Home Instead (Braintree)

Unit 5/6 Ignite House, Braintree Enterprise Centre, 46 Springwood Drive, Braintree CM7 2YN
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9.7 17 Reviews
  • Home Instead (Braintree), Braintree
Home Instead (Braintree) deliver home care services for adults over the age of 18.

The team at Braintree, Sudbury and the Colne Valley Home Instead area are dedicated to delivering home care that promotes the dignity and independence of all clients and which will help them to stay in the comfort of their own homes for as long as possible.

The service starts with a thoughtfully drafted Care Plan that is very much tailored to each individual's specific requirements, be that a 1-2 hour companionship visit or 24-hour assistance, seven days a week. The office covers all the villages along the A120 and up into Halstead and Sudbury. Do give them a call for any advice on care at home, the team will be happy to inform you of the many community based initiatives available in the Essex and Suffolk areas.

Care services available include personal care, dementia care, companionship, respite cover, and much more. Home Instead Care professionals are recruited and trained with a value based approach and they are supported by an experienced Care Manager. Please contact the team to find out more.
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Care Provided by Home Instead (Braintree)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35

Please call us for our rates

These prices are only a guideline, please contact Home Instead (Braintree) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Amanda Schofield (Registered Care Manager)

Home Instead (Braintree) Reviews (17)

9.7

Home Instead (Braintree) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Braintree) has 17 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Braintree)
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Total of 17, showing 1-17
Review from Mel F (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum moved from Home Instead in Hertfordshire to Suffolk, we assumed we would find another branch locally to continue the high standards of care we had been accustomed to. Sadly in the Haverhill area this is not the case and whilst there are many branches around, none covered this area. It was really
worrying, until the fabulous team in Braintree under the wonderful management, came to our rescue. They adopted a real 'can do' attitude right from the start, despite their boundary being nearly an hour from Mum's new house. With some jigging of personnel, they found a lovely carer to care of Mum and she made the long round trip twice a week and we could not have asked for a more caring and compassionate person. Mum loves her to bits. The difference with this branch is they will bend over backwards to help you, and we could not have moved and settled Mum without their support. If I could lift their branch up and move them to Haverhill I would!! Would not hesitate to recommend
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to write this review which we very much appreciate. It was a pleasure to work with you and your sister to find a solution for your Mum's support during this settling in period of time after her move. We are very pleased that all went well and we will share your compliments with the team.

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Review from Gary S (Son of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From
managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.
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Review from Kate H (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving care visits from Home Instead since she had a hip replacement and found taking care of the house and herself more difficult, and was also showing signs of memory problems.
The hour-long visits help her to begin her day and it's nice for her to chat with the carers as well. Having
visits from the same team members helps her with continuity and knowing who to expect.
They have helped us with household emergencies in the last few weeks, as well as calling the ambulance and staying with her until it arrived when she had had a bad fall in August and the carer had found her on the floor when she arrived.
The team managers are responsive and flexible, arranging extra visits when I was recently away on holiday and couldn't visit and help Mum as I would do normally. The app is brilliant, so much better than a paper file that I can't see unless I'm in her house with her, which is what we had with another care provider we used in the past.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide your comprehensive feedback which we will share with your Mum's care team. We welcome your continued input and we will strive to always maintain these standards.

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Review from Carol L (Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole end to end process with Home Instead Braintree is very professional and they really do care about you and your needs.
They do an onsite visit to meet you and establish your requirements.
They match you with the care givers.
The lovely ladies that helped me to recover from my surgery
were great, nothing was too much trouble and they went above and beyond.
Thanks to everyone from Home Instead for helping me
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you so much for taking the time to write this review which we so value. It has been a pleasure to support you during your recovery and we will be delighted your share your comments with our care team.

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Review from J S (Daughter of Client) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the service from the Home Instead team, they have helped out many times at short notice which we are all thankful for. My dad is very comfortable with their help. Overall the family are very happy with the service provided.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for writing this review and for your timely responses anytime we need to consult with you on your father's behalf. It is a pleasure to support your Dad who is always so grateful for our visits and so popular with our team.

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Review from Delia O (Daughter of Client) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead Braintree last year to investigate home care and companionship for my parents.
I honestly don't know how my parents or we as a family would have coped over the last year had we not had the unbelievable care and support from the Home Instead team.
Right from the start the service
was excellent. The owner and the team came over the day after I first called them and immediately understood my parent's needs regarding care and companionship and managed the meeting with respect and sensitivity towards my parents who were just at the point of accepting that they did need some help. As an outcome of the meeting, a fantastic care plan was implemented exactly as we had agreed.
Over a year later, my parents have built a terrific relationship with every single team member of Home Instead Braintree. The owner and the team have stepped in many times and gone way beyond what we would have ever expected.
We wholeheartedly recommend them.
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Review from H C (Daughter of Client) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would recommend Home Instead 100%. The management and carers are excellent. Assessment visits are thorough and suggestions taken and acted upon. The carers are matched to Mum's interests and will chat, encourage and gently cajole Mum to exercise and chat.
The Home Instead team have Mum's best interests
at heart and treat her with immense dignity and kindness. Thank you.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide your feedback which is so important to our team. Your collaboration has been immensely helpful for us when delivering person-centred care to your mum.

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Review from P H (Client) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with service. All carers excellent.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide this review which we greatly value. We will pass on these comments to your team.

