Home Instead (Epping Forest)

As the daughter of a Home Instead client, I cannot recommend them highly enough. When my father was under their care, they were truly invaluable - their knowledge, expertise and genuine compassion made what is an incredibly difficult time for any family so much easier to navigate. What really stood out was how proactive they were; they didn't just wait to be told what to do, they took the initiative and even helped to expedite getting the right professionals involved, including an Occupational Therapist, which made such a difference to Dad's care. They were also wonderfully flexible and accommodating whenever we had requests or needed things to change at short notice, always making us feel heard and supported. I am so glad my father was in their hands - it gave us real peace of mind and made life so much easier at a time when we needed it most. Thank you to the whole team.

Excellent service. Carers are polite and will do anything for you. Office staff are always helpful.

I cannot rate Home Instead highly enough. All of my mother's carers were professional and kind and always arrived on time. They were extremely accommodating when my mother's needs changed and needed less help.

We would thoroughly recommend them.

Very positive, helpful, changed carer to accommodate my husbands needs.

My parents are moving to Dorset and thankfully the company also operates there so we will be transferring care via the same organisation. Thanks!

We have had a rapidly evolving situation with my mother-in-law necessitating multiple changes in the amount and type of support needed over the last few months. Home Instead has always been very accommodating and extremely helpful. Continuity of care is excellent with the same set of carers being allocated wherever possible, meaning excellent relationships have been built up. Staff go above and beyond. Communications by phone and email are always answered promptly. Staff show genuine concern for my mother-in-law. Managers did a lot of work pushing and successfully getting an occupational therapist assessment, resulting in her going into hospital rehab post-TIA (transient ischaemic attack) and pending hip revision op. If it wasn't for Home Instead, I don't know where she and us would be!

I am extremely impressed with the care and attention which my aunt receives. All the ladies are pleasant, friendly and a dedicated team who provide appropriate and thorough assistance. Nothing is too much for them and any problems or concerns are discussed and solved. I am so pleased with Home Instead and glad that my aunt has them.

I'm really happy with Home Instead they look after my mum well.

The carers are as kind as can be.

Outstanding last-minute emergency care. Very accommodations and flexible. Carers are professional, kind and caring.

Home Instead cared for my mother for four years, allowing her to remain in her own home even though she was physically frail (and over 100 years old). They treated her with compassion, dignity and respect. She looked forward to visits and loved to have a chat and a giggle with the carers. And because Mum was so well cared for, her family were also comforted and reassured. We are so grateful to all the carers and the team in the office. A massive thank you.

The entire team has been nothing short of wonderful, and it is clear to me that it takes extraordinary people to do what you do every day.

Review period September 2020 to November 2023. We identified Home Instead ("HI") from a search for care providers in Epping and relied on reviews and a recommendation from the local doctor. Dad had become increasingly physically frail and both were living with Alzheimer's. HI advised about an initial care package, which we increased as needed, involving help with taking medication, preparing food, shopping, house cleaning and helping Dad with personal care. The carers were all really kind and professional. There were changes of some of the individuals, others were involved throughout. A standout example was taking Mum and Dad to their niece's wedding in London. Recently Dad required hospital treatment. A carer stayed with Mum overnight for a week. Mum and Dad have now moved to a care home as my father's condition requires 24/7 nursing care. Mum and Dad wanted to stay in their own home for as long as possible and the care from HI made that possible. Highly recommended.

When Mum needed additional tailored visits, these were officially added to her program.

Very satisfied with the service and the staff. the whole experience is what you would hope all care would be like.

Home Instead are just amazing! The professionalism of the company is outstanding but it’s more than that. Speaking from our own experience with my mother-in-law, it was just the way they truly cared and took interest in talking to her and getting to know her. She’s sadly passed away but she enjoyed the visits so much knowing she could have a chat and even a sing song. The girls made a difference and enabled her to be at home which is where she wanted to be.

Carers are kind and professional. Taking their time. Friendly and having talks with Mum during breakfast meals. Very pleased with the service

We have been using Home Instead (Epping Forest) for a number of years now for companionship. The companions are lovely, very pleasant and enthusiastic and the office/management team are very responsive to our needs. Everyone is very reliable and I wouldn't hesitate to recommend this company.

I joined them seven years ago and I have been pleased with the service and good carers. They do what I ask. They come on time. I would never leave them.