Home Instead (St Albans)

Unit 3, St Albans Enterprise Centre, Long Spring, St Albans AL3 6EN
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9.8 67 Reviews
  • Home Instead (St Albans), St Albans
Home Instead (St Albans) provide professional care services in the home, with all provision personalised to individual requirements, suiting the needs of older people, disabled adults and many with mental health complications.

This St Albans branch is part of an expanding UK home care provider, whose services are making a big difference to the lives of vulnerable adults enabling them to stay independent and live in their own homes.

Home Instead (St Albans) was rated outstanding by the Care Quality Commission in 2019.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £40.80 – £43.50
  • Weekly Live-in Care Fees: £1855 – £1995

Available on request

These prices are only a guideline, please contact Home Instead (St Albans) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Inez Anchim (Registered Care Manager)

Home Instead (St Albans) Reviews (67)

Total of 67, showing 41-60
9.8

Home Instead (St Albans) has a Review Score of 9.8 (9.827) out of 10, based on 32 reviews in the last 2 years. Over all time Home Instead (St Albans) has 67 reviews.

Overall Experience

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Date Published

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Review from Robert L (Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service. I live on my own, and my wife died several years ago. My son and daughter live miles away and visit once a fortnight; there is no one else except one old colleague. When I meet at a social club on Friday afternoons another old lady friend has done my shopping. Since
lockdown, therefore, the carers are the only other people I talk with. I have had a very active social life. I am 97-years-old and have many different tales to tell them.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your kind words - it is lovely to hear that our caregivers have proved to be such a help to you.

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Review from Catherine S (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the St Albans branch of Home Instead for the last 18 months to assist my elderly parents. The service provided did exactly what it promised, it allowed them to stay in their own home, maintaining their independence while providing help and companionship. All of the team, office staff and carers
were professional and caring, always treating my parents with dignity. The knowledge that someone was reliably going into them every weekday was reassuring for me. The organisation of staff and visits was excellent and being able to access information about the visits via the app on my phone was a great asset. I have already recommended the company to several people and have used another branch to provide services to my elderly but very independent mother-in-law.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely words. We will ensure your comments are passed on to the relevant caregivers. Thank you again for taking the time to review our service.

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Review from Christine D (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother had a fall and my father was struggling to cope I contacted Home Instead (St Albans). Within a few days they had visited, made an assessment and within a week the home visits were able to start. It was such a relief at a stressful time to have such a prompt service. Two wonderful carers
now visit three times a week and both are caring, considerate and good company. They used their initiative after helping my mother with personal care to support my father with laundry, ironing and general household tasks. They really have made a big difference to their lives, enabling them to remain independent. Great team and service, would highly recommend.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this which endorses the high quality of service we provide.

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Review from Hazel M (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Home Instead to provide help for my elderly mother who is caring for my elderly father with dementia. Lockdown has made life even harder for my parents and Home Instead have provided excellent help and company for both parents.
Both carers and administration staff have been excellent - easy
to talk to and happy to amend care packages as and when required.
We have no complaints and would absolutely recommend them.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your kind words. We understand just how difficult it has been for everyone during this pandemic and we are pleased that we have been able to support your parents.

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Review from Duncan B (Son of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a wonderful service, looking after my mother through her later years, and helping the family manage through her progressive onset of dementia. We really couldn't have managed without the help, support and kindness that Home Instead provided.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your kind words - it was a privilege to be able to support your mother.

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Review from Carol A (Daughter of Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only recently received care from Home Instead and I cannot say enough about them. The Caregivers are amazing and have already made a difference to my mother's life. My father has also hugely benefitted and they really look forward to the visits. The Caregivers always have time for their
clients and are always so professional and caring.
Thank you to all of you on the team for an outstanding service.
Best wishes.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you, it is wonderful to hear we are making such a difference to our clients' lives and to get such lovely feedback.

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Review from Av M (Daughter of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been providing CAREgivers to my mum following her discharge from hospital last year. Mum had always been an active, sociable lady but her declining mobility and confidence was beginning to affect both her activities of daily living and emotional well being. I turned to Home Instead
as I wanted a quality-focused, consistent, proactive, personal and caring service and this is exactly what my mum receives, her life is enriched and she smiles again because of "her girls". If only they could cure her sleeping problems. The CAREgivers not only perform functional tasks but also share the most intimate of moments and brighten her day, they have become part of our extended family. Home Instead have clearly honed their recruitment program to employ people who truly do care and go above and beyond for their clients, the "creme de la creme". Their app also enables us to keep up to date with Mum's well being when we can't see her and office staff are always available and proactive when issues arise.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely words-we will certainly pass on your compliments to your mum's "girls".

