Home Instead (Epping Forest)

Had lots of contact with their carers and office staff for my father-in-law who has progressive Alzheimer's. I have found they are considerate and caring and always look to resolve a problem, although not their fault, to make things right for the client! They are all conscientious and approachable. Cannot recommend highly enough.

Very helpful and can trust them to deal with a difficult person.

No words will ever be enough to show my appreciation and gratitude to these remarkable ladies from Home Instead (Epping Forest). No stone was left unturned to ensure that my mother had her dying wish which was to remain in her own home to the very end. She needed a hospital bed - tick, she needed an air mattress - tick, she needed more daily visits - tick - she needed district nurse visits - tick, she needed two carers at a time - tick. Unbelievable - honestly, no sooner said than done! The girls even went on a course to learn how to deal with my mother's stoma. I know I can't mention any names and I'm pleased about that because each and every one of these ladies cared devotedly for my Mum and she loved every one of you. I could go on and on but you know how I feel and just hope Home Instead are around when my time comes.

The carers are punctual, friendly and willing to do anything to help. We have been very grateful for all the help over the last few years.

Very good.

My parents were independent individuals (both 90+) who felt they didn't need outside assistance. Home Instead were introduced gradually, just two, two-hour sessions per week at first. As father's health declined we needed multiple daily visits, the change was handled seamlessly keeping carers they knew and adding new ones. The office said if we or they were unhappy with any carer they would be replaced, an option we never thought of using. After father's death, we were able to keep mother at home until her death. Home Instead's knowledge of who to contact as health issues arose (whether medical attention or new equipment needs) was invaluable, their patience towards her and us was a testimony to their dedication. One of her regular team stayed with her all her last night and we were assured there would be no trouble doing the same the following night, had she made it until then.

Absolutely excellent. The care providers are all outstanding and bring a refreshing touch of colour to the day. Since my wife's death, I do not know how I would have coped without Home Instead.

The whole team of caregivers provided an excellent level of care and support to our family, during an increasingly difficult time. We would have no hesitation in recommending them to others.

No complaints, the staff are very helpful and meet my needs to stay at home.

All staff are excellent at all times.

Phoned carer and she said she would come over she was fantastic a wonderful help.

Mum is very happy with the care she receives. She likes having one staff member who works hard and is very caring.

I cannot praise the staff enough who look after my mother. Always caring and respectful, kind and attentive. She benefits from having the same carers and this is ensured by the managers. Excellent care, thank you.

Always very helpful when visiting me and exceptionally so yesterday when I was not well. A first-class service.

We have used Home Instead for around seven years and cannot recommend them highly enough! Their care professionals are exactly that - caring and professional. The benefits to her have been remarkable, both practical and emotional. The communication found with caregivers and management is excellent, and the additional services available make the overall relationship very reassuring.

I found Home Instead to be very professional and very respectful of my mother's needs, always on time and kept me informed of anything that they thought could be out of the normal. Every lady that cared for my mother was excellent in their work, and very friendly. I would recommend this company.

I’d recommend the service.

Brilliant-first class and more than highly recommended.

We have used Home Instead (Epping) to care for my cousin who is a happy but vulnerable chap in his 60s for over three years now. We are so happy we have as he is very well cared for and knows and likes the team.

Punctual, friendly, considerate and thoughtful carers. The office staff are extremely efficient and thorough, well informed, always helpful and always available. We would highly recommend this company.