Home Instead Senior Care (Oxford)

Unit 6B Danebrook Court, Langford Lane, Kidlington OX5 1LQ

Home Instead Senior Care (Oxford)
Home Instead Senior Care (Oxford)
Home Instead Senior Care (Oxford)

Home. There’s no place like it!

It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead Senior Care, Oxford are here to help; here to provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care.

Carers offer a wide range of services tailor made to suit the needs of individual clients. These can include companionship; home help covering all aspects of housework, shopping, meal preparation or personal care such as assistance with bathing, dressing and eating.

You can depend on Home Instead to provide the best support based on your family’s needs. Through regular meetings with all parties concerned, they provide ongoing care, ensuring that the highest standards are being provided at all times.

For more information on the support the team can provide locally please call on 01865 841362.

Group : Home Instead Senior Care

Person in charge: Lauren Livingstone (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Oxford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Oxford) has a Review Score of 9.9 (9.902)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Oxford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.902 for Home Instead Senior Care (Oxford) is calculated as follows: ( (38 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Oxford) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Oxford)?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Oxford)

  • Daughter of Client/Service User
    3
  • Client / Service User
    2
  • Partner of Client/Service User
    1
  • Sister of Client/Service User
    1

Very pleased with the help we are getting from Home Instead Oxford. Reliable, kind and caring people who are making a real difference to my partner's care.

How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Lauren Livingstone, Care Manager at Home Instead Senior Care (Oxford) responded to this review on 12 Jan 2018:

Hi Sara, thank you for completing the review so promptly and thank you for your kind words. I am thrilled that we are able to make a difference to your partner's care. If you need anything at all, please do not hesitate to contact us. Lauren.

I have used Home Instead since before my wife died in 2011. In all this time I have had no serious complaints, apart from the occasional minor mishap. I have no problem at all in recommending them to anyone.

How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lauren Livingstone, Care Manager at Home Instead Senior Care (Oxford) responded to this review on 12 Jan 2018:

I really appreciate you taking the time to complete the review, thank you. Long may our invaluable relationship continue. Lauren.

We have been very pleased with the care provided. My mother is not always happy with new situations and people but she very quickly took to her personal carer and has been very positive about having this help. She has been particularly pleased with how hard-working and flexible the care has been and she looks forward to the visits.

Obviously, we have been very happy about this, and also by how easy it has been to contact Home Instead and how quickly any queries have been answered and dealt with. The service has been completely reliable, including over the Christmas season.

How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lauren Livingstone, Care Manager at Home Instead Senior Care (Oxford) responded to this review on 12 Jan 2018:

Hi Gill, thank you for responding so quickly to the review. We work really hard, no matter what the season to ensure that we continue to provide continuity and great care to the people we support. I hope that your Mother and her Caregiver continue to build their relationship. If you need anything at all, please do let me know. Lauren.

The carers are overall very well trained and considerate towards my parents. I feel my parents are well looked after by Home Instead staff and the management is very efficient and responsive to any changes in circumstances.

How likely would you be to recommend Home Instead Senior Care (Oxford)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Lauren Livingstone, Care Manager at Home Instead Senior Care (Oxford) responded to this review on 12 Jan 2018:

Thank you so much for taking the time to complete the review. I really appreciate your feedback, and I hope that you feel we continue to be responsive to your parents' change in needs.

We have found the carers to be both friendly, having time to talk to us, and efficient. They take a personal interest in us and grasp the situation each visit quickly. Their communication is good and once they get to know us, they now use their initiative to help us.

Overall we are pleased to have them and could not have managed without them!

How likely would you be to recommend Home Instead Senior Care (Oxford)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Home Instead has been a lifeline to our family. The care has been professional and reliable. My sister has been treated with dignity and respect throughout. The care has been flexible, responding to the changing needs, with a eye for what is required. The carer is seen as a friend as much as a carer.

How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I can recommend Home Instead Senior Care (Oxford) - the care my mother has received has been outstanding from both the caregivers who are well matched and provide kind, thoughtful, reliable and professional care and the office team who communicate well, letting me know in advance of any changes in the schedule and are responsive to any queries I have. Most importantly, my mother is happy and we (her family) are confident that the care she receives enables her to live well at home independently - Thank you!

How likely would you be to recommend Home Instead Senior Care (Oxford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

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