What Type of Services does Home Instead (Oxford) offer?

Home Instead (Oxford) offers Home Care.

How many Carers does Home Instead (Oxford) employ?

Home Instead (Oxford) employs 50 carers.

Home Instead (Oxford), Dartford House, Two Rivers Industrial Estate, Station Lane, Witney, Oxfordshire OX28 4BL

Review from Giles S (Son of Client) published on 12 August 2025
Submitted via Website • Report

Overall Experience

Home Instead have been providing care to my Mum for over a year now, doing daily visits to help her remain independently living at home. She was initially unsure about strange people coming in but quickly they established a relaxed rapport and she looks forward to the visits now. They offer a welcome

human contact with friendly chat but also make sure that she is clean, tidy and well fed, and will alert family if there is anything that concerns them. Admin staff are very helpful too, adapting to requests quickly and making sure that we are kept informed. I highly recommend their service.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

What a truly lovely review to read - this one gives me an extra layer of pride! I remember doing your mum's very first consultation and instantly taking a real shine to her (and to your family!). I was so delighted when you came on board, and hearing that she's still getting on so well with the team just makes me over the moon. It's wonderful to know that the visits have become such a bright part of her day, and I'm so glad the whole team - from our amazing Care Pros to the office crew - have been able to support her so warmly. Thank you for taking the time to share this - it means the world to us all!

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Review from Joanna S (Niece of Client) published on 21 July 2025
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Overall Experience

I can not speak more highly of the treatment and care my aunt got from Home Instead, Oxford. I never had any concerns for her welfare and the staff communicated easily and regularly with myself to keep me updated. I had contact with several people in the company and without exception they were professional,

caring and reliable, always doing what they said they would do and working flexibly. My aunt was at ease with the care staff that visited and very much enjoyed their company. Unfortunately, as my aunt's condition deteriorated she had to go into residential care, significantly helped in the transition by the staff. I have no concerns in recommending them.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much for taking the time to leave us this wonderful feedback. It's been an honour to support your aunt and a pleasure to know to know you. We sincerely hope that your aunt is settled into her new home and living well there, we think of her often! Please don't hesitate to get in touch if you'd ever like some support or advice in the future. Take care of yourselves, and love from all the team!

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Review from Margaret P (Wife of Client) published on 29 May 2025
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Overall Experience

I had a wonderful team of 3 professionals working with my husband for 2 years up until his admission into full time residential care in February 2025. They were all exceptionally patient and adapted to his needs as his dementia progressed. Their care and concern for my own health and well-being was

outstanding and I couldn't have managed for as long as I did without them. The administrative team too were always extremely supportive and managed any changes in the bookings, however little notice was given, speedily and courteously.
I cannot recommend this company highly enough.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much, from all of us, for such a considerate and heartfelt review. I know that supporting your husband, and in turn yourself, touched the hearts of the whole team and we still think about you both now. You showed, and continue to show, such courage. It was such pleasure to be a part of your journey. I hope you're both doing well, thank you again, from all of us. Best wishes.

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Review from Anne P (Sister of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience

My sister received reliable and compassionate care from Home Instead. Her carer was able to relate to her despite the advanced dementia. She was always treated with respect and dignity. The office staff were also excellent: helpful and reliable too.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Dear A, Thank you so much for your lovely words. We're really touched to hear that your sister felt respected and cared for, especially while living with advanced dementia. It means a lot to us that her carer was able to connect with her and that you felt supported by our office team too. It's a privilege to have been part of her care, and we're truly grateful for your kind feedback. Please do take care, and thank you again for sharing this.

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Review from J D (Client) published on 15 May 2025
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Overall Experience

I write in my capacity as holder of power of attorney for my sister, who has been a client of Home Instead for many years, though now she has had to go into a nursing home. I also write as a client in my own right. For the past year I have had an hour's help a week a my mobility problems have grown.

All the care we have received from Home Instead has been cheerfully, efficiently and kindly provided. Especially in the case of my sister, who has grown pretty eccentric in her old age, that help has demanded imagination and empathy, We are both extremely grateful for all that we have received.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you so much for your kind and thoughtful review. We're so glad to hear that both you and your sister have felt supported by the Home Instead team over the years. It's truly our privilege to be able to provide care that's not only efficient but also full of empathy and understanding. We really appreciate your trust in us and are grateful to have been a part of your journeys. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you again for your kind words!

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Review from J M (Client) published on 14 May 2025
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Overall Experience

My carers are efficient . Arrive promptly and show commendable initiative in all they do.
I do not require personal care at present, but a carer visits me for one hour twice a week and changes sheets, irons and hoovers the house thoroughly.

The management contacts me by telephone if any minor

changes are to take place and are sympathetic to my requirements.

I tend to have the carers week by week and I know them well. They are warm and friendly, and always show concern about my wellbeing.

