Home Instead (Brentwood, Billericay and Upminster)

Very professional , polite friendly carers , always polite and cheerful, leave bedroom and bathroom clean clean and tidy,

Everyone I have been in contact with at Home Instead have been totally supportive and understanding of the challenges that life can bring. I thoroughly recommend them. Thank you so much.

The carers who help my dad look after my mum (who is in the late stages of dementia) are truly wonderful, they are so caring and patient with both my parents. They help dad with getting samples from mum required by the GP, and ease his stress. I cannot praise this service highly enough. Thank you for all you do it is really appreciated.

My mother-in-law has been using Home instead for many years now and we have found them to be helpful, kind and extremely flexible to our mother's needs. We have had many difficult moments over the years and the caters have always gone the extra mile to help our mother and make sure she is safe and comfortable. We live many miles away so we rely on the carers a great deal. We would never use anyone else and nor would our mother as she sees the carers not just as her help but as her friends. Thank you, Home Instead I don't know what we would do without you.

Myself and husband are very pleased with the service Home Instead provides for my mother-in-law the ladies that come to the house are always on time and do what is asked of them, and the office staff are always willing to listen to any concerns we may have. Would recommend this company.

The carers have been very professional, helpful, caring and making excellent suggestions where I forgot to ask for help. I would definitely recommend Home Instead. So pleased I was able to get care with Home Instead.

My parents were very apprehensive having someone coming into their home as they have been so independent but after a few weeks they have enjoyed the company and support given by their two carers and it has helped them and the extended family immensely and allowed them to stay in their own home. Nothing is ever a problem and they treat my parents with respect and so much kindness. All the staff have been amazing and excellent at communicating. If you are thinking of care for your loved one give the team a call you won’t look back. Wish we had reached out sooner.

In the most difficult of situations and as a daughter, worrying about the one who is ill and the one who is caring for her 24/7 Home Instead has really made a difference to us all.

Home Instead can change hours and frequency of visits when required and always introduce new carers.

Home Instead have been a lifesaver to my mum and our family. Mum's dementia has been a challenge to manage for us as she has lived on her own since the loss of my father. Home Instead came out to meet Mum and I initially to discuss her care needs. We went through a trial and ended up employing their services. The beauty of Home Instead is that Mum is able to stay at her own home while being cared for there. The carers are amazing. They communicate really well with Mum and are so patient with her. Home Instead are very quick to call if the carers notice a difference in mum's health or welfare. We have increased the care recently and this is also proving to be advantageous. I would absolutely recommend the services Home Instead provide to others.

Although initially reluctant to employ Home Instead. I reluctantly agreed to this to provide peace of mind to my family whilst they are at work. After a few weeks, however, I got used to the care team and was glad of the company for an hour a day Monday to Friday. It is good to have company each day even though I don't always find tasks for them. All the staff are friendly including the office staff. At present I do not require additional services but maybe in the future.

I especially liked how I could log on each day to see what had happened as I work full time and visited at the weekends.

I found the carers I had were very gentle, helpful and friendly. In the mornings, they helped me undress, shower, get dressed, prepared my breakfast and did minor housework chores, eg tidied and cleaning up my kitchen after I had my breakfast, hoovered my hall, landing and bedroom, and opened the blinds. In the evening, they helped me get undressed and get ready for bed (I didn’t go to bed until later after they went) and always made me a cup of tea and always cleared up afterwards. Plus closed the blinds for the evening.

The care I have received from all the Home Instead carers has been excellent, on time, with good attention to detail. I have a good relationship with my carers.

Home Instead have provided an invaluable care service for my mother. The carers often go above and beyond their duties, making sure my mother is comfortable and all her needs taken care of. Would recommend to anyone looking for this type of assistance.

My mum was well matched with care professionals. After being quite anxious about having strangers come in, she now looks forward to their visits. both are friendly and put Mum at ease. She is especially pleased with the way they leave her kitchen so tidy and clean! Also doing every day jobs without being asked, i.e cleaning the bathroom, making beds.

My mother in law is one of your clients and Home Instead have really put our minds at ease during this awful time. The office staff have been great answering any questions and the ladies that visit have made my mother in law feel safe, cared for and have been so reassuring.

The Caregivers at Home Instead Senior Care (Brentwood, Billericay and Upminster) continue to support my mum in a thoughtful and proactive way that doesn't just enable her to carry on living at home, it allows her to thrive there. A very happy by-product of their help is to give my dad the confidence and reassurance that he needs so he can contribute to maintaining a life at home too. An outstanding aspect of their service is the efficient dialogue they have kept up with me, keeping me informed of issues arising and also responding swiftly to my requests for specific tasks or interventions. The Caregivers' reliability has been first class and I'm really delighted with how the carers have built rapport and formed such compassionate yet professional relationships with my parents. In this current Covid pandemic crisis the care-team have been the sole human link for my parents for which the whole family will be eternally grateful.

I am a family friend of one of your clients and would just like to say how impressed I am with the ladies that go in there. The client is so happy having the company and the reassurance that someone is always there on time and they have got to know the ladies, so it doesn't feel like a stranger is coming into their home. Fantastic, keep up the good work!

My sister quickly became accustomed to the routine of her daily visit, and the attention of her carers has become invaluable. Nothing is too much trouble, and the structure of her care, from domestic, to food shopping and taking her medication, is very reassuring.