Danebrook Court, Langford Lane, Kidlington OX5 1LQ
Group : Home Instead Senior Care
Person in charge: Sue Dunster (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Home Instead Senior Care (Oxford): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Home Instead Senior Care (Oxford) has a Review Score of 8.5 (8.500)
The Review Score of 8.5 (maximum of 10) for Home Instead Senior Care (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Oxford) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Home Instead Senior Care (Oxford) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Oxford) is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Anne P (Sister of Client) on Tuesday 5 September 2017. Relates to August 2017.
Home Instead has been a lifeline to our family. The care has been professional and reliable. My sister has been treated with dignity and respect throughout. The care has been flexible, responding to the changing needs, with a eye for what is required. The carer is seen as a friend as much as a carer.
How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Lindsey T (Daughter of Client) on Thursday 10 August 2017. Relates to August 2017.
I can recommend Home Instead Senior Care (Oxford) - the care my mother has received has been outstanding from both the caregivers who are well matched and provide kind, thoughtful, reliable and professional care and the office team who communicate well, letting me know in advance of any changes in the schedule and are responsive to any queries I have. Most importantly, my mother is happy and we (her family) are confident that the care she receives enables her to live well at home independently - Thank you!
How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
April 2016
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Barton Neighbourhood Centre, Underhill Circus, Headington, Oxford OX3 9LS
