Home Instead (Oxford)

Dartford House, Two Rivers Industrial Estate, Station Lane, Witney OX28 4BL
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9.8 40 Reviews
  • Home Instead (Oxford), Witney
Home. There’s no place like it!

It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care.

Carers offer a wide range of services tailor-made to suit the needs of individual clients. These can include companionship; home help covering all aspects of housework, shopping, meal preparation or personal care such as assistance with bathing, dressing and eating.

You can depend on Home Instead to provide the best support based on your family’s needs. Through regular meetings with all parties concerned, they provide ongoing care, ensuring that the highest standards are being provided at all times.

For more information on the support the team can provide locally please call us.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices available on request


All prices are on a per hour basis, additional fees may apply.

Good to Know

Group/Owner

Person in charge

  • Eve Macey-Norris (Operations Manager)

Home Instead (Oxford) Reviews (40)

9.8

Home Instead (Oxford) has a Review Score of 9.8 (9.787) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Oxford) has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Home Instead (Oxford)
  • 15
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Total of 40, showing 21-40
Review from Ley R (Wife of Client) published on 12 April 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
At the moment we only use Home Instead for one hour a week but the plan is to build up. So far we have had no complaints, apart from one misunderstanding that quickly and professionally was resolved.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Ley, thank you for taking the time to complete the review. I really appreciate your promptness.

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Review from Lynne E (Daughter-in-law of Client) published on 12 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been assisting my parents in law for a number of years and both the individual carers as well as the head office professional staff have always been extremely positive, helpful and flexible to meet their changing needs. The same carers come each week at the allocated times and are increasingly
relied upon for their help, friendly smiles and company. In addition to their regular duties, the carers are always alert to any additional personal or household assistance that might be needed each time, whether it be changing hearing aid batteries or taking my mother-in-law to the shops if supplies appear to be running low. Home Instead has been an invaluable provider of help and support to my parents in law and we would have no hesitation in recommending them.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Lynne,
Thank you so much for taking the time to complete the review. I do really appreciate you taking the time and your kind words. Take Care.

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Review from Lesley M (Daughter of Client) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to winter-related illness at the start of this year, I felt the need to employ the services of Home Instead, to provide support to my elderly parents.
Although I had not used their services before, I was aware of the care they could provide.
The first phone call I made to their office in Kidlington
was reassuring and helpful and a home visit was arranged within a week with their very knowledgeable care manager. An appointed case manager and carer arrived the following week at the time and day I had originally requested.
Every member of staff I have come in contact with have been polite, friendly and helpful.
The two carers found to visit my parents live locally and are very relaxed and kind. They are showing a great understanding of our family situation.
I would recommend Home Instead to anyone who feels they are in need of some extra support.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Lesley, thank you so much for taking the time to complete the review. I'm really grateful for your kind words, I do hope that things continue to work so well for you. If you need anything at all, please do let me know.

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Review from Pauline (Daughter of Client) published on 25 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We do appreciate the consistency of good care that Home Instead provide.
Mums caregiver shows compassion, initiative, & genuine care, always keeping us informed if there are any issues. Positive relationships have been formed with Mum, & it gives us peace of mind that the caregivers are always reliable.


The

new 14-day cancellation policy does make it more difficult to avoid family & carers visiting at the same time.
Reply from John Kirk, Managing Director at Home Instead (Oxford)

Thank you for taking the time to review our service and the positive comments you've given about our Caregivers and the service we offer. Peace of mind for the circle of influence around a client is one of our principal objectives. We always encourage families to reschedule visits rather than cancel them where there is a conflict. Working together we can retain our staff and maintain our continuity of care which is fundamental to building strong, enduring relationships between client and Caregiver. Once again, thank you for your review!

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Review from Kate S (Daughter of Client) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been very impressed by the quality of individual care provided by Home Instead as well as the sensitive and responsive customer care of the organisation as a whole. In addition to having complete trust in our carer for her extremely warm, perceptive and professional service, I always know
that I have access to the Care Manager who will respond to my requests sensitively and helpfully.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Kate, we really appreciate you taking the time to complete the review, thank you. I hope you, and your family are well.

