Home Instead (Brentwood, Billericay and Upminster)

Unit 9 Suite B, Stubbers Farm, Mountnessing Road Blackmore, Ingatestone CM4 0NX
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9.9 71 Reviews
  • Home Instead (Brentwood, Billericay and Upminster), Ingatestone
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Available on request


We complete a minimum of an hour service as we believe Quality care can not be delivered in less time than that

These prices are only a guideline, please contact Home Instead (Brentwood, Billericay and Upminster) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Steve Willoughby (Managing Director)
Are you the Owner/Manager of Home Instead (Brentwood, Billericay and Upminster)? View your Advertising Options

Home Instead (Brentwood, Billericay and Upminster) Reviews (71)

9.9

Home Instead (Brentwood, Billericay and Upminster) has a Review Score of 9.9 (9.875) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Brentwood, Billericay and Upminster) has 71 reviews.

Overall Experience
  • 62
  • 9
  • 0
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Date Published
  • 71
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  • 2
  • 11
  • 60
Reviewer Connection to Home Instead (Brentwood, Billericay and Upminster)
  • 31
  • 14
  • 10
  • 3
  • 3
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Total of 71, showing 41-60
Review from Jane C (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers have been and continue to be extremely professional, building a relationship with my mother. Their timekeeping is accurate, my mother is, on the whole, extremely pleased with the service she has and continues to receive.
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Review from Sheila S (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by Home Instead has been outstanding. The administration was handled promptly and efficiently. The staff allocated were caring, professional, always prompt, and, really nice people. At a time of stress, Home Instead was a real lifeline. I would have hesitation in recommending
this organisation to anyone needing personal care.
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Review from Lesley K (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I currently use Home Instead Senior Care to call on my 84 year old mother who has Alzheimer’s/Dementia and Diabeties. A regular carer visits punctually and for the full time allocated. She treats my mum with dignity and respect, converses with her, and completes all tasks required in a pleasant effective
manner. The support management team are involved and regular reviews are made ensuring the Care Plan is up to date. Although the cost is high, the service given cannot be compared to cheaper service suppliers. You certainly get a better service for the extra cost. This has given me piece of mind that someone is giving my mum the care needed. I fully recommend their services.
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Review from Mike G (Son of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great support for my father that did a lot to extend the time he could live in his home. Care providers were unfailingly supportive and friendly - making each visit something special to look forward to.


The care agreement and care plan was excellent and supported by a management team who clearly

understand the needs of their clients and the variability in the services that might be needed.
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Review from Sharon W (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mother has been excellent, we have had your help for over two years and couldn't have asked for anything better! I cannot praise the carers enough for their thoughtfulness, kindness, and attention to detail. Excellent value for money. The office staff are also very helpful and efficient.
Thank you all so much, it is invaluable to have a team like yourselves caring for a loved one.
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Review from Sue B (Daughter of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very satisfied with service that we received from Home Instead. The office staff are both efficient and concerned that we receive the level of care that we require. The care provider is always on time and is happy to help with whatever tasks/activities we require. She is cheerful and positive
and also encourages my father to be as active as he can be. My father is also able to go out and about with her which he would not be able to do on his own.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We are so pleased that we are able to support your father in this way.

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Review from Helena W (Daughter of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team have been carefully selected for knowledge, skills and experience. They are trained by the company and seem to have excellent support from 'the office'. Within their abilities (they are caregivers, not nurses and they are careful to draw safe boundaries), they are able to provide
a really excellent caring team for my mother and also to the family.


They are good communicators and get in touch with concerns and updates.


There are frequent reviews, always booked in advance and listening very carefully to my mother's own feedback.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We at Home Instead Senior Care are proud of our team, both caregivers and office team and thank you for commenting accordingly.

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Review from Marion A (Sister of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted the care provider to get help looking after my brother who has dementia and lives alone. He is visited by two carers who are friendly, caring and do a wonderful job taking care of his needs. My brother looks forward to their visits and I can relax a little knowing that he is being looked
after by such caring people. The office staff deal efficiently with my calls and any queries I have, and they keep me updated whenever there is a problem with my brother. I am very happy with the service.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

We are so pleased that you are happy with the care provision we provide and hope that we can continue to support your brother with all his care needs.

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Review from Richard M (Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using the services of Brentwood Home Instead for over six years and at no time have I considered looking at alternative providers.
Services are very reliable, never changed or cancelled. Carers arrive punctually, at the agreed time. They are cheerful, well trained, very professional and
obliging. They treat me with friendly dignity and respect. They also go out of their way to do what is needed and to meet my care needs. There is welcome continuity of carers.
The staff at the office are always willing to help by guaranteeing flexibility. Like their carers, office staff at Home Instead are very friendly. Over the years I have met and come to know most of them.
Overall, Home Instead is a quality outfit. I am happy to recommend them (although they are not the cheapest!).
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your very kind review. We are so pleased that you continue to be happy with the service we provide.

