to all the team.
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Review from Doreen M (Client) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so appreciative of the quality of care given to me by the staff of Home Instead. The management is recruiting and training supervisor staff which creates a pleasant atmosphere with the client. I looked forward to their arrival and enjoyed their friendliness. Their work was efficient and helpful.
I would certainly recommend Home Instead to anyone needing senior care.
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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Home Instead (North Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Home Instead (North Oxfordshire) is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Oxfordshire) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (5)

Graham

Graham Holtom

Job Title: Director Joined: 2013

I joined Home Instead because of my experience in seeking Care for my father who had Alzheimer's Disease. I discovered that it's not easy to find quality support for a loved one and so my wife and I decided to create it. We joined Home Instead and opened our office in October 2013. Since that time we feel we have added something to the lives of 100's of clients and their families in North Oxfordshire and South West Northamptonshire.


Graham's overall role is to manage the business. He is also the nominated person with the Care Quality Commission.

Adina

Adina Constantin

Job Title: Registered Care Manager Joined: 2019

I'm Adina and work with Home Instead in North Oxfordshire as Registered Care Manager, which means I am responsible for all elements of the service we provide. I initially joined as Deputy Manager for two years and also have over five years of experience in other roles within the care industry in Oxfordshire. I have found the focus we put on quality to be reflected in the experience people have every day. I feel very motivated and passionate about providing the highest quality service to our clients and their families.


I live nearby with my family and have a young daughter - see picture, I'm on the left! I love being a Mum… even if it does mean I don’t have too much time for hobbies these days!

Heather

Heather Carruthers

Job Title: Field Supervisor Joined: 2018

I have worked in varied roles for a number of years but after experiencing the need for care and support for my own parents, and the difference that extra support made to them both, I joined Home Instead in North Oxfordshire in 2018. I loved visiting my clients and progressed from CAREGiver to Senior CAREGiver and then to Field Supervisor in 2020. My role now involves the support of clients and their families and CAREGivers in the west of our area. I love the feeling you get when you know you make such a difference to people.


Outside of work I love spending time with my family and especially my grandchildren. I have a wide and possibly unusual range of interests including dressmaking and I am also a keen motorcyclist and love nothing more than riding through the country lanes with my husband especially in the summer months.

Lisa

Lisa Oliver

Job Title: Field Supervisor Joined: 2020

I have lived in this area all my life and have worked in the caring field since I was 15. This has been both in client’s own homes and residential settings. I rose to Deputy Care Manager in a local care home and have obtained various qualifications including a level five NVQ qualification in Leadership and Management.


I joined Home Instead in North Oxfordshire in the summer of 2021 as a Field Supervisor. My role is to ensure clients and caregivers have the best experience possible and It’s really great to be somewhere where quality really matters.


Outside of work I enjoy time with my family and taking long walks. I try my best to keep physically fit and not to take life too seriously.

Zoe

Zoe Pickworth

Job Title: Trainer Joined: 2015

I've been with Home Instead in North Oxfordshire for four and a half years now. Initially, I was responsible for scheduling for three years but after taking a year off to have twins (!) I now have a role supporting CAREGivers through supervision and training but also support Elaine and Adina in the day to daycare operations.


I originally trained to degree level in psychology and have worked with both younger and older people since then. I really love working for Home Instead. The attention clients get and the support we provide our staff is second to none. I feel proud to work for the organisation.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Oxfordshire) to verify any information. View our terms and conditions. Home Instead (North Oxfordshire) has an Enhanced Service - more info.