Home Instead (Brentwood, Billericay and Upminster)

Mum has Dementia and has been having carers coming in now since December, she really enjoys their visits and has helped us enormously on the days we are not able to see Mum! Always able to contact staff at Home Instead, all are friendly and helpful, our main contact being one person, who has always been friendly, efficient and contactable! As mum deteriorates she will need more care, I feel confident Home Instead will be able to help us with this!

The service we have received from Home Instead has been excellent. We have really appreciated having Home Instead carers in our home on Monday and Wednesday evenings. They are always punctual, exceptionally helpful, and have developed a very good relationship with my wife. This has made a considerable difference to the quality of our lives. I do not have any concerns for my wife when I am away from home.

I have found the care that my sister has received is of a very high standard, as she is in the early stages of Alzheimer’s the attention she receives is a great help as she lives on her own. The communication from the backroom staff is also first-class.

Mum has been supported by Home Instead for the last 18 months and I have been delighted by a) the attentiveness of the office team and b) the compassionate and friendly caregivers. Recently, at quite short notice, Mum needed to temporarily increase the level of care she received and I have nothing but praise for the way in which Home Instead responded and provided exactly what was required. I cannot thank the team enough.

The level of service from initial review and programme development to individual care provider performance was delivered with sensitivity and of a high standard throughout. Care providers all reflected an ethos of attention to client needs in a friendly and engaging manner. Presumably reflective of the company's own standards as impressed upon them.

My mum has a carer from Home Instead every day of the week now. She started with just two carers during the week and this has gradually increased. Every carer who has dealt with my mum has been kind, patient and caring, and my mum is very happy with them all.

The care team have supported us for over four years. We have seen changes in the staff but now have a solid team. We are always kept up to date and the care team have mum's best interest. Excellent support.

The support team in the office are also very responsive to requests that we have made to change scheduled visits etc and when there have been reasons for concern or issues that need to be checked with us, they are quick to contact us and take ownership of the issue.

Home Instead provide a carer for 2 hours on 2 mornings per week. They provide Mum (aged 87) with domestic help around the home; drive her to health appointments/shops etc; as well as giving considerate, compassionate and witty companionship. Home Instead also provide excellent client service and administration from their head office. Their paperwork and speed of response being as punctual as the carers themselves. We have been using Home Instead for nearly 2 months now and my mother is extremely happy with them in every way. They deliver a first class service in a first class (and subtly unobtrusive) manner.

The Caregivers are carefully selected for suitability and individual interests. They are always reliable and prompt, cheery and good conversationalists. The overall support and care is very good; if there are any concerns at all the caregivers report to the office who in turn contact the next of kin. Reviews of the client are frequent and the company’s ethics are always with the well-being of the Client.

I have been with this company for 5 months and am very satisfied with the support I receive. The staff are very kind and very aware of one's needs.

I was very impressed - how Home Instead matched care support with clients.

The team at Home Instead have been great to work with throughout the time we've used them for a family member.

After a couple of months, my father was taken into hospital. When it looked like he was going to be discharged, the office staff dealt well with ever-shifting discharge dates and planned and re-planned how to support my father now with three visits a day in the run-up to Christmas. I was impressed with their "I'm sure we can solve this" attitude. Thank you.

I would definitely recommend your service to others. Thank you.

The staff in the office have been very helpful and shown much interest in my circumstances. The client journal is regularly reviewed and any changes to my needs are satisfactorily managed. Thank you very much Home Instead for making my first experience of having regular care so comfortable and trustworthy.

I would highly recommend this company to anybody that is contemplating arranging care for a loved one.

Home Instead looked after our mother for several months towards the end of her life. My sisters and I found the care givers always treated mum with kindness and consideration. As her daughters, we were kept informed of any worries or problems encountered by the ladies and they would stay with our mum until a family member could arrive. We could not have asked for more and would not hesitate to recommend this organisation.

The care my Mother received was exceptional, from the beginning to the end. The communication has been excellent from the initial discussion. Carers were very well matched, very supportive towards me and the family in the last couple of weeks of my Mothers life. Home Instead Senior Care are always willing to go that extra mile. Thank you so very much.

We have used the services of Home Instead for both my mother and my father until he died last year. At all times we have found the carers professional and competent but more importantly warm and compassionate. My parents relied on their carers for help whilst I was at work but they also looked forward to the visits and began to see them as friends and they certainly brightened their days. This is still the case, I know my mother welcomes her regular carer, both for her practicality and her friendly company. The company itself has always been very efficient and regularly checks to make sure all is well and we are happy with the service. I would not hesitate to recommend Home Instead to others.