Home Instead supports people in Thurrock and surrounding areas to live safe and happy lives in the comfort of their own homes, through services including companionship care, home care, dementia care, overnight care and more.
At Home Instead Thurrock, they understand the challenges and demands of everyday life as people get older. The team of wonderful local care givers are highly qualified and able to support individuals in their day-to-day lives.
The...
Care Provided by Home Instead (Thurrock)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35
Available on request, price is per hour
Contact Home Instead (Thurrock) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Dorcas Afful (Owner/Manager)
Home Instead (Thurrock) Reviews (15)
Home Instead (Thurrock) has a Review Score of 8.5 (8.5) out of 10, based on 2 reviews in the last 2 years.
Over all time Home Instead (Thurrock) has 15 reviews.
Thank you
Thank you for your kind review, we are pleased the care we provide gives you with peace of mind.
Have time for a chat with my dad and don't rush out the door.
Treat my dad with respect.
Happy to contact us about important changes by text.
Overall very satisfied.
Thank you very much for your kind review, we are pleased you are happy with the care that we provide.
Excellent service from one staff in particular, very kind and patient with Mum, nothing too much trouble. Cooked meals as my mother does not like ready meals. Sat with her whilst she ate and cleaned away beautifully. Office staff very helpful and obliging.
Thank you so much for your kind words. It was a pleasure to look after your mum and enjoy her wonderful sense of humour.
I can only say it took two ladies that have been with my mum since the beginning that enabled me to pass the care of my mum over to them. I have complete trust and respect for these ladies as we are so lucky as they go above and beyond for Mum. They treat my mum with such respect and kindness and nothing is too much. Mum is so happy and misses the ladies if they are not around. That says an awful lot, thank you so much.
Thank you very much for such kind words. We are grateful you trust us to be a part of mums journey.
They give Mum time to chat and get to know them so that she regards them as friends. They get to know mum with her likes and dislikes and they learn how to do things and say things to help mum engage and feel happy. They treat Mum with kindness and dignity and adapt what they do to suit her needs and wishes. They are so kind and hard-working and always lovely. I cannot fault them and don't know what we would do without them.
Thank you so much for these very kind words which mean so much to us all. It's an honour to be able to be a part of Mum's journey.
From the start of our enquiry, we felt comfortable and reassured about the care we were setting up. From the ladies who came out initially to the wonderful carer assigned to us. Our assigned carer was kind, punctual, friendly, respectful and gave exemplary care. The ladies in the office replied promptly on the occasion when we had a couple of questions.
Thank you so much for your kind review, I am pleased we were able to help when needed.
Very pleased with our carer nothing is too much trouble. We are treated like she is our daughter. Wouldn't want anyone else if she gave up a lovely person, very friendly.
Thank you so much for your kind review and will pass your comments on to your carer.
The review starts from July 2022 to date. Home Instead was very responsive when I first needed help. Arranging care for my father was swift and we had carers within two weeks of initiation. The pairing of carer and client was good, they understood the needs and temperament of the client (and the client's daughter) and a good match was found. The service provided is of very high quality. Cover is automatically arranged when carers are on holiday. I feel reassured that my father is being cared for properly. The app to read visit notes is brilliant as I am kept in the loop of problems and issues straight away.
Thank you very much for your kind review, it is a pleasure to care for your father.
I had such great comfort having the manager and his caregivers being so involved in caring for our dad aged 79, when unfortunately he was bed bound, and grieving after losing his wife of 60 years plus. The kindness, compassionate and caring way they showed Dad, with all aspects of caring for him, was nothing short of amazing and they felt like part of the family. They came up with creative ideas to increase his appetite and were truly interested in spending time with him having a good chat, as well as doing all the other duties needed to care for Dad as well as being extremely professional. I would highly recommend Thurrock Home Instead. I felt like I had another pair of safe and caring hands on my side, which gave me personally comfort to know this totally, and it was very easy to speak to someone if needed.
Thank you very much for a fantastic review, it was a pleasure to be able to support your Dad, We all enjoyed working with him. and the rest of the family.
Everyone at Home Instead Thurrock have been amazing right from the beginning when we needed to organise care for our 85 year old dad. They have been efficient and friendly throughout and take time to personalise all aspects of their service even including the needs for Dads little dog which are so important to him. The caregivers become friends and accommodate anything to make life easier and more comfortable for Dad giving us as family some peace of mind when we can't be there. We do not hesitate in recommending them.
