Home Instead (Braintree)

I cannot recommend them highly enough.

My brother, sister & I were recommended H I by a friend. Our 97 y/o mother is adamant she wishes to remain at home and HI has enabled us to achieve exactly this. The carers are all the most charming, kind and wonderful people, flexible, humorous and efficient . This set-up is a million times nicer than even the 'best' residential homes we looked at initially.

caring, compassionate and empathetic. Initially there was much physical support but as my strength returned the support became psychological - often we just talked, which helped me reconnect with the outside world. I have such high regard for all the carers who supported me during a difficult time. Thank you, all of you. I can highly recommend Home Instead. David B

I cannot praise this Company too highly.

Very grateful for their care and kindness.

I can't praise Home Instead Braintree highly enough. The staff are genuinely caring and kind, making time to chat with Mum when they can, as well as helping her with tasks she finds more difficult these days such as changing bed clothes, ironing, putting out wet washing, setting up the heavy sun parasol in the garden in this heatwave.

The staff are thoughtful with the reports that they write so that I can stay in touch with what they did or found during their visits (eg. meds not taken, key left in front door so they couldn't get in the front, equipment problems etc), which makes it so much easier for me to support Mum when I live 50 minutes away. The app where they log their reports is a game changer.

Yes it could seem costly but being able to have an hour's visit, so that carers build rapport with Mum and actually have time to chat as well, is well worth it. Their visits give me peace of mind.

Carers are very kind, arrive on time, follow the care plan instructions however they respond & respect mums opinions adjusting the care plan as appropriate .

I cant recommend HomeInstead enough. All the staff are professional, kind and friendly. Mum enjoys their visits and they are a huge help. The office staff are always available and very helpful and professional. All the staff are amazing.

My Father was one of the first clients they had! From start to finish they treated Dad with the utmost dignity and respect! He adored his carers especially one who I'm not sure I'm allowed to name but I will! lol! Toni! He always said she was his friend not just a carer! however, the rest of the team were also brilliant with him. They would accommodate last minute call outs, and never let me down! I live in Lincolnshire, Dad was in Halstead so I needed a company that I could trust and rely on. I cannot recommend them enough. Sadly my Father passed away in November. Who is sadly missed but I know he can rest in peace and I can have peace knowing how much he was looked after by Mike and his amazing team! Thank you to everyone. X

My parents have benefitted from having care from your agency. The difference it has made to my Dad in having care is significant and the respite it has given Mum is also significant.

When Mum moved from Home Instead in Hertfordshire to Suffolk, we assumed we would find another branch locally to continue the high standards of care we had been accustomed to. Sadly in the Haverhill area this is not the case and whilst there are many branches around, none covered this area. It was really worrying, until the fabulous team in Braintree under the wonderful management, came to our rescue. They adopted a real 'can do' attitude right from the start, despite their boundary being nearly an hour from Mum's new house. With some jigging of personnel, they found a lovely carer to care of Mum and she made the long round trip twice a week and we could not have asked for a more caring and compassionate person. Mum loves her to bits. The difference with this branch is they will bend over backwards to help you, and we could not have moved and settled Mum without their support. If I could lift their branch up and move them to Haverhill I would!! Would not hesitate to recommend

When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.

Thanks to everyone from Home Instead for helping me

Very satisfied with the service from the Home Instead team, they have helped out many times at short notice which we are all thankful for. My dad is very comfortable with their help. Overall the family are very happy with the service provided.

We wholeheartedly recommend them.

The Home Instead team have Mum's best interests at heart and treat her with immense dignity and kindness. Thank you.

Very satisfied with service. All carers excellent.

We have been working with Home Instead for many months to care for our father who has been living alone at home with dementia. I unequivocally recommend them. All of his carers have helped him live with dignity as well as enriching his life. They've made an effort to get to know his likes and dislikes so they'll put on music and television programmes that they know he'll enjoy and even allow him to teach them French! They've shown interest in his hobbies and regularly review a family photo album with him to aid his memory. They conduct regular review meetings and have advised us again and again on topics as broad as toilet seat colours and features we should look out for when selecting a care home. They also liaised with a local church to arrange for my father to be taken to a lunch club which I believe is totally above and beyond what I would have expected for their remit. The app is amazing as the carers document each and every visit.

The care staff are hand-picked and matched to her needs in a very professional manner.

The ladies from Home Instead who come to care for mum three times a day are amazing. They are so kind, caring, polite, patient and professional. They really are wonderful. We receive daily feedback about mum's visits and noting is too much trouble. We cannot fault them and would highly recommend them.