Home Instead Senior Care (Brentwood, Billericay and Upminster)

Unit 9 Suite B, Stubbers Farm, Mountnessing Road Blackmore, Ingatestone CM4 0NX

Home Instead Senior Care (Brentwood, Billericay and Upminster)
Home Instead Senior Care (Brentwood, Billericay and Upminster)
Home Instead Senior Care (Brentwood, Billericay and Upminster)

Home Instead Senior Care (Brentwood, Billericay and Upminister) aspires to provide the best care to older people in the community, tailoring solutions to help clients overcome or live with their difficulties, getting the most out of their lives and surroundings.

Caregivers are selected for their suitability, as the provider looks to build strong and long-term relationships, made possible by a culture of compassion and respect.

Group : Home Instead Senior Care

Person in charge: Steve Willoughby (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 80

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Brentwood, Billericay and Upminster): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Brentwood, Billericay and Upminster) has a Review Score of 9.8 (9.759)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Brentwood, Billericay and Upminster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Brentwood, Billericay and Upminster) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.759 for Home Instead Senior Care (Brentwood, Billericay and Upminster) is calculated as follows: ( (84 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Brentwood, Billericay and Upminster) is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Brentwood, Billericay and Upminster)

  • Daughter of Client/Service User
    5
  • Client / Service User
    4
  • Niece of Client/Service User
    3
  • Son of Client/Service User
    3
  • Husband of Client/Service User
    1
  • more

Home Instead Senior Care (Brentwood, Billericay and Upminster) visit my elderly parents daily. All the caregivers are so caring and kind and helpful and will do anything to assist my mum and dad. My mum looks forward to "her ladies" visiting every day. Nothing is too much trouble and I feel comforted by the knowledge that they do their absolute best for my parents. Home Instead Senior Care (Brentwood, Billericay and Upminster) are in regular contact with me to give me updates and ring immediately if they visit and find anything amiss. They are a great comfort to me, my sister and my parents as life becomes more challenging for them in their old age.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 06 Dec 2017:

Thank you for your review. I am delighted that you are happy with our service and the level of support and care my team are providing is meeting the requirements.

I was very happy with the service provided by Home Instead. I was recommended the service by several friends and in turn, I have recommended them on.

I engaged Home Instead for short-term (one month) support during recuperation from major surgery. The service was extremely helpful and flexible, enabling me to increase and decrease care as required. The carers were very prompt, reliable, helpful and kind.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 05 Dec 2017:

Thank you for your review. We are pleased that you were happy with the service you received for the short time that you used us.

Good service. Pleasant carers and good timekeeping.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The team at Home Instead have been absolutely instrumental in the care of my Mum following a fall and a disorientating UTI. Simply put, they have made it possible for my Mum and Dad to remain at home through a critical period of their lives. They were also able to intervene quickly and put care in place swiftly. All contact with the team has been professional, friendly and considerate. I would say that communication is a real strength as my queries have been responded to speedily and I've received updates and messages from the team to alert me to relevant matters. I've met one of the carers at my Mum's home who is a delightful person who is very considerate of my Mum's ( and Dads !) needs. They already have formed a strong affinity for her and talk of her very fondly. I can't thank the whole team enough. It has made a world of difference to my parents in their current situation.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 15 Nov 2017:

We were so pleased to be able to help and are delighted that we have enabled both your parents to remain independent at home. I will pass on your kind comments to the whole team.

I was recommended to this company by a friend who had a very good experience with their family member and I was not disappointed.
They were a very compassionate and kind group of ladies. I liked their system of clocking in and out, especially having had experience of mis- documentation with another company previously, so this was the initial key to my choice. Then I found everyone from the office and first meeting to the daily carer ladies extremely helpful, approachable and liked by my aunt.
Thank you very much to the whole team.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 15 Nov 2017:

Thank you for your review. I am so pleased that your experience of our Company lived up to your expectations and recommendation.

My uncle's experience with his home care has been excellent and his opinion has always been in praise of the care and attention he has received. I have also found the quality of the carer team/staff and management to be of a very high standard. They have always been very supportive/helpful and flexible - especially with last minute time changes and/or external appointments.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 14 Nov 2017:

I am pleased we have been able to help your Uncle in this way. Thank you for your review of our care services and we are delighted with your comments.