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Review from S H (Wife of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly excellent.
Thank you for helping us.

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Review from Elaine T (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't wish for a more caring, considerate, reliable and hard-working caregiver. Our caregiver has become part of our family, and I'm sure she helps prolong my mother's life. She is a ray of sunshine, and my mum looks forward to every visit.

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Review from D R (Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month, I have had occasions to compare my "regular carers" with those on "relief" and have found that the service, attention and care provided is of a consistently high standard.

Reply from Fiona Harrall at Home Instead (St Albans)

Thank you for your lovely comments - we pride ourselves on having the best, well-trained staff and being able to offer a consistent high-quality service to all of our clients, whether it be their regular CAREGiver or someone that is covering for holidays.

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Review from Chrissie C (Friend of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead having attended one of their Dementia Awareness sessions as my neighbour, for whom I was next of kin, was rapidly deteriorating with a brain tumour and I desperately needed some help. On the first call, there was simply not enough carer capacity to help me but within 24 hours
Home Instead's owner had called me back to say they could help for an hour each day. We had three regular carers who were charming, efficient and coped with a very difficult Client. I was very confident in leaving each with my friend and if she did not want any direct help they were really good at turning their hand to the numerous things that needed doing. During the final five days, the carers were compassionate and caring as my friend slipped into semi-consciousness. When I contacted the office needing a little extra time they were speedily helpful and I knew they would help me if they could. I am so grateful that Home Instead were able to support at this most difficult time. Thank you.

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Review from Pamela R (Daughter of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service provided to my mum by Home Instead St Albans while I was away for two weeks. Her team of caregivers were attentive, thoughtful and skilful, which meant that mum felt listened to and well supported. I was reassured when I called her to learn that she had everything she needed
and that she was taken to an important hospital appointment as planned. Mum has high support needs and I have always found Home Instead to be reliable and very professional, investing a great deal in staff training and support. All very much appreciated.

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Review from Diane B (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I am lucky that I chose Home Instead as my care agency. I have been very pleased with the care I have received.
The carers are extremely efficient but friendly and helpful.
I know I can rely on them and they are always on time. I do not have any complaints but I know if I did they would
be dealt with quickly.

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Review from R G (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are very well-trained in delivering excellent and sensitive care. They are professional, caring and willingly undertake the tasks asked of them, in a timely manner.
I look forward to the caregiver's visits, not only for the help they provide to me but for their cheerful personalities
and quiet companionship.

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Review from Margaret D (Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. All the carers are marvellous and nothing is too much trouble when asked to do a job.

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Review from Mary T (Client) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended several of my elderly friends. I am 99 years old.

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Review from Annie B (Wife of Client) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is a gentleman, just perfect for my husband. He not only provides personal care but on his visits provides companionship in form of difficult places to visit and walk.
My husband is very happy and I get a little respite.
We are extremely happy with Home Instead Senior Care.

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Review from Jennifer P (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in a care home for 2.5 years I am back in the community. I have found Home Instead to be most supportive and encouraging on all fronts.
The style of management is perfect to suit my own approach to life. The carers and management, in my opinion, are a cut above that of other companies
I have experienced.

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Review from L J (Client) assisted by family/friend published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is the best Care Agency I have ever had. The managers took a careful assessment of my needs prior to sending carers. They personally introduced the carers I was going to have. I have two main carers who cover the week with another as backup if one or other is away. Each week, Home Instead
sends me a schedule stating the carer and time they will arrive within my agreed time slot of 8am-8.45am. Two weeks notice has to be given of any changes needed by me. If a carer is unable to arrive within 15 mins of the scheduled time, the office phones to inform me of expected time of arrival. Each of the carers are friendly and responsible and has high standards. The minimum length of my visit has to be not less than an hour, which means I do not feel rushed and there is plenty of time for me to organise the various things I need them to do. The carers appreciate not feeling rushed and also that between visits they are given time and mileage allowance.

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Review from A S (Daughter of Client) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After using another agency to provide care for both my mum and dad, we switched as the care provided was very unsatisfactory. Home Instead is the agency we now use and the staff have been of a much higher calibre. They treat both my mum and dad with care and respect, they understand and meet their needs
and record everything they do. We rely on them to report any concerns, management is friendly and we don't hesitate to speak to them to request more support when needed or to change arrangements to suit mum and dad. An excellent all round service.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Home Instead (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Home Instead (St Albans) is calculated as follows: ( (161 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (St Albans) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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