We initially reached out to Home Instead to help provide end of life care for my Grandad as we couldn't be with him 24 hours a day. From the first contact, we were treated with kindness, understanding, and respect. We had the pleasure of working with staff who both went above and beyond to help in any way they could. Our working relationship was, unfortunately, a short one however I would strongly recommend them to anybody.
Thank you for such kind words and for giving us the opportunity to support your grandad. We enjoyed the time we got to spend with him.
They have changed Mum's life for the better and I can't thank them enough.
Thank you very much for your kind words. We are delighted to be able to have such an impact.
Our family has been delighted with the care afforded to our aunt who underwent a serious operation in March this year. The Home Instead staff were extremely caring, punctual and obliging in every manner of her personal care and we will definitely recommend the manager and his team for this kind of support. Thank you!
It was very nice working and building a relationship with the family. We manage to form a good bond and this was and is indeed a pleasure to support the family.
I have been satisfied with the carers of this company. They have been attending to me since March 2021 when it was twice daily now reduced to two people at lunchtime twice a week. I have recommended them to a friend who has recently been discharged from hospital. I trust that they will be satisfied.
Thank you for your kind words and also for recommending us to your friend. We are grateful you gave us the opportunity to support you.
Very caring and kind.
Thank you for giving us the opportunity to support you. We are grateful for your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 September 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Thurrock).
Awards / Recognitions (10)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home Instead (Thurrock)Date: Wednesday 31 May 2023
Meet the Team (5)
Hi, my name is Dorcas and together with my mum Gladys, we are the proud owners of Home Instead Thurrock. On the surface, I think I am like most young and modern women.
I have dreams and goals for the future that I am determined to make happen, and I will work hard to achieve these goals. What makes me special is perhaps my family background. I come from a family where most of them work in the health care industry and observing from an early age their passion for the care they deliver made it a very easy decision for me to pursue a career in health so I can be able to deliver that high quality to my clients.
Prior to my current role as a Diagnostic Radiographer in a busy NHS hospital, I worked as a caregiver for many years both in care homes and in the community and experienced first-hand the difference that compassionate care makes in the lives of clients and the effect it has on their independence. I passionately believe in the Home Instead mission and I’m excited to be a part of this organization.
My role includes overseeing the effective running of the business, building relationships with the local community and organizations and identifying ways in which Home Instead can be valuable to the community.
I am married with three children and outside of work, I spend most of my time doing family stuff, reading, going to the gym and volunteering in the community.
My name is Gladys and together with my daughter Dorcas am the owner of Home Instead Senior Care Thurrock. Having worked as a general nurse for the past 20 years looking after mostly the elderly, I realised the positive impact that quality, compassionate and person-centred care has in the recovery outcome of patients and therefore saw the need for them to continue to have the same quality of care when they discharged into their own homes. This motivated me to move into the home care industry.
I was attracted to Home Instead because of its values of relationship-led care which matches my own mission of how care should be delivered. My aim is to provide our clients with high-quality care and the very best support to enable them to remain independent in their homes for as long as possible.
In my spare time, I like to spend time with my family, involve myself in church activities and practice mindfulness.
My name is Jan, and I decided to change careers after my mum passed away.
Something she always wanted was a carer who had time for her, would listen to her and chat with her, and that is exactly what Home Instead does. I really enjoy my job as it is very diverse. My time is split between being in the office, keeping our social media up to date, looking after the welfare of our Care Professionals, doing consultations with clients and also being a Care Professional myself.
A really lovely part of my job is going back to see clients I met at the consultation and seeing how our care has made a really big impact on their lives.
In my spare time, I like to read and walk my dog.
My name is Daniel, and after years of working in retail, I decided I wanted a change of career.
My mum works for Home Instead Thurrock, and an opportunity arose for an Office Admin position.
I joined in March 2024 and have found my new role really interesting, and I look forward to progressing further.
I enjoy working with people and being out in the community, building relationships with local groups and organisations. I have over seven years of experience in community engagement and really enjoy helping people feel connected and supported.
Frequently Asked Questions about Home Instead (Thurrock)
How many Carers does Home Instead (Thurrock) employ?
Home Instead (Thurrock) employs 10 carers.
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