Home Instead (St Albans)

I can't recommend Home Instead, St Albans highly enough. We needed to engage their services at very short notice in my mum's last couple of weeks to have carers with her during the night & were absolutely blown away by their genuine compassion and first rate care.

They knew they wouldn't get much 'business'out of us but did everything they could to provide the best service asap anyway; even surrendering one of their booked nights so a MacMillan nurse could come for free when that was offered.

Their assessment was so thorough & again they were trying to see if they could manage with one carer so they could charge us less. The care plan was so person centred & respectful of my mum, even briefing the nurses to be supportive if she was talking about her faith or wanted her bible read to her for comfort.

The family app gave me & the hospice day team (via me) really helpful updates each morning & on the night she died, their carer stayed with my brother until the funeral directors came

Excellent care with really great attention to details. Olivia manages to get so much done in the time and to a really high standard.

My care has been excellent.

we are very grateful to all the team.

My husband had a diagnosis of dementia and severe loss of memory. He was needing more care from me round the clock. My family arranged care with Home Instead and I found this a great relief. My carer was young and very helpful to us both, she helped with various house hold tasks and became a lovely companion, firstly to my husband and then to me.

The care are all very kind and efficient and have made a big difference to my life. I heartily recommend this company.

I found the carers friendly and easy to work with. Many of them seemed to anticipate my needs when my arm was in plaster. Gradually they have given me the opportunity to do things for myself. I shall miss their company but I thank them all for being here when I could do little for myself. I am grateful to the company also that care was arranged so quickly.

We are very grateful for the excellent level of care provided to our mum. There has been great continuity of care with a small team of very caring carers. They have become friends. They provide 2 hour break cover in which they prepare a sandwich lunch, which mom likes. Then they go for a walk or listen to some music. Communication from the company is excellent if ever a carer has a slight delay or a change of carer is planned. Regular review meetings are thorough, and the care plan is adjusted with changing needs. Thank you for all your care.

Given me more courage to be more independent for most of the time. Carers are all wonderful!!!

I cannot fault the care and service they have provided.

A particular staff member is a first class carer. Excellent infact.

Excellent.

My carer is first class. She does everything well.

Many of my friends are envious of the care I receive.

Visit to my Dad.

Very efficient and caring. Always helpful and friendly.

I'm really happy to have found such a wonderful partner to help us as a family as the illness and age continue to erode their capabilities and independence preserving their aspirations and would happily recommend the team to all.

Very helpful

Home Instead staff. Excellent care, kindness and patience for my husband. Also good to have a chat with them, always have time for me too.

We are delighted with the efficient and professional service from Home Instead. We are very grateful for their help.