In my situation I do not feel it necessary to write a more detailed account of my experience with Home Instead, but I am entirely satisfied with the care they provide.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much for your kind and thoughtful feedback. We're truly pleased to hear that you are entirely satisfied with the care you receive-your words mean a great deal to us. It's heartening to know that our carers' efficiency, initiative, and genuine warmth have made a positive impact on your day-to-day life. We're also glad that our communication and responsiveness to your needs have been helpful and reassuring. We deeply appreciate the trust you've placed in us, and we're committed to continuing to provide the reliable, respectful, and caring support you deserve. Thank you again for sharing your experience-it's always encouraging to know we're making a meaningful difference!

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Review from R S (Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience

Home Instead have provided a carer for me for the last ten years. She comes once a week for 1.75 hours, makes the house clean, changes the sheets, and does other small tasks; once every five weeks she collects my food shopping from a supermarket. During those ten years, I have had some five regular

carers, all of whom have been very willing and able. When a regular carer has been ill or on holiday, Home Instead have always found a competent substitute. They have always sought to arrange the time at which the carer comes to suit me.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you so much for your kind and detailed feedback. I'm truly grateful for your continued trust and loyalty over the past ten years-it's a privilege to support you. It's wonderful to hear that your experience with our carers has been consistently positive, and that they've been both capable and willing in meeting your needs. We're also pleased that you've found the flexibility in scheduling and the continuity of care to be helpful and reliable, even during times when your regular carer was unavailable. Your words mean a lot to our whole team, and we're committed to continuing to provide the dependable, personalised service you've come to expect. Thank you again for sharing your experience-it inspires us to keep doing our very best.

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Review from F B (Daughter of Client) published on 14 May 2025
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Overall Experience

Very good and generally very responsive to needs, even at short notice, which is much appreciated.
Excellent care from usually more experienced and mature staff than I suspect may be forthcoming from other companies. Feels safe.
Team attempts to provide continuity which is essential.
Team try and

respond appropriately if there is an occasional "poor fit".
I understand from a member of staff I know from previously, that the regular training and updates are superior to other companies. I believe the pay is better too.
Introducing a new member of the team to the elder's routine used to be more watertight though.
Care is expensive for the client obviously, but I guess that's how much care costs!

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you so much for your thoughtful and generous feedback. We truly appreciate your kind words and the trust you've placed in us-it means a great deal to the entire team! I'm particularly grateful for your constructive comments regarding the introduction of new team members. It's an important point. This is one of the most challenging standards for us to consistently maintain, but it's a huge part of what sets us apart from other providers and we remain firm that it's an essential service for continuity, and building trusting relationships. Thank you again for your support and valuable insight. We're committed to maintaining the high standards you've come to expect, and to continuing to earn your trust every step of the way.

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Review from Fran R (Sister-in-law of Client) published on 14 May 2025
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Overall Experience

I rely on Home Instead as my eyes and ears as I can't get to actually see my sister in law as often as I'd like. They are hugely responsive and often step in at short notice to do extra or longer stints. I couldn't do this without them.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much for taking the time to leave this positive review. It's exactly what we aim for to be able to provide families with that sense of reassurance so that you can focus on family time. We're delighted to support you and your sister in law in this way, thank you for trusting us with her care.

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Review from David T (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience

My life has been made fully enjoyable. A full life enjoying old hobbies and sensible conversation.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Hi, thank you for a lovely review. I'm thrilled to hear we have helped to make your life more enjoyable.

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Review from N D (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience

Every carer is on time depending on Oxford traffic and the 20mph system. All have cared for me well and done other work as well. I'm very satisfied with it all so far. Thanks.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thank you for such a lovely review, it's much appreciated!

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Review from V S (Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience

I have been with home instead for three plus years and have found that on the whole, they have always given really good service. There have been 3 occasions on which I have asked for a different carer, this has always been dealt with promptly and the outcome is very good. I can recommend them without

any hesitation to new clients. They try and match the clients and carer up as much as they can. If you have any problem they will ring into the office and advise and get it sorted very quickly. I really am very satisfied with their overall care.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thanks for the lovely review. I am proud to say we always strive to make sure any issues are dealt with promptly and to the highest level!

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Review from J C (Son of Client) published on 3 November 2023
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Overall Experience

Very supportive and friendly staff, both in the office and in person whilst assisting with home care, for which I am most grateful. Always flexible, prioritising the needs of my mother and her comfort, as she in turn supports my father. The focus on providing consistency for my parents, with a familiar

carer in attendance as regularly as possible and few substitutions, has greatly helped with initiating the care our family requires. Thank you all.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you very much for such a positive review. It's always highly appreciated to hear when we are getting it right, and I know that the team will be extremely grateful to hear such pleasant feedback about the work they are doing.
As a home care provider, it is just as important for us to know that family members are experiencing benefits from our service as our clients, we hope that, at the very least, we can offer you some peace of mind.
Thank you again!