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Review from David (Son of Client) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and support that Home Instead have provided for my mother since they have been caring for her. All of the carers are very nice and helpful and treat my mum with respect and the same can also be said of the office support staff.


I thought it was a really nice touch to

have a Christmas Party for everybody. I was also very pleased my mum's carers braved the snow when we had it quite bad in early December.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear David, thank you so much for taking the time to complete the review. We really enjoyed hosting the party, and I'm so pleased your Mum could come. Here's to the next 'do'

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Review from Ishbel K (Client) published on 19 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very satisfied with our carer, she helps me with household tasks and with my husband whose mobility is greatly impaired and who is in constant pain. She is cheerful and sensitive to his needs and I have no hesitation in leaving the house while she is here.
She can also perform tasks which I now
find difficult because I am getting older and weaker - e.g. turning the mattress.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Ishbel, I really appreciate you taking the time to complete the review. I will be sure to pass your kind comments onto your Caregiver.

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Review from Gill (Daughter of Client) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I required a few days break from caring for my mother I found Home Instead were the only care provider to offer help, even though we were not current clients at the time. Since then my mother has gone on to receive care on a weekly basis plus, when given notice, have stepped in when I needed extra
help in caring for her.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Gill, thank you so much for completing the review. I'm really pleased that we've been able to accommodate your change in circumstances. Take Care

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Review from Lal A (Daughter of Client) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that call in on my Mum have done so for several years now - and it is like a friend visiting to provide company and to share a cup of tea.
The service is excellent.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Lal, I can't thank you enough for taking the time to fill out the review. Your kind words will be communicated to the Caregivers visiting your Mum. Take Care

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Review from Louise B (Daughter of Client) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead carers are extremely helpful, kind and caring with my father. They help in emergencies and with daily care, raising any concerns with us. They can do many tasks including taking my father to hospital appointments and letting us know what was discussed with doctors as he has dementia.
Having
a file where we can communicate any concerns and they can write what they have done in is extremely valuable.
My aunt has also got Home Instead help in another area of the country and they are also brilliant. A great company - highly recommend. Very valuable important service.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Louise, I'm so grateful that you took the time to complete the review. Thank you for your kind words, if you need anything at all, you know where we are.

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Review from Anne (Daughter of Client) published on 18 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and support to my father. The carers look after my dad well, with a combination of cleaning, giving medication and nice chats. Sometimes shopping and taking him to my mums grave. Good logs in the diary and phone calls to me to update anything when needed.
The office
staff were also supportive and extremely helpful when Dad was in hospital and in arranging a plan of care when home. Professional, friendly, reliable sensitive staff. Would certainly recommend.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Anne, I can't thank you enough for your kind review. Thank you for completing this so promptly.

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Review from Naomi (Daughter of Client) published on 17 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents recently moved to Oxford and the two carers from Home Instead have really made the whole process much easier. They are a caring and consistent presence in their home which is much needed during this period of immense change.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Hi Naomi, thank you for filling the review out so promptly. I'm really glad to hear that the Caregivers have managed to aid your parents' move, and hopefully, helped to make the transition a little smoother.

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Review from Jean (Daughter of Client) published on 17 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have a good understanding of dementia. They are patient and kind and work hard to reassure my father and cope with his anxiety caused by dementia and the feeling that his life is slipping out of control. They are hard working and positive and go the extra mile. I feel confident in them.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Jean, thank you so much for taking the time to complete the review. I will pass your kind words on to the Caregivers. Take Care, Lauren Livingstone

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Review from Sara N (Partner of Client) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the help we are getting from Home Instead Oxford. Reliable, kind and caring people who are making a real difference to my partner's care.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Hi Sara, thank you for completing the review so promptly and thank you for your kind words. I am thrilled that we are able to make a difference to your partner's care. If you need anything at all, please do not hesitate to contact us. Lauren.

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Review from P S (Client) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Home Instead since before my wife died in 2011. In all this time I have had no serious complaints, apart from the occasional minor mishap. I have no problem at all in recommending them to anyone.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

I really appreciate you taking the time to complete the review, thank you. Long may our invaluable relationship continue. Lauren.

