Home Instead (Thurrock)

The person who cares for mum is always punctual, does all that we ask her to do and makes time to char with mum. We have always found the care for mum since using you has been good especially if we need anything different the head of the team comes and we discuss what we needs. Always pleasant and personal.

I would have no problem recommending Homeinstead Thurrock for your relatives care needs.

I feel my relative is extremely well looked after and have total trust in the team which is massively important.

Thank you

Overall very satisfied.

Excellent service from one staff in particular, very kind and patient with Mum, nothing too much trouble. Cooked meals as my mother does not like ready meals. Sat with her whilst she ate and cleaned away beautifully. Office staff very helpful and obliging.

I can only say it took two ladies that have been with my mum since the beginning that enabled me to pass the care of my mum over to them. I have complete trust and respect for these ladies as we are so lucky as they go above and beyond for Mum. They treat my mum with such respect and kindness and nothing is too much. Mum is so happy and misses the ladies if they are not around. That says an awful lot, thank you so much.

They give Mum time to chat and get to know them so that she regards them as friends. They get to know mum with her likes and dislikes and they learn how to do things and say things to help mum engage and feel happy. They treat Mum with kindness and dignity and adapt what they do to suit her needs and wishes. They are so kind and hard-working and always lovely. I cannot fault them and don't know what we would do without them.

From the start of our enquiry, we felt comfortable and reassured about the care we were setting up. From the ladies who came out initially to the wonderful carer assigned to us. Our assigned carer was kind, punctual, friendly, respectful and gave exemplary care. The ladies in the office replied promptly on the occasion when we had a couple of questions.

Very pleased with our carer nothing is too much trouble. We are treated like she is our daughter. Wouldn't want anyone else if she gave up a lovely person, very friendly.

The review starts from July 2022 to date. Home Instead was very responsive when I first needed help. Arranging care for my father was swift and we had carers within two weeks of initiation. The pairing of carer and client was good, they understood the needs and temperament of the client (and the client's daughter) and a good match was found. The service provided is of very high quality. Cover is automatically arranged when carers are on holiday. I feel reassured that my father is being cared for properly. The app to read visit notes is brilliant as I am kept in the loop of problems and issues straight away.

I had such great comfort having the manager and his caregivers being so involved in caring for our dad aged 79, when unfortunately he was bed bound, and grieving after losing his wife of 60 years plus. The kindness, compassionate and caring way they showed Dad, with all aspects of caring for him, was nothing short of amazing and they felt like part of the family. They came up with creative ideas to increase his appetite and were truly interested in spending time with him having a good chat, as well as doing all the other duties needed to care for Dad as well as being extremely professional. I would highly recommend Thurrock Home Instead. I felt like I had another pair of safe and caring hands on my side, which gave me personally comfort to know this totally, and it was very easy to speak to someone if needed.

Everyone at Home Instead Thurrock have been amazing right from the beginning when we needed to organise care for our 85 year old dad. They have been efficient and friendly throughout and take time to personalise all aspects of their service even including the needs for Dads little dog which are so important to him. The caregivers become friends and accommodate anything to make life easier and more comfortable for Dad giving us as family some peace of mind when we can't be there. We do not hesitate in recommending them.

We initially reached out to Home Instead to help provide end of life care for my Grandad as we couldn't be with him 24 hours a day. From the first contact, we were treated with kindness, understanding, and respect. We had the pleasure of working with staff who both went above and beyond to help in any way they could. Our working relationship was, unfortunately, a short one however I would strongly recommend them to anybody.

They have changed Mum's life for the better and I can't thank them enough.

Our family has been delighted with the care afforded to our aunt who underwent a serious operation in March this year. The Home Instead staff were extremely caring, punctual and obliging in every manner of her personal care and we will definitely recommend the manager and his team for this kind of support. Thank you!

I have been satisfied with the carers of this company. They have been attending to me since March 2021 when it was twice daily now reduced to two people at lunchtime twice a week. I have recommended them to a friend who has recently been discharged from hospital. I trust that they will be satisfied.

Very caring and kind.