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Review from Liz M (Daughter of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I phoned Home Instead as I was very worried about my mother in the mornings, as she is wobbly and a little muddled at that time of the day. Their response was immediate and carers soon put in place. Mum was dubious at first but that was soon forgotten. The carers are lovely ladies, very caring and good
to mum. She now wonders how she got on without them, and I don’t have any worries in the morning anymore.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. I am glad that our CAREGiver visits are making a difference for your Mum.

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Review from David B (Friend of Client) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care cared for my friend since October 2015 and have always gone the extra mile in looking after her. Despite the recent bad weather with roads closed, all care appointments were maintained. They have been particularly good at maintaining contacts with medical and social services
contacts when necessary.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are delighted that you are happy with the care services we have provided and we are particularly proud of the services that we maintained over the period of bad weather.

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Review from M B (Client) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been connected with Home Instead for a number of years and always experienced efficient and friendly service. The efficient staff are also very approachable and efficient.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are very pleased that you are happy with our service.

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Review from C B (Daughter of Client) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead cared for my mother for almost 10 years and treated with her with care and dignity. It was a very consistent and reliable service that I would recommend to anyone.
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Review from Tricia W (Daughter of Client) published on 10 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family would like to thank Home Instead very much for looking after our Mum/Grandma and everything you have done for her. The service enabled Mum to keep independent longer than expected. Sadly now she needs 24-hour care in a nursing home. We are sad that we no longer have contact with you.


We

very much appreciate all the hard work and support your team have given us. Each time we have contacted the office, the staff have been exceptionally helpful. It was very reassuring that management visited regularly to check on paperwork and ensure that Mum was happy with the service. Each time I was involved in these meetings.


From the first visit to Mum, she instantly loved seeing her Care Givers and we are so grateful that Home Instead were able to take her to the coast to spend the day with us.


We all think you are brilliant and would certainly recommend Home Instead.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review of our services.

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Review from Amanda C (Daughter of Client) published on 28 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful ladies doing a brilliant job looking after my elderly father who has been in and out of hospital. Very helpful for my mother too.
Thank you Home Instead.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review of our services. We are so pleased to be able to help you parents in whatever way we can.

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Review from Andra (Daughter of Client) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Brentwood, Billericay and Upminster) visit my elderly parents daily. All the caregivers are so caring and kind and helpful and will do anything to assist my mum and dad. My mum looks forward to "her ladies" visiting every day. Nothing is too much trouble and I feel comforted
by the knowledge that they do their absolute best for my parents. Home Instead Senior Care (Brentwood, Billericay and Upminster) are in regular contact with me to give me updates and ring immediately if they visit and find anything amiss. They are a great comfort to me, my sister and my parents as life becomes more challenging for them in their old age.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. I am delighted that you are happy with our service and the level of support and care my team are providing is meeting the requirements.

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Review from A N (Client) assisted by family/friend published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with the service provided by Home Instead. I was recommended the service by several friends and in turn, I have recommended them on.


I engaged Home Instead for short-term (one month) support during recuperation from major surgery. The service was extremely helpful and flexible, enabling

me to increase and decrease care as required. The carers were very prompt, reliable, helpful and kind.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We are pleased that you were happy with the service you received for the short time that you used us.

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Review from D S (Client) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service. Pleasant carers and good timekeeping. No problems.
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Review from Julie F (Niece of Client) published on 15 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended to this company by a friend who had a very good experience with their family member and I was not disappointed.
They were a very compassionate and kind group of ladies. I liked their system of clocking in and out, especially having had experience of mis- documentation with another
company previously, so this was the initial key to my choice. Then I found everyone from the office and first meeting to the daily carer ladies extremely helpful, approachable and liked by my aunt.
Thank you very much to the whole team.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. I am so pleased that your experience of our Company lived up to your expectations and recommendation.

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Review from S A (Niece of Client) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle's experience with his home care has been excellent and his opinion has always been in praise of the care and attention he has received. I have also found the quality of the carer team/staff and management to be of a very high standard. They have always been very supportive/helpful and flexible
- especially with last minute time changes and/or external appointments.
Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

I am pleased we have been able to help your Uncle in this way. Thank you for your review of our care services and we are delighted with your comments.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Home Instead (Brentwood, Billericay and Upminster) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Home Instead (Brentwood, Billericay and Upminster) is calculated as follows: ( (56 Excellents x 5) + (8 Goods x 4) ) ÷ 64 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Brentwood, Billericay and Upminster) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2024

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (0)

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