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Review from Victoria R (Daughter of Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been working with Home Instead for many months to care for our father who has been living alone at home with dementia. I unequivocally recommend them. All of his carers have helped him live with dignity as well as enriching his life. They've made an effort to get to know his likes and dislikes
so they'll put on music and television programmes that they know he'll enjoy and even allow him to teach them French! They've shown interest in his hobbies and regularly review a family photo album with him to aid his memory. They conduct regular review meetings and have advised us again and again on topics as broad as toilet seat colours and features we should look out for when selecting a care home. They also liaised with a local church to arrange for my father to be taken to a lunch club which I believe is totally above and beyond what I would have expected for their remit. The app is amazing as the carers document each and every visit.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for providing your feedback which is very much appreciated by our whole team. Your collaboration throughout the last two years has been instrumental in our delivery of person-centered care for your dad.

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Review from A F (Daughter of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service offered and carried out by the care staff and management is excellent. My mum is very lucky to have been able to have their specialist care.
The care staff are hand-picked and matched to her needs in a very professional manner.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for your feedback which we really value and appreciate. We will delighted to feed this back to your mum's support team.

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Review from J L (Daughter of Client) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies from Home Instead who come to care for mum three times a day are amazing. They are so kind, caring, polite, patient and professional. They really are wonderful. We receive daily feedback about mum's visits and noting is too much trouble. We cannot fault them and would highly recommend them.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you so much for taking the time to write this feedback. We have really appreciated your input and collaboration from the very first day we began caring for your Mum, it made such a difference. She will be missed by all of us.

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Review from John C (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Braintree) works very well for me and the ladies are so helpful.
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Review from Rachel K (Daughter of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father has been using Home Instead since summer 2022 and the service has been excellent. At the initial meeting, the directors and managers took time to find out exactly what his needs and interests were and since then they have kept in close contact to ensure that we are happy with the service
including regular reviews as well as suggestions as to how they can improve things for him. The ladies who visit him three times a week are kind, caring, patient and attentive to his needs. He looks forward to their visits very much. Home Instead keeps in close communication in the event of any changes due to staff sickness etc and the continuity of care is excellent. The app they use is very useful and details every visit made. My father's mental as well as physical well-being has improved greatly since starting with Home Instead and I would recommend them highly.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for your comprehensive review and so glad we are reaching your expectations and your father's needs. We will continue to explore ways to add further value to our service and welcome your input at all times.

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Review from Debra L (Daughter of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the service provided and so is my mother. The ladies I have met when at my mum's have been lovely. They do an excellent job and what we like is they don't wear a uniform so it seems like friends visiting.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you so much Debra for taking the time to write this review. We are always looking for any way to improve our services and your feedback is an essential part of this. It is a pleasure to support your mum and meet with you for the reviews.

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Review from Patricia D (Friend of Client) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came across Home Instead when looking for someone to provide regular companionship for him, who is in residential care with dementia.
Home Instead has been magnificent in the last year, some specific examples are:
from the outset, the Home Instead director had very close contact with myself (who
has the greatest knowledge), so that he could gain an understanding of my friend's needs, interests and cognitive ability, thus tailoring a specific programme for visits. There was much attention to detail and a genuine interest in my friend. We have regular reviews to note changes.
Information about the client/visits is held in an app which is easy to use and constantly updated.
Continuity is brilliant, always the same person, always punctual, and l am always informed of any changes to the timetable. Immediate feedback on how my friend is, especially if any matters of concern are detected both to myself and the care home.
I cannot recommend this company enough, hence a 5-star rating throughout.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for your detailed feedback. Your continued insight and communications are so helpful to me and our team in supporting your friend and in seeking to improve his quality of life.

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Review from B V (Daughter of Client) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has given me huge peace of mind since I know that my father is taken care of. The three-month review process ensures my father remains at the heart of the care plan as his condition changes. Very professional company.
Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide this review which we will share with our team. We are very grateful that you have chosen Home Instead to provide support for your Dad. We will continue to work with you and our care professionals to maintain your fathers wishes to remain living in his own home.

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Review from N D (Daughter-in-law of Client) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law says "support from Home Instead has changed my life they have become trusted friends".
As her daughter-in-law, I no longer have to worry that she will be unable to provide a good cooked lunch.
Reply from Grainne Sheehy, Director at Home Instead (Braintree)

Thank you very much, it has been a pleasure to support with the lunch preparation in such a welcoming home.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Home Instead (Braintree) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Home Instead (Braintree) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Braintree) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Amanda

Amanda Schofield

Job Title: Registered Care Manager Joined: 2021

I came to the Home Instead Braintree, Sudbury, and Colne Valley office with over 30 years in the care industry. I have worked in both care homes and domiciliary care and my varied experience have taught me that enabling older people to stay in their own home is a hugely rewarding job.
I have lived in Essex all my life and more recently in Braintree and am very proud to have helped some of our clients engage in community events again after such a long lockdown.
I lead our team of Care Professionals in an open, honest, and transparent way and strive to give them the support they need to deliver outstanding care.

Frequently Asked Questions about Home Instead (Braintree)

What Type of Services does Home Instead (Braintree) offer?

Home Instead (Braintree) offers Home Care.

How many Carers does Home Instead (Braintree) employ?

Home Instead (Braintree) employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Braintree) to verify any information. View our terms and conditions. Home Instead (Braintree) has an Enhanced Service - more info.