Home Instead (Oxford)

Dartford House, Two Rivers Industrial Estate, Station Lane, Witney OX28 4BL
Review Us
9.6 43 Reviews
  • Home Instead (Oxford), Witney
Home. There’s no place like it!

It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care.

Carers offer a wide range of services tailor-made to suit the needs of individual clients. These can include companionship; home help covering all aspects of housework, shopping, meal preparation or personal care such as assistance with bathing, dressing and eating.

You can depend on Home Instead to provide the best support based on your family’s needs. Through regular meetings with all parties concerned, they provide ongoing care, ensuring that the highest standards are being provided at all times.

For more information on the support the team can provide locally please call us.
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Care Provided by Home Instead (Oxford)

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices available on request


All prices are on a per hour basis, additional fees may apply.

Contact Home Instead (Oxford) to get a personalised quote.

Contact Home Instead (Oxford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Eve Macey-Norris (General Manager)

Home Instead (Oxford) Reviews (43)

9.6

Home Instead (Oxford) has a Review Score of 9.6 (9.634) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Oxford) has 43 reviews.

Overall Experience
  • 35
  • 6
  • 1
  • 1
  • 0
Date Published
  • 43
  • 7
  • 13
  • 15
  • 28
Reviewer Connection to Home Instead (Oxford)
  • 16
  • 12
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Jill D (Client) assisted by family/friend published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the carers to be both friendly, having time to talk to us, and efficient. They take a personal interest in us and grasp the situation each visit quickly. Their communication is good and once they get to know us, they now use their initiative to help us.


Overall we are pleased to have

them and could not have managed without them!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne P (Sister of Client) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been a lifeline to our family. The care has been professional and reliable. My sister has been treated with dignity and respect throughout. The care has been flexible, responding to the changing needs, with a eye for what is required. The carer is seen as a friend as much as a carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lindsey T (Daughter of Client) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can recommend Home Instead Senior Care (Oxford) - the care my mother has received has been outstanding from both the caregivers who are well matched and provide kind, thoughtful, reliable and professional care and the office team who communicate well, letting me know in advance of any changes in the
schedule and are responsive to any queries I have. Most importantly, my mother is happy and we (her family) are confident that the care she receives enables her to live well at home independently - Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Home Instead (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Home Instead (Oxford) is calculated as follows: ( (67 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Oxford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (13)

Othman

Othman Cole

Job Title: Managing Director Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.

Eve

Eve Macey-Norris

Job Title: Operations Manager Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.

Josh

Josh Jureczko

Job Title: Care Manager Joined: 2025

Josh joined Home Instead as a Care Manager in January 2025.

Robyn

Robyn Taylor

Job Title: Head of People Experience Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford.


Outside work, I love travelling and spending time with my family.

Emily

Emily Woelki

Job Title: Training Manager Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!

Anna

Anna Bailey

Job Title: Staff Coordinator Joined: 2016

I joined Home Instead in 2016 as the Admin Assistant, moving up to Staff Coordinator in 2017. I live in Marcham with my two children and my partner and in our spare time, we enjoy going out and about making memories.

Donna

Donna Underhill

Job Title: Client Services Coordinator Joined: 2017

I joined Home Instead in January 2017 as maternity cover and was appointed to my current role in March 2018. I have previously worked in the NHS and have a passion for ensuring that my clients receive the best care and support possible.

Jemma

Jemma Carmichael

Job Title: Client Services Coordinator Joined: 2022

I love supporting our clients and their families to remain, happy, healthy & independent in their own homes. My role is to work alongside our Care Professionals to support them & also liaise with families and clients to organise their care packages.

Chloe

Chloe Clarkson

Job Title: Client Services Coordinator Joined: 2024

I joined Home Instead in 2024 as a Client Services Supervisor.

Lucy

Lucy Shurey

Job Title: Recruitment Coordinator Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.

Susan

Susan Bird

Job Title: Operations Support Joined: 2021

My career has been in the health and social care sector, having trained to be a paediatric nurse and spent nearly ten years in ITU at Great Ormond Street Children’s Hospital in London. I live in Witney with my husband and three sausage dogs Arthur, Libby and Russel.

Chris

Chris Jones

Job Title: Operations Assistant Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!

Beverley

Beverley Wright

Job Title: Community Engagement Officer Joined: 2024

I joined the Oxford team in February 2024 as the Community Engagement Officer. I currently also work for the Swindon branch supporting their administration, and am excited to branch out and start engaging with the community. Outside of work, I like long walks with our dog.

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