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Review from D B (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

I find the staff good-humoured and helpful at all times. I find all involved to be understanding and thoughtful towards older people which to my mind goes a long way.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you very much for your positive feedback, this is always lovely to hear.
I'll certainly pass your kind words on to our team.
Best wishes.

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Review from Andrea J (Wife of Client) published on 20 January 2022
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Overall Experience

Home Instead has looked after my husband who has a degenerative condition which destroys nerve cells in the brain. It has a broad impact on a person's functional abilities and usually results in movement, thinking (cognitive) and psychiatric disorders. Fundamentally for us it is like having a 13 stone

18 month old at home but they have treated him kindly, with dignity and taken great care of him when he could not care for himself. They have listened to everything I have asked of them and then carried it out. Thank you all.

Reply from John Kirk, Managing Director at Home Instead (Oxford)

Thank you for your review and kind words about our service. It is always wonderful to hear from clients and their families when we get it right. However, we do not (and won't) rest on our laurels and always welcome feedback so that our clients receive the very best service we can provide.

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Review from David S (Son of Client) published on 25 May 2021
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Overall Experience

We chose Home Instead as my father wants to stay in his home whilst coping with the onset of dementia. As a family, we believe that this is preferable to going into a home and Home Instead have the expertise and experience to make this work. It's a big decision, taken in the belief that this will give

him the best situation moving forward and it constantly evolves and creates challenges for all of us. Home Instead have responded fantastically to Dad's changing needs and nothing is too difficult to do to help him. The carers are exceptionally focused and committed and the management are truly standing by our side and helping us through the process. We know we couldn't do it without them and we thank them sincerely.

Reply from John Kirk, Managing Director at Home Instead (Oxford)

Thank you for such a wonderful review. Your experience as a family member is exactly as we would wish it to be and I hope that we've been able to give you that most elusive of things - peace of mind. This is a journey for which there is no handbook or guide as each individual's needs are different. We stand ready - indeed alongside you as you describe -to support you and your father. Thank you!

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Review from H P (Daughter of Client) published on 4 October 2019
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Overall Experience

The carers were very good, very professional and caring with my mother, who has Dementia and I have nothing but praise for them. Unfortunately, the management and administration was very disappointing. I emphasised that my mother has Dementia and needed a consistent carer. I understand that this is

not always possible, but the management staff did not appear to understand this on a practical level, eg my mother's usual carer gave in her notice, I was sent an email by Home Instead telling me this. I emailed back saying I was not happy with the staff turnover but received no reply. I pursued this and eventually heard back, but was left wondering why the email had not been shared amongst staff, as one would normally expect in a team and in a professional setting? The chief concern in the email reply seemed to be that I had to give 4 weeks notice, not any interest in why I was unhappy about the service. Communication is very important.

Reply from John Kirk at Home Instead (Oxford)

Thank you for leaving a review of our service. It is disappointing that you rated our staff and the care they provided excellent but our service overall significantly below this. We are unable to control when a team member leaves for personal reasons and we are unable to share these with clients/family members to maintain confidentiality. Our staff turnover is actually well below the sector average but I recognise that where a Caregiver leaving impacts you or your loved one, statistics are meaningless. Throughout your 9 month experience with us - we maintained excellent continuity of care to your mother delivered through only 3 caregivers. I have spoken to the team and I acknowledge that the communication with you could have been better. We will learn lessons from this. There are times when communication should be prompt, personal and voice to voice. This did not happen soon enough on this occasion and for that, I apologise.

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Review from Graham W (Son of Client) published on 18 July 2019
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Overall Experience

Cannot be faulted. Care as you would wish it would be. True compassion from carers and office. We have used six previous companies, ranging from the criminal to the utterly inadequate. Home Instead have true values in a market full of substandard care firms.

Reply from Lauren Livingstone at Home Instead (Oxford)

Hi Graham,
Thank you so much. I really appreciate your feedback and the time you took to complete the review. Lauren.

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Review from Bee W (Daughter of Client) published on 1 July 2019
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Overall Experience

I am so grateful to the caregivers at Home Instead. We realised that my mother, who has dementia, needed some drop-in care. She was very resistant to the idea but the carers have built up her trust. They are amazingly kind and practical and help her in all kinds of ways, from giving her company to reminding

her about medication. I am so grateful.

Reply from Lauren Livingstone at Home Instead (Oxford)

Thank you for taking the time to complete the review. It's much appreciated, Lauren

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Review from Charlotte (Granddaughter of Client) published on 1 July 2019
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Overall Experience

We are very grateful for the kind and consistent care from Home Instead, ensuring we have the same carers for my 101 year old grandmother so she has continuity of care. The support office is also very efficient and helpful. Thank you!

Reply from Lauren Livingstone at Home Instead (Oxford)

Hi Charlotte, thanks so much. Lauren

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