Home Instead (St Albans)

Unit 3, St Albans Enterprise Centre, Long Spring, St Albans AL3 6EN
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9.8 67 Reviews
  • Home Instead (St Albans), St Albans
Home Instead (St Albans) provide professional care services in the home, with all provision personalised to individual requirements, suiting the needs of older people, disabled adults and many with mental health complications.

This St Albans branch is part of an expanding UK home care provider, whose services are making a big difference to the lives of vulnerable adults enabling them to stay independent and live in their own homes.

Home Instead (St Albans) was rated outstanding by the Care Quality Commission in 2019.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £40.80 – £43.50
  • Weekly Live-in Care Fees: £1855 – £1995

Available on request

These prices are only a guideline, please contact Home Instead (St Albans) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Inez Anchim (Registered Care Manager)

Home Instead (St Albans) Reviews (67)

Total of 67, showing 21-40
9.8

Home Instead (St Albans) has a Review Score of 9.8 (9.827) out of 10, based on 32 reviews in the last 2 years. Over all time Home Instead (St Albans) has 67 reviews.

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Date Published

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Review from M W (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy to have Home Instead caring for me. I have found my carer to be very punctual, friendly and helpful. I have enjoyed their company. They are very competent, efficient and reliable.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for taking the time to review our service. It means a lot to us to get such positive feedback.

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Review from L W (Niece of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of the service.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for taking the time to review our service. We are so pleased you are happy with the support we provide.

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Review from V W (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your valuable help over the last few years. Your carers have been so kind and helpful to me and they have become dear friends without whom I could not have managed in the early days. Thank you to two staff members in particular for the lift from hospital yesterday, also I have just applied
for care to be suspended on future Fridays as well as the other days and I know you require two weeks' notice for this. Many thanks.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review it has been a pleasure to support you.

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Review from E G (Wife of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Home Instead for about 6 years during which time the company has expanded but continues to get very good service. Contact with the company is very good and carers also very good.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review and we are so pleased to have been able to support your husband and you for six years.

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Review from John M (Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Occasionally I get someone I don't like - but they always respond straight away when I ask for change. Generally very helpful with some excellent people.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for taking the time to review our services. We always aim to be as responsive as possible when things aren't quite right and it is good to know we are doing this for you.

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Review from Doreen O (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent care from Home Instead carers for the last two years and appreciate that I get the girls I know, even when changes have to be made.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for taking the time to review our services. It is good to hear that our staff have had such a positive impact.

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Review from Susan C (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I both have been having care for at least two years. My husband has dementia and needs constant care, my needs are less but I am unable to walk far. We have day and night carers of who have been very efficient, friendly and fit into our way of life. We are lucky to have 2 excellent daytime
carers who alternate and 2 who cover us at night. Everyone is pleasant and we have very good food and enjoy their company. My husband is very vulnerable and I have complete faith in leaving them in charge.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for your review. It means so much to us to hear that our clients feel they have complete faith in our care professionals who look after them.

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Review from Tracey M (Daughter of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were offered the times and days we requested and have been very well matched with our carer who is a genuine, honest and caring person. We would like to maintain the continuity with our carer as we are building a relationship.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for taking the time to review our services . We pride ourselves on making the right match of our Care Professionals to the clients and are so pleased it has been successful.

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Review from Iris N (Client) assisted by family/friend published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for about four years now. The service provided has been first class. Inevitably, there are occasions where a care professional has been unable to arrive on time. We always get a call from the HI office to let us know of the delay. The care professionals in our regular team
are all lovely people. They are not just carers, they have become friends.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely words. We aim to provide the best quality of staff to support our clients and always use the mum test- we are so pleased it has been successful.

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Review from Rita G (Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead group are really great. Each week there is something to do or an interesting talk at the cafe they take me to. All birthdays are celebrated and the staff are very helpful and kind, even when we make too much noise.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for taking the time to let us know how much you enjoy our services and its great that you enjoy coming to our Cafe and have such a good time.