Was recommended to Home Instead by several people and organisations. Knew from the start that they would be upper-tier in charges, but they proved their worth as far as I was concerned.

The service was professional (and always on time), efficient, caring, time was taken and there wasn't any clock-watching, the staff were very interactive with my Mum, and I used to hear her laugh and chat constantly with the carers.

I had my Mum's routine precisely managed after an extended period of time in undertaking her care personally and found Home Instead fitted in perfectly without any disruption that might have confused my Mum.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 13 Nov 2017:

Thank you for your kind comments. I am delighted you have been happy with the care that you have received for your mother.

The care and support my wife (who suffers from Alzheimer's) and I receive from Home Instead is excellent. They provide a regular body and hair wash service for my wife. They also help considerably with the housework and laundry, ironing a mountain of washing every week. Assistance on cooking and cleaning, chinaware and cutlery including stains is most valuable. Assistance with minor errands and posting letters is undertaken without a problem.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always reliable. Punctuality is exemplary. Well trained staff who go out of their way beyond their usual duties.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Claire Willoughby, Director of Care at Home Instead Senior Care (Brentwood, Billericay and Upminster) responded to this review on 15 Aug 2017:

Thank you for your review and your kind comments regarding the level of support you get from my team. We are delighted.

Home Instead have been providing care for my mother in law for a number of years now. She is 96 years old and is registered blind. This has enabled her to stay in her own flat, and there is no doubt that this would have been impossible without the care that she receives.

She has help with personal care, showering etc, preparation of meals, taking medication, light housework, trips to the shops, companionship etc.
The carers are all very pleasant and professional. The company requires that a log is kept of every visit and any issues are reported to the office and us.
It was evident from the outset that the whole organisation and systems that are in place ensure that clients receive a care package designed to meet their individual needs, and that there are safeguards to ensure any problems that may arise are dealt with efficiently and effectively.
Home Instead continue to provide an excellent service which greatly benefits my mother in law and, of course, us, indirectly.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very efficient agency. Helpers are charming, kind and excellent in every way.
Only one complaint - very expensive service.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Home Instead Senior Care is an excellent care agency. Caregivers are matched to the client and any change is discussed with the client. The standard of care is excellent and I have never had a problem with any carers. They are always professional, on time and willing to do whatever is required. If possible, the same carer/carers come each week so there is consistency in giving and more relaxing for the client. An excellent care agency.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My Uncle lives alone with no family members living nearby. He struggles to look after himself properly but wants to stay in his own home as long as possible. With the excellent support from Home Instead, he is managing to achieve this. The caregivers are all very kind and caring and well trained. Detailed records of every visit are kept in a client log book which helps visiting family greatly. The manager does a quality review meeting regularly and quickly identifies areas where more support is needed. Very good communication is maintained with family members by email. I would recommend Home Instead to other families needing care for their loved ones.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My brother has early onset dementia and lives alone and I contacted Home Instead to arrange some help for him. I was very impressed with the way my call was handled and a visit was arranged to assess what my brother needed. The carer that was sent is very kind, considerate and helps my brother with housework, laundry and shopping. My brother lives alone and looks forward to the carer's visits. I can't thank you enough for all your help.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Brilliant service. Home Instead Senior Care offer as little or as much care as my parents require. They encourage them to be as independent as practicable but they also alert them and me if they feel my parents are being unrealistic or if anything else is needed. A thorough review is carried out regularly Home Instead know more about my dad's background than I do!...including monitoring any changes in medication or personal circumstances. They listen to my concerns and act on things I tell them without making my parents feel they are being talked about behind their backs. They try to maintain consistent care but when anyone carer is away, due to training or holidays, the replacement is always as good and thoroughly briefed.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used Home Instead for many years. It allows mum to remain independent in her own home. The carers are extremely kind, helpful and caring women. Some mum has had from the start. The management team are organised and the service is very reliable.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead provided care for my Dad for around 9 months, until his death. The carers were lovely, helpful, caring, courteous and friendly and well liked by Dad. Also the manager and office staff were all lovely and bent over backwards to help. I really cannot fault them.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I contacted Home Instead following recommendation; I wasn't disappointed. The care and support provided for my mother was excellent. This gave peace of mind that she was served with compassion and dignity.

How likely would you be to recommend Home Instead Senior Care (Brentwood, Billericay and Upminster)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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