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Review from Gill (Daughter of Client) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care provided. My mother is not always happy with new situations and people but she very quickly took to her personal carer and has been very positive about having this help. She has been particularly pleased with how hard-working and flexible the care has been and
she looks forward to the visits.


Obviously, we have been very happy about this, and also by how easy it has been to contact Home Instead and how quickly any queries have been answered and dealt with. The service has been completely reliable, including over the Christmas season.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Hi Gill, thank you for responding so quickly to the review. We work really hard, no matter what the season to ensure that we continue to provide continuity and great care to the people we support. I hope that your Mother and her Caregiver continue to build their relationship. If you need anything at all, please do let me know. Lauren.

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Review from J S (Daughter of Client) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are overall very well trained and considerate towards my parents. I feel my parents are well looked after by Home Instead staff and the management is very efficient and responsive to any changes in circumstances.
Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Thank you so much for taking the time to complete the review. I really appreciate your feedback, and I hope that you feel we continue to be responsive to your parents' change in needs.

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Review from Jill D (Client) assisted by family/friend published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the carers to be both friendly, having time to talk to us, and efficient. They take a personal interest in us and grasp the situation each visit quickly. Their communication is good and once they get to know us, they now use their initiative to help us.


Overall we are pleased to have

them and could not have managed without them!
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Review from Anne P (Sister of Client) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been a lifeline to our family. The care has been professional and reliable. My sister has been treated with dignity and respect throughout. The care has been flexible, responding to the changing needs, with a eye for what is required. The carer is seen as a friend as much as a carer.
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Review from Lindsey T (Daughter of Client) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can recommend Home Instead Senior Care (Oxford) - the care my mother has received has been outstanding from both the caregivers who are well matched and provide kind, thoughtful, reliable and professional care and the office team who communicate well, letting me know in advance of any changes in the
schedule and are responsive to any queries I have. Most importantly, my mother is happy and we (her family) are confident that the care she receives enables her to live well at home independently - Thank you!
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Home Instead (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Home Instead (Oxford) is calculated as follows: ( (60 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 75 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Oxford) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (13)

Othman

Othman Cole

Job Title: Managing Director Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.

Eve

Eve Macey-Norris

Job Title: Operations Manager Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.

Josh

Josh Jureczko

Job Title: Care Manager Joined: 2025

Josh joined Home Instead as a Care Manager in January 2025.

Robyn

Robyn Taylor

Job Title: Head of People Experience Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford.


Outside work, I love travelling and spending time with my family.

Emily

Emily Woelki

Job Title: Training Manager Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!

Anna

Anna Bailey

Job Title: Staff Coordinator Joined: 2016

I joined Home Instead in 2016 as the Admin Assistant, moving up to Staff Coordinator in 2017. I live in Marcham with my two children and my partner and in our spare time, we enjoy going out and about making memories.

Donna

Donna Underhill

Job Title: Client Services Coordinator Joined: 2017

I joined Home Instead in January 2017 as maternity cover and was appointed to my current role in March 2018. I have previously worked in the NHS and have a passion for ensuring that my clients receive the best care and support possible.

Jemma

Jemma Carmichael

Job Title: Client Services Coordinator Joined: 2022

I love supporting our clients and their families to remain, happy, healthy & independent in their own homes. My role is to work alongside our Care Professionals to support them & also liaise with families and clients to organise their care packages.

Chloe

Chloe Clarkson

Job Title: Client Services Coordinator Joined: 2024

I joined Home Instead in 2024 as a Client Services Supervisor.

Lucy

Lucy Shurey

Job Title: Recruitment Coordinator Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.

Susan

Susan Bird

Job Title: Operations Support Joined: 2021

My career has been in the health and social care sector, having trained to be a paediatric nurse and spent nearly ten years in ITU at Great Ormond Street Children’s Hospital in London. I live in Witney with my husband and three sausage dogs Arthur, Libby and Russel.

Chris

Chris Jones

Job Title: Operations Assistant Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!

Beverley

Beverley Wright

Job Title: Community Engagement Officer Joined: 2024

I joined the Oxford team in February 2024 as the Community Engagement Officer. I currently also work for the Swindon branch supporting their administration, and am excited to branch out and start engaging with the community. Outside of work, I like long walks with our dog.

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