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Review from Marie H (Wife of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a carer for my husband, I find it a great help to have people coming in. We took time to accept the help, but we have got to know them as friends. We have also settled with times and carers that suit us well.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for taking the time to review our services. We recruit all of our staff with the Mum test in mind and it is great to hear it's obviously working!

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Review from J J (Niece of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt says "They are very kind and take me to the shops, sometimes we play a game they seem to like". I know they are reliable and always turn up on time. The carers are always happy to take my aunt out or stay in depending on her requirements and she enjoys their company calling them friends.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your review- it's great that we can support your aunt in this way and that she enjoys our visits.

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Review from David A (Son of Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum formed quite a bond with her two carers and always looked forward to their visits. I had the pleasure of meeting both of them, they were completely different characters that complemented each other, they bought joy and positivity with them, something I think older people appreciate. There is one
further thing I have to add, living far away from Mum as I do, there had been times when I asked them to do things for me that they weren't obliged to do, they always did them without question. I cannot thank them enough and would happily recommend Home Instead.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your kind words - we will pass this on to the Care Professionals. We always aim to go the extra mile and ensure we are there for our clients when their loved ones can't be.

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Review from LIndsey L (Daughter of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead St Albans have provided fantastic care and support for both of my parents over the last few years. All of the carers provided were professional, caring and dependable and friendly with a notable few who were outstanding and exceptional in the care they provided for my parents. My mother
became extremely unwell and throughout this time Home Instead adapted their care and support to my parent's needs. I would highly recommend Home Instead St Albans. Their support and organisation has always been exemplary, always being given timetables and plans. They are an excellent organisation.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

It was an absolute pleasure and privilege to be able to support your parents. Thank you for your kind words.

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Review from Alan M (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and knowledgeable standard of care. My mother only used the service for 4-months and has now moved to a care home as both she and now also my father have a multitude of issues. During the 4-months of care, the carers were not only very professional but became firm friends with my
mother. My mother went from not wanting a care service, to looking forward to their visits. There was a regular rota of three staff. On the rare occasions that it was necessary to send a substitute, or there was a slight delay in arrival, we were always informed in advance. The head office staff were also very professional, keeping us informed at all times and joining us with NHS care assessment zoom meetings. Some disappointment was that there was not the staff available to provide an evening putting to bed service.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review - we will certainly pass on your kind words to our team. Thank you for entrusting your mother's card to our team.

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Review from A A (Husband of Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service, with the actual care and office communications.

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Review from Louise S (Daughter of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have offered essential care which has enabled my mother to remain independent for as long as possible. From an initial point of reluctance, she developed good relationships with her carers who were always helpful and flexible. Changes and delays to her visits were always advised by phone.
Queries and questions with the office were dealt with very promptly.

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Review from Helen H (Client) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a carer for two years. The same person has come throughout the period, apart from occasional days off and holidays and the replacements have always been nice to meet and often interesting to talk to. Timekeeping has been excellent. Our regular carer has been very good at her job and keen
to get on and get the work done. On the very rare occasions when she will be late I have always been kept informed

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely words, they will be passed onto our team.

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Review from Dorothy W (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of the service from Home Instead.
Carers are all kind, friendly and helpful. They are always willing to do what Mum asks.
The administration is very efficient and communication is excellent.
Thoroughly recommend.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Hi, thank you so much for your lovely words. The Home Instead Team

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Review from Anthony M (Son of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has received daily care visits by the team over the last two years and she gets on really well with them and trusts and values their support. The team are polite, professional and friendly at all times. They are also flexible with visit arrangements and they kindly arranged to get
Mother to her granddaughter's wedding and back last month without any fuss. I would highly recommend Home Instead.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Home Instead (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Home Instead (St Albans) is calculated as follows: ( (161 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (St Albans) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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